Job Description:
We are seeking a dynamic E-Commerce Operations Executive to join our team. The ideal candidate will be responsible for leading our operations team and managing our e-commerce platform(s) to significantly elevate productivity and maximize customer satisfaction levels. This role provides an exciting opportunity to work in a fast-paced environment and contribute significantly to maintaining our strong reputable brand.
Key Responsibilities:
· Manage & lead the day-to-day operations of the e-commerce team, including order-fulfillment, quality check & control, stock picking, product listings, inventory management & customer returns
· Provide good customer service, after-sales service and handling of enquiries on our online store & marketplaces (Zalora, Shopee, Lazada etc)
· Manage the procurement of office supplies & packaging materials to ensure smooth operations
· Work closely with Management to achieve sales targets, cost budgets, productivity deliverables & plan/ execute any ad-hoc events or projects
Requirements:
· Thrives in a fast-paced environment
· Capable of working both independently & collaboratively within a team
· Strong analytical & problem-solving skills
· Strong communication and interpersonal skills
· Meticulous & Diligent
· Strive for Excellence Attitude