Total 69,857 marketing executive job vacancies in Singapore

Our Company:

PIF Capital is the SME Capital Consultancy for SMEs. We help SMEs to grow and corporatize.

Our vision is to be Asia Silicon Valley.

Our mission is to develop A+ Companies & Capital Entrepreneurs.

Job Requirements:

• To take full responsibilities of handling full sets of accounts such as (AR/AP/GL/ functions)
• To perform daily bank entries and reconciliations
• To process payments and update daily in-coming fund reporting to the management
• To handle quarterly GST declaration submission
• To ensure accurate and timely submission of monthly management reports
• Providing support in office administration
• Handling boss personal matters and tasks
• Required language(s): English, Mandarin (in order to handle queries and to provide recommendations to English and Mandarin speaking clients and counterparts)
• At least 3 Year(s) of working experience in the related field is required for this position.
• Excellent computer skills on MS Office
• Ability to multi-task
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Able to work under pressure and meeting deadlines.
• Able to start immediately will be an advantage

What we offer:

• Plus an extremely attractive employee shares reward
• An uncomparable career prospects into management roles, entrepreneurship & IPO Business.
• A fun, exciting and challenging working environment

Benefits:

1. Basic + Bonus + Employee's Share Rewards.
2. Career prospects into management team, entrepreneurship & IPO Business.

3. Custom-made personal growth & development for every employee to achieve career goals.

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

We apologize that we will only respond to shortlisted candidates.

Thank you for applying.

• Responsible for the entire procurement procedures including purchase requisitions, obtain quotes, purchase orders and delivery of goods according to the purchasing guidelines.
• Negotiate and build a good working relationship with the suppliers.
• Create inventory control and stock take for all goods supplied and delivered.
• Liaise with the Superintendents and vessels for matters relating to requisitions.

Requirements:

• Diploma in Purchasing, or Supply Chain with equivalent qualifications.
• At least 3 years of purchasing experience in Marine/Shipping industry.
• Team player with good interpersonal and communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Assess and negotiate incoming Maintenance & Repair estimates with the respective repair vendor/depot.
• Make sure the best possible Maintenance & Repair quality in a most cost effective manner.
• Verify incoming Equipment Check reports (ECR) for plausibility and correctness.

Requirements:

• Nitec in Industrial Engineering/Mechanical Engineering or equivalent.
• At least 2 years of relevant working experience
• Strong technical knowledge in tank containers industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Care Executive

Salary: $2300 to $3000
Working hours: Mon to Fri (8.30am to 5.30pm) | Sat (Occasionally, half day)
Working Location: Orchard Boulevard

Role descriptions:

• Looks after a group of elderly clients assigned with quality care & companionship
• Ensures clients follow the activities in the daily program
• Leads and participates in group activities with clients
• To Provide Personal care and hygiene, including Medication Reminders, Oral Feeding & Toileting, Manual transfer to and from wheelchair or geriatric chair
• Vital Signs Measurement and Monitoring
• Gives utmost care and passion towards clients and staff
• Fully committed to ensure safety in all activities
• Adheres to all administrative activities
• Follows all processes, procedures and guidelines
• Follows instructions to assist clients with simple exercises
• Prompt in reporting of incidents and deviations to Centre Manager
• Retains and expands of client base.
• Supports other Care Executives (teamwork)

Requirements:

• Relevant Healthcare experience
• Healthcare Assistant Certification preferred.
• CPR/AED certification is added advantage

Karen Lee Kai En Reg No: R22108159

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Business Development Executive (Recruitment) who can help support us through the next phase of the growth and development roadmap.

Responsibilities

• Identify and explore new job placement and business opportunities
• Develop connections and new business and relationship management sources with existing accounts
• Source for the best candidates based on the clients’ requirement
• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements
• Coordinate interviews between candidates and clients
• Ensure that the company's objectives and sales target are met

Requirements:

• Minimum Diploma / Degree
• Entry Level to Experienced consultants welcome (Multiple positions)
• Strong passion for recruitment and people-oriented
• Good communication and interpersonal skills
• Comfortable working in a fast-paced environment
• CEI certified would be an advantage
• Self-motivated, proactive personality, willing to work and achieve goals in a team

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

Hello from Maker Lab! Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to deliver bespoke solutions at speed and at scale. Our APAC and EMEA based cross-functional teams support client projects with strategy, ideation and execution across social media, data analytics, events, paid media, content and CRM.

Senior Growth Marketing Specialist

12 months fixed-term contract

As the Senior Growth Marketing Specialist, you'll be working with the APAC division of one of the largest video-sharing platforms with a growing community of video creators and consumers. Your work is instrumental in identifying opportunities to develop the Creator Community in the region, and will result in more Creators considering video-sharing as a platform for growing their audience and expressing their creativity. 

You’re someone with an experimentation mindset and will be leading growth marketing initiatives to accelerate creator growth and retention in key markets. Working closely with product marketing managers, data scientists, strategists and experts, you will be evolving our approaches and providing growth hacks and solutions to transform the business.

Role:

• Develop acquisition and retention strategies to drive product adoption and growth via our own and operated platforms (e.g. in-app notifications, email)
• Analyze marketing and product funnels to identify opportunities and build audience segmentation, to drive step-changes in creator and revenue growth
• Define marketing channel mix and use lifecycle marketing principles to create personalized and engaging experiences for creators 
• Design and execute campaign strategy by working closely with agency partners and internal stakeholders to develop creatives and content 
• Generate and structure plans to execute on projects, manage project priorities and allocation of resources within the project 
• Monitor and analyze key metrics and KPIs for growth and lifecycle marketing campaigns, such as product adoption rate, open rate, click-through rate, conversion rate, retention rate, churn rate, etc
• Collaborate with global, regional, local and cross-functional teams to design growth experiments and A/B testing initiatives, leveraging user feedback and behavioral data to inform iterative improvements and optimize the product-market fit. 

• Stay informed about, communicate, and apply new or current trends and best practices in digital marketing and analytics

Minimum qualifications:

• Bachelor's degree or above, 5+ years of professional experience with at least 2-3 years of experience in growth, performance or lifecycle marketing strategy 
• Strong understanding of growth concepts, user journey optimization and experimentation frameworks with hands-on experience of developing marketing campaigns based on personas and segmentation cohorts
• Creative expertise, understanding of creative strategy and production process
• Understand of attribution of marketing data (e.g. multi-touch attribution, cannibalization optimization, marginal efficiency, etc)
• Strong project management, ability to work across project teams on several projects at once, and previous experience working with agencies
• Sensitive to data with strong analytical skills, maintains curiosity and self-motivation, excellent communication skills, ability to cope with work pressure, have top-level awareness and ability to pinpoint and overcome challenges

Preferred qualifications:

• 2+ years of experience in technological industry or deep understanding of the technological landscape
• Some knowledge of programming languages (e.g. SQL) and  markup language (i.e. HTML)
• Exceptional verbal and written English communications and presentations skills and, ideally, fluent in another Asian language to support with the projects spanning across JAPAC.

• Experience with marketing automation and CRM platforms, deep understanding of marketing measurement and revenue models (e.g. LTV, ROI etc)
• Passion for the web video/video-sharing ecosystem and digital culture. Understand video-sharing platform, its creators and identify opportunities to celebrate the creator community

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

• Perm
• At least 3-4 years of retail leasing experience
• Experienced managing large scale/fast-paced malls
• Good interpersonal skills and extensive network of contacts

Responsible for the leasing, marketing and lease management activities of the shopping mall including implementing strategies to maximise rental and occupancy within the shopping mall.

Job Description

• Supporting and implementing strategies to maximise rental and occupancy of the properties within the Company’s assigned portfolio.
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Maintaining good relationships with tenants and prospects.

• Degree in Estate Management, Building, Business Marketing.
• At least 3 to 4 years of relevant experiences in marketing and leasing.
• Sound understanding of the real estate industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.
• Candidates who have relevant experience in the same industry will have an added advantage.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• Bonus
• Medical and Insurance Coverage

Job Scope:

· Handles full set of accounts (AP/AR/GL)

· Performs month-end closing and prepare Balance Sheet schedules

· Expenses analysis and bank reconciliations

· Prepares GST quarterly return and submission

· Prepares and manages monthly payroll computation and CPF submission

· Assists in tax computation and submission to IRAS

· Prepare Financial Statements including Statement of Financial Position, Statement of Comprehensive Income, Statement of Changes in Equity, Cash Flow Statement and disclosure notes in accordance to IFRS standards

· Other administrative support as assigned

Requirements:

· Candidate must possess at least Diploma in Accountancy/Finance

· At least 1 year of relevant working experience

· Knowledge and experience with Xero an added advantage

· Organise and take initiative to meet job objectives and deadlines independently

Location: City Hall / Bugis

Working hours: Monday to Friday, 9.30am to 6pm

Salary: $3,300 to $4,000 per month + AWS + Variable Bonus

Job Description

• Organize Bushiroad's official trading card games tournament circuits that take place worldwide (from the start to the end)
• Recommend and execute creative enhancements that boost publicity, generate engagement for various Bushiroad’s events and tournaments circuits
• Manage shop tournaments
• Manage PR materials to be used at events
• Manage events budgets, expenses and negotiate for best rates
• Manage / support other events (including mobile gaming)
• Work closely with both internal and external stakeholders to ensure smooth execution of events

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Events Management/Operations, Marketing or related field
• Excellent communication skills in English, both written and oral
• Has an innovative mindset to strategically plan annual tournament schedules for Bushiroad’s trading card games (TCG) brands
• Must have basic knowledge of social media management
• Well-organized and meticulous with an eye for detail
• Adaptable and innovative, with a problem-solving attitude
• Excellent at schedule management and multi-tasking
• Strong team player with excellent interpersonal and communication skills
• Open to work on some weekends/public holidays for Company events
• Open to travel overseas for business trips when required

Good to Have

• Experience in playing Bushiroad’s TCG products will be a bonus

What We Offer

• Leave benefits
• Medical, dental, flexible (sports-related) claims benefits
• H&S insurance coverage
• Annual health screening
• Company meal gatherings
• Travel insurance (for overseas business trips)
• Other benefits

Interested applicants click on Apply Now!

Roles and Responsibilities

• Answer calls professionally.
• Respond promptly to inquiries via the company hotline and various social media platforms such as Facebook, Instagram, Google through phone calls and text messages.
• Help customers make appointments via phone and online channel. (Facebook/Instagram/WhatsApp)
• Handle and resolve customers' grievances.
• Be the first point-of-contact for all potential customers of the company.
• Follow up on customer’s appointment.
• Provide insight on customer feedback, trends, and behaviour to increase company sales.
• Solicit actively for positive reviews on our existing platforms.

Competencies and Skills Required

• Good communication skill
• Able to listen actively.
• Good interpersonal skill
• Able to handle pressure.
• Positive working attitude.
• Customer oriented.
• Education: GCE O Level/ Diploma
• Minimum one year experience in service sector
• Fresh graduate and entry level are welcome to apply.

Location

• Hybrid working environment, 50% to be stationed at The Arcade, Raffles Place, 50% Remote work.

• Responsible for the maintenance of the general and subsidiary ledgers to ensure all accounting transactions are promptly recorded, classified and analyzed
• Coordinate and review the reconciliation of major account balances to subsidiary ledgers at month-end close
• Timely preparation of reconciliation of general ledger accounts on monthly basis within established system to verify the validity and accuracy of all transactions booked
• Verifies monthly accounting inputs, product movements, and product reconciliation according to accounting principles and policies
• Review detailed purchase list for all product lines and prepare monthly summary of inventory for different product lines
• Perform accurate calculation of monthly retrofit adjustments for related product lines
• Handles the fixed asset function to ensure compliance with established policies and procedures
• Prepare the half-yearly computation of G&A charge-out to regional JV
• Responsible for preparation of annual statutory accounts
• Handles queries from external auditors during audits and preparation of audit schedules
• Participates in the annual operating and capital budgets for planning and control purposes, includes addressing queries from various stakeholders including product line managers, department heads of functional groups etc and review reasonableness to ensure budgets are prepared in accordance with corporate guidelines
• Posting of vendor invoices as and when necessary

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Aftersales Support Executive

Working location : on board of vessels (West side)

Working days : 5 days

Working hours : 8am - 5pm

Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams(Training will be provided)
• Min. Diploma in Electrical and Electronic

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Accounts Executive / Accounts Admin | Suntec City

5 days, 8.30am - 6pm

Salary: $2800 - $3500

Office nearby Suntec City

Job Description

Perform day to day accounting duties, general administrative tasks like filing, keeping records and assuring accurate documents filing.

Preferably to be able to handle full sets of accounts such as accounts receivables, accounts payables and general ledger functions.

Liaise with banks on payment and receipts matters.

Perform monthly bank reconciliation to ensure company book balance tallies with bank statement.

Assist in month end closing and prepare audit schedules for balance sheet Accounts.

Work with auditor, tax agent and corporate secretary for regular compliances.

Assist in preparation of monthly Management Report

Assist Shipping Department with Import / Export Documentations, Purchase Orders / Delivery Orders and Sales Contracts Issuance.

Work with spreadsheets, sales and purchase ledgers and journals.

Bookkeeping.

Data Compilation.

Provide full support and coordination between Accounts and Shipping Departments.

Responsible for all other Admin and Ad Hoc Duties when required

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description :

• Monitoring & updating of RoRo Vessels’ BL data
• Sending of Loading & Discharging Cargo Manifests / other documents
• Portnet related submissions
• Generating Mates’ Receipt & Shipping Order
• Data Transmission
• ENS Filing
• Responding to daily documentation-related email enquiries
• Application for Certificate of Non-Manipulation (ad-hoc)
• Arranging Police Escort or Inter-gate trucking of vehicles (ad-hoc)
• Checking of PSA bills
• Monitoring of long stay Mafi / cargoes

Requirement :

• 3 years of experience in Agency Documentation.
• O levels and above

Benefit:

• 1 month end of contract bonus
• Medical/insurance benefits

Job Scope:

• Main point of liaison for customers, freight forwarders, and vendors
• Responsible for all sea imports and cross-trade shipments
• Source and negotiate for competitive price structures
• Prepare, maintain, and review proposals, tenders, and service agreements
• Inventory management
• Monitor closely and arrange payment requisitions in a timely manner
• Any ad-hoc duties as and when required

Job Requirements:

• Proficient in SAP
• Minimum 1 year of experience handling Sea Freight
• Knowledge in NVOCC will be advantageous

Interested candidates, please click APPLY NOW or email your CV over to [email protected]

Please be informed that only shortlisted candidates will be notified

EA Personnel Name: Lim Li Yun, Sherlyn
EA Personnel No: R23118942
EA License No: 15C7752

Our client is a global MNC, one of the most established pioneers in the FMCG industry. Due to business needs, they are now recruiting a Project Sales Executive to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Project Sales Executive:

• Upselling company's product range
• Expanding our customer base and acquiring new accounts.
• Conducting technical sales presentations to clients.
• Nurturing and maintaining strong client relationships.
• Collecting valuable marketing insights.

Requirements:

• Diploma in Engineering or a related field.
• At least 3 years experience in B2B sales
• Experience in relevant industry, connections and a robust network within the construction / building sector is an added advantage
• Possess own transport

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Facilitate communication and collaboration among internal departments, agents, and pertinent stakeholders regarding trade affairs.
• Produce freight quotations for tank container shipments and execute orders within the company's internal system.

Requirements:

• Diploma and above
• At least 3 years of experience handling ISO tanks.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Responsible for the clients’ insurance renewal process (Portfolio & Experience-rated Plans).
• Provide quotation for Employee Benefits insurance that comes from the online portal enquiry.
• Build good rapport with insurers to secure the best deals for the clients.
• Liaise closely with clients and insurers on policies renewal & new business placement.
• Source new quotations and present it to assigned portfolio.

Requirements:

• Diploma and above.
• BCP, PGI, ComGI, & HI Certified
• At least 3 years of Employee Benefits experience in GI Broking Firm.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

We are looking for a driven individual with relevant experience to join our Company as Sales Support Executive or Sales Coordinator, reporting to GM (Sales).

Responsibilities:

• Indoor Sale- receive telephone calls for sales-check stock, liaise with customers enquires, sales order
• Order processing (hand order confirmation, purchase order and invoicing)
• Co-ordinate with stores to arrange for delivery, check DO, quantity accuracy, close DO, check prices accuracy, check work order completion, liaise with production on the status of cables pending for customer delivery.
• Prepare reports for QMT meeting and various reports as required by management
• Any ad-hoc duties as required by Management.

Requirements:

· Minimum GCE “O” Level or ITE.

· Preferable at least 2 to 3 years’ experience, in similar scope of work

· Knowledge of ERP, especially Oracle will be an added advantage

· Must be organised and possesses pleasant disposition

· Team player, hardworking with high initiative.

· Applicants must be willing to work in Jurong Industrial Estate

Remuneration:

· Attractive remuneration package with excellent basis salary, department commission structure, and performance bonus

· Remuneration commensurate with experience

· Full-time position.

Chateraise Singapore has vacancies for Administrative Executive (Japanese Speaking)

Job description

• Handling and resolving customer complaints and following up with customers to ensure high level satisfaction
• Provide support and maintenance of company's social media accounts
• Provide strategic insights and recommendations for online/digital marketing
• Ensure smooth communications between all channels of business
• Preparation of regularly scheduled reports (daily / bi-weekly / monthly)
• Inventory management of stocks
• Support sales team in the ordering and distribution of materials.
• Maintain and upkeep all office administrative records
• Event preparation and execution
• Any other ad hoc duties

Requirements

• Degree/Diploma in Marketing, Communications, Graphic Design or related field.
• Minimum of 1- 2 years of relevant experience working in relevant field
• Proficiency in Adobe creative software (e.g. Photoshop, In-design, Illustrator, Premiere, etc.) is required
• Proficient in MS Office Applications
• Require Languages: English, Chinese and Japanese JLPT 2 (for liaise with Japanese and Chinese speaking partners)
• Collaborative, proactive and solutions orientated
• Excellent communication and interpersonal skills
• Team player with a positive attitude and pleasant deposition
• Independent and self motivated
• Flexible and adaptable to new challenges
• Resourceful, able to work under pressure and committed to work
• Keen interest in social media content development
• Able to commence work within a short notice
• 5 days work week (8.30AM - 6.30PM)
• Work location: 1 Buroh Lane Singapore 618292
• Interested candidates are welcome to call 6659 3895 or email CV to [email protected]

Location: City Hall / Bugis

Working hours: Monday to Friday, 9.30am to 6pm

Salary: $2,800 to $3,200 per month + AWS + Variable Bonus

Job Description

• Managing and updating official social media and website
• Copywriting for social media, website, articles, monthly newsletter (B2C & B2B)
• Brainstorming and proposing new promotional plans to boost brand image and awareness
• Preparing press releases
• Managing community outreach (speaking to community leaders, YouTuber collaborations)
• Managing digital promotion (Google Ads, Facebook Ads)
• Tailor promotional plans to fit each product release
• Data analysis (social media, surveys, ads)

Job Requirements

• Candidate must possess at least Diploma or Degree in Marketing/Communications
• Strong understanding of social media/digital marketing platforms
• Excellent communication skills in English and Japanese, both written and oral, in order to liaise with Japanese speaking associates
• Willingness to learn the trading card games in order to boost promotion of the brand and product
• Have working knowledge in games, anime, and popular or internet culture
• Strong team player with excellent interpersonal and communication skills
• Excellent at schedule management and multi-tasking
• Open to work on some weekends/public holidays for Company events
• Open to travel overseas for business trips when required

What We Offer

• Leave benefits
• Medical, dental, flexible (sports-related) claims benefits
• H&S insurance coverage
• Annual health screening
• Company meal gatherings
• Travel insurance (for overseas business trips)
• Other benefits

Interested applicants click on Apply Now!

Highlights

• Working Hour: 5/5.5days
• Commitment: Permanent Job

Job Description

• Responsible in providing full spectrum of administrative support.
• Coordinate, schedule and organize meetings
• Assist in data collation, data analysis and preparation of presentation slides, reports and documents.
• Handle purchase and work requisition processes
• Prepare and submit all expense claims and records for the department.
• Handle in-coming and out-going correspondences.
• Recording of documents and forms.
• Responsible in organizing and managing calendar schedule
• Any other duties as assigned by supervisor

Requirement:

• Minimum Diploma/ Degree

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Hiew Qing Hua

EA Personnel Reg No: R23114639

Job Description & Requirements

As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank’s policies and procedures as well as local laws and regulations.

Main duties and responsibilities

• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
• Respond to customers’ queries and concerns with the aim of achieving first call resolution.
• Follow up promptly with customers to resolve issues
• Provide customers’ feedback to respective business partners to improve customer experience
• Introduce and educate customers on the self-service/automated banking channels.
• Perform after- call administration work
• Use customer service and sales skills to optimise customer satisfaction of each customer contact
• Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Qualifications

• Possess a Diploma or Degree in any discipline
• Has a passion for customer service
• Able to work in a team
• Able to speak and write good English
• Able to speak Mandarin will be an advantage (to support the Chinese speaking customers)
• Able to work in a fast-paced and demanding environment
• Able to commit to 24/7 rotating shift work, must be comfortable to work some night shifts
• Will be required to work 5 days in a week, including weekends and public holidays
• Those without experience are welcome to apply
• Banking experience will be an advantage