Total 12 operations engineer job vacancies in APAC - Singapore - Singapore - Fusionopolis

We are seeking an experienced Commercial Operations Manager, SEA to manage the wholesale and retail operations including store design planning, to optimize the commercial processes, ensuring operational excellence and successful execution of business strategies. You will play a critical role in optimizing wholesale business, leading a team in driving key initiatives, enhancing efficiency and contributing to the overall growth.  The Ideal candidate will have strong leadership capabilities, analytical skills, extensive experience in wholesale management and a deep understanding of commercial operation within a dynamic business environment.  If you have the passion for driving operational excellence and building strong wholesale partnerships, we invite you to apply.

The Senior Director, Service Operations is a key leadership role responsible for overseeing and optimizing the operational functions of CX & Service Operations across APAC and EU regions. This includes strategic ownership of Workforce Management (WFM), Agent Enablement (training, quality, and content), and Business Process Outsourcing (BPO) Management. This leader will ensure excellence in service delivery through strategic planning, workforce optimization, vendor management, and continuous process improvement.

This role demands strong strategic thinking, operational expertise, and leadership capabilities to align cross-functional teams and drive impactful results in a complex, high-growth environment.

Responsibilities

Work Force Management (WFM)

• Develop and oversee the WFM strategy to ensure optimal staffing and resource allocation across APAC and EU regions.
• Lead business planning and forecasting processes to align workforce needs with business objectives.
• Establish and monitor staffing models, ensuring scalability and flexibility to meet demand fluctuations.

Agent Enablement

• Oversee training, quality assurance, and content development for customer operations teams.
• Drive continuous improvement in training programs to ensure agents are equipped with the skills and knowledge to deliver exceptional service.
• Establish quality standards and feedback mechanisms to enhance agent performance and consistency.
• Manage the development and maintenance of internal knowledge bases and support content.

BPO Management

• Develop and execute a comprehensive vendor and BPO management strategy to support business objectives.
• Identify, onboard, and evaluate BPO partners to ensure alignment with company standards and goals.
• Oversee contract negotiations, renewals, and ensure compliance with all legal and regulatory requirements.

Performance Monitoring and Improvement

• Set and monitor KPIs, SLAs, and performance metrics for WFM, agent enablement, and BPOs.
• Conduct regular business reviews to assess performance, address issues, and identify opportunities for improvement.
• Lead efforts to optimize processes, improve efficiency, and reduce operational costs across all service delivery functions.

Cross-Functional Collaboration

• Collaborate with internal stakeholders (e.g., CX & Service Ops, COEs, Finance, Product, etc) to ensure alignment of service delivery activities with broader business needs.
• Work closely with data teams to leverage insights for workforce planning, training improvements, and vendor performance optimization.

Leadership and Team Development

• Build, mentor, and develop a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.
• Lead by example, demonstrating operational excellence and a customer-first mindset.

We are looking for a Rider Compensation Operations Executive to join our growing team in Operations, at the heart of the foodpanda business! Operations at foodpanda aims to improve our customer offering by bringing efficiency and improvements through a data-centric approach. This position sits under Rider Growth / Fleet Health in the local SG market. The role is split into two parts:

Strategic part

• Strong collaboration with our regional overhead and strategizing of delivery partner payment landscape
• Analyze earnings data and implement payment schemes to suggest improvements on existing setups / Identify and analyze areas of improvement in rider earnings and payments, that lead to an optimized logistics experience
• Connect key performance metrics with delivery partner earnings to drive strategic changes within the earnings setup
• Find ways to drive logistics efficiency by standardizing processes out of local markets to simplify and streamline business processes

Operational part

• Have an ear on the street and understand rider needs and want / translate these into actionable insights
• Act as a payroll partner for our fleet / Preparing data for payroll
• Bridge the gap between our shared service center for delivery partners and act on escalations on rider payments tickets
• Hands-on approach and love going into details to better understand and shape solution to our daily operational issue / Strong cross-departmental collaboration working together with other operational roles on ensuring a high quality work environment for our delivery partners

Job Description:

• Responsible for ensuring the smooth daily operation of all areas of the Food and Beverage Department, including the bar, restaurant and conference space
• Drive guest satisfaction and loyalty through exceptional service, strong relationships and attention to detail in all areas of the operation
• Evaluate changes in guest needs, the guest mix and competitive set in order to recommend and action appropriate product/service and operational changes as necessary
• Ensure that brand standards, including sustainability initiatives, are maintained
• Hire, train and develop the department’s team members, and ensure employee satisfaction through effective, positive and proactive leadership
• Coordinate and communicate with all other departments as required to ensure smooth operations, high levels of guest and employee satisfaction and the most effective use of resources
• Take a proactive and innovative approach to operations in order to maintain market competitiveness and exceptional financial performance
• Work with marketing team to develop creative and effective promotions and to drive their implementation in a timely manner
• Develop beverage menus for all areas and work with the executive chef to develop dining menus
• Develop and administer the F&B budget, action plan and promotional activities of the department to stimulate sales and profit while controlling operating expenses
• Prepare monthly forecasts for restaurant, room service and bar, review daily and monthly financial result and take any required actions

Come onboard as a Manager, Vendor Experience and play your part in shaping the Marketplace Experience for Singapore. 

Main responsibilities:

• Onboarding & Activation: Be the country point-of-contact responsible for managing the performance of end-to-end process for onboarding and activating new vendor partners, ensuring timely and seamless integration onto the platform
• Scalable Processes: Partner with the functional team to develop scalable onboarding strategies to accommodate varying restaurant volumes, ensuring efficiency and consistency
• Cross-functional Collaboration: Work closely with cross-functional teams and local Commercial to improve the onboarding experience and ensure vendors / restaurant partners are set up for success
• Operational Excellence: Identify operational bottlenecks, propose effective solutions, and implement best practices to drive efficiency, reduce cycle times, and enhance the onboarding process

We are looking for a Payment Operations Specialist to join our Global Processing team to help our customers receive their funds faster globally.  

The role is a unique opportunity to join one of the fastest growing companies in Europe and help millions more potential customers save money by using Wise. 

Payment Operations Specialists play a crucial role in supporting the Payment Operations Organization reach its vision - seamless flow of customer funds. By ensuring high level execution of the daily responsibilities and consistently supporting Payment Operations in reaching the SLA’s, Payment Operations Specialists help our customers receive their funds faster 24/7 globally. The role gives a unique opportunity to learn how different currencies function, and impact customers on a global scale. 

The core ownership lies within daily tasks and responsibilities and the impact is well-defined, clear and largely shared collectively with the team. In this role, you'll add to that mission by:

• Maintaining consistent and high-level execution of daily tasks related to payment processing;

• Supporting your team by reaching your role set SLAs and KPIs which in turn contribute to the team by meeting team's main performance metrics and SLAs;

• Detecting and escalating domain-related problems and complex issues to Regional Payment Operations teams, ensuring timely and relevant communication with stakeholders;

• Following operational procedures and keeping track of critical updates.

We are seeking a talented and experienced Structural Engineer to join our dynamic team in Singapore, Singapore. As a key member of our engineering department, you will play a crucial role in designing, analyzing, and overseeing the construction of various structural systems for commercial, residential, and industrial projects.

• Develop and review structural designs for buildings, bridges, and other infrastructure projects
• Perform complex structural analyses using advanced software tools to ensure the safety and integrity of structures
• Collaborate with architects, contractors, and other engineering disciplines to create innovative and efficient structural solutions
• Prepare detailed structural drawings, specifications, and calculations in compliance with local building codes and international standards
• Conduct site visits to monitor construction progress and ensure adherence to design specifications
• Analyze and resolve structural issues that arise during the construction phase
• Prepare and review technical reports, including structural calculations and design criteria
• Participate in client meetings and presentations to communicate design concepts and solutions
• Stay updated on the latest industry trends, technologies, and best practices in structural engineering

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). We have been a Trusted Partner for over a decade, delivering a wide range of products and services, including infrastructure and operational services, authentication services, governance and assurance services, and managed processes. In an ever-evolving digital and cyber landscape, trust and collaboration are paramount. ATS collaborates closely with GovTech, government agencies, and commercial partners to enhance security postures and mitigate cyber risks.

We are seeking a highly motivated and talented individual to join our team as an Application Infrastructure System Engineer. This role will involve assisting the application infrastructure architect on developing, designing, deploying and maintaining the application and infrastructure to support MPA systems, including Messaging Streaming system and other mission critical systems running in both GCC (Government on Commercial Cloud) and on-premises.

The ideal officer should be able to identify optimal cloud solutions for MPA and maintain cloud infrastructures in accordance with best practices and Government agency security policies. You should have practical knowledge and experience of public cloud services and excellent troubleshooting skills. You will work with different IT professionals and teams to ensure the hybrid cloud infrastructure meet the needs of applications and customers.

The ideal officer will also have practical knowledge and experience of event-driven architecture and event-driven integrations with various applications and systems. You will work with different application teams to assist them on the design, develop and integrate event-driven applications. You must be passionate about technology, embrace changes and keen to explore new ways to automate existing processes. You must be a good communicator being comfortable to communicate effectively to all levels and types of employees as well as external partners/contractors.

A brief summary of your job responsibilities:

• Designing, implementing, and maintaining the hybrid cloud infrastructure, such as virtual machines, storage, load balancer, firewall and network virtual appliance components. Integrating cloud-based systems with on-premises systems and ensuring seamless data transfer between the two environments.
• Designing, implementing, and maintaining the Event-Driven messaging infrastructure. Providing technical guidance and governance on application integration and security compliance.
• Designing, implementing, and maintaining Kubernetes infrastructure with service mesh. Automate the maintenance and application deployment in Kubernetes cluster.
• Identify, analyse, and resolve infrastructure vulnerabilities on regular basis.
• Regularly review existing systems and make recommendations for improvements.
• Provide technical guidance and support for various common infrastructure services: Active Directory, DNS, WSUS, IAM, SiteMinder, MSSQL server, SFTP server, Proxy server, RDS, etc.
• Perform regular maintenance on server patching, software update, backup and restore, DR exercise, audit review and account management.
• Designing, implementing, and maintaining the systems comply to IM8 and CSA, security standards, and internal policies, taking appropriate measures to mitigate risks and ensure data protection.
• Automation of resources provisioning and deprovisioning with template and scripting languages.

To excel in this role, you will ideally have:

• Minimum of 5 years of professional experience with Microsoft Windows Server and/or RedHat Linux Server infrastructure.
• Minimum of 2 years of working experience in the field of cloud computing.
• Experience in designing, developing, and managing cloud-based infrastructure and applications
• Technical skill of Powershell, Python and bash scripting and automation
• Experience with IAM solution and modern authentication mechanism: OAuth2/OIDC and SAML
• Willing to embrace changes and new technologies.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong communication and collaboration skills.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Practical experiences in managing system integrators / contractors / partners
• Azure, AWS, and GCP certifications are preferred.
• Microsoft or RHEL certified is a plus.
• Experience in Solace is a plus.
• Experience in supporting CII (Critical Information Infrastructure) systems is a plus.
• Familiar with IM8 is a plus.

Join us and explore a fulfilling career with Assurity Trusted Solutions, where innovation meets impact!

The remuneration package will be tailored to your qualifications and experience. Interested applicants, please click "Apply Now".

We appreciate your interest and kindly note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used, and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech, and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Annual Leave Benefits with additional perks such as Family Care and Birthday Leave.
• Contract Staff enjoys the same benefits as Permanent Employees.

We are seeking a dynamic Software Engineer (Python) to join our growing global team, Recommendations domain to work on exciting projects like implementation of our own machine learning framework, integrating a feature store for supporting real-time data science requirements and the creation of complex data ingestion pipelines to support this!

Join us in creating an engaging and personalized shopping experience for our users. Every feature and improvement you develop will enhance customer choice and app performance, making it easier for users to find and enjoy the products they love. Your work will have a lasting impact on customer satisfaction and loyalty across diverse markets.

Responsibilities

• Working closely with Data Scientists and Product Managers to run experiments on new recommendation features.
• Deploying low latency databases and datastores to support operational requirements of the recommender models.
• Working with senior engineers to maintain our API Gateway.
• Deploying and maintaining ML models on our deployment framework that power recommendations on all pages of the application.
• Enabling and actively managing observability tools on all touch points within our systems.

• Design, develop, and maintain scalable backend systems for mobile games.
• Lead technical design, implementation, debugging and optimization of game features.
• Collaborate with game designers and frontend software engineers for game feature implementation.
• Identify potential technical risks and provide technical advice for mitigation.
• Ensure the security and integrity of backend systems and user data.
• Write clean, maintainable, performant and well-documented code.
• Troubleshoot and resolve backend-related issues in a timely manner.
• Collaborate with other senior engineers to establish coding standards, best practices and development processes.
• Create and maintain technical documentation for code, systems, tools, processes.

• Bachelor's or Master's degree in Computer Science, Computer Engineering, or a related field.
• 5+ years of experience building backend systems or game services.
• Experience on cloud computing platforms like AWS, GCP or Azure.
• Experience with designing, developing scalable, production-ready architecture for large systems from scratch.
• Experience building high-quality software in languages like Go, Java, Python, Javascript
• Experience with building RESTful APIs.
• Solid understanding of game architecture, design patterns, and software engineering principles.
• Solid understanding of DevOps practices, continuous integration, and deployment pipelines.
• Excellent problem-solving and debugging skills.
• Strong communication and interpersonal skills.
• Passion for gaming and a drive to create engaging experiences for players.

Preferred Qualifications

• Prior experience with building backend systems for mobile games.
• Prior experience in game development.
• Leadership experience and the ability to mentor junior engineers.

• Well-being and Personal Growth
• Impactful Work in a Growing Industry
• Supportive Learning Environment

We are seeking a dynamic Data Engineer (Python) to join our growing global team, Recommendations domain to work on exciting projects like implementation of our own machine learning framework, integrating a feature store for supporting real-time data science requirements and the creation of complex data ingestion pipelines to support this!

Join us in creating an engaging and personalized shopping experience for our users. Every feature and improvement you develop will enhance customer choice and app performance, making it easier for users to find and enjoy the products they love. Your work will have a lasting impact on customer satisfaction and loyalty across diverse markets.

Responsibilities

• Ingesting first and third-party data sources into our databases.
• Curating and maintaining high-quality data assets so our data scientists can make informed decisions and create better products.
• Collaborating with cross-functional teams to deliver high-quality data assets.
• Deploying and maintaining ML models on our deployment framework.
• Architecting, defining, and building data pipelines to enable faster, better, data-informed decision-making.

Activate Interactive Pte Ltd (“Activate”) is a leading IT solution and service provider headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: A25021

This is a one-year contract role

What will you do?

• Oversee the planning, design, execution, monitoring, controlling and closure of assigned projects
• Plan and manage all aspects of the project’s tasks assigned and ensure on time delivery
• Schedule project meetings with vendor, stakeholders and users
• Collaborate and facilitate discussions with work groups and relevant stakeholders
• Record of project meeting minutes.
• Prepare project reports for management review
• Proactively managing projects issues and risks
• Create and maintain comprehensive project documentation
• Validate system functionalities and ensuring the requirements are delivered accordingly to technical specification
• Work closely and report to the Board’s project manager and stakeholders on the project progress, delays and any other matters pertaining to the assigned projects regularly
• Supervise Board’s contractor’s work to ensure the work is completed to the Board’s satisfaction
• Preparation and submission of necessary documents (clearance form, Change Request form and others) to carry out the work
• Other assigned ad-hoc project administrative tasks

What are we looking for?

• Bachelor's degree in Computer Science, Information Technology, or related field.
• At least 5 - 7 years of experience in system projects implementation, preferably cybersecurity projects
• Experience in managing multiple projects
• Basic knowledge in security practices, vulnerability assessment, penetration testing, firewall, IDS
• Knowledge in IEC 62443
• Experience in Operational Technology and/or ICS; certifications such as SANS GSEC, (ISC)2 CISSP
• Proven experience in managing security tools and common infrastructure services.
• Strong knowledge of SFTP, SMTP, SMS, Proxy, DNS, Active Directory, Server/Network administration and automation technologies (At least 4 out of 8 domains is needed)
• Experience with security assessments, audits, and compliance standards.
• Proficiency in scripting and automation tools for infrastructure management.
• Experience in procurement and maintenance of security tools and infrastructure components.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.