Total 4 Director/C-Level process improvement manager job vacancies in d16 upper east coast bedok eastwood kew drive

Our Established Client seeking a experienced Regional Key Account Manager /Director (Process Automation industry) to join their expanding team.

If you possessed proven expertise in managing relationships with key accounts at the top management level in the Process Automation industry, and the ability to deliver exceptional sales results , you are the one we are seeking for.

Strategic Key Account Management

• Develop and maintain strategic relationships with top management of key accounts in SEA and South Asia, ensuring alignment with their business objectives.
• Leverage existing networks and resources to establish and expand relationships with global and regional key accounts in the process automation sector.
• Act as the primary contact for key customers, ensuring a seamless and professional customer experience.

Business Development and Market Penetration

• Identify and capitalize on new business opportunities within the region, focusing on growth and expansion of Company's presence in SEA and South Asia.
• Develop and execute breakthrough strategies to engage and win global key accounts in the process automation industry.
• Drive penetration into untapped markets while retaining and expanding existing customer portfolios.

Achievement of Sales and KPI Targets

• Deliver on revenue, profitability, and other KPIs set by top management within the designated timeframe.
• Prepare and execute account-specific sales plans and strategies to achieve quarterly and annual sales objectives.
• Monitor account performance, provide accurate forecasts, and ensure results align with company expectations.

Customer Relationship and Solution Selling

• Build trusted advisory relationships with C-suite and senior decision-makers at key accounts, addressing their needs with tailored solutions.
• Provide technical and commercial consultation, leveraging Company's cutting-edge process automation solutions.
• Engage in consultative selling, demonstrating a deep understanding of the process automation industry and customers’ challenges.

Cross-functional Collaboration

• Work closely with Company’s internal teams (e.g., product, engineering, service, and marketing) to ensure seamless project execution and customer satisfaction.
• Communicate customer feedback to internal teams to enhance product offerings and services.
• Lead regional efforts by aligning cross-departmental resources to achieve shared objectives.

Market Insights and Strategy

• Analyze market trends, competitor activities, and customer demands in SEA and South Asia to refine strategic priorities.
• Provide regular feedback to senior management, ensuring the company stays ahead of industry trends and customer needs.
• Stay informed on the latest process automation technologies to offer innovative and competitive solutions.

Compliance and Reporting

• Ensure all activities comply with local regulations, company policies, and ethical standards.
• Maintain accurate and up-to-date records of customer interactions, proposals, and sales data in the CRM system.
• Prepare and present detailed reports on account performance, pipeline, and achievements to senior leadership.

Qualifications:

• Proven track record in sales and key account management within the process automation industry.
• Strong existing relationships with top management in key accounts in SEA and South Asia (bonus).
• Min 5yrs relevant sales experiences in industrial/process automation preferably key account
• Exceptional ability to achieve sales KPIs and deliver measurable results.
• Expertise in developing and executing strategies to win and grow global key accounts.
• Able to communicate effectively in both English & Mandarin with key stakeholders & business associates in overseas China in the execution of jobscope.
• Cultural awareness and adaptability to work effectively across SEA and South Asia.
• Bachelor's degree in engineering, business, or a related field; MBA is a plus.

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.

Join Us and Make an Impact.

As the SEA Sales Director of HPS you are responsible in planning, directing and coordinating sales business strategies and activities with strong engagement with Business (LOBs) and Functions to ensure business growth in SEA in line with AOP. The incumbent must demonstrate accountability and leadership for functional, business, manage complex issues within a functional area of expertise, involved in long term planning and contribute to the overall success of the delivery of the business strategy.

Key Responsibilities:

• Responsible for the performance and development of all sales activities in the assigned geographic area

• Establishing and owning the plans and strategies aimed at serving and expanding the customer base in their assigned geographic area.

• Execute and drive assigned AOP to ensure monthly, quarterly and annual financial targets are met

• Champion of sales processes and disciplines, business improvement. Meet or exceed operational requirements, analytical reporting, operating reviews and cost

• Build influential relationships with assigned customers at all levels and develop strategies to win profitable business from those customers

• Provide leadership in driving HON & IA wide initiatives and align the local leaders to achieve desired objectives

• Build customer relationships for the purpose of business development and sales

• Develop customer strategies, campaign plans and leadership in their execution

• Integrate information, resources and activities within the region and/or among Pole

• Responsible for customer satisfaction, evaluation, plans and follow through

• Demonstrate commercial and technical expertise in the SEA market

• Own regional input for planning and forecasting

• Drive strategy and growth initiatives for geography

• Direct the sales team to identify and develop opportunities in driving growth

• Support coordination in the region for IA including positive employee relations, regional communications, customer escalation, senior customer engagement.

• Consult or pursue key business opportunities with range of customer contacts

• Work with LOB Leaders as a member of Executive Committee of Honeywell

• Coordinate activities with other functions and across regions to achieve overall business results

• Creates a culture of accountability

• Recruit, train, appraise, motivate and set standards of job performance for the sales organization

Key Experience & Capabilities:

• Bachelor’s degree in engineering

• Master’s degree in business administration (preferred)

• 15+ years of related Sales experience

• Prior commercial sales experience in closing large and complex contractual agreements

• Experience in driving AOP +100M

• Experience in leadership role in team management virtually and cross border

• Sales experience in SEA markets

• Capable of balancing short-term results with long term strategy

• Demonstrated credibility at the executive level in internal and external organization

• Experience working in a highly matrixed organization

• Customer-focused mindset with proven ability to respond quickly to customer needs

• Strong coordination and influencing skills

• Able to effectively lead and energize a multi-functional team to meet sales plan

• Ability to utilize analytical software and sales tool

• Strong oral and written communication skills

• Strong interpersonal and leadership skills

• Proven ability to drive Sales strategy across multiple markets

• Ability to manage direct reports including poor performers

• Broad understanding of the HON product / solutions across SEA markets

• Fosters development of a common vision and fully participates in creating a unified leadership team that gets results

• Prioritize and focus efforts on best opportunities (short and long term) based on business needs.

• Anticipate future trends accurately; learn quickly and think independently to adapt as required

• Drives and inspects a culture of accountability

• Changes behavioral style or method of approach when necessary to achieve a goal

• Takes intelligent, decisive action despite risks, conflict, or uncertainty

• Generates novel & valuable ideas and uses these to develop new and improved processes, systems, offerings or services

• Creates a vision utilizing industry and market trends to develop new opportunities.

• Depth of knowledge of SEA customers’ businesses, financial drivers and needs

• Integrate and leverage competitive analysis to clearly show present and future competitive threats and opportunities

Key Success Factors (Metrics / KPIs / Deliverables)

• Define strategies and initiatives to attain growth in assigned geographic area

• Growth in the form of new customers and new opportunities

• Deliver target orders growth and margin above set quota in support of Annual Operating Plan

• Provide leadership and mentoring throughout the organization

• Executive sponsorship for select customers

• Accurate forecast of orders and growth opportunities

• Responsible for sharing of best practices across the sales teams

• Manage sales cost and achieve sales productivity goals

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: https://www.youtube.com/watch?v=CG-rmG0eKLk

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Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.

As the Senior Manager/Assistant Director, Integrated Office, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

This General Manager is responsible for ensuring that global exports business and local business unit operations move towards consistent and profitable direction to achieve all short-term and long-term financial and operational goals at the same time building strategic relationship to strongly influence partners and the senior management team members.

As Regional Sales Capability Director, the person will be responsible for driving the continuous improvement and growth of key Sales Fundamentals across URC Affiliates. This strategic role consults, enables, and implements robust sales capabilities that align with the company’s growth objectives.

Requirements:

• Bachelor’s degree in Business, Sales, Marketing, or a related field.
• At least 10 years experience in a management function in both Exports, Sales and Marketing fields with strong FMCG (fast moving consumer goods) experience.
• Strong understanding of sales fundamentals, including sales strategy, key account management, RTM models, and distributor management.
• Demonstrated multi-cultural management experience