Quality Assurance Inspectors examine products to ensure that they meet customer requirements and do not contain defects. Their job duties may include in-process inspection, in-coming inspection and/or out-going inspection.

A strong understanding of the industry

A successful Quality Inspector candidate will have various prerequisite skills and qualifications that typically include:

● Basic computer skills

● Documentation skills

● Written and verbal communication skills

● Attention to detail

● Ensure products meet customer expectations and demand

● An understanding of industry safety standards

● Ability to work well with others

● Perform regular quality assessments on all incoming materials from vendors and outgoing products for shipping

● Ability to analyse the quality and performance of a product

● Resolve quality-related issues in a timely manner.

● Measure product dimensions, examine functionality and compare the final product to the specifications.

● Able to make lot judgement

● Reject all products and materials that fail to meet quality expectations.

● Reporting skills

Requirements:

One to two years’ quality inspector experience Good math and technical skills.

Strong understanding of quality control standards and testing techniques. Knowledge of ISO 9001:2015 quality management systems is desired

Full Time

Location: Jurong

DUTIES AND RESPONSIBILITIES

1. Develop, implement and maintain quality management systems based on ISO standards.

2. Oversee the day-to-day quality control operations, ensuring compliance with established standards and procedures.

3. Providing guidance, training, and support to ensure consistent quality outcomes to quality control inspectors and technicians

4. Conduct regular audits and inspections to identify areas for improvement, non-conformities, and opportunities for enhancing quality processes.

5. Collaborate with production, engineering, and other departments to establish and enforce quality standards at all stages of the product lifecycle.

6. Enhance the development and execution of quality control plans, including sampling techniques, testing methodologies, and documentation procedures.

7. Manage the documentation of quality control activities, including inspection reports, test results, and corrective action plans.

8. Monitor and analyse quality metrics to track performance and identify trends, presenting findings to management and suggesting improvement strategies.

9. Stay up-to-date with the latest developments in ISO and OCO certifications, as well as industry best practices, and incorporate them into the quality management system.

10. Co-ordinate ISO audits by external certification bodies, ensuring all necessary documentation is in place and readily accessible.

Qualifications and experience:

· Bachelor's degree in a relevant field (Quality Management, Material Engineering, Manufacturing, etc.); advanced degree or certifications are a plus.

· Minimum of 3 years of experience in quality control, with a focus on ISO certifications.

· Strong understanding of ISO 9001 Standards, with the ability to interpret and implement their requirements effectively.

· Knowledge on Component FAI / PPAP / PSW from supplier are a plus

· Must be able to write and communicate in Mandarin and English as the position requires liaison and communication with China counterparts on equipment and material matters

· Proven experience in managing quality control teams, driving continuous improvement initiatives, and fostering a culture of quality excellence.

· Proficiency in quality control methodologies, statistical analysis, and root cause analysis techniques.

· Excellent communication skills, both written and verbal, with the ability to present complex technical information to diverse audiences.

· Detail-oriented mindset with exceptional organizational and problem-solving abilities.

· Familiarity with quality management software and tools.

· Strong leadership skills and the ability to collaborate effectively across departments.

Personal Qualities:

· Proactive, driven and resilient

· Able to work independently and as part of cross-cultural team

· Meticulous, accurate and attention to detail

The role of the QA executive is to ensure the standard of service quality at the Contact Center is consistently provided to our customers over various channels of contact i.e. phone emails, web chat etc. Focusing on complexity, non-routine and escalated contacts.

The QA role works to improve customer experience by developing and executing quality assurance processes (review and feedback for our CSOs) that helps CSOs understand and deliver an experience customers expect.

The role calls for one who is passionate in improving customer experience and nurture people to WOW customers.

The jobholder’s responsibilities are:-

Monitoring and Evaluation:

• Conduct quality assessment and transaction monitoring for voice and non-voice interactions handled by Contact Centre team
• Assess quality issues, conduct root cause analysis, recommends insights, develop improvements plans and collaborate with frontline teams to improve quality performance.
• Provide weekly coaching i.e. Face to Face to Individuals and Teams to improve quality performance
• Coordinate and facilitate call calibrations sessions with team leaders and CSOs

Reporting and Feedback:

• Research, understand customer expectations and needs through monitoring and data analysis of customer satisfaction rating responses to provide trend data to management team
• Review existing workflows, SOPs and proactively create and innovate methods to improve service standards and call/email/live chat quality and communicate effectively to frontline teams and management team
• Provide feedback and actionable data to various internal groups like operation managers and team leaders

Process Improvement:

• Analyze CSAT data and provide insights to identify trends and develop actionable plans for service and process improvements
• Collaborate with operations teams to refine workflows and improve customer satisfaction.
• Participate in the development of quality frameworks and scorecards.

Policy and Compliance:

• Ensure compliance to regulatory requirements for both voice and non-voice interactions
• Collaborate with Risk and compliance and other stakeholders to develops standards to ensure the protection of customer data.
• Keep abreast of latest organizational changes in products and processes

Compliment and Complaint Management

• Investigate Complaints and provide recommendations/action plans to prevent future occurrences
• Review and Endorse Compliments to ensure compliance to quality standards
• Actively involved in communication forums conducted by Team Leaders with CSOs

Communications and Collaboration

• Conduct Mystery calls externally and internally to measure/benchmark CC performance and keep up with industry best practices

Undertake any assignments as and when assigned

Job Qualifications:

• Bachelor's Degree/ Diploma
• Insurance Certifications – BCP/PGI/HI/M9 preferred
• 2-5 years relevant experience in working in Contact Center and/or Insurance industry preferred
• Strong in Microsoft Office Suite
• Multi-media (audio, video, web-based systems)
• Familiarity with Contact Centre Management tools, telephony systems and matrix
• Ability to work efficiently in a high demand, team oriented and fast-paced environment
• Excellent listening and analytic Skills
• Self-directed, organized and project a professional image
• Excellent verbal and written communication skill with a strong attention to detail
• Good Customer Service and Motivational Skills
• Strong ability to handle multiple priorities and projects concurrently

Job Responsibilities

• Devising and implementing methods and procedures for inspecting, testing and evaluating the precision and accuracy of products and production equipment
• Designing and analysing inspection and testing processes, mechanisms, and equipment
• Conducting quality assurance tests and performing statistical analysis to assess the level of control and manage product quality risks
• Undertaking root cause analysis of incidents requiring corrective action
• Ensure that corrective measures and deviation meet acceptable reliability standards
• Other ad hoc duties assigned

Job Requirements

• API Q1 and Q2 certifications
• Internal audit certification

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Responsibilities

· Implement advanced monitoring systems to ensure product quality and optimize yield.

· Proactively identify areas for improvement and develop strategies to enhance overall product quality.

· Lead initiatives to integrate and improve abnormal quality issues within the manufacturing process.

· Work closely with cross-functional teams to implement effective solutions and preventive measures.

· Drive initiatives to improve internal quality control procedures and enhance overall process capability.

· Implement best practices to streamline processes and maximize operational efficiency.

· Take the lead in addressing and improving customer-reported quality issues.

· Compile comprehensive reports for stakeholders, detailing corrective actions and preventive measures.

Requirements

· Bachelor's degree in a relevant field; advanced degree preferred.

· Proven experience in quality management, with a focus on manufacturing processes.

· Certification in quality management (e.g., Six Sigma) is a plus.

· Available to travel and be based at company’s factory sites at least 12 months for the year.

To apply, please visit to www.gmprecruit.com and search for Job Code: 24641.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltd’s PDPA and e2i’s PDPA.

Key Responsibilities:

• Conduct planned and ad hoc reviews to provide risk-based oversight and assurance regarding business compliance with GRC requirements
• Collaborate with business control owners and IT to develop and implement built-in/ in-line system controls in SAP ERP Central Component (ECC) and processes
• Implement/ apply data analytics and technology tools and techniques to enable continuous monitoring and detection of anomalies, risk identification and process improvement
• Collaborate with business control owners and IT to design and develop dashboards and exception reports using SAP Analytics Cloud (SAC), Tableau and other tools for reporting of risks and compliance results
• Administer Control Self Assessment (CSA) by the business and validate the results
• Monitor changes in business processes, information systems, management and operations, and coordinate with operations to ensure mitigation of control risks
• Provide supervision and guidance to business on regulatory changes and compliance matters.
• Assist with GRC implementation, reporting and training within the business, and ad hoc projects and initiatives
• Be an effective business partner in striking an optimal balance between business needs/ performance and compliance
• Identify potential risk, compliance and control weaknesses and develop/ implement corrective action plans to resolve systematic issues, and provide guidance including case studies to strengthen proactive risk identification, mitigation and reporting by business operations and project teams
• Initiate and coordinate with internal and external assurance providers for evaluating the effectiveness of internal controls and ensure remediation of identified weaknesses by business control owners
• Secretariat support for quarterly risk management meetings with senior stakeholders and risk culture initiatives

Job Requirements:

• Diploma/ Degree in Engineering, Business, Finance or Accounting
• Minimum 3 years of experience in a role that involves organisational risk and control management
• Experience working with cross-functional stakeholders located locally and overseas by managing, coaching and supporting them on enterprise risk management and process control management.
• Experience in continuous monitoring of risks and control weaknesses
• Experience with dashboard, data analytics and technology tools and techniques for continuous monitoring and reporting of risks and control weaknesses
• Meticulous and able to manage stakeholders efficiently
• Able to manage change and conflicting priorities
• Able to work independently, multi-task and prioritise work accordingly

The Role

As Head of Age Assurance , you will be responsible for driving the strategic direction, operational success, and market leadership of our age assurance and verification product. This is a high-impact role requiring an entrepreneurial mindset, deep understanding of AI-driven technology, and a passion for creating safe and secure digital ecosystems.

Key Responsibilities

Strategic Leadership

• Define and execute a vision and strategy for the product, ensuring alignment with the company’s global goals and regional market needs.
• Identify and capitalize on growth opportunities across sectors such as gaming, social media, and e-commerce, emphasizing regulatory compliance, privacy and trust.
• Establish Singapore as a regional hub, managing operations, building a local team, and driving business development.

Product Innovation and Development

• Oversee the development of cutting-edge AI-driven solutions for age assurance and facial age estimation, ensuring they meet industry-leading standards of accuracy, fairness and privacy.
• Work closely with R&D, engineering, and product teams to refine features and stay ahead of market trends.
• Advocate for customer-driven innovation, bringing insights from users back into the product roadmap.

Market Development and Partnerships

• Build relationships with regulators, industry leaders, and technology partners to establish trust and promote adoption of the product.
• Develop partnerships with gaming platforms, social media companies, financial institutions, and e-commerce providers requiring robust age verification.
• Lead go-to-market strategies to expand adoption in APAC and beyond, ensuring the product is positioned as a market leader.

Operational Excellence

• Set up and manage local operations in Singapore and other remote employee locations, ensuring cross-functional collaboration and alignment with global teams.
• Monitor key performance metrics (e.g., market penetration, customer satisfaction, retention rates) and optimize operational efficiency.
• Manage the regional P&L, ensuring sustainable growth and profitability.

Regulatory and Ethical Compliance

• Ensure the product adheres to global and local data protection regulations, including PDPA, GDPR, and similar standards.
• Advocate for ethical AI usage, promoting transparency and accountability in facial recognition and age estimation technologies.
• Engage with policymakers and industry bodies to influence standards and best practices.

Team Leadership

• Recruit, mentor, and lead a high-performing team across functions including sales, marketing, product, and operations.
• Foster a culture of innovation, collaboration, and accountability to achieve ambitious goals.

QualificationsExperience

• 10+ years in senior leadership roles, preferably in the tech, SaaS, AI, or biometric technology industries.
• Proven success in scaling innovative products, with experience in customer acquisition, market expansion, and operational excellence.
• Strong familiarity with regulatory environments for data privacy and age verification.
• Experience in global markets, with a track record of building partnerships and navigating cultural nuances.

Skills

• Visionary leadership with strategic planning and execution capabilities.
• Deep technical understanding of AI/ML and facial recognition technologies.
• Exceptional stakeholder management skills, including the ability to engage with regulators, enterprise clients, and internal teams.
• Strong operational and financial acumen, with the ability to manage P&L and deliver sustainable growth

Education

• Bachelor’s degree in Business, Computer Science, or a related field.
• MBA or advanced degree preferred.

Job Description & Requirements

Perform inspection including the use of gages and equipments and document quality paperwork meeting the Engineering Print, Job Instruction Sheets and/or the QMS Instructions. To support all CORE, EH&S and Continuous Improvement activities.

Roles and Responsibilities

• Perform job inspection at first piece, in process and final inspection per the Job Instructions Sheet plans.
• Perform First Article Inspection (FAI) and Delta FAI per AS9102 requirements.
• Perform dimensional inspection using a variety of inspection gages & equipment.
• Initiate Quality Notification (QN) for non-conformance when products are not meeting Quality and Engineering requirement.
• Perform proper use and maintenance of gages and inspection equipment.
• Perform proper documentation including inspection stamping of quality paperwork.
• Maintain and improve 5S standards on workstations and responsible areas.
• Good communication and interpersonal skill and ability to communicate with all levels.
• Adhere to company EH&S policies and guidelines.
• Adhere to company Quality Policy.

Qualification and Education Requirements

• Minimum Education required (specific field or equivalent):
• NITEC qualification in Precision/Mechanical Engineering or higher.
• Minimum years of experience in role: At least 2 years of working experience in a quality control environment.

Preferred Skills (if any):

• Able to interpret basic technical (GD&T) drawings.
• Proficient in using hand gages; micrometer, dial indicator, height gage etc.
• Good command of written and spoken English.
• Basic operating knowledge of Co-Ordinate Measuring Machine (CMM) inspection; Carl Zeiss / Wenzel CMM.
• General proficiency of Microsoft Excel and Microsoft Word (SAP a plus).
• Non Destructive Testing (NDT) method in MPI Level 2 will be an added advantage.
• Able to perform weekly rotating shifts.

Working Location: Bedok South

Salary: S$3,500

Working Days: Monday - Thursday 830am-6pm, Friday 830am-530pm

Location: Chinatown/Clarke Quay

Contract Period: 6 months contract

Job Responsibilities:

• Respond to survey enquiries and escalations via personalized calls and email correspondence
• Assist respondents to complete surveys using approved methodology by explaining survey objectives
• Compile, record and input data collected from completed surveys into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Ensure that KPIs and service levels are met consistently via prompt follow ups
• Work closely with inbound/ outbound Project Experience Managers to develop quality service operational SOPs and processes
• Evaluate and improve current SOPs while setting up new deliverables and SOPs within the operational guidelines
• Drive customer experience centre initiatives including call audits
• Guide the team to achieve the expected behavioral and efficiency standards through coaching to level up on the customer experience
• Root cause analysis to identify triggers for customer dissatisfaction and identify areas of improvement within team
• Perform service recovery and provide pro-active solutions for escalation
  Identify and highlight gaps in service deliverables for continuous improvement
• Provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence
• Handle high level email replies
• Analytical thinking process
• Able to organise, identify and/or derive reports using Excel
• Any other adhoc duties

Job Requirements:

• Singaporean
• 2 years and above of call centre experience

How to Apply:

Thank you for your interest in the advertised position. We kindly request that all applications be submitted via our PERSOLKELLY GO App.

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://sg.go.persolkelly.com/job/apply/5789

EA License No: 01C4394

EA Personnel ID: R1655869

EA Personnel Name: Chua Le Teng, Sherry

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

Job Description:

We are seeking a dedicated and experienced Quality Controller to join our team. The ideal candidate will be responsible for ensuring that all products meet the required standards of quality and safety before reaching the customer.

Key Responsibilities:

• Inspect products and materials for quality assurance purposes.
• Ensure compliance with industry standards, regulations, and company policies.
• Conduct tests and assessments to evaluate product quality.
• Report and document any deviations or defects and suggest corrective actions.
• Collaborate with production teams to maintain consistent quality control procedures.
• Assist in implementing and improving quality control systems.

Requirements:

• Proven experience as a Quality Controller or similar role in [industry related to your company].
• Strong knowledge of quality control standards and methodologies.
• Ability to use measuring instruments and test equipment effectively.
• Excellent attention to detail and analytical skills.
• Good communication skills and the ability to work in a team environment.
• [Any additional qualifications, e.g., certifications, technical skills, etc.]

Preferred Qualifications:

• [Mention any specific preferred qualifications if applicable.]

How to Apply:Interested candidates are invited to submit their resume and cover letter via MyCareersFuture or email to [email address]. We look forward to hearing from you!

The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents’ well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.

Work Location: Senja Care Home

Client Care Management

• Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences.
• Work towards resolving issues and ensuring a positive outcome for all parties involved.
• Collaborate with internal partners within the care home to ensure a cohesive and collaborative approach to resident care and service delivery.
• Identify and share areas of improvement and provide recommendations.

Training and Activity Management

• Coordinate and deliver in-service talks to residents and staff.
• Encourage residents to participate in activities and events for their health well-beings.

Service Quality

• Monitor and evaluate the quality of care provided to residents by conducting regular assessments, audits and surveys.
• Identify areas for improvement and recommend strategies to enhance the quality of services.
• Implement initiatives to enhance resident satisfaction and improve the overall resident experience.
• Prepare reports for management and regulatory agencies as required.
• Ensure that the care home complies with all relevant regulations, policies, and procedures. Stay abreast with industry standards and best practices to maintain compliance.
• Escalate to HOD or Senior Management Team (SMT) for feedback that warrants immediate attention or has insinuation of escalation to public forum or media.
• Track all visits, feedback, recommendations and report at Vanguard Rehab and Clinical Meeting (VRCM) platform or any other platforms when necessary or required.

Administration

• Maintain accurate records of quality assurance activities, resident feedback, and compliance measures.

Requirements

• Diploma / GCE “A” level / GCE “O” level / GCE “N” level in a relevant discipline
• Possess at least 1 - 2 years working experience in Service Quality function or quality improvement programmes in healthcare or similar setup.
• Those with experience in Nursing Homes and/or long-Term Care Facility would be preferred.
• Ability to interact in at least 2 of the languages/dialects such as Malay, Mandarin or Tamil to communicate with the clients and families.
• Effective interpersonal, engagement and follow-up skills
• Detail-oriented
• Passion for quality and ageing issues
• Good written and verbal communication skills

Responsibilities:

• Responsible in supplier quality management and quality interface with suppliers/internal departments
• Work closely with Material Review Board team to meet supplier requirements
• Manage quality awareness environment to maintain zero defective quality and products
• Handle customer complaints, work with internal department to resolve quality issue
• Meet established guideline based on customer requirement and business agreement

Requirements:

• Degree in Quality Engineering or its equivalent
• At least 2 years related experience in supplier quality management
• Experienced in quality management system and quality tools will be an advantages
• Familiar with SAP knowledge

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R24121656

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Well Established Company
• Basic $ 2700 to $ 3500 + AWS + VB
• No Experience Welcome – Training will be provided
• Working Location: Tuas, Singapore (Company Transport Provided)
• Normal Working Hours (Monday - Friday)

Job Responsibilities:

• Inspect outgoing parts and incoming sub-contracted parts according to established procedure / specification of inspection and carry out incoming process inspection
• Authorise the rejection of parts if found unsatisfactory
• Authorise the release of conforming parts to be sent to the store for subsequent delivery to customers
• Perform factory routine test and check of switchboards completed in the workshop
• Testing and commissioning of switchboards on board vessels or on-site to the satisfaction of customers; and attend to warranty claims / quality complaints
• Maintain good housekeeping in the QA department
• Observe and adhere to safety rules during the performance of every task
• Initiate, recommend, or provide solutions to problem detected
• Control further processing and delivery of non-Conforming products until the deficiency has been corrected
• Follow the procedures of Quality Management System for effective implementation and control
• Carry out other responsibilities as and when assigned by the superiors

Requirements:

• Diploma in Electrical Engineering or equivalent
• Training will be provided for candidate without / with less experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492