Total 3 Senior Executive relationship manager job vacancies in NTU Novena Campus, Singapore

We are looking for a dynamic individual who ensures positive interactions with our customers. The mission would be to transform every interaction touchpoint into an excellent experience that leads to long-lasting client satisfaction, brand loyalty and advocacy.

Role and Responsibilities

• Build relationships with our clients. Support client enquiries by giving information in a friendly and efficient way. Taking responsibility in finding solutions for our clients, whilst keeping up to date with our services and policies.
• Generate new sales through cross/up selling & referrals
• Responsible for all administration and coordination of activities within departments as well as to ensure the smooth procedure required in the front-line operations in our service.

Qualification and Criteria

• Min. GCE 'A' Level with 1 to 2 years of customer service experience, preferably in B2B service.
• A strong desire to learn, grow and lead
• Excellent communication and interpersonal skills.
• Self-motivation and a positive attitude.
• Willingness to embrace challenges and think creatively.
• Passionate about delivering first-class service with the spirit of excellence.
• Have a Growth Mindset; We are growing fast. The team and processes will evolve over the next few months. The goal is to continuously learn and improve from our work and each other.

Coordinating requests from clients and operations groups is a key part of customer service. This requires following appropriate standard operating procedures, regulatory guidelines, contracts, and customer requirements. Customer service representatives must effectively manage these requests, including resolving customer issues, providing information, and addressing concerns related to billing. The goal is to build strong relationships with clients and foster a positive reputation for the Business Unit and organization.

Duties and Responsibilities:

• Supports BUMA and serves as the primary contact for indoor sales for Eurofins Mechem SG clients.
• Promotes new offerings to clients and obtains feedback regarding these offerings.
• Defines and clarifies client requirements and communicates information to the operational groups.
• Maintains technical understanding of Eurofins Mechem SG testing capabilities.
• Identifies problems involving client requirements and works with appropriate staff to resolve them.
• Answers questions concerning pricing, capabilities, and sample status.
• Plans, prioritizes, and manages workload and multiple tasks and responsibilities.
• Trained on the functionalities of CRM and eLIMS platforms for maintaining and ensuring timely updates on project files, and ComLims for quote preparation.
• Performs review of assigned accounts, client procedures, and products as necessary.
• Ensures accuracy of COA (Certificate of Analysis) and reviews, trends, or tables results for key clients.
• Supports, suggests, leads, and assists process improvement initiatives.
• Participates in sales visits and cold calls to potential clients.

Responsibilities:

· Develop and execute high-level fundraising strategies to achieve organizational financial objectives.

· Cultivate and maintain strong relationships with major donors, institutional partners, and stakeholders.

· Lead and oversee comprehensive fundraising campaigns, events, and initiatives.

· Manage a portfolio of top-tier donors, providing strategic engagement to enhance their commitment to the organization.

· Utilize advanced donor management systems to analyze and report on donor interactions, contributions, and overall engagement.

· Collaborate closely with executive leadership to align fundraising goals with organizational objectives.

· Provide strategic input on fundraising initiatives and contribute to the development of long-term donor relations plans.

· Mentor and guide a team of fundraising professionals, fostering a culture of excellence and achievement.

· Research and identify innovative funding sources, major gifts, and strategic partnerships.

· Prepare and present detailed reports on fundraising performance to the executive team and board of directors.

Qualifications:

· Bachelor's degree in a relevant field; Master's degree is highly desirable.

· Extensive experience in executive-level fundraising, donor management, and relationship management.

· Proven success in securing major gifts and managing high-profile donor relationships.

· Exceptional interpersonal and communication skills, with the ability to engage effectively with high-net-worth individuals and institutional partners.

· Strong strategic thinking and the ability to align fundraising efforts with broader organizational goals.

· Proficiency in utilizing advanced donor management systems and related technologies.

· Leadership experience at an executive level, demonstrating the ability to lead and inspire a high-performing team.

Application Process:

Interested candidates are invited to submit a resume and a compelling cover letter outlining their executive-level fundraising experience to [email protected].