Total 105 Senior Executive relationship manager job vacancies in singapore

Job Scope

• Provide course consultation to prospective customers
• Attend to walk-ins and telephone enquiries
• Process and administer new student’s enrolment
• Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
• Centre operations
• Handle and resolve feedback and complaints
• Liaise with customers & teachers pertaining to parents’ feedbacks / students' progress
• Handle admin duties such as: daily collections, preparation of materials for classes
• Data-entry and maintaining Student Management System & CRM
• Work with Marketing team on A&P plans

Requirements

• Candidate must possess at least a Diploma / Bachelor's Degree / Professional Degree (In the field of Business Studies / Marketing / Business Administration / Mass Communications)
• At least 1 - 2 year(s) of working experience in the related field is required for this position.
• Effective planning & able to multi-tasks.
• Good interpersonal skills
• Effectively bilingual (English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents’ feedbacks / students' progress.)
• Proficient in MS office applications
• Able to work on weekends & two weekday evenings that in line with centre's operating hours

Branch Locations (Travelling required between these locations)

• Thomson
• Punggol

We regret that only shortlisted applicants will be notified.

Key Responsibilities:

• Handle enquiries regarding full suite of products including personal and corporate accounts, loans, deposits, cards
• Troubleshoot issues and address customers' concerns promptly
• Provide product / service information when necessary

Requirements:

• Able to multi task and work in a fast-paced environment
• Possess relevant experience in call centre environment
• Must be able to commit to shift hours
• Good verbal and written communication skills

*Please note that only shortlisted candidates will be contacted.

Are you passionate about connecting with people, excelling in sales, and helping clients achieve their financial goals? Join Summit Planners Crusaders Pte Ltd, a leading one-stop integrated financial services provider, as a Client Relationship Executive (Investment) and embark on a rewarding career filled with opportunities for growth, recognition, and exciting perks!

Why Join Us?

At Summit Planners Crusaders, we believe in recognizing and rewarding excellence. Here’s what awaits you:

✅ Attractive bonuses and competitive compensation.
✅ Yearly incentive trips to luxurious destinations.
✅ Opportunities for professional growth in a dynamic and supportive environment.
✅ Well-deserved recognition for your achievements and contributions.

Your Role

As a Client Relationship Executive (Investment), you will:

• Build strong relationships with clients, understanding their needs and offering tailored investment solutions.
• Develop and implement sales strategies to achieve individual and team targets.
• Stay updated on the latest financial trends and investment products to deliver expert advice.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.

What You Bring

We’re looking for a motivated professional with:

• Strong sales skills and the ability to identify and convert opportunities into success.
• Exceptional interpersonal and communication skills to engage and inspire clients.
• A client-focused mindset and a passion for delivering outstanding financial solutions.
• Polytechnic Diploma & above.
• CMFAScertification (e.g., M1, M5, M6, or others) will be an advantage.

What We Offer

• A vibrant and supportive work culture that celebrates your achievements.
• Comprehensive training programs to enhance your skills and career prospects.
• Access to a wide range of innovative financial products to serve your clients better.
• Recognition through awards, incentives, and promotions based on your performance.

Take the Next Step in Your Career!

If you’re ready to excel in a dynamic, client-focused role and enjoy the rewards of your success, we want to hear from you!

Apply Now by sending your resume and cover letter via Whatsapp to +65 89286958 (No calls only message) or click the button below.

• Design CRM strategies to boost retention, sales.
• Plan and execute campaigns, track performance.
• Manage campaigns across email, SMS, other channels.
• Analyze data to improve loyalty, gain leads.
• Coordinate teams to meet business revenue goals.

Requirerments:

• Minimum Deg in Marketing with at least 3 years of relevant marketing experience.
• Prior working experience in retail industry and paid advertising campaign will be an advantage.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• Create CRM strategies to grow sales and loyalty.
• Plan and run CRM campaigns across channels.
• Analyze customer data to improve engagement.
• Manage loyalty programs to attract members.
• Work with teams to meet business goals.

Requirements:

• Minimum Degree in Marketing with at least 3 years of relevant working experience.
• In depth knowledge of CRM tools.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Order : 610130

Responsibilities

• To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs / objectives.
• To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
• Promoting and offering a diverse range of banking products to both existing and prospective clients. ( Products include Structured notes, FX trades (with leverage), bonds (corporate and sovereign) etc... )
• Providing expert financial analysis and delivering tailored wealth management solutions, including bancassurance, loans and investment products.
• Actively engaging in branch activities, contributing to the overall success of the bank

Requirements

• Diploma in any Discpline
• Results-oriented, dynamic and self driven
• Very keen in a sales-fronting role.
• Excellent communication and interpersonal skills are crucial for building strong client relationships.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Tan Gabriel

EA Personnel Reg. No.: R22104076

EA Licence No.: 07C5771

• Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
• Centre operations
• Handle walk-ins and telephone enquiries
• Provide course consultation to prospective customers
• Handle and resolve feedback and complaints
• Liaise with customers & teachers pertaining to parents’ feedbacks / students' progress
• Handle admin duties such as: daily collections, preparation of materials for classes
• Data-entry and maintaining Student Management System & CRM
• Process and administer new student’s enrolment

Requirements

• At least 1 - 2 year(s) of working experience in the related field is required for this position.
• Effective planning & able to multi-tasks.
• Good interpersonal skills
• Effectively bilingual (English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents’ feedbacks / students' progress.)
• Proficient in MS office applications
• Able to work on weekends that are in line with centre's operating hours

Centre's operating hours

Wednesday to Sunday (10 - 7pm)

We look forward to talking to you. APPLY today!

Job Requirements:

• Full certificate in GCE ‘A’ Level, International Baccalaureate Diploma qualification, diploma awarded by a polytechnic in Singapore or equivalent. Degree holders are preferred.
• Good knowledge of banking, wealth management & insurance products is an added advantage.
• Excellent customer focused mindset.
• Personable, sincere, strong integrity & determination.
• At least 21 years old (regulatory requirement).
• All Prudential Financial Representatives are required to attain CMFAS certifications RES5 + CM-LIP and HI.

About Us

We are a Training Provider that goes beyond the books and traditional theories to discover your strengths, blind spots and needs, coach you on managing the sensitivity in every relationship, and recommend what works best – helping you achieve a high self-mastery level of self-awareness and personality integration. We also access your motivations, priorities and goals to ensure that you are in the right frame of mind to achieve your goals ethically.

An overview of our company:

• We work and play hard
• We are passionate about making an impact in other people's lives
• We have been through challenges in life and have overcome them
• We own up to our mistakes and strive to never repeat them
• We thrash things out instead of sweeping them under the carpet

HR & Admin Executive Position

We are looking for an HR & Admin Executive to support our HR and Admin functions. The candidate will be responsible for HR administration as well as assisting the Director with day-to-day activities. In this role, the candidate should combine a strong attention to detail with an ability to multi-task and work under pressure. The candidate should also be a reliable problem-solver with strong project management skills.

Other desirable traits:

• Curious and interested in people
• Thinking about improving your life during your free time
• Love trying new things
• Accountable and able to work well independently
• Always trying to improve themselves
• A team player

Job Descriptions

Human Resources

• Assist with recruitment activities, such as posting job ads, scheduling interviews, and conducting reference checks
• Manage employee records and assist with new hire onboarding
• Update employee information in the HR system
• Coordinate and organise employee training sessions and maintain training records
• Assist with development and implementation of HR policies and procedures
• Generate HR review reports and facilitate HR reviews
• Plan for employees' career progression in consultation with Management
• Monitor and manage employee time off requests, sick leave, vacation, and personal day offs
• Assist with the preparation of HR-related reports and presentations
• Respond to employee inquiries regarding HR policies, benefits, and other HR-related matters
• Maintain compliance with local labour laws and regulations

Administration

• Work with Admin teammates on various training- and admin-related duties
• Provide on-site support during training
• Assist Admin & Office Manager in upkeep of office & training areas
• Maintain documents and files from day-to-day operations
• Ensure records are archived securely
• Work with various teams to ensure seamless front-back and back-end operations
• Assist with enquiries from general public
• Work on tasks that relate to external partners and parties
• Assist with other administrative tasks, as needed

Requirements

• Proven experience as an HR Executive, Admin Executive or similar role
• Experience in project management
• Knowledge of office procedures and billing
• Proficient in MS Office and Google Drive (experience in CRM will be an advantage)
• Excellent organisational and multitasking ability
• Outstanding communication skills
• Strong attention to detail

Job overview:

The CRM Executive will be responsible for executing and optimizing the CRM strategy for our brand, ensuring that customer interactions are consistent, and drive brand loyalty. This role will involve working closely with the front-line teams to implement CRM campaigns, monitor customer behaviours, and leverage data-driven insights to deliver personalized experiences to our customers.

Job Responsibilities:

CRM Strategy Development & Execution:

• Propose and to manage loyalty programs that reward customers for repeat purchases, referrals, or engagement with the brand.
• Assist in design and implement strategies to enhance customer retention, loyalty, and lifetime value (CLV). This includes segmenting customers based on behavior, preferences, and purchasing history.
• Monitors competitor activity and brainstorms potential improvements or changes in marketing strategy, products, or services.

Customer Data Management & Segmentation:

• Analyze customer data and behavior to develop insights and identify target segments for personalized marketing.
• Work with the CRM data analytics team and prepare regular reports on CRM campaign performance, customer acquisition, retention rates, and overall marketing ROI.

Brand Communication:

• Ensure all CRM messaging and communications are aligned with the brand’s voice and values.
• Ensure marketing materials and collaterals are published and distributed in line with the brand direction.
• Support the team in participating in any Public Relations events related to promoting the company’s brand.
• Identify and manage external partners to maximize brand exposure e.g. events, livestreaming, managing KOLs.

Customer Feedback & Insights:

• Gather and analyze customer feedback to continuously improve the CRM strategy and customer experience.
• Use customer feedback to inform brand positioning, product development, and future marketing initiatives.
• Manage overall marketing projects timeline and budget.

Requirements:

• Relevant certificate in marketing from recognized institutions.
• Minimum 2 years of experience in branding and marketing. Proven track records in executing successful CRM campaigns and customer retention program.
• Excellent writing abilities and interpersonal communication skills.
• Strong analytical skills with the ability to interpret customer data and derive actionable insights.
• Customer-centric mindset with a focus on delivering value to the customer.
• Able to work independently under tight deadlines

About this role:

Wells Fargo is seeking a Senior Business Relationship Support Specialist to join our growing team in Singapore.

In this role, you will:

• Primary servicing responsibility for India market customers but will cover other geographies subject to business requirement
• Support complex or large portfolio of customers and share leadership role with relationship managers and customer support manager in managing a portfolio of accounts
• Assist with components of audit or compliance reviews and exams
• Maintain policy manuals and Business Continuity Plan documentation
• Act as the customers’ main point of contact for operational questions and handle complex customer issues including escalation and resolution
• Provide the same standard of customer care to our internal team members, who may in turn be servicing Wells Fargo’s financial institution customers in various countries across the globe
• Solve issues with various operations centers, internal bank departments and outside vendors
• Identify prospective opportunities to market and oversee non credit products to new or existing customers
• Prepare presentations, materials and serve as a subject matter expert for the department
• Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers
• Conducts customer courtesy calls, by phone, promote relationship building and a positive customer experience during customer interactions and identify cross-sell opportunities
• Provide new hire and ongoing systems, processes, policies and procedures training
• Train and mentor less experienced Relationship Associates
• Work with Relationship Managers to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures
• Make decisions on complex customer issues and problems
• Partner with customer service manager to resolve issues and provide status updates on implementations
• Collaborate with executives, management, relationship managers and other internal partners or business lines
• Mentor to less experience individuals and may assist with their development

Required Qualifications:

• 4+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Work collaboratively in a small team with a receptive attitude that allows him/ her to take on additional tasks that ensure the smooth running of a small office
• Excellent English verbal and written communication skills
• Strong time management and prioritization, skills and ability to manage multiple assignments concurrently
• Exhibit strong attention to detail and organization
• Proficient with MS Office applications (Word, Excel & PowerPoint)
• Fluent in Hindi, Tamil and other main dialects in India, due to interaction with India market and financial institutions clients are essential.
• Excellent English verbal and written communication skills
• Fluent in Hindi, Tamil and other main dialects in India, due to interaction with India market and financial institutions clients are essential.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

About Us

We are a Training Provider that goes beyond the books and traditional theories to discover your strengths, blind spots and needs, coach you on managing the sensitivity in every relationship, and recommend what works best – helping you achieve a high self-mastery level of self-awareness and personality integration. We also access your motivations, priorities and goals to ensure that you are in the right frame of mind to achieve your goals ethically.

An overview of our company:

• We work and play hard
• We are passionate about making an impact in other people's lives
• We have been through challenges in life and have overcome them
• We own up to our mistakes and strive to never repeat them
• We thrash things out instead of sweeping them under the carpet

HR & Admin Executive Position

We are looking for an HR & Admin Executive to support our HR and Admin functions. The candidate will be responsible for HR administration as well as assisting the Director with day-to-day activities. In this role, the candidate should combine a strong attention to detail with an ability to multi-task and work under pressure. The candidate should also be a reliable problem-solver with strong project management skills.

Other desirable traits:

• Curious and interested in people
• Thinking about improving your life during your free time
• Love trying new things
• Accountable and able to work well independently
• Always trying to improve themselves
• A team player

Job Descriptions

Human Resources

• Assist with recruitment activities, such as posting job ads, scheduling interviews, and conducting reference checks
• Manage employee records and assist with new hire onboarding
• Update employee information in the HR system
• Coordinate and organise employee training sessions and maintain training records
• Assist with development and implementation of HR policies and procedures
• Generate HR review reports and facilitate HR reviews
• Plan for employees' career progression in consultation with Management
• Monitor and manage employee time off requests, sick leave, vacation, and personal day offs
• Assist with the preparation of HR-related reports and presentations
• Respond to employee inquiries regarding HR policies, benefits, and other HR-related matters
• Maintain compliance with local labour laws and regulations

Administration

• Work with Admin teammates on various training- and admin-related duties
• Provide on-site support during training
• Assist Admin & Office Manager in upkeep of office & training areas
• Maintain documents and files from day-to-day operations
• Ensure records are archived securely
• Work with various teams to ensure seamless front-back and back-end operations
• Assist with enquiries from general public
• Work on tasks that relate to external partners and parties
• Assist with other administrative tasks, as needed

Requirements

• Proven experience as an HR Executive, Admin Executive or similar role
• Experience in project management
• Knowledge of office procedures and billing
• Proficient in MS Office and Google Drive (experience in CRM will be an advantage)
• Excellent organisational and multitasking ability
• Outstanding communication skills
• Strong attention to detail

Are you passionate about connecting with people, excelling in sales, and helping clients achieve their financial goals? Join Summit Planners Crusaders Pte Ltd, a leading one-stop integrated financial services provider, as a Client Relationship Executive (Investment) and embark on a rewarding career filled with opportunities for growth, recognition, and exciting perks!

Why Join Us?

At Summit Planners Crusaders, we believe in recognizing and rewarding excellence. Here’s what awaits you:

✅ Attractive bonuses and competitive compensation.
✅ Yearly incentive trips to luxurious destinations.
✅ Opportunities for professional growth in a dynamic and supportive environment.
✅ Well-deserved recognition for your achievements and contributions.

Your Role

As a Client Relationship Executive (Investment), you will:

• Build strong relationships with clients, understanding their needs and offering tailored investment solutions.
• Develop and implement sales strategies to achieve individual and team targets.
• Stay updated on the latest financial trends and investment products to deliver expert advice.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.

What You Bring

We’re looking for a motivated professional with:

• Strong sales skills and the ability to identify and convert opportunities into success.
• Exceptional interpersonal and communication skills to engage and inspire clients.
• A client-focused mindset and a passion for delivering outstanding financial solutions.
• Polytechnic Diploma & above.
• CMFAScertification (e.g., M1, M5, M6, or others) will be an advantage.

What We Offer

• A vibrant and supportive work culture that celebrates your achievements.
• Comprehensive training programs to enhance your skills and career prospects.
• Access to a wide range of innovative financial products to serve your clients better.
• Recognition through awards, incentives, and promotions based on your performance.

Take the Next Step in Your Career!

If you’re ready to excel in a dynamic, client-focused role and enjoy the rewards of your success, we want to hear from you!

Apply Now by sending your resume and cover letter via Whatsapp to +65 89286958 (No calls only message) or click the button below.

Key Responsibilities

• Adopt a customer-first mindset, chart out the different areas of the customer journey, and develop campaign flows to nudge users from one touchpoint to the next
• Conceptualise content ideas and work closely with creative and Martech teams to actualise them into automated customer journeys and campaigns on Salesforce Marketing Cloud
• Take ownership to plan, setup, and launch daily campaigns across all CRM touchpoints (E.g. Email, Mobile App Push Notifications, SMS channels)
• Understand commercial business objectives and work with data teams to conduct actionable analyses to uncover opportunities and gaps in the user lifecycle, and identify new areas to grow the Lifecycle campaign portfolio
• Track, measure, and report on the performance of these customer communications, design and conduct A/B tests for iterative optimisation and improvement (E.g. campaign triggers, subject lines, sales copy, send timing and frequency)
• Work closely with technical stakeholders to develop mastery of our CRM platforms in order to constantly experiment and push the boundaries of our customer communications

Requirements

• Strong willingness to learn and grow independently
• Strong interest in being at the forefront of e-commerce, marketing, and technology
• Excellent communication skills
• Diligent in execution and able to think critically
• Able to handle data and relate them to qualitative aspects of work
• Proficiency in HTML, Excel, SQL is a plus
• Prior experience in ecommerce is a plus
• Prior experience in Marketing Cloud platforms (i.e. salesforce, oracle) is a plus

Others

• Work location: FairPrice Hub (next to Joo Koon MRT station)

You key role is to introduce, consult and sell wealth and financial products and services to our clients, driving sales revenue, client acquisition and maintaining relationships with key accounts.

Why Join Us:

• Attractive Renumeration + Incentives Package
• Flexible Working Arrangements
• No working experience required
• Comprehensive on-job training is provided
• Central office location (2mins from MRT station)

Responsibilities:

• Provide wealth and financial planning, and consultation services
• Develop and execute strategic sales plans to achieve sales targets and expand customer base.
• Servicing clients through periodic investment portfolio reviews, industry and solutions updates, etc
• Build and maintain strong relationships with existing clients and key accounts.
• Conduct market research and analysis to identify new business opportunities and stay up-to-date on industry trends.
• Prepare and deliver sales presentations and proposals to prospective clients.
• Successfully negotiate contracts and agreements with clients.

What you need to have:

• Diploma awarded by a Polytechnic in Singapore, or equivalent qualifications
• Singaporean or PR
• Business acumen & strong negotiation skills
• People management skills with excellent initiatives
• Team player, proactive and collaborative
• Self-motivated personality and positive attitude
• Strong communication and interpersonal skills
• Mature and willingness to learn
• No working experience required as comprehensive training will be provided.

We welcome all experienced professionals, including those who are seeking a career switch with no experience at all, as we provide you with the necessary and comprehensive training to make your career with us a success.

• Attached to Premier Wealth Segment Support
• Support the premier RMs in branches operationally
• Premier Credit Administration
• Segment support in administrative aspects
• Cross referrals to RMs for portfolio reviews
• Other adhoc duties as assigned.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Responsibilities:

• Adhering compliance of the client's and Compass Group Singapore policies and procedure
• Provide a “best in class” service to all clients
• Conduct a professional and friendly customer service to ensure to answer customer and occupant queries around general Client information such as internal departments, locations/way finding and contact and timings of spaces within the building
• To assist with functions / events, to ensure visitors expectations are met and exceeded prior to, during and assist to gather post event feedback
• Executes conference room and event space set ups
• Ensure meeting space are set up before every meeting
• Ensure equipment, amenities and conference room facilities with defects are raised as work orders to relevant departments
• Ensure that the reception area is clean, clear from health & safety hazards and the desk and team look professional and in accordance grooming standards
• Answer the telephone in a professional defined manner
• Escorts clients and visitors to the meeting rooms
• Takes Beverage requests for meetings and sessions
• Coordinate beverage requests with Tea Ladies
• Coordinate with external vendors to be able to propose interesting campaigns/events and/or roadshows that will be of benefit to Client staff and their visitors
• Know key transport routes to major locations including the other Client sites, the airport and key areas around Singapore.
• Assisting with taxi bookings or providing shuttle bus info
• Ensure these customers arrival and welcome is professional and their first entry point is engaging
• Assist with Visitor collection and updating of relevant databases.
• Manage all meeting room bookings in EMS and Outlook calendar
• Assist in ad hoc/urgent meeting room bookings via Outlook CMS (Client Meeting Services).
• Handle requests for room set-up on meetings, trainings, road shows, and functions
• Update and verify accuracy of Outlook calendar for Events, Meetings and Workshops
• Maintain meeting rooms/conference facilities clean, tidy and setup as per requirements
• Ensure for any events, the event service delivers a total end to end service experience and proactive approach taken to conference/event service change requests or support
• Be the main contact support for all visitors to the site, executing defines emergency and
  evacuation protocols
• Administrate Front of House monthly reports and provide analysis of results. From the trends,
  create experiences and/or process improvements on a continuous basis
• Complete any in-person learning or eLearning assigned by client, CBRE and Compass in a
  timely manner
• Assist Hospitality Operations Manage with Back of House coordination, communication, and
  operations
• Report any faulty equipment manage by Compass with it’s respective vendors
• Manage and submit Compass vendor’s Permit to Work on site
• Any other duties as assigned by the Hospitality Operations Manager

Health and Safety Responsibilities:

• Adhere to Compass Singapore HSE and client’s systems and procedures
• Follow all Emergency Response plans on site
• Follow procedures for identifying, assessing and controlling hazards and risks
• Adhere to and always maintain food handling standards and food safety plan
• Participate and complete any client, CBRE and Compass HSE trainings assigned

Job Requirements:

• Candidate must possess at least O Level / Diploma / Advanced / Higher / Graduate Diploma
• Minimum 1 - 3 years’ experience in reception in a hospitality and/or corporate environment required
• Experience handling executive club lounge would be advantage
• Must present a professional and friendly image
• Demonstrates proactive & professional approach to customer service
• Ability to confidently interact with all levels of the organisation from CEO to cleaning contractors
• Able to work independently

• Attached to Premier Wealth Segment Support
• Support the premier RMs in branches operationally
• Premier Credit Administration
• Segment support in administrative aspects
• Cross referrals to RMs for portfolio reviews
• Other adhoc duties as assigned.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

About Us

We are a Training Provider that goes beyond the books and traditional theories to discover your strengths, blind spots and needs, coach you on managing the sensitivity in every relationship, and recommend what works best – helping you achieve a high self-mastery level of self-awareness and personality integration. We also access your motivations, priorities and goals to ensure that you are in the right frame of mind to achieve your goals ethically.

An overview of our company:

• We work and play hard
• We are passionate about making an impact in other people's lives
• We have been through challenges in life and have overcome them
• We own up to our mistakes and strive to never repeat them
• We thrash things out instead of sweeping them under the carpet

HR & Admin Executive Position

We are looking for an HR & Admin Executive to support our HR and Admin functions. The candidate will be responsible for HR administration as well as assisting the Director with day-to-day activities. In this role, the candidate should combine a strong attention to detail with an ability to multi-task and work under pressure. The candidate should also be a reliable problem-solver with strong project management skills.

Other desirable traits:

• Curious and interested in people
• Thinking about improving your life during your free time
• Love trying new things
• Accountable and able to work well independently
• Always trying to improve themselves
• A team player

Job Descriptions

Human Resources

• Assist with recruitment activities, such as posting job ads, scheduling interviews, and conducting reference checks
• Manage employee records and assist with new hire onboarding
• Update employee information in the HR system
• Coordinate and organise employee training sessions and maintain training records
• Assist with development and implementation of HR policies and procedures
• Generate HR review reports and facilitate HR reviews
• Plan for employees' career progression in consultation with Management
• Monitor and manage employee time off requests, sick leave, vacation, and personal day offs
• Assist with the preparation of HR-related reports and presentations
• Respond to employee inquiries regarding HR policies, benefits, and other HR-related matters
• Maintain compliance with local labour laws and regulations

Administration

• Work with Admin teammates on various training- and admin-related duties
• Provide on-site support during training
• Assist Admin & Office Manager in upkeep of office & training areas
• Maintain documents and files from day-to-day operations
• Ensure records are archived securely
• Work with various teams to ensure seamless front-back and back-end operations
• Assist with enquiries from general public
• Work on tasks that relate to external partners and parties
• Assist with other administrative tasks, as needed

Requirements

• Proven experience as an HR Executive, Admin Executive or similar role
• Experience in project management
• Knowledge of office procedures and billing
• Proficient in MS Office and Google Drive (experience in CRM will be an advantage)
• Excellent organisational and multitasking ability
• Outstanding communication skills
• Strong attention to detail

Job Title: Customer Relationship Executive - BYD / Denza

Key Responsibilities:

1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
2. Provide accurate information about the Automotive products, services, and policies.
3. Assist customers with product inquiries, technical support, and warranty claims.
4. Troubleshoot and resolve customer issues and complaints in a timely manner.
5. Coordinate with internal departments, including sales, marketing, and technical support, to address customer needs effectively.
6. Process orders, returns, and exchanges according to company policies and procedures.
7. Maintain accurate records of customer interactions and transactions using CRM software.
8. Monitor customer satisfaction levels and identify areas for improvement in service delivery.
9. Stay up-to-date on product features, industry trends, and competitive offerings.
10. Provide feedback to management regarding customer concerns, trends, and opportunities for improvement.
11. Conduct and manage customer satisfaction survey including but not limited to post showroom visit/ test drive/delivery customer satisfaction follow up
12. Collect, analyze and share useful statistics, market trend and local best practice from retail marketing operations
13. Handle unexpected events, such as customer complaints, poor departmental cooperation, etc., to ensure effective implementation of the associated processes.
14. Assist sales manager to set the monthly DCC outbound call volume , customer arrival volume, test drive volume to complete the lead generation rate, follow up rate, arrival rate , test drive rate of various indicators statistics and analysis

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office and CRM software.
• Knowledge of automotive industry and electric vehicles is a plus.
• Fluency in multiple languages is an advantage.
• Prefer candidate who able to start immediately.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment with a diverse team of professionals.

Job Responsibilities:

• Attend to feedback emails, ensuring thoughtful engagement and resolution-focused correspondence;
• Utilise system to check past feedback cases or create new feedback cases for the necessary staff to follow up;
• For cases not under TC purview, assist feedback provider to lodge feedback with authorities where necessary;
• Provide support to Estate team for feedback handling;
• Miscellaneous administrative duties on adhoc basis;
• Any other duties as instructed by your supervisor / HOD.

JOB REQUIREMENTS

• Able to handle high volumes of emails;
• Possess excellent and effective written communication;
• Be meticulous;
• IT savvy;
• To be stationed at Hougang Branch Office.

Working Hours either:

1. Morning Shift: Mondays - Fridays: 8am - 1pm, 5 days workweek OR
2. Afternoon Shift: Mondays - Fridays: 12pm - 5pm, 5 days workweek

Only shortlisted candidates will be notified.

We are looking for a motivated and dedicated person. We also welcome homemakers/housewives and people with an entrepreneurial spirit to apply. We offer flexible working hours as well as working from home.

Job responsibilities include:

Communicate with customers via phone, email, or in-person to address inquiries and provide support.

Build and maintain strong relationships with clients to enhance customer satisfaction.

Following up with current clients to ensure their satisfaction with our services

Maintain accurate customer records in the database.

You will need to work independently, so self-discipline and independence are essential.

You are able to work from home on some days of the week.

Who we are:

minden.ai is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners Breadtalk Group, DBS Bank, PAssion Card, Mandai Wildlife Group, Singtel, Great Eastern, FoodPanda and GoJek.

We are on a mission to redefine how brands engage with their customers through the power of machine learning and artificial intelligence. We are building a next generation insights-driven platform to serve millions of customers and merchant partners across Southeast Asia.

The way we work:

At minden.ai, our culture is the foundation of everything we do. We believe in the power of teamwork and collaboration. We are continuous learners and commit to stay ahead of the curve to drive positive change in our industry. We do not settle for mediocrity without our best effort. We do our best to create the greatest value for our customers' long term success.

We are seeking a Senior CRM Executive who demonstrates a deep understanding of the company's product, be able to identify consumer touch-points and propose actionable items to meet customers' needs. The ideal candidate should possess strong research and communication skills, be highly organised, detail-oriented, and capable of managing multiple projects simultaneously.

As a Senior CRM Executive, you will:

• Collaborate with cross-functional teams (Product & Engineering, Marketing, Partnership) for effective GTM strategies
• Participate in CRM planning and executing CRM & campaign programs
• Drive platform retention, loyalty, engagement and usage metrics (e.g. CTOR)
• Manage user segmentation, communication delivery (emails, push notifications, etc) and performance evaluation
• Conduct comprehensive experiment throughout the customer lifecycle to identify successful strategies for funnel conversion and customer engagement
• Coordinate analysis of industry trends to meet business objectives
• Create hypotheses, run A/B tests or other experimentations and apply basic statistics to improve campaign performance
• Spike the CRM applications to better plan and implement the campaign

You will be a great match if you have:

• Minimum 3 years of experience in CRM or BA roles
• Proficient in delivering campaigns and managing automation with rigorous A/B testing (or other different experimentations before)
• Sensitive to numbers, logical thinking and analytical skills
• Proven track record of using data and analytics tools to increase performance and enhance customer experience
• Excellent project management and communication skills
• Experience in SQL or HTML is an advantage
• Familiarity with CRM software (e.g. Braze) is a plus
• Familiarity with Design software (e.g. Figma) is a plus
• Demonstrates a strong sense of ownership, responsibility and commitment
• Self-directed learner with a motivated attitude
• Quick to adapt to ever-changing and volatile market conditions
• Interest in and familiarity with financial news preferred
• Strong ownership of grey areas

Job Responsibilities:

 1. Internal / External Communications:

• Develop and implement internal communication strategies to keep employees informed and engaged.
• Create and distribute internal newsletters, emails, and other communication materials to ensure employees are updated on company news, policies, and events.
• Organize and manage internal events such as town halls, employee engagement activities, and leadership meetings.
• Maintain the intranet and other internal communication channels to ensure relevant and up-to-date information is accessible to employees.
• Develop and execute external communication plans to enhance the company’s public image and reputation.
• Manage media relations by drafting press releases, responding to media inquiries, and building relationships with journalists and media outlets.
• Coordinate the company’s presence at industry events, conferences, and public engagements, ensuring the company’s brand is positively represented.
• Assist in managing the company’s social media presence, including creating and scheduling posts, monitoring engagement, and responding to comments and inquiries.

2. Branding and Corporate Identity:

• Support the development and implementation of branding strategies to ensure a consistent and strong corporate identity across all communication channels.
• Ensure all communication materials adhere to the company’s brand guidelines and convey the desired corporate image.

3. Content Creation and Management:

• Create, edit, and proofread communication materials such as press releases, speeches, articles, and reports to ensure clarity, accuracy, and alignment with the company’s messaging.
• Monitor and analyze media coverage to measure the effectiveness of communication strategies and identify areas for improvement.

4. Stakeholder Communication:

• Manage communication with various stakeholders including investors, customers, partners, and government agencies to maintain positive relationships.
• Prepare communication materials for annual reports, investor presentations, and other stakeholder engagements.

5. PA for CEO

· Schedule and manage CEO appointments, meeting, travel booking (flights, accommodations and itineraries.

· Prepare meeting agendas, take minutes during meetings and follow up on action points.

· Assist in organizing company events, workshops and team meeting.

Qualification

• Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, or a related field.
• 2-4 years of experience in corporate communications, public relations, or a similar role.
• Excellent written and verbal communication skills with the ability to create compelling content.
• Strong interpersonal skills and the ability to build relationships with internal and external stakeholders.
• Proficiency in using communication tools and platforms such as social media management tools, content management systems (CMS), and email marketing software.
• Experience in media relations and knowledge of the local media landscape is a plus.
• Creative thinking and problem-solving skills with the ability to work independently and as part of a team.

COMPANY DESCRIPTION

Red Shield Industries (RSI) is the social enterprise arm of The Salvation Army. By re-using, recycling and restoring donations in kind from the public and corporations, it generates income through its Family Stores to support our mission to provide holistic care to the community.

RSI also strives to assist humanitarian needs in times of crisis and emergency, leveraging on its logistics network to deliever aid to crisis areas in the region quickly and efficiently.

Working closely with local and international organisations, RSI engages them in meaningful programmes for their coprate social responsibility initiatives.

https://www.salvationarmy.org/singapore/red_shield_industries

RESPONSIBILITIES

Position Overview:

The Business Development and Relationship Executive will be responsible for identifying and establishing new donation booths and donation points in collaboration with corporate partners, shopping centers, Reits, Management Agencies and other relevant bodies and locations. This role involves nurturing and maintaining positive relationships with senior level executives to ensure ongoing support and success in our donation initiatives. The position also includes a donation collection target.

Key Responsibilities:

Identify and Secure Donation Sites:

• Research and identify potential locations for new donation booths and points.
• Create proposals and present the advantages of hosting donation sites to corporate partners, shopping centers, and other potential venues.

Relationship Management:

• Build and maintain strong relationships with corporate partners, shopping centers, and other stakeholders.
• Regularly communicate with partners to ensure satisfaction and address any concerns or needs.

Partnership Development:

• Negotiate and formalize agreements with new donation site partners.
• Collaborate with corporate partners to plan and execute donation drives and events.

Site Management:

• Coordinate the setup, maintenance, and regular monitoring of donation booths and points.
• Work closely with the logistics team to ensure ongoing support and management of the site.
• Ensure donation sites are well-maintained and meet organizational standards.

Marketing and Promotion:

• Work with the marketing department to promote new and existing donation sites.
• Develop and distribute promotional materials to increase awareness and engagement.
• All donation locations are to be maintained to a high level of marketing and promotion materials.

Reporting and Analysis:

• Track and report on the performance of donation sites.
• Analyze data to identify trends and areas for improvement.
• Prepare a business plan for reaching out to new donation sites in all areas of Singapore.
• Prepare monthly sales report (collections).

Compliance and Standards:

• Ensure all donation sites comply with organizational policies and local regulations.
• Maintain high standards of cleanliness and safety at all donation points.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience in business development, sales, or partnership management.
• Strong interpersonal and communication skills.
• Ability to negotiate and influence decision-makers.
• Excellent organizational and project management skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Willingness to travel as required.

Preferred Qualifications:

• Demonstrated ability to work independently and as part of a team.
• Demonstrated past sales experience
• Demonstrated sales performance and relationship building.

Work Location

The Salvation Army Singapore Red Shield Industries

356 Tanglin Road Singapore 247674