The jobholder processes applications, manages appeals, responds to emails, answer phone inquiries and performs other administrative duties related to the Educational Assistance Schemes (EAS) which includes Tertiary Tuition Fee Subsidy (TTFS), Study Loans, Scholarships and Bursaries
Key Responsibility Areas
The jobholder is responsible for the following areas:
1) The jobholder will work together with the team to process applications for MENDAKI’s Educational Assistance Schemes (EAS) within the stipulated timeline.
2) Verifies applications, assess if applicants meet the eligibility criteria of EAS and recommend for approval.
3) Manage appeals for students with special circumstances or who do not meet the eligibility criteria.
4) Process payments to IHLs (TTFS) and disbursements for Study Loans, Scholarships and Bursaries.
5) Contact applicants via email and phone calls regarding pending documents.
6) Attend to queries through emails, incoming calls, public walk-ins and e-loan signings where required.
7) Work closely with other departments such as Engagement Group (EG), to facilitate client cross referrals.
8) Dissemination of marketing collaterals to EAS recipients via email.
9) Deployment and support for company and/or department-wide events, as required.
10) Any other areas of work assigned by the Reporting Officer or HOD.
Requirements
· Minimum diploma qualifications. Other qualifications with working experience can be considered
· Familiar with and able to use IT systems accurately and confidently.
· Has good knowledge of Microsoft applications, like EXCEL, WORD, Powerpoint.
· Strong reading and comprehension abilities in particular to read and understand Standard Operating Procedures (SOPs) and technical manuals, and apply the guidelines, workflow and other instructions to the tasks on hand.
· Has good interpersonal and communication skills to communicate with clients through phone calls, emails and face-to-face.
· Able to work both independently to execute individual tasks, and be a team player collaborating with team members, to deliver the works given and provide prompt service to customers (internal and external).
