Total 40,724 Full-time service centre manager job vacancies in Singapore

Responsibilities

• Assist dentist in dental treatment and patient care
• Routine cleaning and sterilization of dental equipment and clinic area
• Support the reception in admin and reception duties
• Other miscellaneous duties

Requirements

• Prior experience is an advantage
• Customer Service oriented
• Pleasant personality with teamwork approach
• Able to work on Saturday
• Advantageous who can start immediately
• Located conveniently in Orchard

Please send email to [email protected] or [email protected]

1. Provide basic quality care to patients.
2. Perform assistance to doctors or radiographers in the imaging process.
3. Understand the role of Diagnostic Imaging Department within Precious Medical Centre and importance of working together with staff from all departments within Precious Group.
4. Participate in team discussions for the purpose of process improvement, professional and personal development and to be a good team player while maintaining a safe and healthy environment among colleagues.
5. Understand and perform administrative duties as required.
6. Continuous self-development through continuing education and training in order to keep up to date with current trends in Radiography
7. To have current BCLS and AED certification.
8. Any other ad-hoc duties as assigned by the Management.
9. Min Diploma in Radiography.

Are you a mathematics teacher seeking a fresh environment? Join our pioneering team at Sirius Mathematics, a new startup committed to providing exceptional mathematics tuition.

Sirius Mathematics is part of the Brighter World Education Group, a renowned education conglomerate that includes Tien Hsia Language School, Morris Allen English, Orange Tree Preschool, and Orange Academy.

Job Highlights:

• Pioneering role in a dynamic teaching team
• Flexible schedule: 2-4 working days a week (one day must be either Saturday or Sunday)
• Competitive salary based on the number of days worked

Job Description:

• Lead and conduct weekly group classes, maintaining high standards of teaching
• Collaborate with the curriculum head to develop and refine teaching materials
• Mark assignments promptly and provide constructive feedback to enhance student learning

Requirements:

• Minimum: Bachelor’s degree from a reputable university (NIE-trained or ex-MOE teachers are also encouraged to apply)
• At least 2 years of teaching experience, particularly in primary/secondary school mathematics
• Strong knowledge of the PSLE and GCE O Level mathematics syllabus
• Proficiency in creating and delivering effective teaching materials
• Passion for education and a commitment to student success

Working Hours:

• Monday & Tuesday: Off
• Wednesday to Friday: 1 pm – 9:30 pm
• Saturday & Sunday: 8:30 am – 6:30 pm

Ready to inspire and help students excel academically? Join us at Sirius Mathematics and make a difference!

The Job

Candidate will be responsible to Provide supervisory and administrative support plus management support of transport service. Carry out specialised transport services and non-emergency health care for clients requiring transportation to and from medical facilities, nursing homes and their residence

Responsibilities:

• Undertake the duties of driver
• Load and unload residents/clients to the trolley or wheelchair and onto the transporter
• Maintain the cleanliness and road worthiness of the transporter through daily checking of vehicle(s) performance of minor maintenance tasks on assigned vehicle(s) as required
• Complete daily equipment checklist before duty starts
• Maintain cleanliness and optimal condition of the transporter
• Maintain proper records of the patients and service provided
• Participate in Charity Events
• Other Ad hoc Duties assigned

Requirements

• Minimum GCE 'N' or ‘O’ Level
• First aid and CPR trained
• Valid class 3 driving licence
• 1-3 years of experience preferred
• Previous experience as a paramedic/medic an added advantage
• Good interpersonal skills with the ability to relate well to people of all levels
• Ability to work independently as well as a good team player
• Ability to speak a few languages or dialects will be an added advantage
• Able to respond effectively and efficiently during an emergency
• Enjoy working with volunteers

The Job

This role is responsible for arranges recruitment activities for volunteers, and matches them to the appropriate programmes and clients. This role requires to work closely with both internal and external stakeholders. Someone who is adaptable to fast paced environment, ability to multitasking and work independently as well as in a team.

Responsibilities

Volunteer Engagement

• Volunteer recruitment, coordination and outreach (includes interviewing and screening).
• Carry out volunteer policies and processes.
• Conduct volunteer recognition and engagement activities.
• Conduct volunteer training programmes.
• Develop requirements for volunteer profiles.
• Ensure volunteer policies and processes are followed in programmes.
• Maintain volunteer database and training records.
• Matching the skills, experiences and expectations of volunteers to appropriate programmes and clients.
• Creating volunteer programme materials; eg. Applications, volunteer agreements.
• Work hand in hand with the Eldercare AMS Teams and MET to roster and organise volunteers for Eldercare/Outreach/Escorting activities.
• Ensure volunteers are informed of volunteering opportunities in a timely manner.
• Administrative work within the Eldercare department.

Event Support

• Providing support for the Organization’s major events and functions; eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
• Support the team and Executive Director where necessary.

Requirement

• At least Diploma/Degree in any discipline.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.
• Min 2 years’ experience in volunteer management.
• Strong administrative skills.
• Adequate understanding of VWO settings.
• Willing and able to work for charity events.
• Meticulous and detailed working style.
• Positive and adaptive personality.
• Able to multi-task; and work independently as well as in a team.
• Possess passion and empathy for non-profit work.

The Job

This role plays a crucial role in supporting fundraising efforts within the Charity. Strong organisational skills, attention to detail, and excellent communication abilities are essential in this position.

Responsibilities

• Responsible to manage giving.sg campaigns.
• Provide full administration support.
• Prepare monthly statistics report on fundraising progress.
• Perform other office support related duties.
• Provide assistance to Finance department.
• Any other ad-hoc duties assigned.

Requirements

• At least Diploma or equivalent.
• Min 2 years’ experience in relevant field.
• Proficient in Microsoft Office and Outlook.
• Computer savvy.
• Good administrative skills.
• Good communication skills.

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

We provide Products & Services to the Oil & Gas, Petrol-Chemical, Chemical, Power & Utilities Industries. We are looking to fill up the position of 'Sales & Service Engineer'.

Job Responsibilities:

A. Sales Functions:

• To visit and provide Sales support to all after-market customers in Singapore territories, and West Malaysia if required

B. Service Functions:

• Commissioning of equipment, co-ordinations of installations of equipment, troubleshooting and technical support to customers and in-house executions.
• To write technical reports after service jobs are completed.

Job Requirements:

• Degree / Diploma in Engineering/ Technical Subjects, are preferred or equivalent.
• Salary will be commensurate based on experience and qualification
• Candidates with Sales Experience will be an advantage. Those without Sales Experience and with a good Sales attitude are to be considered.
• Candidates with Project Coordination Skills will be an advantage.
• Applicant MUST hold a valid Class 3 driving license
• Salary Package consisting of Monthly Salary & Sales Commission.
• Candidates who seek to be Professional Sales Engineers, willing to work hard and honest, will be the most suitable person to fill in this position.
• We do not provide Work Pass
• Junior and Senior position levels are available

Job Duties:

- Receive and welcome the visitors with a polite and cheerful disposition

- Register and enroll visitors facial recognition efficiently and accurately

- Provide efficient queue management and crowd control where needed

- Protect and maintain accurate and updated visitor records according to PDPA requirements

- Key management including issue, return and accounting for all keys on a daily basis

- Able to multitask and to work fast

- Respond and explain appropriately to public enquiries and requests according to guidelines and policies.

- Monitor attendance and prepare report as needed.

- Comply and adhere to SOPs, policies, guidelines and processes

- Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.

- To participate in digitisation exercises, organising files and documents as necessary.

Job Requirements:

- Min GCE "N" Level

- Experience in FrontDesk Customer Service work

- Able to learn quickly and adapt to changes.

- Good interpersonal and communication skills

- Good command of English (written and spoken).

- IT savvy and familiar with common software.

Interested candidates may apply to [email protected] (Reg ID: R1103695, EA License: 95C3650) for immediate processing

• Prepare and provide service and spare parts quotations in response to customer inquiries.
• Carry out service tasks, including in-house repairs and on-site commissioning for various gas and water quality analyzers, CEMS, and AQMS.
• Troubleshoot analyzer issues and offer solutions to customers in line with company’s standard procedures and safety guidelines.
• Develop and nurture strong relationships with customers while delivering excellent service support.
• Collaborate with customers to address service-related concerns and provide technical solutions.
• Assist the project team with conducting Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) for projects.
• Identify new opportunities for preventive maintenance contracts and other service agreements.
• Provide product training and support to end users and distributors.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Responsibilities

• Assist all aspect of the front desk (including check-in/outs)
• Attend to guest’s enquiries, request and complaints in a timely and courteous manner
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation.

Requirements

• Minimum GCE ‘O’ Level and above
• Relevant experience in similar capacity would be an advantage
• Team player, work independently
• Excellent interpersonal and communication skills
• Able to work 3 rotating shifts / Weekends / PH

The Job

Candidate will be responsible to Provide supervisory and administrative support plus management support of transport service. Carry out specialised transport services and non-emergency health care for clients requiring transportation to and from medical facilities, nursing homes and their residence

Responsibilities:

• Undertake the duties of driver
• Load and unload residents/clients to the trolley or wheelchair and onto the transporter
• Maintain the cleanliness and road worthiness of the transporter through daily checking of vehicle(s) performance of minor maintenance tasks on assigned vehicle(s) as required
• Complete daily equipment checklist before duty starts
• Maintain cleanliness and optimal condition of the transporter
• Maintain proper records of the patients and service provided
• Participate in Charity Events
• Other Ad hoc Duties assigned

Requirements

• Minimum GCE 'N' or ‘O’ Level
• First aid and CPR trained
• Valid class 3 driving licence
• 1-3 years of experience preferred
• Previous experience as a paramedic/medic an added advantage
• Good interpersonal skills with the ability to relate well to people of all levels
• Ability to work independently as well as a good team player
• Ability to speak a few languages or dialects will be an added advantage
• Able to respond effectively and efficiently during an emergency
• Enjoy working with volunteers

The Job

This role is responsible to overseeing the Case Management and Afterlife Memorial Service and for our elderly members.

Responsibilities

Afterlife Memorial Service

• Possess a good understanding of the Charity's programmes and services.
• Handle the collection, cremation and burial of the deceased with the help of the external Funeral Director.
• Create, maintain, and update accurate cases files and database of the Afterlife Memorial Service (AMS) members.
• Handle AMS Hotline and follow up with cases reported from the Hotline.
• Gather and prepare supporting documents for government agencies submissions.
• Prepare monthly reports pretaining to AMS cases.
• Require to be on standby for case activation on weekends and night.
• Adhoc assistance in the Charity's events.

Requirements

• Minimum Diploma in Social Work or related disciplines.
• At lease 2 years of relevant experience.
• Mature, independent and compassion in eldercare.
• Good understanding of Social Service and VWO settings.
• Proficientcy in relevant software applications for documentation and reporting.
• Must possess own vehicle. Transport allowance will be provided.
• Good command of spoken and written English and Chinese.

Experience:

* 6 -8 Years of Experience in BIM (Preferred Revit & BENTLEY) + Process Systems.

* Possess Excellent Communication & Interpersonal skill

Qualification:

*B.E / B.TECH or Equivalent in (Mechanical / Electrical / Electronics & Communication)

Skill Set :

* Able to manage and coordinate Multiple Project Team.

* Able to prepare BIM Execution Plan and follow CAD Standards as per project requirements

* Attending Client Meeting and trouble-shoot all type of Issues faced in each BIM level of development.

* Must have extensive knowledge in creating various kinds of Content creation & Databases.

* Hands-on experience in BIM Softwares / BIM LOD / BIM DIMENSIONS.

* CDE - ACC Document Management & BIM Administration.

* Space Management & Co ordination.

* Process systems discipline Knowledge is Mandatory.

The Job

The role is responsible for planning, escort and provide support to clients while they are being transported from one location to another. This role is requires to be organised and alert, in order to study the effectiveness of plans and solutions. Someone who is expected to oversee a transport team, and work with staff and partners to carry out work process.

Responsibilities

• Managing client referral and conducting home visits to assess eligibility for intake into Medical Escort & Transport services.
• Assist to load and unload clients / members onto the transporter using the wheelchair.
• Assist in performing the National Means Testing (NMTS).
• Participate in quality improvement audits and activities (If required).
• Conduct daily documentation of clients’ vitals, attendances, participation in activities and other significant events or care treatments.
• Daily Escort duties with clients / members for their clinical appointments.
• Escort and provide support to clients during their transport from their home to the centre and vice versa.
• Handling Medical Escort Transportation (MET) hotline and following up calls with clients / members.
• Compiling and providing timely submission of reports to the management and relevant external agencies for continuity of care.

Other Ad-hoc Duties

• Befriending with elderly of the proposed residents and assisting to their needs.
• Plan and conduct social, recreational, and educational activities to elderly members.
• Prepare monthly Medical Escort Transportation (MET) reports.
• Prepare, revise, and improve standard operating policies and practices for the efficient and effective operations of the Medical Escort Transportation.
• Ensure safety compliance with all regulatory and standards requirements.
• General Admin duties assigned, ad-hoc assignment.
• Any other tasks related to the Charity’s activities as assigned by direct superior.

Requirement

• At least Diploma/Degree in any discipline.
• Related qualification in working with the elderly / in the social sector / training in gerontology.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker clients.
• Proficient in Microsoft Office.

Job Responsibility

• Utilize the point-of-sale (POS) system to accurately place orders and assist in serving orders to tables.
• Demonstrate comprehensive knowledge of all menu items offered by the restaurant.
• Confidently present the menu to customers to suggest and upsell various food and beverage options.
• Follow SOP for clearing and resetting tables to ensure a seamless dining experience.
• Maintain a high standard of cleanliness to uphold sanitation and presentation standards.
• Fulfill any other assigned tasks related to service and cleanliness as directed by management.

Requirements

• Good communications skills
• Able to multi-task in a fast paced environment.
• Good understanding of health, safety and food hygiene practices.
• Be able to work well in a team.
• Trustworthy, impartial & maintain high level of discipline & punctuality.

Part-Time Positions:

• Part-time roles available with competitive hourly rates ranging from $12 to $15 commensurate to experience.

Learning and Training Opportunities for career advancement available.

• Barista
• FOH Leadership roles

Position Summary:

We are seeking an experienced and dynamic Service Delivery Operations Lead to oversee the day-to-day operations of our service delivery team. The ideal candidate will be responsible for ensuring timely and quality service delivery while driving operational excellence and maintaining high customer satisfaction levels. This role requires a proactive leader with a strong focus on performance management, team development, and seamless collaboration across teams.

Key Responsibilities:

Operational Oversight:

· Oversee the daily operations of the service delivery team to ensure all services are delivered on time and meet established quality standards.

· Monitor and manage operational KPIs to achieve delivery excellence.

Team Management:

· Lead and manage a team of 5+ individuals, providing guidance, support, and regular performance feedback.

· Foster a collaborative and high-performing team culture.

· Develop training plans and upskill team members to meet evolving service delivery requirements.

Customer Satisfaction:

· Ensure high levels of customer satisfaction by addressing service issues promptly and maintaining clear communication with stakeholders.

· Act as the escalation point for complex service delivery challenges and resolve them efficiently.

Collaboration and Integration:

· Work closely with cross-functional teams to integrate service delivery solutions seamlessly into broader business operations.

· Drive alignment between service delivery and organizational goals.

Troubleshooting and Analysis:

· Identify and analyse service delivery bottlenecks and recommend improvements.

· Lead troubleshooting efforts to resolve technical or operational challenges effectively.

Communication and Reporting:

· Communicate effectively with stakeholders at all levels to provide status updates, insights, and recommendations.

· Prepare and deliver detailed reports on team performance and service delivery outcomes.

Mandatory Skills:

Communication Skills:

· Advanced proficiency in clear, concise, and professional communication, both written and verbal.

Troubleshooting and Analysis:

· Strong analytical skills with the ability to identify and resolve operational issues efficiently.

Team Management:

· Proven experience managing a team of 5+ members, with demonstrated success in team performance improvement and leadership.

Additional Skills:

· Advanced expertise in Service Delivery Management, Business Operations Management, Operational Excellence, and Delivery Excellence.

· Strong organizational and time-management abilities.

· A proactive problem-solver with excellent decision-making skills.

Qualifications and Experience:

· Bachelor’s degree in business administration, Operations Management, or a related field.

· 5+ years of experience in service delivery, operations, or a related role.

· Prior experience leading service delivery teams and driving customer-focused solutions.

Mandatory skillset:

· Communication Skill

· Troubleshooting and Analysis Skill

· Manage a team of > 5 people before

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

JOB PURPOSE:

The F&B Service Attendant is responsible for ensuring all guests receive great experiences through the delivery of outstanding service, adhering to all established standards & procedures.

ACCOUNTABILITIES:

Responsibilities include upholding a positive culture with genuine service, a vibrant personality, personal finesse, professionalism and proactiveness towards achieving departmental goals.

1. Undertake restaurant operational tasks which includes taking of food & beverages orders

2. Display of excellent customer service at all times, greet and welcome guests in a warm and friendly manner

3. Create great customer experience and attentive towards the customers and their queries

4. Ensure prompt serving and clearing of plates after guests complete dining

5. Maintain high standards of cleanliness within the restaurant

6. Support manager in ensuring station is well maintained and well stocked

7. Any other tasks/duties as assigned by Supervisors

KNOWLEDGE / QUALIFICATIONS:

Minimum tertiary education with minimum 1 year experience in F&B service

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Service Desk Engineer

We are looking for experienced full-time Service Desk engineer to provide End User Computing, Deskside support and Service Desk support to APAC Region in Singapore.

Job Responsibilities:

• Provide level 2 End User Computing support and well verse in Windows OS.
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment.
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support.
• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Response Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences.
• A good team player.
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Responsibilities:

• Manage the full spectrum of sales order process, primarily for local optical shops and online business.
• Track local orders to ensure customer satisfaction and meet company objectives.
• Generate and receive necessary documents for sales orders from local optical shops and online customers, such as sales invoices and packing lists (if needed).
• File all required documents for local sales order .
• Liaise with warehouse personnel to ensure timely and complete fulfillment of local orders.
• Enter local orders into the ERP system and arrange prompt delivery to ensure customer satisfaction.
• Liaise with the warehouse and production planner to ensure the availability of goods for local orders and accurate stock replenishment for optical shops.
• Generate weekly / monthly sales reports for sales and promotion monitoring as required by the management.
• Work closely with the finance department to verify payments for local optical shop and online sales, and follow up on overdue payments from local customers with credit terms to avoid aging debtors.
• Serve as a backup for export shipments by performing simple tasks when the customer service colleague is out of the office.

Requirements:

• Minimum O levels or equivalent.
• Minimum 5 years' of experience in Customer Service.
• Knowledge required for export / import trade regulations; preparation of shipping documents.
• Strong communication skills, both verbal and written.
• Strong documentation preparation knowledge and skills.
• Proficient in MS office software application.
• Highly customer-focused.
• Results-oriented.
• Able to multi task.
• Meticulous attention to detail.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Manage and lead the Service Desk and staffs to provide 1st level technical support.
• Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.
• Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.
• Take overall responsibility for incident management and request fulfilment (if any).
• Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.
• Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.
• Allocate more complex calls and emails to the relevant IT Support member.
• Arrange for external technical support where problems cannot be resolved within L1
• Manage Service Quality Assessment and Coach the agents on proper handling approaches.
• Provide Domain Briefing/ Training to new joiners.
• Able to front Service Desk to stakeholders for clarification and enquiries.

About you:

• Minimum Diploma in IT relevant discipline.
• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.
• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.
• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
• Experience in Situational Management to provide Ad-hoc instructions to the team.
• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.
• Experience in managing Complaints, identify training needs and coaching SD agents.
• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

Notes:

• Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)
• Weekend duty as per roaster to support emergency cases.