Work Location : 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day : Monday to Friday (8.30am to 5.30pm)

Responsibilities:

· Lead and oversee Test Engineering team to carry out all the Test related activities for Server & Rack products for the production

· Lead and implement PXE Server configuration for the products

· Perform & maintain the Server & Rack run-in test process

· Perform & maintain the burn-in & power test process

· To liaise with customer & HQ / factory on the test program implementation and maintenance

· To test and analyze all failures in the production products and work back with customer & HQ / factory for improvement

· Actively participate in the Kaizen activities

· To update the test program master list & tracking

· Craft and update Working Instruction

· To provide training over W/I to production

· To support the NPI Process

· To support production on the mass run

· Participate in ISO activities (implementation & maintenance)

Requirements:-

· Min. Diploma in Engineering discipline with min 5 years relevant experience in Server / Rack/ Manufacturing environment

· Ability to work with the customer, HQ / factory, Peers / Subordinate and Superiors

· SAP & Linux knowledge

· Able to multi-task & work under pressure

· Good understanding of test methods and concepts

· Knowledge of programming and debugging skills

· Proven experience in tracking and analyzing both online and offline issues to develop improved testing strategies and implement measures for enhancing product quality.

Compliance with RBA standards

About Doodle Labs

Doodle Labs is the global leader in high-performance private wireless systems. We build cutting-edge mesh networks for robotics, drones, and the Industrial Internet of Things. Doodle Labs has experienced rapid growth over the past five years as our radio systems have been adopted by Fortune 500 companies (e.g. Airbus, General Electric) and industry-leading innovators (e.g. Boston Dynamics, FLIR)

Your Opportunity

Your opportunity is to lead cross-functional teams of RF, networking and mechanical experts to build the next generation of Doodle Labs' radio portfolio.

The successful candidate will have significant experience in development of a Linux based embedded Mesh Router.

Product Software Development

• Responsible for the full stack development of a Linux based embedded Mesh Router
• Translate product requirements to software implementation concepts for developers
• Establish Software Development best practices for nimble and high-quality development
• Hardware test and automation
• OpenWrt, ath11k open source driver, GUI, Android app development, Integrations with 3rd party Cloud based applications

Team Leadership

• Set (rolling) release goals and timelines, and guide the team to fulfill the goals
• Grow the software team, including hiring and managing junior developers
• Work with in-house and external development teams

Job Requirements

• Master degree in Electrical Engineering or Computer Science
• 10 years of industry experience
• In-depth knowledge in embedded software development and quality control
• Proven leadership record
• Good interpersonal and creative skills with ability to multitask in a demanding and fast-paced environment
• Confidence and leadership qualities, keen to guide a team of engineers and technicians.

• Designing, installing, maintaining, and supporting the operation of the organization’s systems and networks.

• Responsible for managing SDLC and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.

• Write technical procedures and documentation for the applications including production support procedure, user configuration guide.

• Provide technical expertise and solutions in integrating group solution with local systems and to support and enhance existing applications.

• Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

• Defines the detailed object design and interaction, method level implementation details, and code structure needed to implement the technical design and product architecture.

• Review high level design to ensure the application is build-able.

• Creating detailed network and system architecture diagrams.

• Perform root cause analysis in defect resolution and while debugging.

• Providing technical direction and support during large-scale organizational projects.

• Identifies reuse opportunities and designs for reuse as appropriate.

• Monitoring system performance and troubleshooting issues.

• Conducting regular system audits and software upgrades.

• Leads and guides developers in day to day activities.

• Ensuring the constant availability of technical resources.

• Maintaining and improving the technical standards and procedures to ensure system integrity.

• Collaborating with other team members and departments to understand and develop system goals and functional requirements.

• Training and mentoring junior systems engineers and other team members.

• Documenting system processes and procedures and ensuring that documentation is kept up-to-date.

• Designing, installing, maintaining, and supporting the operation of the organization’s systems and networks.

• Responsible for managing SDLC and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.

• Write technical procedures and documentation for the applications including production support procedure, user configuration guide.

• Provide technical expertise and solutions in integrating group solution with local systems and to support and enhance existing applications.

• Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

• Defines the detailed object design and interaction, method level implementation details, and code structure needed to implement the technical design and product architecture.

• Review high level design to ensure the application is build-able.

• Creating detailed network and system architecture diagrams.

• Perform root cause analysis in defect resolution and while debugging.

• Providing technical direction and support during large-scale organizational projects.

• Identifies reuse opportunities and designs for reuse as appropriate.

• Monitoring system performance and troubleshooting issues.

• Conducting regular system audits and software upgrades.

• Leads and guides developers in day to day activities.

• Ensuring the constant availability of technical resources.

• Maintaining and improving the technical standards and procedures to ensure system integrity.

• Collaborating with other team members and departments to understand and develop system goals and functional requirements.

• Training and mentoring junior systems engineers and other team members.

• Documenting system processes and procedures and ensuring that documentation is kept up-to-date.

• Designing, installing, maintaining, and supporting the operation of the organization’s systems and networks.

• Responsible for managing SDLC and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.

• Write technical procedures and documentation for the applications including production support procedure, user configuration guide.

• Provide technical expertise and solutions in integrating group solution with local systems and to support and enhance existing applications.

• Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

• Defines the detailed object design and interaction, method level implementation details, and code structure needed to implement the technical design and product architecture.

• Review high level design to ensure the application is build-able.

• Creating detailed network and system architecture diagrams.

• Perform root cause analysis in defect resolution and while debugging.

• Providing technical direction and support during large-scale organizational projects.

• Identifies reuse opportunities and designs for reuse as appropriate.

• Monitoring system performance and troubleshooting issues.

• Conducting regular system audits and software upgrades.

• Leads and guides developers in day to day activities.

• Ensuring the constant availability of technical resources.

• Maintaining and improving the technical standards and procedures to ensure system integrity.

• Collaborating with other team members and departments to understand and develop system goals and functional requirements.

• Training and mentoring junior systems engineers and other team members.

• Documenting system processes and procedures and ensuring that documentation is kept up-to-date.

• Designing, installing, maintaining, and supporting the operation of the organization’s systems and networks.

• Responsible for managing SDLC and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.

• Write technical procedures and documentation for the applications including production support procedure, user configuration guide.

• Provide technical expertise and solutions in integrating group solution with local systems and to support and enhance existing applications.

• Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

• Defines the detailed object design and interaction, method level implementation details, and code structure needed to implement the technical design and product architecture.

• Review high level design to ensure the application is build-able.

• Creating detailed network and system architecture diagrams.

• Perform root cause analysis in defect resolution and while debugging.

• Providing technical direction and support during large-scale organizational projects.

• Identifies reuse opportunities and designs for reuse as appropriate.

• Monitoring system performance and troubleshooting issues.

• Conducting regular system audits and software upgrades.

• Leads and guides developers in day to day activities.

• Ensuring the constant availability of technical resources.

• Maintaining and improving the technical standards and procedures to ensure system integrity.

• Collaborating with other team members and departments to understand and develop system goals and functional requirements.

• Training and mentoring junior systems engineers and other team members.

• Documenting system processes and procedures and ensuring that documentation is kept up-to-date.

Mendix – the leading low-code application development platform:

The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix is collaborative - the people who use the software and the people who build the software work together throughout the development process.

Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.

At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.

As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.

Mendix is growing fast and expanding the Business Operations Team into our latest emerging market of Asia, and looking for a highly talented Sales Operations Manager. To be successful in this role, you need to have the "bigger" business picture in mind. And more importantly you need to understand all facets of the Revenue Operations scope. Including Sales Operations, Customer Success Operations and Partner Operations. You need to be able to focus your talents in providing insights and guiding the broader APAC Go-To-Market (GTM) team to improve business process, pipeline management, channel alignment and overall organization.

You’ll help our customers drive digital innovation by:

• Collaborating cross-functionally, adding value to the GTM organization to increase impact
• Driving improvement of business processes, leveraging the GTM Tech Stack (tools like SFDC, Clari and Salesloft) to drive growth and scale
• Working closely with our sales team to drive value with Deal movement, updates and advise management with insights to guide the sales team
• Working effectively across sales, support, IT, finance, human resources, and other functions
• Developing proactive analyses, rooted in SFDC data and other sources, that provide actionable insights
• Partnering with our SFDC admin and our reporting team to improve and refine workflows and ensure we are getting the maximum value out of the tool while meeting users’ needs
• Organizing data and utilizing it to enhance Salesforce platform effectiveness
• Assisting with key sales planning activities during planning and budgeting cycle
• Providing ad-hoc analysis as required to aid management decision making
• Guiding Change Management and Enablement (especially from a systems and process perspective)
• Leading 2 sales operations analyst in APAC

You’re the innovator we need if you:

• Have 12+ years’ experience in Revenue Operation or Sales Operations, preferably at a fast paced subscription software (SaaS) company
• You need to have proven track record in working across the multi-disciplinary field of Sales Operations and Customer Success Operations
• This means you need to feel comfortable with subjects like sales planning, pipeline management, performance management, renewal and new business forecasting, identifying expansion opportunities upon renewal, etc
• Proven ability to build strong report with GTM leadership and lead in important business conversations.
• Have the experience to build the architecture and execution in the GTM Tech Stack is strongly preferred
• Have experience with Business Intelligence tools (SFDC, Power BI)
• Have a BA/BS degree in business or related field
• Possess a demonstrable track record of expertise across various domains of Revenue Ops (Sales, Customer Success Management (CSM), Services, and Partner Relations)
• Have excellent analytical and problem solving skills, combined with strong business judgment and ability to present analysis in a clear and compelling manner
• Have in-depth understanding of Sales processes and systems (sales cycles; account, territory, opportunity, pipeline management, Deal velocity)
• Like to work in a high-growth, performance and deadline driven environment
• Preferably have Salesforce.com Superuser experience
• Are results oriented, with attention to detail and have the ability to prioritize multiple objectives and projects
• Are able to manage your own and team’s workload, work efficiently and meet deadlines
• Have a successful track record of working at all levels of management and sales teams
• Have excellent interpersonal and communication skills (including verbal and written in English is required)
• Have strong commitment to work as part of a dynamic team, and desire to learn and be challenged, self-driven and motivated

If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.

We are looking for a Tech Project Manager to lead, coordinate, and deliver development and improvement projects within budget, timeline, and quality standards. This role involves working closely with our Chief Technology Officer(CTO) and leading the Tech and Ops teams to achieve project goals and deliver exceptional results.

Responsibilities:

* Lead and manage the execution of development projects, ensuring they are completed on time, within budget, and meet quality expectations.

* Collaborate with customers to understand their needs, define project goals, and communicate requirements and desired outcomes effectively.

* Work closely with the CTO to align project objectives and ensure all stakeholders are informed and engaged.

* Develop a thorough understanding of our tech stack and business operations to create comprehensive project plans, including product and workflow breakdowns.

* Use tools such as Gantt charts to manage project timelines and tasks.

* Communicate clearly and effectively with both internal and external stakeholders, ensuring all aspects of the project scope, budget, and timeline are met.

* Lead and manage the Tech and Ops teams, fostering collaboration and holding them accountable for delivering high-quality products and continuous improvements.

* Promote a positive corporate culture that reflects our core values.

Requirements:

* Expertise in software security is a must.

* Strong attention to detail and ability to meticulously monitor and organize time and resources.

* Excellent negotiation skills to set realistic project timelines, quality standards, and resource requirements, as well as to resolve conflicts and maintain team harmony.

* Ability to stay calm under pressure, manage ambiguous situations, and ensure projects are delivered on target.

* A Degree or Diploma holder with 2-5 years of experience in tech project management, ideally within startup environments and software development projects.

* Familiarity with agile development methodologies and experience using project management tools like Trello is highly desirable.

* Strong Background in solutions architecture.

If you are a motivated individual with a passion for technology and a knack for leading teams to success, we’d love to hear from you. Join Carats&Co and help us create impactful technological solutions!

Responsibilities

1. Identify markets and understand of products, searching new potential customers and new market opportunities and growth of business.
2. Build and promote strong customer relationships by partnering with them and understanding their needs.
3. Management of new sales leads, including qualification, response, recording and follow up with the objective of increasing revenue. Ensure timely follow-up on all leads that are generated.
4. Collect and communicate market and competitor’s information to corporate management team on a frequent basis.
5. Work with Regional Sales Manager and management team to grow the targeted vertical segments and business, develop annual business plans together with the Regional Sales Manager.
6. Supporting marketing activities by attending trade shows, conferences and other marketing events

Requirements

• Outstanding selling abilities and excellent interpersonal skills.
• Organized, with attention to details.
• Ability to develop and maintain relationships with key decision makers.
• Self-starter with ability to work independently.
• Positive, can-do attitude.
• Strong verbal and communication skills.
• Teamwork

Job Description:

• To ensure projects assigned are completed within schedule and approved budget
• Attend regular meetings with project stakeholders to resolve project matters
• Lead and manage site installation teams to achieve common project objectives
• Submission of project reports and required project deliverables
• Competent to manage assigned projects independently or with minimum supervision

Job Requirements:

• Degree or Diploma in any Engineering field
• Minimum 2 years of relevant experience in lift & escalator / construction industry preferred
• Good project management and administrative skills
• Good knowledge of relevant code of practice
• Familiar with applicable construction contract
• Possess Microsoft project and project management software skills
• Candidate with better qualifications / work experience may be considered for more senior position

Job Title: Tech Project Manager

Job Description:

Adactive is looking for a Tech Project Manager to lead, coordinate, and deliver development and improvement projects within budget, timeline, and quality standards. This role involves working closely with our Chief Product Officer and leading the Tech and Ops teams to achieve project goals and deliver exceptional results.

Responsibilities:

• Lead and manage the execution of development projects, ensuring they are completed on time, within budget, and meet quality expectations.
• Collaborate with customers to understand their needs, define project goals, and communicate requirements and desired outcomes effectively.
• Work closely with the Chief Product Officer to align project objectives and ensure all stakeholders are informed and engaged.
• Develop a thorough understanding of our tech stack and business operations to create comprehensive project plans, including product and workflow breakdowns.
• Use tools such as Gantt charts to manage project timelines and tasks.
• Communicate clearly and effectively with both internal and external stakeholders, ensuring all aspects of the project scope, budget, and timeline are met.
• Lead and manage the Tech and Ops teams, fostering collaboration and holding them accountable for delivering high-quality products and continuous improvements.
• Promote a positive corporate culture that reflects our core values.

Requirements:

• Strong attention to detail and ability to meticulously monitor and organize time and resources.
• Excellent negotiation skills to set realistic project timelines, quality standards, and resource requirements, as well as to resolve conflicts and maintain team harmony.
• Ability to stay calm under pressure, manage ambiguous situations, and ensure projects are delivered on target.
• A Degree or Diploma holder with 2-5 years of experience in tech project management, ideally within startup environments and software development projects.
• Familiarity with agile development methodologies and experience using project management tools like Trello is highly desirable.
• Strong Background in solutions architecture.

If you are a motivated individual with a passion for technology and a knack for leading teams to success, we’d love to hear from you. Join Adactive and help us create impactful technological solutions!

About Doodle Labs

Doodle Labs is the global leader in high-performance private wireless systems. We build cutting-edge mesh networks for robotics, drones, and the Industrial Internet of Things. Doodle Labs has experienced rapid growth over the past five years as our radio systems have been adopted by Fortune 500 companies (e.g. Airbus, General Electric) and industry-leading innovators (e.g. Boston Dynamics, FLIR)

Your Opportunity

Your opportunity is to lead cross-functional teams of RF, networking and mechanical experts to build the next generation of Doodle Labs' radio portfolio.

The successful candidate will have significant experience in development of a Linux based embedded Mesh Router.

Product Software Development

• Responsible for the full stack development of a Linux based embedded Mesh Router
• Translate product requirements to software implementation concepts for developers
• Establish Software Development best practices for nimble and high-quality development
• Hardware test and automation
• OpenWrt, ath11k open source driver, GUI, Android app development, Integrations with 3rd party Cloud based applications

Team Leadership

• Set (rolling) release goals and timelines, and guide the team to fulfill the goals
• Grow the software team, including hiring and managing junior developers
• Work with in-house and external development teams

Job Requirements

• Master degree in Electrical Engineering or Computer Science
• 10 years of industry experience
• In-depth knowledge in embedded software development and quality control
• Proven leadership record
• Good interpersonal and creative skills with ability to multitask in a demanding and fast-paced environment
• Confidence and leadership qualities, keen to guide a team of engineers and technicians.

Responsibilities:

• To lead a team of system engineers for project delivery according to project requirements.

• To provide software and maintenance support to the operational/production system.

• To lead the team in software modification and enhancement.

• To lead the team in preventive maintenance and corrective actions promptly and effectively.

• To prepare project documentation, progress reports, technical/engineering studies, functional design specifications, network configuration document, etc.

• To engage and manage vendor’s support to diagnose and rectify technical issues.

• To lead the team in new setup or upgrade of IT infrastructure.

• Knowledge on Cyber or IT Security implementation.

Requirements:

• Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment.

• Pro-active, dynamic and with good analytical/conceptual thinking.

• Able to work independently as well as in a team, with good interpersonal skills and presentation skills.

• Able to work long hours, including weekend & public holidays, as necessitated by project demands.

• Identifying areas which requires modification in existing programs and subsequently developing these modifications

• Highly knowledgeable and experience in computer/server hardware and network diagnostics and troubleshooting.

• Experience in SQL programming, as well as other C#, ASP.net, JavaScript, CSS (Bootstrap), etc is essential.

• Experience in Windows Server OS, Unix/Linux OS & Virtualisation/VM environment (Hyper-V & VMware).

• Experience with web servers, application servers, AD servers, etc.

• Experience in NMS, L2, L3, VLAN, routing protocol, network redundancy, etc.

Mendix – the leading low-code application development platform:

The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix is collaborative - the people who use the software and the people who build the software work together throughout the development process.

Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.

At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.

As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.

Mendix is growing fast and expanding the Revenue Operations Team into our latest emerging market of Asia, and looking for a highly talented Revenue Operations Manager. To be successful in this role, you need to have the "bigger" business picture in mind. And more importantly you need to understand all facets of the Revenue Operations scope. Including Sales Operations, Customer Success Operations and Partner Operations. You need to be able to focus your talents in providing insights and guiding the broader APAC Go-To-Market (GTM) team to improve business process, pipeline management, channel alignment and overall organization.

You’ll help our customers drive digital innovation by:

• Collaborating cross-functionally, adding value to the GTM organization to increase impact
• Driving improvement of business processes, leveraging the GTM Tech Stack (tools like SFDC, Clari and Salesloft) to drive growth and scale
• Working closely with our sales team to drive value with Deal movement, updates and advise management with insights to guide the sales team
• Working effectively across sales, support, IT, finance, human resources, and other functions
• Developing proactive analyses, rooted in SFDC data and other sources, that provide actionable insights
• Partnering with our SFDC admin and our reporting team to improve and refine workflows and ensure we are getting the maximum value out of the tool while meeting users’ needs
• Organizing data and utilizing it to enhance Salesforce platform effectiveness
• Assisting with key sales planning activities during planning and budgeting cycle
• Providing ad-hoc analysis as required to aid management decision making
• Guiding Change Management and Enablement (especially from a systems and process perspective)

You’re the innovator we need if you:

• Have 15+ years’ experience in Revenue Operation or Sales Operations, preferably at a fast paced subscription software (SaaS) company
• You need to have proven track record in working across the multi-disciplinary field of Sales Operations and Customer Success Operations
• This means you need to feel comfortable with subjects like sales planning, pipeline management, performance management, renewal and new business forecasting, identifying expansion opportunities upon renewal, etc
• Proven ability to build strong report with GTM leadership and lead in important business conversations.
• Have the experience to build the architecture and execution in the GTM Tech Stack is strongly preferred
• Have experience with Business Intelligence tools (SFDC, Power BI)
• Have a BA/BS degree in business or related field
• Possess a demonstrable track record of expertise across various domains of Revenue Ops (Sales, Customer Success Management (CSM), Services, and Partner Relations)
• Have excellent analytical and problem solving skills, combined with strong business judgment and ability to present analysis in a clear and compelling manner
• Have in-depth understanding of Sales processes and systems (sales cycles; account, territory, opportunity, pipeline management, Deal velocity)
• Like to work in a high-growth, performance and deadline driven environment
• Preferably have Salesforce.com Superuser experience
• Are results oriented, with attention to detail and have the ability to prioritize multiple objectives and projects
• Are able to manage your own and team’s workload, work efficiently and meet deadlines
• Have a successful track record of working at all levels of management and sales teams
• Have excellent interpersonal and communication skills (including verbal and written in English is required)
• Have strong commitment to work as part of a dynamic team, and desire to learn and be challenged, self-driven and motivated

If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.

Job Summary:

We are seeking a motivated and detail-oriented Mechanical Project Engineer with a strong focus on tendering activities to join our team. The ideal candidate will have a solid background in mechanical engineering, project management, and experience in preparing bids and managing tendering processes. As a key member of our team, you will be responsible for overseeing mechanical engineering projects and actively participating in the tendering process to secure new projects.

Responsibilities:

Project Management:

• Plan, coordinate, and manage mechanical engineering projects from inception to completion.
• Develop project scopes, budgets, and schedules in collaboration with project stakeholders.
• Monitor project progress, identify risks, and implement mitigation strategies to ensure successful project delivery.
• Liaise with internal teams, subcontractors, and vendors to ensure project milestones are met.

Tendering and Procurement:

• Prepare and review technical specifications, cost estimates, and proposals for mechanical engineering projects.
• Participate in the tendering process, including responding to requests for proposals (RFPs), requests for quotations (RFQs), and invitations to tender (ITTs).
• Conduct market research and vendor evaluations to identify potential suppliers and subcontractors.
• Negotiate contracts, pricing, and terms with suppliers and subcontractors to achieve cost-effective solutions.
• Coordinate procurement activities, including purchasing materials and equipment necessary for project execution.

Technical Expertise:

• Provide technical support and guidance to project teams, ensuring compliance with industry standards, codes, and regulations.
• Review engineering designs, drawings, and specifications to ensure accuracy and feasibility.
• Troubleshoot technical issues and propose solutions to meet project requirements.

Stakeholder Communication:

• Communicate project updates, milestones, and deliverables to internal stakeholders, clients, and regulatory authorities.
• Collaborate with clients to understand their requirements and expectations, and ensure alignment with project objectives.
• Facilitate meetings, presentations, and discussions to address project-related issues and foster collaboration.

Requirements:

• Bachelor's degree in Mechanical Engineering or related field. Professional engineering license preferred.
• Proven experience (5 years) in mechanical engineering project management, preferably in [HVAC and Cleanroom or semiconductor Engineering].
• Strong understanding of tendering processes, including bid preparation, contract negotiation, and procurement.
• Proficiency in project management tools and software (e.g., MS Project, AutoCAD).
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
• Attention to detail, problem-solving skills, and a proactive approach to project management.
• Only permanent residents or Singapore citizens to apply.

Mendix – the leading low-code application development platform:

The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix is collaborative - the people who use the software and the people who build the software work together throughout the development process.

Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.

At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.

As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.

As a Mendix Technical Success Manager (TSM) in our APAC team, you will engage with our strategic enterprise customers. You will provide proactive guidance on the use of our software and leading comprehensive low-code platform. You will gain an understanding of the IT infrastructure, internal processes, business needs & drivers, and team members within these accounts. As a TSM, you will adapt your knowledge and support to each of our customers' environments, facilitate collaboration between teams within Mendix and the customer, and advocate on behalf of the customers' needs.

If you are a problem solver, have a well-rounded, broad IT/Development background, are inquisitive by nature and if you are driven to make your customers' successful, this may be the role for you!

You’ll help our customers drive digital innovation by:

• Maintain a regular cadence with the customer to drive technical initiatives aligned to the predefined strategies
• Provides custodian of technical guidance/direction with respect to the Mendix platform
• Maintains a strong technical relationship with CIO and/or technical champion
• Define, document, and work on proactive strategies supported by the Customer Success / Expert Services / Research and Development team to drive adoption and expansion
• Own the APAC customer's technology mapping as it relates to human resources, processes, and tools
• Proactively build relationships with customers to achieve loyalty
• Collaborate cross-functionally with internal groups (Presales, Sales, Support, Customer Success, Research & Development/Product, Professional Services)
• Liaise with Research & Development team to drive platform enhancements to drive adoption and/or expansions
• Stay up-to-date and be able to judiciously report on roadmap and strategies; especially those pertinent to defined customer base
• Learn the platform, best practices, and stay updated on latest releases and capabilities
• Provide guidance to APAC Customer Success Managers on how to best direct technical issues

Requirements:

• 7+ years of diverse SaaS based experience including, but not limited to development, consulting, pre-sales, engineering, etc
• Well versed in complex application architecture, aPaaS, PaaS and cloud technologies
• Ability to manage and grow enterprise customer relationships
• Passionate about building long term and lasting relationships
• A strong communicator with excellent attention to detail
• Outstanding written and verbal communication skills - ability to present and communicate to senior customer stakeholders
• Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
• Strong orientation to team communication and collaboration
• Ability to manage in a heavily matrixed environment

If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.

TEAM

Engineering Operations is part of Benchmark Broadcast Systems Engineering. The department actively helps Benchmark Broadcast Systems customers in building facilities, technical centers and broadcast operations. The department works with vendors in Broadcast, IT and Infrastructure to provide best in breed, new technology products and build for the customers. The Engineering team has solution architects, specialists in application and products for serving. The division is responsible for providing system integration, consultancy and managed services for the customers.

The Engineering Support group provides support for broadcast infrastructure, digital production systems and IT systems for managed services and support for domestic and international customers.

PURPOSE OF THE ROLE

Engineering Operations Support Broadcast Engineers are responsible for delivering high quality support service on behalf of the Benchmark Broadcast Systems. They ensure that equipment and systems integrated by Benchmark Broadcast Systems meet targets for availability, performance and safety. System architects and specialists from engineering will support and provide the process to ensure the Benchmark Broadcast Systems support provides a quality service to its customer. It is essential that role holders understand the needs of the business and the pressures faced by different department of customers.

Engineers

Engineers are characterized by their ability to develop appropriate solutions to incidents, problems and management of safety, using new or existing technologies, through innovation, creativity and change. They take responsibility for maintaining and managing applications of current and developing technology and may undertake engineering design and development of systems and services.

SCOPE OF ROLE – KEY RESPONSIBILITIES

Service delivery

• Provides excellent service to customers by ensuring that all incidents and service requests are professionally and correctly logged, documented and prioritized; records are kept accurate and up-to-date; and progress is effectively and respectfully communicated back to the customer; reported to lines manager /supervisor internally

• Minimises disruption to customer users’ work activities by taking personal responsibility and accountability for work undertaken, resolving incidents and carrying out service requests in a timely manner, as well as ensuring planned work is communicated in advance

• Ensures that service and knowledge management tools are used effectively, and that agreed service management procedures are followed

• Works with the Team Leaders to maintain and continually improve the service levels provided by the Support Team

Incident resolution and user requests

• Interprets, diagnoses and resolves technical incidents within agreed service level timeframes

• Liaises with other Benchmark Broadcast Systems departments and external organisations through agreed processes and procedures to achieve resolutions and enable requests in a timely manner

• Complies with, and actions, the Benchmark Broadcast Systems major

incident, broadcast continuity and emergency procedures as required

• Undertakes client account administration work and small projects as required

Operational and proactive duties

• Monitors and maintains technical equipment and systems to the required safety and technical standards with minimum disruption to operational activities

• Maintains the accuracy of data to the agreed standard in key databases owned and managed by Technology Operations

• Initiates and complies with Change Control procedures

Technical advice and support

• Provides technical advice and support to users and colleagues by continually updating his/her understanding of production workflows and the way broadcast equipment and production systems are used within the Benchmark Broadcast Systems

Provides input, advice and feedback on the suitability, sustainability and use of new products and processes

• Keeps knowledge and skills up to date by identifying training and work opportunities that will further self-development

People, process and technology change

• Recognizes changing priorities in the workplace and responds positively, adapting approach and methodology to tackle them

• Actively supports the development of colleagues and the wider technology

SCOPE OF ROLE – KEY METRICS

Direct reports: No direct reports

Indirect reports: No indirect reports, but will be required to help develop, advise and direct colleagues

3rd Party Relationships: Not responsible directly for contracts but must be familiar with their contents and be able to make service delivery decisions based on knowledge of those contracts.

Budget: No control over budget but expected to follow Benchmark Broadcast Systems financial guidelines.

Health & Safety:

Ensures that all the requirements of statutory and Benchmark Broadcast Systems safety regulations are fully met, including adherence to the Benchmark Broadcast Systems Health & Safety policy as directed from head office.

SKILLS, EXPERIENCE AND QUALIFICATIONS

Essential

• Experience of working on broadcast/IT systems in a live TV, Radio or multi-media environment or attitude to work in the environment with relevant qualification

• Demonstrable, theoretical and practical, knowledge of broadcast systems including digital video, audio platforms, applications and techniques including Video and Television, in the broadcast support environment will be an advantage

• Additional desirable experience of diagnosing and fixing technically complex problems across a variety of broadcast systems

• Demonstrable ability to communicate clearly using a range of styles, tools and techniques to explain technical issues to a wide range of people

• Advantage if experienced in working with suppliers, providing excellent customer service in a client facing role

• Advantage if experienced of providing high quality service in a demanding customer service environment

• Excellent customer care skills with the ability to identify a customer’s requirements and to recognise whether these can be met effectively from the resources, timescales skills with good time management practices

• Experience in managing conflicting demands in situations of pressure where priorities are rapidly changing

• Knowledge of best practice frameworks based on ITIL or Service Management principles (including Change, Configuration and Release) and how/why they can be applied

• Awareness of all aspects of Health and Safety, including electrical safety within broadcast environment

BENCHMARK BROADCAST SYSTEMS COMPETENCIES

Competencies:

Influencing and persuading - able to present sound and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade people in a way that results in agreement or behavior change.

Planning and organising - able to think ahead in order to establish an efficient and appropriate course of action for self and others. Prioritises and plans activities by taking into account all the relevant issues and factors such as deadlines, staffing and resources.

Resilience - manages personal effectiveness by managing emotions in the face of pressure, set- backs or when dealing with provocative situations. Demonstrates an approach to work that is characterised by commitment, motivation and energy.

Communication - able to get one’s message understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information.

Managing relationships and team working - able to build and maintain effective working relationships with a range of people. Works co-operatively with others to be part of a team, as opposed to working separately or competitively.

Flexibility - adapts and works effectively with a variety of situations, individuals or groups. Able to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes in one’s own organisation or job requirements.

Analytical thinking - able to simplify complex problems, processes or projects into component parts explore and evaluate them systematically