Total 4 Manager sourcing specialist job vacancies in D27 Yishun, Sembawang

Responsibilities

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Ensure compliance with sanitation and safety regulations

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Requirements and skills

More than 5 years of work experience

Proven customer service experience as a manager

Strong leadership, motivational and people skills

Acute management skills

An Account Manager is in charge of making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.

Account Manager Responsibilities:

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.

The Role:

At Sustenir, we are a purpose driven company looking for passionate and energetic individuals with the initiative to take on new challenges.

The Sourcing Manager will lead Sustenir’s portfolio strategy in line with our Superfoods strategy. Leveraging the rich network of partners globally, the Sourcing Manager is responsible for bringing in the best that the world has to offer to expand Sustenir's portfolio of superfoods.

Main Responsibilities

• Lead sourcing strategy and oversee sourcing from strategic sources to develop new revenue streams

• Jointly develop portfolio to source with commercial team

• Develop new revenue streams through channel development for new portfolio

• Work with partner farms to ensure sourced fresh products are within pre-agreed specifications

• Ensure end-to-end supply chain of products from sourcing country into market of sales

• Inventory management of sourced products

Who you are:

· 10+ years of supply chain experience in retail or agri-technology industry

· Experience in handling fresh produce and associated quality compliance is an advantage

· Experience in managing logistics is an advantage

· Clear track record of results delivery, building winning plans and excellence in execution

· Strong analytical skills to use marketing and sales data to improve marketing performance and generate sales

· Excellent verbal and written communication skills

· Must be energetic and hands-on to take on new and challenging tasks and to have worked well with very limited resources and a strong sense of accountability.

· Independent team member who is able to manage your own timelines and deliverables within tight timelines

· Ability and maturity to take decisions and make recommendations to commercial team on portfolio

· Well versed upstream and downstream in retail and HORECA

Preferable Nationality: Singaporean / Singapore PR preferred

Working Location: Singapore

Reporting into: Co-Chief Executive Officer

An Account Manager is in charge of making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.

Account Manager Responsibilities:

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.