Total 2,402 talent acquisition manager job vacancies in d09 cairnhill orchard river valley

Compensation & Benefits, Manpower Planning, HRIS Support
- Preparing and generating monthly HR reports such as headcount, attrition & retention, manpower budgeting & costing, and slides for internal presentation government and stakeholders statutory reporting and submissions (for e.g. MOM surveys, etc.).
- Conduct data analysis and reporting solutions based on business needs for management review.
- Managing and administering the employee performance reviews and processes.
- Managing and facilitating the annual manpower planning, monitoring, reporting, and budgeting process.
- Providing HR Information Systems (HRIS) support through partnership with IT, HRIS vendor, and coaching to all levels of the organization.
- Administering all annual increments, promotion increments, Annual Wage Supplements, and bonus payouts.
- Partnering closely with the HRBPs on compensation & benefits strategy and execution.
- Reviewing and implementing HR policies in compliance with government legislation and ensuring efficiency and compliance of HR department's internal workflow and processes.

Interested applicants, please email a copy of your resume to [email protected]

Tele @jesswongie OR WA 96503173

Jessie Wong Yuan Si
Personnel EA License No.: R2197171
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

As a Diversity, Equity & Inclusion (DEI) Manager, you will be a thought leader and translate DEI strategies into practical and actionable initiatives across the Asia Pacific region. You are both a strategic thinker and program manager, doing the heavy lifting to implement policies and develop cross-cultural competencies. This is a pivotal role in identifying internal and external opportunities to position Sephora as the world’s most beautiful retailer – beloved for the joy, inclusion and inspiration we bring to our customers, employees and brand partners.

In this role we expect you to…

…Turn Diversity, Equity & Inclusion strategies into action

• Build and drive country and region-specific DEI action plans, advised by localised demographic and inclusion data, in partnership with regional Purpose Lead and country GMs.
• Leverage external and internal local DEI data and insights to identify barriers to adoption, recommend action planning, ensure local relevancy, and raise awareness about trends.
• Consult, coach and work with the APAC leadership team, inclusion / business / DEI groups, and other HR colleagues within the region to build an inclusive and diverse culture and workforce while supporting the hiring, developing, and retaining of diverse talent.
• Track DEI progress to ensure meaningful and measurable progress while driving accountability, transparency and commitment to improving diversity, equity, and inclusion in Sephora.

… Foster an inclusive Sephora community

• Collaborate and train HR teams to ensure DEI is embedded in all areas of the employee experience by supporting and promoting DEI processes across the entire employee life cycle (Talent Attraction, Recruitment, Onboarding, Development, Retention, Exit & Advocacy).
• Partner with Recruiting to ensure that our recruiters (external agencies), hiring managers, and interviewers are best equipped to find diverse talent and set interviewers up for success in the hiring process.
• Continue to drive adoption of our internal learning experiences (Unconscious Bias, Allyship, etc.) within Asia, RHQ and countries.
• Act as a subject matter advisor to integrate DEI’s content across Sephora's campaigns and programmes by ensuring the usage of inclusive language in all Sephora communications platforms; including but not limited to official websites, social media pages, job descriptions and internal documents. Collaborate with the relevant stakeholders to modify discriminatory content where necessary.
• Partner our DEI committee to help bring our diversity initiatives to fruition.

… Stay in the know and adopt best DEI practices

• Partner / identify / connect with like-minded ambassadors / advocates that supports our DEI ambitions.
• Collaborate with our Legal teams to ensure compliance with local country regulations on diversity and equity policies.
• Design company policies that reinforce diversity in the workplace, and address all kinds of harassment and protect minority groups.
• Partner with Corporate Communications team to create and deploy a cohesive internal and external narrative, ensuring consistency across the employee life cycle and industry.

We would love to hear from you if you have...

• Minimum 8 years of professional experience in Human Resources, Social Impact, DE&I or other relevant areas; with at least 3 years of proven experience in driving DEI strategies.
• Bachelor’s degree in human resources, social science or equivalent fields.
• Hands-on experience designing company policies around anti-discrimination and equal employer opportunities.
• Excellent communication and interpersonal skills to influence stakeholders from diverse background and seniority levels.
• Excellent understanding of DEI program and experience leading programs and relationships, with robust vocabulary related to diversity, equity, inclusion, social impact, and culture.
• Proficiency in both written and spoken English. Proficiency in Mandarin would be an advantage to work with China-based stakeholders.
• Experience working in an intersectional and collaborative manner to develop diversity across multiple global networks of employees.

The Job:

• Lead, coordinate, and manage joint lab projects in the field of materials and processing technologies, ensuring alignment with company goals and timelines
• Oversee the design, synthesis, and characterization of advanced polymers with debonding on demand functionality.
• Manage the Lead Technology Developer and Scientist
• (Processing Technologies), ensuring high-quality research and development.
• Apply project management skills to prioritize tasks, allocate resources efficiently and track project progress

The Requirements:

• PhD or Master’s in Material Science, Polymer Chemistry, or related field.
• 10+ years of industry experience, with at least 5 years in project management and leadership roles in material development

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

About the role
An exciting opportunity has arisen for an experienced Assistant Facilities Manager to join the team, based in the TUAS region, this full-time role will play a crucial part in the oversight and day-to-day management of Building facilities.

What you'll be doing

• Assisting the Facilities Manager in the overall management and maintenance of assigned projects
• Ensuring all building services and systems are functioning effectively and efficiently
• Coordinating with contractors and vendors to deliver planned and reactive maintenance
• Monitoring budgets and reporting on expenditures
• Implementing health and safety policies and procedures
• Responding to and resolving tenant queries and concerns in a timely manner
• Conducting regular inspections and providing recommendations for improvements
• Supporting the implementation of sustainability initiatives

What we're looking for

• Minimum 2-3 years' experience in a facilities management or building operations role, preferably within the public sector
• Strong knowledge of building maintenance, plant and equipment operations
• Excellent communication and interpersonal skills to liaise with stakeholders at all levels
• Proficient in using computerised maintenance management systems
• Ability to work independently and as part of a team
• Flexibility to work outside standard office hours as required
• Relevant qualifications in Facilities Management, Building Services Engineering or a related field would be an advantage

If you're ready for an exciting challenge and want to be part of a forward-thinking team, apply today!

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified

Interested applicants may send their resume to [email protected] or click APPLY NOW

Talentvis Singapore Pte Ltd | EA License No: 04C3537
EA Personnel Name: Ong Hui Shan (Gwen) | EA Personnel No: R1767800

• Location: Kallang Sector
• Gathering information and data to identify business requirements and processes with stakeholders.
• Creation and maintenance of requirements documents and requirements management.
• Identification of improvement opportunities and support in redesigning the process to improve productivity and efficiency.
• Work closely with stakeholders, including the project team, to ensure requirements are fully and accurately understood.
• Manage all testing activities required for system functionalities.
• Coordinates and administers project schedule/meeting/personnel including logistics such as resource booking.
• Plans and administers training plan/schedule for users.
• Plan, organise and carry out change management activities to ensure smooth transition for any new systems, functions or processes.
• Routine administration functions
• Any ad hoc duties as assigned

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Talent Acquisition:

• Partner with department heads and hiring managers to understand their manpower needs and provide guidance on recruitment best practices.
• Develop and implement effective manpower planning and recruiting strategies aligned with the organisation’s goals and workforce planning needs.
• Manage the full-cycle recruitment process, including sourcing, interviewing, and onboarding.

Performance Management:

• Support in the development, implementation, and review of performance management processes, including goal setting, performance reviews, and feedback mechanisms.
• Engage division heads and managers on employee performance issues and provide advice on HR related matters.

Employee Engagement and Retention:

• Develop and implement initiatives to enhance employee engagement and satisfaction, such as recognition programs and feedback mechanisms.
• Conduct exit interviews to identify reasons for employee turnover and recommend retention strategies.

HR Projects and Processes:

• Execute and oversee HR projects, systems, and processes to match business requirements and objectives.
• Review existing HR processes to identify areas of improvement and drive initiatives that contribute to the overall HR efficiency and effectiveness.
• Ensure compliance with relevant labour policies, employment laws, and legislations.

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

• Gathering information and data to identify business requirements and processes
• Creation and maintenance of requirements documents and requirements management.
• Identification of improvement opportunities and support in redesigning the process to improve productivity and efficiency.
• Manage all testing activities required for system functionalities.
• Plans and administers training plan/schedule for users.
• Plan, organise and carry out change management activities to ensure smooth transition for any new systems, functions or processes.
• Any ad hoc duties as assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

The Job:

• Oversee the admission process - provide a positive customer experience to the candidates before, during, and after their application
• Lead in facilitating the use and troubleshooting of backend IT systems
• Work closely with the Assistant Director to develop an effective marketing plan
• Organise and coordinate various marketing and promotional activities, including local and international information sessions and at selected education fairs and exhibitions, in a timely and cost-effective manner

The Requirements:

• Experience in administering postgraduate and executive programmes in Institute of Higher Learning or equivalent.
• Degree with at least 5 years’ experience in marketing and promoting Higher Learning or equivalent
• At least 5 years’ relevant experience in organising outreach activities

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Overview: We are seeking a Senior Fire Safety Manager to ensure full compliance with fire safety regulations and to oversee the maintenance of all fire safety systems.

This role involves managing the implementation of the building's emergency response plan, conducting regular inspections and fire drills, and ensuring compliance with fire safety certification requirements.

Key Responsibilities:

• Perform routine inspections of all fire safety systems and equipment.
• Identify and resolve fire safety deficiencies to maintain regulatory compliance and ensure optimal performance of fire protection systems.
• Organize and conduct regular fire drills, ensuring that building occupants, including users and tenants, are familiar with evacuation procedures and prepared for emergencies.
• Review and update the building's emergency response plan as needed to accommodate changes in regulations, building layout, or new equipment.
• Prepare and submit the annual fire safety report to the relevant authorities for the renewal of the building's fire certificate.
• Ensure all fire safety measures meet certification criteria and comply with Singapore fire safety codes and regulations.
• Report to relevant authorities on fire-related matters, including incidents, compliance issues, and equipment maintenance updates.
• Complete any other fire safety-related assignments as directed by supervisors or senior management.

Qualifications:

• Certified Senior Fire Safety Manager (FSM)
• Knowledge of fire safety codes and regulations
• Experience in fire safety management, facilities management, or the defense sector

If you are passionate about fire safety and compliance and have the relevant experience, we invite you to apply.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified

Interested applicants may send their resume to [email protected] or click APPLY NOW

Talentvis Singapore Pte Ltd | EA License No: 04C3537
EA Personnel Name: Ong Hui Shan (Gwen) | EA Personnel No: R1767800

Job Title: Manager, Learning & Development (L&D)
Budget: Up to $7.3K
Reporting to: L&D Team Lead

Position Overview:
As a key member of the Learning & Development team, you will partner with business leaders to design and implement impactful learning strategies and programs. Your role will focus on fostering a culture of continuous learning and innovation.

Key Responsibilities:

Learning Partnering:

• Engage with business leaders to identify and develop essential capabilities and competencies.
• Foster a culture of learning and innovation within the organization.

Program Design and Implementation:

• Design, develop, and implement learning programs aligned with organizational goals and skill development.
• Address skill gaps through tailored initiatives.

Program and Sponsorship Management:

• Manage learning resources and budget for the job family, utilizing learning analytics to uncover new opportunities.
• Oversee L&D funding programs and schemes, including budget management, application processes, and impact measurement.
• Administer MOH-funded schemes such as the Health Manpower Development Plan and MOH-In-Service Scholarship & Sponsorship, ensuring compliance with implementation approaches.

Innovation in Learning Practices:

• Stay updated on emerging learning and development practices, tools, and technologies.
• Explore and implement bold new approaches to enhance learning effectiveness.

Culture Change Initiatives:

• Lead initiatives to reinforce organizational Core Values and promote a culture of learning and innovation.
  

Qualifications:

• Degree / Masters in Human Resource / Business Management related field
• Proven experience in Learning & Development, preferably in a healthcare or similar environment.
• Strong communication and interpersonal skills to engage with diverse stakeholders.
• Ability to analyze data and translate insights into actionable strategies.
• Familiarity with budget management and funding processes.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Overview:

The Procurement Manager oversees contracts and procurement activities, ensuring accuracy in performance requirements, delivery schedules, and cost estimates. They lead the purchasing team, driving efficiency and performance while supporting product conversions and achieving organizational savings.

Responsibilities:

• Manage the competitive bidding process for capital equipment.
• Coordinate bid reviews and contract implementations.
• Negotiate contracts and advise on rights and obligations.
• Prepare estimates and monitor contract compliance.
• Resolve invoice exceptions and maintain vendor performance.
• Serve as the primary contact for capital procurement requests.
• Prepare reports and assist in budget management.
• Participate in HR activities for the purchasing team.

Job Specifications:

• Minimum Diploma or Degree from a recognized institution.
• At least 5 years of purchasing experience.
• Proficient in SAP and Excel.
• Strong communication skills and ability to work collaboratively.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Gathering information and data to identify business requirements and processes
• Creation and maintenance of requirements documents and requirements management.
• Identification of improvement opportunities and support in redesigning the process to improve productivity and efficiency.
• Manage all testing activities required for system functionalities.
• Plans and administers training plan/schedule for users.
• Plan, organise and carry out change management activities to ensure smooth transition for any new systems, functions or processes.
• Any ad hoc duties as assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Our client is currently looking for a dedicated Business Development Assistant Manager to join their reputable law firm based in Singapore. As a Business Development Assistant Manager, you will be an integral part of the firm's growth and client outreach strategies. Your responsibilities will include identifying new business opportunities, nurturing client relationships, and developing marketing initiatives. Working closely with the legal team, you will contribute to the firm's continued success and play a pivotal role in achieving their business objectives.

Key Requirements:

• Educational qualification of at least a Polytechnic degree or higher.
• Training provided
• Bilingual proficiency in both English and Mandarin is essential. Strong Mandarin proficiency is preferred, especially for handling Mandarin-speaking clients.
• Prior experience in sales or customer service, such as roles in cabin crew, banking, property, insurance, or hospitality, is considered an advantage.
• Ability to excel in a fast-paced work environment.

EA License Name & License Number: SMTP Consult Pte. Ltd. (23C1754)

EA Personnel Name & Registration Number: Zach Ng Hooi Mun (R24122942)

Job Title: Manager, Learning & Development (L&D)
Budget: Up to $7.3K
Reporting to: L&D Team Lead

Position Overview:
As a key member of the Learning & Development team, you will partner with business leaders to design and implement impactful learning strategies and programs. Your role will focus on fostering a culture of continuous learning and innovation.

Key Responsibilities:

Learning Partnering:

• Engage with business leaders to identify and develop essential capabilities and competencies.
• Foster a culture of learning and innovation within the organization.

Program Design and Implementation:

• Design, develop, and implement learning programs aligned with organizational goals and skill development.
• Address skill gaps through tailored initiatives.

Program and Sponsorship Management:

• Manage learning resources and budget for the job family, utilizing learning analytics to uncover new opportunities.
• Oversee L&D funding programs and schemes, including budget management, application processes, and impact measurement.
• Administer MOH-funded schemes such as the Health Manpower Development Plan and MOH-In-Service Scholarship & Sponsorship, ensuring compliance with implementation approaches.

Innovation in Learning Practices:

• Stay updated on emerging learning and development practices, tools, and technologies.
• Explore and implement bold new approaches to enhance learning effectiveness.

Culture Change Initiatives:

• Lead initiatives to reinforce organizational Core Values and promote a culture of learning and innovation.
  

Qualifications:

• Degree / Masters in Human Resource / Business Management related field
• Proven experience in Learning & Development, preferably in a healthcare or similar environment.
• Strong communication and interpersonal skills to engage with diverse stakeholders.
• Ability to analyze data and translate insights into actionable strategies.
• Familiarity with budget management and funding processes.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Key Responsibilities:

• Clinical Risk Management: Collaborate with cross-departmental teams to identify, prioritize, and mitigate clinical risks.
• Framework Implementation: Execute and support the clinical risk management plans aligned with our strategic goals.
• Data Integration: Analyze data from various sources, including incident reports and clinical complaints, to enhance risk management processes.
• Horizon Scanning: Lead proactive risk identification and analysis to anticipate potential impacts on the organization.
• Committee Support: Serve as the secretariat for the Clinical Risk Management Committee, ensuring effective operations and communication.
• Project Management: Lead or contribute to assigned projects that drive our clinical risk management initiatives forward.

Requirements:

• A relevant degree from a reputable university.
• Experience in quality management and risk management is preferred, with healthcare experience being an advantage.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

This include administration of awards ceremonies, coordination of staff recognition nominations and management of pre-service scholars. You will also partner stakeholders to organise career talks and career fair within the organisation.

Interested candidates, do drop me the following:

Tele: @jesswongie

WA 96503173

or email to [email protected]

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Our client is a well-established international bank and has a strong presence in Asia. They are recruiting for Premier Relationship Managers to expand their business.

about the job

• Contribute to the bottom-line of Premier Banking through the accomplishment of profit and growth targets.
• Manage the relationships with new and existing High Net Worth clients through professional consultative financial analysis.
• Required to execute good customer service while reaching to the database provided by the bank.
• To identify suitable financial solutions offered by the bank to meet client's financial goals.
• Ensuring all transactions are strictly compliant with audit and statutory guidelines

skills and experience required

• Minimum local diploma in any discipline.
• Minimum 3 years of retail banking experience will be advantageous.
• Strong knowledge of investment and insurance products.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Responsibilities:

• Supports execution of relevant packaging projects for SEA under the guidance of the SEA Packaging Category Manager.

• Oversight of relevant packaging projects within SEA to ensure they are delivered as in accordance with market roadmaps.

• Identify any risks associated with delivering relevant packaging projects by leading resolution of critical issues impacting the projects and subsequently driving decisions to closure, escalating where appropriate.

• Support and report tracking, status and risks for relevant packaging projects

• Balancing cross-functional departments through partnering with key stakeholders that are working against the delivery of relevant packaging projects

• Ability to lead and influence project team members to take positive action and accountability for their assigned work; tries to resolve any issues/challenges directly with team members and escalates to management if needed.

SKILLS AND EXPERIENCE

• Minimum Bachelor’s Degree in engineering, technical or packaging related discipline or minimum of 3 years in project management within the Food Service, QSR, Consumer Packaged Goods or Pharmaceutical industries.

• Minimum 3 years in packaging-related industry/discipline with demonstrated success in packaging.

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before we began.

We are looking for a Business Development Manager who is responsible for delivering on account revenue and gross margin targets as well as overall client satisfaction and driving innovation and continuous improvement in partnership with internal and external stakeholders in a matrix environment.

Expected key activities include building relationships with client executive stakeholders including the C-suite, owning the client strategy/account plan, building and growing account relationships, overall operational performance and client satisfaction, and growing revenue/margin with the client. The focus of this role is on the sale and delivery of outsourced customer experience solutions including contact center solutions as well as software, analytics and other services, in order to drive better customer experiences and positive outcomes for the client.

The ideal candidate will also bring both a successful track-record in contact center sales selling outcome-based solutions as well as experience providing digital customer engagement solutions or have deep knowledge and sales experience, possibly in field sales. Successful candidates will be able to build strong relationships within existing and new partners, as well as understand where the client needs intersect across all business lines.

Key Responsibilities

Business Development

• Develop and expand business relationships with existing clients through upselling and cross-selling opportunities.
• Build and maintain a strong network of prospects to ensure a consistent pipeline for conversion into sales.
• Identify and pursue new business opportunities, creating and managing a pipeline for sustainable growth.

Sales Cycle Management:

• Manage the end-to-end sales process from initial contact to contract, ensuring efficiency, effectiveness, and transparency.
• Prepare Statements of Work (SOWs) and quotations tailored to client needs and project requirements.
• Oversee the preparation of Requests for Proposals (RFPs), ensuring all client requirements are addressed comprehensively.

Client and Partner Engagement:

• Demonstrate the ability to identify and address client business problems, assess risks and profitability, and drive the development of mutually beneficial account plans.
• Effectively negotiate and collaborate with internal and external partners to achieve business objectives.

Team Management:

• Manage operations of cross-functional teams to ensure alignment with client expectations and company objectives.
• Facilitate communication and coordination among team members to achieve business goals and maintain high performance.
• Provide ongoing support, guidance, and motivation to team members to foster a collaborative and productive work environment.

Prerequisites

• 3+ years of solid record of technology manpower/outsourcing firm focusing in account management or business development.
• Experience identifying, developing, negotiating and closing large-scale deals
• Experience communicating and presenting to senior leadership
• Confidence in your ability to create high volume pipelines and accurately forecast close dates
• Excellent English communication skills – verbal and written

Benefits

• Competitive salary (compensation will be based on experience)
• Medical insurance
• Yearly reward based on performance
• Casual work environment and attire
• A solid team behind you: great people who love what they do
• A fun culture which promotes learning and knowledge sharing
• Opportunities for personal and professional growth offerings from our in-house Learning @ Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops and conferences.

Get in touch

Please visit www.aleph-labs.com or drop us an email at [email protected].

Aleph is an equal opportunity employer and we work in an engaging, collaborative environment, where ideas are shared freely. By uncovering insights and opportunities, we inspire everyone to dream big towards the future solutions.

Report to: Head of Operations

Job Summary

The Guest Relations Manager is responsible for ensuring exceptional guest experiences by managing guest services and addressing any concerns or issues. This role involves assisting with the front of house operations, enhancing guest satisfaction, and maintaining a positive reputation for the club.

Key Areas of Responsibility

· Ensuring and providing flawless, upscale, professional, and high-class guest service experiences.

· Analyzing customer feedback and providing strategic direction to continuously improve overall rating.

· Responding to guests needs and anticipating their unstated ones.

· Make our members feel welcome.

· Implementing plans to improve member’s satisfaction.

· Assisting with member and guest’s queries/disputes.

· Provide excellent customer service skill.

· Actively listen to and resolve complaints.

· Coordinate and manage communication between guests and staff and follow up to ensure customer concerns are resolved.

· Guest relations managers are responsible for maintaining open lines of communication between staff and member and guests.

· Monitor guest feedback and reviews to identify areas for improvement.

· Develop and implement strategies to improve overall member and guest satisfaction.

· Respond to any questions, needs and desires of guests, and follow up with member and guests to ensure their requests have been met to their satisfaction.

· Expect and react promptly to member and guests' requirements and inquires.

Join Our Team as a Digital Marketing Specialist!