Total 9 talent acquisition specialist job vacancies in d27 yishun sembawang

Winner of E50 Awards 2021, 2022 & 2023

One of Singapore’s Fastest-Growing Companies 2022

Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly, handle and resolve customer inquiries, complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Process orders and requests
• Organize workflow to meet customer time frames
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Manage administration
• Support, communicate and coordinate with Sales team and internal departments

Requirements

• Min GCE ‘N’ or ‘O’ Level or equivalent
• Bilingual in English and Mandarin to interact with Mandarin speaking customers
• Experience in sales support / customer service would be an added advantage
• Knowledge of customer service principles and practices
• Customer Service Oriented
• Dedicated team player with ability to work under pressure and deliver results
• A meticulous and responsible employee
• Able to work independently with minimum supervision
• Knowledge of relevant computer applications
• Able to work independently

Job Description

• Coordinate and responsible for end-to-end Service Contracts Management, which includes quotation creation, contracts activations and invoice management.
• Ensure prompt and accurate activation, renewal and billings to customer per contract terms
• Modifies quotations according to terms agreed under deals when deemed necessary.
• Perform relevant document checks ensuring alignment with Agilent’s policies, processes and legal requirements
• Responsible for managing Service Orders in CRM, triggering invoicing in a timely manner
• Timely follow up with Customer Service Organization for any incomplete documentation
• Works closely with other business partners to support change requests, with proactive communication to customers and provide problem resolutions
• Manage customer’s queries with care via telephony system and email, understand customer needs and take ownership for customer satisfaction.
• Responsible for customer’s journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Maintains completeness and integrity of service contract data in the CRM system
• Timely archival of order packages in CRM system
• Provide support in business projects related to process improvement, customer experience, etc.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross functional teams within Agilent to achieve goals as needed.
• Performing on miscellaneous duties and projects as assigned.

Qualifications

• Diploma or University Degree in Business Management, Business Administration or any other related field and equivalent experience in customer service operations.
• Excellent communication skills, both written and verbal in English (and country specific as required)
• Proficiency in MS Office – Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer centric mindset
• Goal oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Good team player who can cooperate cohesively within the team and with cross functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift when necessary, especially on the last few business days of the month.
• Proficiency in Thai language preferred but not mandatory

Position Summary

This position will be responsible for leading the implementation projects of new distribution centers and warehouse operations to support geographical expansion initiatives or network redesign in APAC. Plays a lead role in the negotiation, evaluation and implementation of service provider contracts and service agreements. Works cross-functionally to ensure logistics processes, practices and initiatives comply with global standards. Enhances product workflow by analyzing, developing and implementing logistics plans that have a positive impact on production, distribution and inventory in the region. Identifies underperforming areas, stakeholders, root causes and generates corrective actions. Serves as a liaison to other functional departments including trade compliance, regulatory, environmental, finance, customer service, GIS, procurement and legal to target productivity metrics and business continuity.

Position Responsibilities

• Leads the implementation projects of new distribution centers and warehouse operations to support geographical expansion initiatives
• Leads evaluation, negotiation and implementation of 3PL service provider contracts and service agreements, to include operation start-ups and transitions
• Updates and maintains Standard Operating Procedures with 3PL service provides
• Works with regional management to ensure logistics spend meets forecast and budget
• Collaborate closely with market expansion and commercial teams to deliver business case submissions for geographic distribution models
• Implement Quality Policy and objectives for the global logistics organization
• Establish and maintain global logistics procedures, work instructions & job aids in compliance with the Quality System
• Drive cold chain solutions (storage & packaging) to be robust, effective, validated and cost efficient
• Ensure packaging solutions are fit for purpose, compliant, cost efficient and the regional usage levels meet illumina’s CSR goals
• Review/establish clearly defined customer requirements and requisite procedure
• Develop, document and control processes for continued improvement for operational
• Analyze data for performance trends and drive corrective action and risk management
• Establish training requirements and standards

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Position Requirements:

• 8+ years’ experience in roles that demonstrate significant end-to-end logistics and distribution process oversight/leadership
• Excellent, hands on knowledge of Quality System Regulation (QSR), Quality System Inspection Technique Audits (QSIT), FDA 21 CFR 820 Good Manufacturing Practices & Good Distribution Principles (GMP/GDP), ISO13485 & ISO9001
• In-depth knowledge of ERP/MRP system (SAP) and EWM (preferred)
• Excellent knowledge of FDA CFDA and EU regulatory compliance for medical devices
• Excellent problem-solving skills, critical strategic thinking, and the ability to manage and adapt to changes quickly
• Excellent communication skills, including the ability to speak clearly and persuasively in positive or negative situations, listen and gain clarification, respond well to questions; demonstrate effective group presentation skills, and write clearly and informatively
• Strong background working with/on cold chain solutions
• Strong exposure & utilization of Lean Manufacturing Principles & continual improvement
• Excellent project management skills
• Ability to fluidly change management style to successfully build relationships, influence others & build broad cross functional support
• Broad knowledge of warehouse and logistics operations, concepts, and technology
• Experience working with a global multi-site corporation
• 25% travel worldwide

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Education Requirements:

• Typically requires a minimum of 8 years of related experience with a Bachelor’s Degree; or 6 years and a Master’s Degree; or a PhD with 3 years’ experience; or equivalent experience

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Key Responsibilities:

Shipments:

• Shipping / Logistics - Arrangements and follow-up on incoming / outgoing shipment, locally and internationally.
• Documentation – Preparation of Shipping documents, request forms, shipping invoices, customs declaration documentations, etc.

Inventory Management:

• Inventory Management and shipment around the APAC region.
• Ensure inventory listing for all warehouses is updated and communicated with the team through Microsoft SharePoint

Event Management:

• Manage Marketing activities roll-out for the Singapore Market, working in collaboration with Regional MPM and RMS.
• Coordinate logistics, such as catering, venue booking, and transportation.
• Prepare materials and set up for events.
• Greet and assist visitors in a friendly and professional manner
• Handle Purchase Requisitions for Manpower / Marketing activities support purposes.

Administration:

• Point of contact for the APAC Marketing Team
• Updating the A.Com website to ensure new webinars and events are included on a weekly basis.
• Generate monthly expense overview report for Marcom Manager to keep track of the team’s budget allocation and invoicing status. Keep track of the Team’s Blanket POs (BPO) for key projects and work with agencies to ensure invoicing is done on time.
• Generation of Monthly Budget Report
• Update APAC Sharepoint site, including the events calendar on a weekly basis.
• General Invoicing – raising POs, updating QuickBase (budget tool)
• Organise team lunches / meetings as required
• Organise all logistics for the team
• Provide administrative support to APAC Marketing team.
• Assist with onboarding new employees, including preparing workstations (in Singapore) and orientation materials.
• Handle confidential information with discretion.

Administration Support for AVP:

• Support AVP APAC Field Marketing with any admin related tasks

Qualifications

• Diploma or Bachelor Degree in Marketing, Business Administration, Business Management or any other related field
• Minimum 3 - 4 years of relevant experience
• Experience in handling platforms such as SAP CRM, SAP ARIBA, Microsoft SharePoint, ASANA

As the Services Sales Manager, you will spearhead sales initiatives across the SMT region, encompassing countries such as Singapore, Malaysia, Thailand. Your primary responsibility will be to expand market share and fortify our presence within these key markets. This role demands strategic oversight of direct sales operations, achieving ambitious growth targets, and ensuring high levels of customer satisfaction. You will be pivotal in driving strategic and operational excellence, adapting to market demands, and fostering sustainable growth within the region. Develop and execute tailored sales strategies that address the unique needs and opportunities across the diverse SMT market landscape.

Responsibilities

• Strategic Planning: Develop proactive business plans direct markets that align with the organizational strategy and feed into the business planning process promptly.
• Sales Growth: Achieve sales targets by identifying opportunities with existing and new accounts. Understand customer needs to uncover additional opportunities across all products and solutions. Build and leverage relationships with key customers to expand.
• Business Plan Execution: Lead in the successful delivery of business objectives through high-quality planning and execution of tailored business plans.
• Performance Monitoring: Regularly assess the performance of team members, provide feedback and support to help them meet sales targets and improve their effectiveness in the market.
• External Representation: Participate and drive key external events and meetings such as client meetings, presentations, and roundtables.
• CRM Management: Manage the local sales processes and ensure the integrity of data on the CRM system. Utilize tools effectively to build robust relationships with key customers and Team Members.
• Forecasting Accuracy: Ensure the accuracy of monthly and quarterly forecasts.
• Compliance: Conform to and abide by all regulations, policies, work procedures, safety rules, and ensure high ethical standards are maintained.

Qualifications

• Bachelor’s degree in Science, Business, or a related discipline is required.
• Minimum 4-5 years of experience as a Sales Manager, Business Development Manager.
• Knowledge of the Analytical industry is advantageous.
• Ability to drive collaboration between cross-functional team members to execute sales growth strategies.
• Passionate about customer satisfaction and possesses change management experience.
• Strong business and financial acumen.
• Ability to work independently; self-motivated and results oriented.
• Mature, maintaining poise under pressure.
• Excellent interpersonal and communication skills.
• Strong presentation skills and story-telling skills
• 20-30% regional including occasional international travels.

The Global Demand Planner will lead the demand planning process for our Instrument Manufacturing Center of Excellence, ensuring accurate and efficient demand forecasts across multiple product lines, manufacturing processes, aggregation levels and time horizons. The Global Demand Planner will liaise with many functions including sales, marketing, finance, and operations to obtain product and market intelligence throughout the product and order lifecycle which influences demand and transform this into actionable insight and plans. This individual is a key participant in the execution of the S&OP process – building strong collaboration to build robust demand plan and deliver our commitment to stakeholders and customers. This role will champion new demand planning and S&OP processes and drive data-driven decision making in the planning processes.

Position Responsibilities/Duties:

• Participates in all aspects of Sales and Operations Planning including providing leadership of the process when required.
• Supports the assessment of impact related to various demand and supply chain scenarios across the order fulfillment process.
• Supports the development of risk management strategies to mitigate potential supply chain disruptions and maximize customer satisfaction.
• Collaborates with Order Management, Customer Operations and Supply Operation teams to address urgent customer orders and material shortages.
• Ensures that customer requirements are understood by all stakeholders. Supports the identification and analysis of gaps between demand and product availability, providing actionable insights to support business objectives and optimize our customer fulfillment metrics.
• Analyze historical sales trends, cycles, and seasonality, integrate sales and marketing inputs, develop & train forecasting model, and prepare detailed forecast data. Develop and refine statistical forecasts that incorporates all sources of demand including but not limited to new product introduction, refurbishment, support, demo, warranty, and trade sources. Reconcile significant variances and adjust models to reflect updated sales and market assumptions, working towards achievement of a consensus forecast.
• Ensures solid documentation of monthly demand adjustments and assumptions by plant, product family, and sales. Communicates demand changes to relevant stakeholders and prepares for questions that may be posed during demand reviews,
• Tracks and reports monthly forecast accuracy as well as other operational reports published by the Planning group.
• Supports the development and implementation of new planning policies, standards, guidelines, technology and procedures.
• Supports ramp-up / ramp-down demand planning for New Product Introductions, version changes, and obsolescence.
• Analyze Material Requirements Planning (MRP) and Material Master data for accuracy and adjusts system parameters to achieve desired results. Adjusts and determines use of system parameters to achieve desired results.
• Consults with management on long-range goals and business objectives.

Qualifications

Critical Skills & Behaviors:

• Strong skillsets in communication and stakeholder engagement. Ability to adjust communication style to match audience and culture and can effectively influence others. Proven ability to build cross-functional and cross-departmental support, fostering a collaborative team culture and enhancing overall group effectiveness.
• Customer-centric mindset to deliver outstanding service and strong drive to improve and change processes.
• Sets clear performance standards for self and others; holds people accountable for results. Ability to work in a fast-paced operational environment under time constraints. Escalates issues to management and stakeholders clearly and quickly.
• In-depth knowledge of MRP types and methodologies, with the ability to apply them effectively to meet diverse business requirements.
• Experience and understanding of forecasting process and the use of various forecasting models to best predict demand through reduction of forecast error.
• Experience of implementing use cases with advanced analytics and Artificial Intelligence with good understanding of digital tools and platform.
• Understands the value and use of various forecast error metrics (MAD, MSE, MAPE, bias, etc).
• Able to identify opportunities to reduce forecast error and improve value of demand plan.
• Proficient with statistical and data analysis
• Ability to identify process gaps or improvement opportunities and support the design solutions to address them. Possesses continuous learning focus; takes initiative to continually expand knowledge base and return learning to the organization.
• Effective in creation and maintenance of process documentation and records. Excellent written oral communication and process documentation skills.

Required Education & Experience:

• Bachelors, Masters, University Degree or equivalent in business or technically related field.
• Experience in manufacturing & supply chain for high-mix-low volume, and/or, life-science instrument products is preferred.
• Experience in advanced analytics and/or AI/ML models is preferred.
• Minimum of 8 years of experience in leading demand planning as part of the Sales & Operations Planning process, managing the development of demand forecasts, developing statistical forecasts, and evaluating forecast results or related experience.
• Advanced experience with Microsoft Excel.
• SAP or related ERP experience.

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

The Certified Pre-Owned Instrument (CPO) business is a top choice for budget-conscious customers looking to purchase pre-owned analytical instrumentation from Agilent that meets the same high standards for quality and post-sale ownership protection as new Agilent instruments. As budgets decrease and demands for productivity increase, customers need reliable, high-quality equipment at affordable prices. Pre-owned analytical instruments are received from various sources and undergo cleaning, refurbishment, and testing according to Agilent standards and specifications in preparation for resale through Agilent's Certified Pre-Owned Instrument program. The CPO business is rapidly growing and highly visible within LSAG, and it aims to expand its global reach by establishing a new refurbishment capability footprint in Singapore. This is an exciting opportunity to join an entrepreneurial business!

As a Refurbishment Technician, your responsibilities will include (but are not limited to):

• Repairing, maintaining, troubleshooting, and testing equipment following Agilent specifications and to a "like new" standard
• Collaborating with a large team across various functions
• Receiving training and providing support for various products within the business portfolio
• Maintaining accurate and detailed repair records
• Ensuring a clean and safe work environment
• Reviewing and maintaining factory work instructions
• Identifying opportunities for process improvements
• Adhering to SOPs and WI’s and upholding quality and regulatory standards

Qualifications

• Diploma or Bachelor Degree in Biotechnology, Chemical Engineering, Electrical and Electronics, or its equivalent
• Typically, candidates should have 3-6 years of relevant experience in technical support and troubleshooting for software and hardware at the entry-level.
• Hands-on system-level (assembly, troubleshooting, testing) experience with at least one of the Agilent products: Liquid Chromatography (LC), LCMS, Gas Chromatography (GC), and Automation products.
• Proactive and able to lead when required.
• Strong troubleshooting and analytical skills.
• Fostering innovation and emphasizing continuous development.
• Demonstrated expertise with SAP ECC and Agile/MES
• Proficiency in assisting others with technical problems.
• Demonstrated experience with Excel data entry and report generation.
• Understanding of bill of material structures, part numbers, and product configuration.
• Strong written and verbal English communication skills.
• Ability to collaborate with global team members.
• Customer-centric and self-motivated.
• Experience in working in an environment with interruptions and multiple changing priorities.
• Taking personal responsibility and ownership; exercising diligence and being detail oriented.
• Acting with uncompromising integrity.

Strategic Analysis & Direction Setting

Supply Market Analysis

• Develop a strong understanding of the supply market, its capability, direction, trends, etc. Understand who the best suppliers are; the niches they serve, their capability, etc.

Partner & BU Alignment

• Develop strong understanding of business requirements. Work with partners to clearly understand their direction and needs.
• Internalize the requirements and define what needs to be delivered to meet their needs, also identify additional opportunities to deliver new value-add.

Strategy Development

• Work with management to translate the business requirements into objectives and goals for the commodity.
• Lead the development of the commodity strategy. Develop the appropriate initiatives to achieve the strategy and meet business requirements.
• Establish sourcing targets based on the business needs and requirements. Develop the appropriate sourcing strategy and initiatives and plans to meet and / or exceed the targets. Also, develop the appropriate supplier performance expectations utilizing the TQRDCE categories. Ensure expectations are tied to business needs. Communicate any changes in expectations in a timely manner
• Establish total cost of ownership targets based on business needs. Implements the appropriate initiatives to meet and/or exceed targets.

Supplier Evaluation & Selection

• Evaluates production and R&D requirements. Determines if a current supplier can meet the needs.
• Identifies, evaluates and selects new suppliers that meet Agilent’s business requirements. Conducts supplier audits the engineers to properly evaluate potential suppliers.
• Prepares and evaluate quotation packages. Establish cost standards and analyze variances for new parts/products. Drive cost optimization throughout supply chain and provide reporting.
• Ensure the right set of suppliers available when needed.
• Prior to selecting a new supplier, assesses the need for a contract, establishes performance expectations, and reviews financial stability
• Upon supplier selection, develops and negotiates the appropriate contracts that protects Agilent’s interests; gets the best total cost, and minimizes business risk. Review and discuss their business recovery plan and succession plan if this is a critical part or supplier.

Commodity Analysis and Execution

• Stay current with industry developments for the commodity. Conduct research using various sources such as trade journals, internet, ISM, business news and internal and external networking. Maintain a basic technical knowledge.
• Maintain continuous assurance of supply - serve as an escalation point for AOS issues.
• As the commodity team leader, work with management to establish goals and objectives and drive to meet the goals as set at the Procurement BFT level. Help coach and train team members, build teamwork, lead team meetings and communicate important commodity related information, set priorities, track and report commodity team performance and business fundamentals, and drive for continuous process improvement. Help the management hold the team accountable for meeting commitments.

Contract Management

• Develops and negotiates the appropriate contracts that protects Agilent’s interests; gets the best total cost, and minimizes business risk. Review and discuss their business recovery plan and succession plan if this is a critical part or supplier.

Cost Management

• Conduct the appropriate analysis for the commodity to analyze ‘total cost’ and set the appropriate targets. Conduct the appropriate analysis (‘should cost models’ or other forms of analysis) to ensure that the cost being paid has been analyzed and an external comparison of the product or some of the raw material or fabrication has been completed and what we are paying is inline or below the market.
• Execute the appropriate initiatives / projects to achieve cost savings targets / total cost of ownership solutions.

Supplier Performance Management

• Execute TQRDCE surveys, analyzes data, and prepare supplier feedback. Meet with management to share supplier results, plans and gain their support. Meets with top suppliers at least annually to review direction, assure alignment, and review performance results. Hold suppliers accountable for meeting commitments and performance expectations. Work with suppliers to develop performance improvement plans (as needed) and monitor progress.
• Ensure quality management expectations are set. Hold suppliers accountable for meeting quality requirements. Ensure Agilent’s SQSR’s are met based on AGILENT’s guidelines. Monitors environmental requirements and ensures compliance.

Risk Analysis and Management

• Conduct appropriate risk analysis; identify options and work to minimize risk from impacting business
• BCP Team facilitation at each site for suppliers in matrix (i.e. ATS Manager with CMs and SRMs, LFS, ATIS and so forth) Operating Managers will consolidate and summarize information on behalf of organization for formal submission.
• Supplier Liability Reporting overall accountability for reporting and representing data from suppliers. Will facilitate and submit data from SRMs and report centrally.

Supply Market Intelligence

• Keep supply market data up to date. Ensure supply market analysis stays current. Maintain an understanding of who the best suppliers are; the niches they serve; new market entrants; etc.

Strategy Execution & Management

• Execute and maintain the commodity strategy. Report progress and results to management and partners on strategy initiatives and projects.
• Manage the world wide supply base in accordance with the commodity strategy.
• Evaluate changes in business requirements and conditions; update strategy accordingly.

Partner Management

• Provide partners with the highest quality products and services. Periodically survey partners to assess changing business or technology needs.

Strategic & Value-Based Sourcing

• Understands business needs and direction along with what is needed from the supply base. Collaborates with the Supplier Relationship Manager to understand the capability from our top suppliers. Work with them to identify, suggest, and implement sourcing opportunities that provide can provide new or additional value-add to the organization.

Supplier Collaboration

• Work with SRM’s to identify areas of opportunity to develop new or optimized business processes with suppliers as defined in your commodity strategy. These efficiencies between the two organizations could impact ‘total cost’, quality or other key areas.

Qualifications

• Bachelor's or Master's Degree in Business Administration or equivalent
• Minimum 8+ years relevant experience for entry to this level
• Supplier management experience
• Category strategy development experience

The Regional Sales BPA- CI Facilitator is responsible for standardization and ensuring adherence to global sales processes within the region. The Regional Sales BPA- CI Facilitator collaborates with the Global Sales BPAs and Continuous Improvement Program Manager to identify and execute on sales focused continuous improvement opportunities. Specifically, the Regional Sales BPA- CI Facilitator primary functions are the following:

• Facilitate cross-functional collaboration to optimize global processes to meet regional sales needs, enhancing efficiency through continuous improvement
• Support Regional Teams to identify continuous improvement opportunities and initiatives related to global/regional sales processes
• Provide education and training to regional sales team on best practices in continuous improvement

Principle Duties/Responsibilities:

The primary responsibility for this position is to optimize global sales processes to meet regional needs, keeping continuous improvement in mind. As Regional Sales BPA- CI Facilitator, it includes:

• Serve as a regional Subject Matter Expert, working with Portfolio Management to advance key project initiatives
• Facilitate training on global sales processes to regional team members
• Provide support and guidance to regionally focused CI facilitators to drive continuous improvement initiatives
• Identify avenues for support within the regional sales teams to enable execution on submitted improvement ideas
• Monitor regional effectiveness of implemented global sales processes and Continuous Improvement initiatives
• Promote a Continuous improvement mindset within the regional sales organization

Further responsibilities include:

• Problem / process issue resolution and improvement
• Track and proactively plans commitments, deadlines, and meeting materials
• Ability to direct questions and solve problems independently
• Interactions with high level managers within the organization including giving presentations on Continuous Improvement initiatives

Qualifications

• BA/MA degree in Business or any other related field
• Typically, 8+ years relevant process management experience with strong focus on continuous improvement
• Creativity to design innovative and effective processes
• Experience supporting global sales programs and initiatives
• Global Sales process knowledge
• Analytical and problem-solving skills
• Superior PC application skills (Excel, PowerPoint, SharePoint, SPARK)
• Flexibility to support extended hours due to global nature of org
• Willingness to learn and apply new tools
• Continuous Improvement Experience
• Interpersonal and team-effectiveness skills
• Ability to achieve results with cross-functional teams
• Ability to work remote