Total 517 Others/Any tech support job vacancies in D10 Ardmore, Bukit Timah, Holland Road, Tanglin

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes

in providing technical support or customer service for complex products or services. An ARC typically

employs highly trained and specialized agents who are knowledgeable about the product or service being

supported. They may also use advanced technologies such as artificial intelligence, chatbots, and

automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and

management of the product or service being supported, identifying, and resolving issues before they

become problems for customers. This can help to improve overall customer satisfaction and reduce

downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality

technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work

closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier

1 is the first line of technical support. This team is responsible for basic customer

issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non-

technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

 Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR

handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

 Record and manage all transactions/ cases in Service Management System

 Broadcast notifications to the relevant parties

 Provide timely status update, follow up on cases escalated until closure within the service level

agreement.

Ensure daily tasks are executed according to the Standard Operation Procedure

Role:(.Net) Tech Lead Developer

Description:

Purpose
• The successful candidate will be primarily responsible for performing development activity for Client Lifecycle Management System (CLM).
• The qualified candidate is expected to have a thorough understanding of software development life cycle and experience in delivery of the software development in an enterprise environment.
• This resource is expected to lead the discussions on deliveries, analyse functional solution and impact to existing systems.
• The incumbent is expected to evaluate the requirement and provide estimates on effort, plan for the delivery activities and create/review the Technical Design Document.
• The incumbent is also expected to guide junior and vendor to ensure quality deliveries.
Job Responsibilities
• Planning: Plan for development activities and provide effort estimates.
• Requirement Gathering: To discuss and work with System Analysts to understand and analyze user/business/system functional requirements to determine the delivery requirements.
• Create Technical Impact Analysis: Conduct risk assessment to examine, evaluate existing vs. to-be processes, determine and identify any technical constraints and limitations to the proposed solutions. Design technical solutions based on Functional Specification Document.
• Development & Unit Testing: Build solutions based on Technical Specification and conduct unit tests to ensure quality of development.
• Create Release Documents: Create or review documents related to system release or deployment.
• Incident support: Provide technical support in resolving incidents. Conduct root cause analysis.
• System Testing: Support test activities to ensure all errors reported are resolved timely. Assist in integration test and user acceptance test.
• Incident support: Provide technical support in resolving incidences and conduct root cause analysis.
• Guidance and coaching: Provide the necessary guidance and coaching to team members and vendor staff on timely and quality deliverables.
• Timely escalate issues to PM of any challengers and issues.
• All other duties and tasks as assigned.

Job Requirements
• Bachelor’s degree in computer science or information technology.
• 8- 10+ years' experience in software development using .Net technologies, preferably C#.Net.
• Experience working in a bank or financial institution is preferred.
• Experience in deploying, and maintaining, cloud-native .Net applications on Microsoft Azure.
• Hands-on experience in developing Azure Functions, Azure messaging computes.
• Good knowledge in SDLC methodologies (Waterfall and/or Agile).
• Good presentation, communication, and coordination skills.
• Proactive and self-motivated.
• Proven track record of team leading experience.
• Ability to contribute individually and collaborate well in a team.
• Strong sense of accountability and ownership.

Our Company – Digital Information Technology (DIT) department is seeking an intern who are enthusiastic and eager to learn about our company by helping different teams within the DIT department.

We are looking for a motivated and talented, self-driven information technology individual to join our team. The goal of this program is to help further develop your skills in a professional work environment, giving you sufficient exposure in a working project.

1.The IT intern will support our in-house IT department in providing technical assistance, maintaining computer systems and configurating hardware and software. This includes front facing applications and resolving internet and network access issues, providing network printer support, network troubleshooting.

2.Involve in project planning, system testing, cut over preparation work and roll out for Technology Refresh of bandwidth, firewall, switches, access points to ensure network connectivity is in accordance with MENDAKI’s standards.

3.The IT intern will equip with the hands-on experiences with the skillsets and exposure to project implementation, cybersecurity exercises and management of IT assets.

4.Attending meetings where necessary and IT interns will learn to take minutes and requirements.

5.Other duties as assigned.

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Role: Production Support Analyst

Job Requisition Number: JR48891

Job Level: 1 - 2 years of relevant experience (L1)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

Key Requirements:

• Strong written, oral communication skills and able to manage user.
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Technical Skills:

- SQL, Unix, Windows, MS office

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Working Location: Senja Care Home

The Senior Operations Support Executive (OSE)/Assistant Manager (AM) assists in nonclinical administration and support operations to manage the Care Home facilities and a team to run daily administrative, operational, logisitics, maintenance, safety and security activities required to deliver the required resident services to the healthcare team and residents of the Care Home. The Senior OSE/AM supports the Centre Director/Manager
and Chief Operating Officer (COO) in managing the various support operational services, as decribed in the next section, in an effective and efficient manner in accordance to stipulated service level standards.

• Deliver all support services of the Care Home and maintain targeted performance standards.
• Plan, coordinate and manage the various operational support services in providing day to day operations & administration, procurement & logistics support, cleaning, maintenance, safety and security services.
• Facility Assistants in supporting facilities management, food provision, laundry services, equipment maintenance, logistics, fire safety requirements, general administration support, provision of transport arrangements, and procurement of equipment and services.
• Work with and manage the outsourced vendors and ensure that their performance is up to stipulated service standards.
• Assists the CM to supervise and work closely with the following staff:
  1. Facility Assistants and / or outsourced vendors to ensure and upkeep the
  cleanliness of the general and common areas of the Care Home premise(s).
  2. Appointed maintenance contractors to provide proper and regular maintenance of all furniture, fixtures and equipment in the Care Home premise(s).
  3. Security staff or outsourced vendors to ensure physical security of the Care Home premise(s).
  4. Facility Assistants (Laundry) to ensure and maintain the proper laundering, folding and delivery of resident-related linen, clothing, curtains; maintenance of machinery, and coordinating of transport services to ensure timely exchange and delivery of soiled/clean linen. This includes management of drivers (if any).
  5. Healthcare/Facility Assistants or outsourced food vendors to ensure kitchen cleanliness, and the safe and proper management and handling of food in the kitchen.
  7. Handyman to ensure simple defects are rectified properly, safely and in a timely manner. 8. OAA/ MSW/ Finance Exec/CCR Exec to attend to internal / external customers’ enquiries and feedback.
  9. OAA to provide general administration include stationary supplies, office
  administration support
  10. Relevant staff on workplace safety and fire safety requirements to ensure compliance to organization and national requirements.
• Ensures proper maintenance of administrative records, general stores, office equipment and stationery. This includes tagging, tracking and management of inventory.
• Adheres to the procurement protocols for the procurement of equipment, supplies, etc, including preparation of the documentations required for procurement process, taking delivery and entering invoices for claims purposes.
• Assists to collate monthly duty roster for the respective section within the operations department.
• Leverages on the Integrated Healthcare Asset Management (IHAM) system to manage FM workflow and the company’s assets.
• Collates operational statistics and assist in the preparation of reports.
• The Assistant Manager will lead the team and be accountable to the Centre
  Director/Manager in ensuring that the above-mentioned operations are carried out effectively and efficiently.
• The Assistant Manager will lead the team and be accountable to the Centre
  Director/Manager in ensuring that the above-mentioned operations are carried out effectively and efficiently.
• The Assistant Manager will also be involved in tender projects and the preparation of reports.
• Takes on ad-hoc functions/projects and assist the Centre Director/Manager or COO in other duties as required.

Requirements:

• Degree. Candidates with Diploma can be considered if previously equipped with more than 3 years relevant operations and corporate experience performing similar functions.
• Knowledge of security operations, facility management, fire safety and work place health and safety.
• Applicants for the AM position should also have corporate experience in managing budgets, managing teams, preparing and making PowerPoint presentations, using Excel for data management and analysis, preparing reports, and developing tender documents (including specifications and evaluation criteria).
• Applicants for the AM position should be confident in their writing ability.
• Proficient in Microsoft Office applications.
• Meticulous with an eye for detail.
• Good communication skills and able to work with others.

Job Description:

Shall provide daily on-site DESKTOP management and support services (“DESKTOP Support Services”) for end-users’ End UserComputing Devices (DESKTOP) which are used in the Customer’s environment with the Customer’s approval. The general scope of Desktop Support Services shall minimally include:

(a) Image build management;

(b) Administration and configuration;

(c) End-user account management;

(d) End-user device hardening and lockdown;

(e) Trouble-shooting and problem resolution; and

(f) End-user briefings & awareness service.

Shall minimally support the following types of DESKTOP:

(a) Desktops;

(b) Notebooks;

(c) Mobile Devices (e.g. iPad, iPhone or equivalent);

(d) Video Conferencing Devices;

(e) IP Telephones;

(f) Printers, including multi-function devices (i.e. printers, scanners and fax devices); and

(g) Other peripherals (e.g. external hard drives, mouse, smart-card readers, monitors, docking stations).

Shall minimally support the following operating systems:

· Windows 7 and later versions of Windows;

· Apple iOS 9.x or later versions; and

· Android OS 5.x or later versions.

Minimum Requirement:

The Level 1 Desktop Support Engineer meet the following requirements:

(a) Minimum one (1) year of DESKTOP Support, ICT End User Computing or Service Desk Agent experience;

(b) Ability to perform the daily DESKTOP Support operations with minimum supervision;

(c) Possess technical skills in supporting existing and new computing devices such as desktops, notebooks and mobile devices;

(d) Possess knowledge in IT networking and LAN to troubleshoot computer problems; and

(e) Possess at least one (1) of the following certifications:

· Microsoft Certified Solution Associate (MCSA) Win7/Win8 or equivalent;

· (ii) Microsoft Certified Technology Specialist (MCTS) in any discipline or equivalent; or

· (iii) CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent.

• Supervise students at the GEAR-Up Room
• Ensure that students tidy-up the GEAR-Up Room and canteen area before they leave.
• Ensure that all equipment is cleaned, switched off (if applicable) and put back at their allocated location after use.
• Work with TIC to organize or conduct structured activities at the GEAR-Up Room.
• Supervise and ensure safety of students in the GYM room
• Clean the gym room and the sports hub.
• Any other duties as assigned by School Leaders.

Qualification

• Ability to communicate and work in teams.
• Prior experience in any of the below areas would be an advantage:
• Logistics-related work
• Administrative roles

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Role: Production Support Analyst

Job Requisition Number: JR48891

Job Level: 1 - 2 years of relevant experience (L1)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

Key Requirements:

• Strong written, oral communication skills and able to manage user.
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Technical Skills:

- SQL, Unix, Windows, MS office

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Job Description:

We are seeking a dynamic Production Support Specialist with recent experience in Java J2EE applications to join our team. This role is ideal for professionals with a background in IT who are eager to learn, thrive in a collaborative environment, and possess a strong commitment to quality and meeting service level agreements (SLAs).

Key Responsibilities:

1. Application Support and Maintenance:

· Provide support for Java J2EE applications, ensuring smooth operation and resolving issues promptly.

· Troubleshoot and debug web applications, batch jobs, and middleware services like JBoss.

· Work with databases such as MariaDB and use SQL queries for troubleshooting and analysis.

2. Technical Expertise:

· Utilize Unix commands and scripting for routine operations.

· Manage job scheduling tools, MQ setup, and Connect:Direct (C:D) configurations.

· Monitor and maintain applications to meet defined SLAs.

3. Collaboration and Problem-Solving:

· Collaborate with team members and stakeholders to resolve issues effectively.

· Take ownership of tasks and follow through to resolution with a focus on quality.

4. Continuous Improvement:

· Stay updated with industry trends and developed knowledge of the banking domain (if applicable).

· Exhibit a willingness to learn and expand technical skills, including shell scripting and job scheduling.

Requirements:

Educational Background:

• A bachelor’s degree in IT or Computer Science.

Technical Skills:

• Recent experience working with Java J2EE applications.

• Intermediate knowledge and hands-on experience with:

· SQL (query writing and analysis).

· Linux/Unix commands and environments.

· Web applications, batch jobs, and middleware tools like JBoss.

• Familiarity with job scheduling, MQ setup, and Connect:Direct configurations is a plus.

• Exposure to the banking industry is advantageous.

Job Description:

We are looking for an experienced Production Support Specialist to join our team. This role involves providing 24/7 application support, troubleshooting, and system optimization for production systems. The ideal candidate will have hands-on experience in Java-based applications, database management, and system monitoring, preferably within the banking or anti-money laundering domain.

Key Responsibilities:

1. Rotational Shift Support:

· Provide 24/7 rotational application support, ensuring continuous system availability.

2. Incident and Problem Management:

· Manage incidents and problems to minimize service interruptions.

· Identify root causes and resolve production issues related to performance and reliability.

3. System Monitoring and Health Checks:

· Monitor production systems using tools like Grafana to ensure SLAs are met.

· Conduct regular health checks and job scheduling for optimal system performance.

4. Troubleshooting and Optimization:

· Debug and resolve production issues across the software stack, including Java, Spring Boot, and Microservices.

· Proactively identify bottlenecks and implement solutions to prevent problems.

5. System Improvement and Automation:

· Continuously improve system efficiency through job automation and performance tuning.

· Identify and fix bugs to enhance reliability.

6. Technical Expertise:

· Utilize SQL Server/Oracle databases to write and debug SQL programs.

· Manage applications in Linux/Unix and Windows environments with scripting.

· Leverage tools like GIT Bitbucket and Jenkins for version control and CI/CD processes.

· Work with technologies such as Actimize or Hadoop (preferred).

Requirements:

Experience:

• 3–5 years of hands-on experience in Java, Spring Boot, and Microservices troubleshooting.

• 3–5 years of experience in production support for banking applications or anti-money laundering systems.

• Experience with Windows and Unix/Linux environments.

Technical Skills:

• Strong expertise in SQL Server/Oracle databases, with the ability to write and debug SQL programs.

• Proficiency in system monitoring tools like Grafana (preferred).

• Knowledge of GIT Bitbucket, Jenkins, and scripting languages.

• Familiarity with Actimize, Hadoop, or similar tools is a plus.

Corporate Insurance Broker (Financial Lines - Fintech, Tech & FI)

• This is a client-facing role, entry to mid-level role where you will be working closely with our other brokers to manage a portfolio of commercial clients and new leads from our referral partners
• You will primarily assist clients to advise on their insurance requirements, educate them on coverage, negotiate terms with various insurers, and assist in simple claims or any operational requests.
• Clients will mainly be Technology Related, Fintech, Blockchain, Payments and Financial Institutions in Singapore

Key Responsibilities

• Your primary goal is to ensure clients assigned to you bind their insurance policies with us smoothly and that their insurance enquiries are addressed promptly and accurately.
• Key insurance classes you will need to handle include Professional indemnity, Cyber, Crime and Director & Officers Insurance
• This is client facing role and you are expected to be the key point of contact for your clients. You should be able to advise them on their current coverage and renewal dates, how to understand renewal insurance comparisons, their regulatory and contractual insurance requirements, appropriate coverage for their nature of business, and next steps when there is a claim.
• You are expected to be able to manage insurers directly to get coverage placed including negotiating quotes with multiple insurers, doing up an accurate and detailed comparison of insurers' quotes, handling their queries for information, following up with them on any post-sales documentation and administrative processes including claims or endorsements from clients
• As a licensed MAS GI broker, you need to ensure you meet all MAS compliance requirements
• As part of our sales team, you need to ensure renewals are updated on our CRM regularly.

What can you expect?

• You will be joining a young, dynamic, and fast-growing Insurance brokerage, with the potential to participate and reap the rewards of our growth and expansion
• A flat reporting structure directly reporting to the COO
• Regular support in your personal development with regular on-the-job consultations with experienced colleagues
• Opportunity to develop your own career pathway, into possibly a product specialist, business development or management role.
• You will often be working independently outside of the office between client meetings, communicating remotely with managers.

Application Requirements

• Strong attention to detail and follow-up
• Excellent communication skills, both written and verbal.
• Critical and creative thinker, proactive and solution-driven
• Fast & strong work ethic to manage renewals
• Singapore Citizen or PR only
• Background in insurance, technology, finance, legal or sales is an advantage
• Relevant qualifications such as ComGI, PGI, BCP & HI exam is an advantage
• We welcome candidates with no prior experience to apply, so long as you identify to be a fit for the role based on qualities outlined in this Job Description, FA agents are welcome to apply

Benefits

• A competitive market salary commensurate with your level of experience
• An annual declared bonus
• Agile and flexible working conditions and leave
• Future ESOP options

We are seeking a System Engineer for our client ST Engineering.

Responsibilities

· System Engineering Design

· Generating Test Plan & Procedures

· Sourcing and Procurement of System Hardware

· Planning and Setting up Test Lab

· Conduct Factory Acceptance Test

· Lead Installation, Checkout, Integration and Testing (ICIT) at customer’s sites

· Perform Troubleshooting and Resolving System Faults

· Perform On-Site Acceptance Test

· Lead project activities and coordinate with multiple stakeholders which includes suppliers, customers and other teams of staff for the project implementation

Requirements

· Degree in Electrical & Electronics Engineering / Computer Science or equivalent

· Minimum 2 to 3 years working experience in industry

· Experience and knowledge in Infocomm Technology, RedHat Linux, Virtual Environment, Network Security is preferred

· Computer literate e.g. MS office, Visio

· Excellent Oral and Written Communication Skills

· Excellent Time-management

· Good Learning Capability

· Working location is in Jurong East

· Singaporeans Only

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

"• Install, upgrade, support and troubleshoot Windows & Microsoft Office 365
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
• Provide user data and application recovery
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned with
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Need to work on 9 hours shift (Subjected to customer schedule)
• Need to support NP VIPs
• Need to be on time."

Must have Talent / Skills
"Competent softskills and written & spoken communication skills

• Assess the needs of patients, families, or healthcare providers to provide tailored recommendations for allied health services.
• Work with healthcare providers to create multidisciplinary treatment plans involving allied health professionals.
• Help individuals and families connect with appropriate allied health professionals, such as physical therapists, speech therapists, dietitians, and social workers.
• Educate patients and families about the roles of allied health professionals and the services they provide.
• Providing guidance, expertise, such as physical therapy, occupational therapy, speech therapy, and other specialized care.
• Assist familes and helpers in navigating healthcare systems, implementing support services, and ensuring effective outcomes.

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

Key Responsibilities:

1. Application Support:

• Provide first-level support for application-related issues.
• Troubleshoot and resolve technical problems promptly.
• Escalate complex issues to higher-level support or development teams as needed.

2. Routine Maintenance:

• Perform regular maintenance tasks such as updates, patches, and backups. And code changes
• Deploy and test application in DEV and UAT before deploy to prod
• Ensure applications are running efficiently and securely.

3. User Assistance:

• Assist end-users with application-related queries and issues.
• Provide basic training and guidance on application usage.
• Document common issues and solutions for future reference.

4. Incident Management:

• Track and manage incidents using a ticketing system.
• Ensure timely resolution of incidents and communicate status updates to users.
• Participate in incident reviews and contribute to continuous improvement efforts.

5. Collaboration:

• Work closely with other IT teams to ensure seamless application integration and functionality.
• Collaborate with development teams to understand application changes and updates.
• Coordinate with third-party vendors for application support and maintenance

Preferred skill:

Java, JavaSript, Java (Spring boot), Corba, Maven, JSP, ActiveMQ, OracleSQL, SSH, Rehat/Linux, Debugging, React.js, Compiling, Software Architect Design, CI/CD, HTML, RESTFul API

Responsibilities:

• Install and configure software and hardware
• Troubleshoot and monitor systems operation
• Ensure the security and efficiency of IT infrastructure
• Maintain and support IT assets such as desktops, servers, storage, network and applications platform

Requirements:

• ITE/Diploma holder or equivalent
• 1 year of relevant working experience in IT infrastruture support
• Fresh graduates are welcome to apply as training will be provided
• Knowledge in Windows/Linux environment an advantage
• Comfortable working in Data Center
• Experienced in IT monitoring, Log review, Software Troubleshoot, Hardware Troubleshoot and MS Office

Established in 1998, Milkyway International Chemical Supply Chain is a leading integrated chemical logistics service expert and innovator with a head office in Shanghai, China, and multiple locations in Asia, Europe, and the United States. We are a publicly listed company on the China mainboard with over 3900 employees and CNY 12 billion in revenue in 2022. Our core business includes global forwarding, tank & tanker, project & chartering, regional transportation, regional warehousing, chemical distribution, and environment protection. We take pride in providing outstanding service to the World's Fortune 500 companies, and we truly believe our employees are the most valuable assets. Every talent that is joining Milkyway Asia Pacific headquarter in Singapore will be making an impact in its history!

Please visit http://mwclg.com/global for more information.

Position: IT Helpdesk Support

Location: Singapore

Job Responsibilities:

• Be responsible for the company's network, service equipment, the daily operation of desktop and management of the company's IT operation
• Provide on-site service support and handle the installation and maintenance of client's computer desktop, hardware and network equipment
• Be responsible for debugging and troubleshooting the video conference system
• The installation, debugging, configuration and maintenance of the desktop equipment (e.g. desktop, notebook, printer, printer, video conference, telephone, etc.)
• Communication with users to ensure the normal operation of the system
• Normal maintenance of network and computer room management (configured switches and firewalls basically)
• Management of the company's IT assets
• Other IT works assigned by the department manager and work report

Job Requirements:

• College degree and above, major in computer and other related fields
• Familiar with the basic network technology, the working principle of TCP/IP protocol, proficient in the configuration of brand network equipment such as Feita and Cisco, and experienced in the operation and maintenance management of computer room is preferred
• Familiar with mainstream systems such as Windows and Mac operating systems, common conference systems and equipments such as Polycom/Cisco/Teams. Experienced in deploying and debugging systems related to AD domain is preferred
• Good communication skills, initiative in work, strong learning ability, teamwork spirit, ability to work under pressure, strong sense of responsibility and service
• More than three years of relevant IT helpdesk experience. Experienced in system research and development with logical thinking is preferred
• Handle common computer hardware and software failures independently
• Accept the occasional business trip and hardworking
• Proficient in both English and Mandarin

Roles & Responsibilities

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Customer Service & Sales Support Executive
• Working Location: BEACH ROAD
• Working Hours: 5 Days, Mon - Fri (9am – 6pm) And alternate saturday 9am to 1 pm
• Duration: Permanent

Key Responsibilities

• Provide sales support for customers.
• Manage daily air and ocean freight requests (import/export)
• Address inquiries for key accounts from diverse industries background.
• Respond to international requests and provide quotations as needed.
• Support the General Manager and Operations in overseeing customer service and sales assistance.

APPLY NOW!!!

• Min 1 years of experience in handling Airfreight and/ or Ocean freight.
• Proficient in both written and spoken Mandarin language, to communicate with Mandarin speaking customers.
• Excellent knowledge of logistics, including import, export, and cross-trade.
• Good communication and teamwork abilities.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to m[email protected] / whatapps 92952180

Responsibilities and Duties:

· Coordinate and deliver IT Help Desk services to SLH end-user community, ensuring prompt response and resolution of IT issues and requests.

· Facilitate timely onboarding and offboarding of users.

· Maintain the accuracy and quality of IT asset inventory.

· Carry out patching, maintenance and refresh of end-user devices and applications.

· Ensure all end-user devices comply to SLH security policies and processes.

· Provide administrative and support expertise in Microsoft Windows devices, Microsoft 365, anti-malware software, active directory, security patch management and other frequently used applications.

· Troubleshoot and resolve common end-user device issues, e.g. network, wifi, printing, security, etc.

· Provide management with timely and accurate report of end-user device health and security posture.

· Participate in IT projects.

Job Requirements:

· Minimum a Diploma in Computing, with at least 2 years of IT experience providing end-user computing support

· Proven ability to work in a fast-paced and dynamic environment

· Strong organizational and multitasking skills.

· Excellent time management and ability to meet deadlines

· Resilience and the ability to handle stressful situations effectively

· Strong communication and interpersonal skills.

• Maintain computer systems and network.
• Installing and configuring computer systems,diagnosing hardware and software faults.
• Solve technical and applications problems
• Support of related cloud drive.
• Maintain,improve and update company’s website.
• To perform frontline enquiries and reception duties;
• To manage the Student Support Services’ Reception Desk and resources to ensure it is welcoming and informative;
• Any other duties on assigned by Principal.

We are seeking a head of technology for our client ST Engineering.

Title: Head Technology

Responsibilities

• Stay at the forefront of emerging technologies and industry trends

• Identify new technologies related to maintenance that can drive innovation and competitive advantage that leads to business impact

• Build and maintain a comprehensive technology roadmap, ensuring that it reflects current needs while anticipating future trends and innovations of business needs

• Ensure that all technology systems comply with industry regulations and standards.

• Serve as a key point of contact for technology-related matters, providing regular updates to senior leadership and other stakeholders on progress, challenges, and opportunities

Requirements

• Bachelor or Masters in Computer Science, Engineering, or a related field (or equivalent work experience)

• 10+ years of experience in technology leadership, including roles such as Architect, Technology Officer, Head of Engineering Technical Director, or equivalent

• Experience in Generative AI, Large Language Models or other emerging technologies

• Strong business acumen with the ability to link new technology decisions to company strategy and market opportunities

• Ability to present complex technical concepts to non-technical stakeholders with user stories and relevant business cases

• Working location is in Ang Mo Kio

• Singaporean Only

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes

in providing technical support or customer service for complex products or services. An ARC typically

employs highly trained and specialized agents who are knowledgeable about the product or service being

supported. They may also use advanced technologies such as artificial intelligence, chatbots, and

automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and

management of the product or service being supported, identifying, and resolving issues before they

become problems for customers. This can help to improve overall customer satisfaction and reduce

downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality

technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work

closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier

1 is the first line of technical support. This team is responsible for basic customer

issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non-

technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

 Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR

handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

 Record and manage all transactions/ cases in Service Management System

 Broadcast notifications to the relevant parties

 Provide timely status update, follow up on cases escalated until closure within the service level

agreement.

Ensure daily tasks are executed according to the Standard Operation Procedure

About the Role:

Our client is seeking a skilled professional to take on the role of Java Application Support and AMS Specialist. The ideal candidate will bring expertise in application maintenance and support (AMS), vendor management, and a strong understanding of Java coding. This role focuses on working with outsourced AMS models in dynamic business environments outside of tech firms.

Key Responsibilities

Application Maintenance and Support (AMS):

• Support the Application Support Manager in overseeing AMS operations.
• Collaborate with vendors and internal teams to onboard vendors and ensure compliance with contractual SLAs.
• Review vendor deliverables such as change requests, incident reports, and resource utilization summaries.
• Manage incident, release, and change management processes.
• Prepare monthly service reports and assess vendor performance.

Vendor Management:

• Work closely with vendors to resolve issues promptly and minimize business disruptions.
• Ensure vendors adhere to processes and organizational standards.

Project Management:

• Oversee and deliver application enhancements and change requests with vendors or internal teams.

BAU Operations:

• Identify cost-saving opportunities and drive efficiencies through root cause analysis, knowledge management, and performance optimization.
• Periodically review and update knowledge bases to reflect current business processes.
• Provide support for applications outside the scope of AMS and participate in disaster recovery exercises.

Requirements:

• Degree in Computer Science, Computer Engineering, or Information Technology.
• At least 5 years of experience in application maintenance and support, with a strong focus on vendor management.
• A minimum of 2 years of project management experience.
• Proficiency in ITIL methodologies; ITIL certification is a plus.
• Technical skills, including:Java (version 8 and above), Unix/RedHat scripting, middleware (Weblogic, Tomcat, SpringBoot).
  Automation tools, build tools (Maven, Jenkins), and databases (Oracle, MSSQL).
  SDLC methodologies (Waterfall, Agile).
  
• Excellent communication skills to engage with both technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities.
• Proactive attitude and a collaborative approach to teamwork.
• Experience in the logistics or port operations industry is an advantage.