Total 489 tech support job vacancies in D02 Anson, Tanjong Pagar

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year customer service or call center experience

- Entry level independent person that understand basic HR payroll or CPF concept can try as training will be provided

Job Description & Requirements:

1. Implement and support HR/payroll software:

2. Perform the following tasks during & after project implmentation:

2.1 understand client’s requirements.

2.2. Full implementation life cycle:

Installation

Configuration

Software User training

3. On-site support

4. Off-site support

Full software training will be provided.

As a Service Support Engineer, you will be maintaining and troubleshooting the hardware infrastructure and systems.

Responsibilities:

· Provide Field Support by carrying out Corrective Maintenance (CM) as a result of failure of the hardware and software.

· Assist to restore the system to its operational condition.

· Support in monitoring and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.

· Support in field testing by carry out software testing on the system whenever there is a new software bug fixes and ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.

· Provide technical support in managing the spares provisioning, support and test equipment and other tools.

· Assist in undertaking store keeping functions in respect of receipt, issue and disposal.

· Support in carrying out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares.

· Assist in monitoring the end-of-life and end-of-support status of the spares and installed hardware.

· Support in carrying out preventive maintenance on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule.

· Assist in performing calibration, servicing and verification of system configurations and submit the report.

Knowledge, Skills and Experience:

· Diploma / Bachelor’s Degree in IT/Engineering discipline

· Minimally 1-2 years of experience in supporting network, security, server and UPS

· Minimally 1-2 years of experience in supporting mission critical systems

· CCNA Certification is a must

· Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices will be an added advantage

· Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be an added advantage

· Ability to cope in a highly pressured fast-paced environment

· Customer orientated with high level of service attitude

· Good listening and analytical skills

· Hardworking, outgoing and enthusiastic

· Positive working attitude

· Team player, and also able to work independently and with little supervision

· Able to thrive in a dynamic environment

· Able to understand the system and architecture diagrams

· Able to understand the user operation environment

· Willingness to pick up new technologies

Responsibilities

• Responsible for providing post-sales support.
• To regularly meet the customers and clarify to achieve requirements according to the terms of the contract.
• Responsible for various inquiries by customers including but not limited to quotations, site works, new requirements, monitoring of Purchase Request/Quotation cycle etc.
• Co-ordinate a group of supervisors/engineers and technicians engaged in preventive and corrective maintenance of equipment.
• Prepare/conduct training, monitor, audit and evaluate sites as well as field maintenance staff.
• Evaluate, ensure and monitor safety of all field staff and field works inclusive of necessary administrative duties.
• Implement, manage and maintain transparent, traceable and up-to-date records of all works carried out inclusive of all communications, transactions and other work.
• Achieve the targets required such as sales, costs, budgeting, performance, customer satisfaction, KPI etc.
• Performs specific or ad-hoc functions as assigned by the Manager / Department Head.
• Any other duties as assigned by the Company from time to time.

Requirements

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.
• At least 3 years of Customer and People Management working experience.
• Prior working knowledge in Profit & Loss will be highly preferred.
• Possess a service-oriented mindset.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chong Kar Mun

EA Personnel Reg No: R2089894

• Short walking distance from MRT station
• Mon - Fri, 8.30am - 5.30pm
• Salary: Up to $3,500 + AWS + Variable Bonus

Our client is a reputable German MNC and dealing with Trailer Truck Equipment & Parts.

Responsibilities:

• Handle customer inquiries via various communication channels.
• Advise customers on product availability and delivery details.
• Ensure accuracy and timely processing of customer orders, including document preparation and input into the company's computer system.
• Manage special orders and notify customers of item availability.
• Organize correspondence filing and coordinate shipping and delivery documents.
• Participate in sales meetings and maintain sales records.
• Collaborate with other departments for various tasks, such as technical queries and payment processing.
• Independently manage shipping and customs invoices, liaising with company forwarders and shipping agents.
• Prioritize tasks to meet commitments efficiently, adjusting priorities as needed.
• Update purchase orders and records in the system, verifying orders and supply invoices.
• Negotiate rates with forwarders for optimal cost effectiveness.
• Coordinate inbound traffic and track all consignments to maximize efficiency.

Requirements:

• GCE 'O' Level, NITEC, Diploma, or equivalent qualification.
• Minimum of 2 years of experience in a related field.
• Capable of working under pressure in a fast-paced setting.

How to apply:

Should you be keen to explore the opportunity, click "APPLY NOW" button to submit your resume!

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Rafidah Binti Abdul Rashid

EA Personnel Reg. No.: R1439911

✔ MUST have technical sales experiences, Oil & Gas industry preferred

✔ Work location is at Mandai Estate, North (Bus from Bukit Panjang/Kranji MRT)

✔ Mon - Fri, 8am - 5pm

Job Responsibilities

• Manage a pool of 700 customer accounts and maintain high levels of customer satisfaction among assigned accounts
• Address technical queries, assist with part numbering, and up-sell products complementing the application in discussion
• Identify accounts with potential for growth and develop account plans
• Understand customers’ challenges and suggest appropriate solutions to address their challenges
• Work closely with the supervisor to keep up-to-date and provide feedback from customer base
• Understand customers’ challenges and suggest appropriate solutions to address their challenges
• Competitor activity monitoring and prompt reporting to supervisor for feedback to Head of Sales
• Keep track of new applications and share with the larger sales team
• Other duties and tasks as assigned from time to time

Job Requirements

• Ability to work effectively in a team to deliver on shared goals
• Liaise with factory when necessary and attend meetings, webinars and trainings beyond office hours when required.
• Diploma or strong science/technical discipline with 2-3 years of inside technical sales experience relevant to Oil & Gas industry
• Some experiences in dealing with Oil & Gas, Semi-conductor and Refining / Petrochemical industry is preferred.
• Excellent communication with ability to articulate thoughts and ideas.
• Computer Skills: Proficient in Microsoft 365 business applications (Word, Excel, PowerPoint, Outlook, and Power BI), basic knowledge of SAP B1 and aptitude to learn business systems and other software platforms as required.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Peh Hui Xian (Mich)

EA Personnel Reg No: R24120511

• Short walking distance from MRT station
• Mon - Fri, 8.30am - 5.30pm
• Salary: Up to $3,500 + AWS + Variable Bonus

Our client is a reputable German MNC and dealing with Trailer Truck Equipment & Parts.

Responsibilities:

• Handle customer inquiries via various communication channels.
• Advise customers on product availability and delivery details.
• Ensure accuracy and timely processing of customer orders, including document preparation and input into the company's computer system.
• Manage special orders and notify customers of item availability.
• Organize correspondence filing and coordinate shipping and delivery documents.
• Participate in sales meetings and maintain sales records.
• Collaborate with other departments for various tasks, such as technical queries and payment processing.
• Independently manage shipping and customs invoices, liaising with company forwarders and shipping agents.
• Prioritize tasks to meet commitments efficiently, adjusting priorities as needed.
• Update purchase orders and records in the system, verifying orders and supply invoices.
• Negotiate rates with forwarders for optimal cost effectiveness.
• Coordinate inbound traffic and track all consignments to maximize efficiency.

Requirements:

• GCE 'O' Level, NITEC, Diploma, or equivalent qualification.
• Minimum of 2 years of experience in a related field.
• Capable of working under pressure in a fast-paced setting.

How to apply:

Should you be keen to explore the opportunity, click "APPLY NOW" button to submit your resume!

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Rafidah Binti Abdul Rashid

EA Personnel Reg. No.: R1439911

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

We are looking for engineers to provide preventive and corrective maintenance on IT network and infrastructure systems to ensure high availability and serviceability of our customer’s network and communication systems.

a) Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible

b) Perform routine preventive maintenance to minimise unscheduled system downtime

Requirements:

• Higher NITEC/ Diploma in Electronics/Information Technology/Telecommunication or related discipline

• Job requires standby 24/7 after office hours when required

• Class 3/3A driving license is compulsory

• On job training will be provided, no experience is required

• 8.00am-5.30pm/Monday-Friday with standby duties when required

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446

Back-End - SQL Server

Responsibilities

• Designing database tables

• Creating views, functions and stored procedures

• Writing optimized SQL queries for integration with other applications

• Creating task schedules for use in automation

• Creating SSIS projects for ETL (Extract, Transform, Load),

• Creating reports in SSRS

• Optimize and maintain legacy systems

• Modify databases according to requests and perform tests

• Monitoring and managing user enquiries and issues on the systems helpdesk

• Troubleshooting system issues

• Extraction of reports as per the business requirements

• Support existing systems

Requirements

• In-depth knowledge on SQL server 2016 or above

• Hands-On experience on writing stored procedures, performance tuning and troubleshooting

• Experience with Microsoft SQL Server Reporting Services (SSRS) , Integration services (SSIS)

• Familiarity working with .Net Framework, JavaScript, HTML

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

BlackRock Company Description:

BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of June 30, 2023, the firm managed approximately $9.1 trillion in assets on behalf of investors worldwide.

For additional information on BlackRock, please visit www.blackrock.com/corporate | Twitter: @blackrock |Blog: www.blackrockblog.com | LinkedIn: www.linkedin.com/company/blackrock

Overview:

BlackRock Solutions (BRS) is uniquely positioned to address the industry’s risk management, portfolio construction and financial technology demands. The various business departments within BRS are focused on providing clients with highly scalable portfolio analytics & risk management, liability-driven investing & pension solutions, and regulatory advice & balance sheet strategy. BRS offers clients customized solutions powered by Aladdin, BlackRock’s proprietary risk management system.

The Aladdin Wealth team within BRS is bringing the same risk capabilities used by BlackRock's investment teams and sophisticated institutional clients worldwide to the wealth management industry and retail investors, equipping clients with model construction capabilities, risk monitoring tools, and portfolio construction & analytics. Aladdin Wealth partners with clients to help them lead their enterprise risk, building better portfolios, improving their value proposition, and institutionalizing their investment process.

Position Description:

The candidate will join the Client Delivery & Execution team based in Singapore. He/She/They will be an integral part of the team and take responsibility for building our business and servicing our clients across a range of activities including client implementations, business development support, and live client servicing.

Responsibilities:

The hired candidate will have one or more for the following responsibilities upon joining Aladdin Wealth Tech:

· Team Management: provide leadership for a growing Singapore local Client Delivery team

· Implementations: Manage technical implementations for Singapore Aladdin Wealth clients. This includes project management (PMO) function, target operating model design, technical delivery, and client stakeholder management.

· Technical Servicing: In partnership with local Relationship Management teams, manage technical client servicing across live clients in Singapore. This includes the scoping and execution of client specific change requests, the on-going oversight of client production cycles, and the management and delivery of all technical upgrades and releases of the Aladdin Wealth product offering for clients.

· Analytics Function: Develop a deep understanding of BlackRock’s proprietary risk models and serve as a subject matter expert on risk analytics for products such as funds, equities, fixed income, derivatives, and alternatives.

Skills/ Requirements:

The ideal candidate will possess some combination of all the following:

· 7-10 years of broad technical, quantitative, and financial services experience.

· Strong people management and leadership skills with a proven track record of managing high performing talent.

· Strong project management and coordination skills with experience navigating complex global organizations.

· Strong problem-solving skills with a strong grasp of quantitative/analytical financial concepts.

· Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients.

· Strong technical skills and an aptitude for learning new technical systems.

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, and other statuses protected by law.

Responsibilities

• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the System and/or
• Software Engineer and reporting the escalation to the Project Manager.
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system.
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support

Requirement

• Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• Able to perform 12 hours shift working

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Consultant In-Charge: Daniel Lee / EA Personnel No: R1989151

Responsibilities:

• Knowledge in supporting Office 365
• Knowledge in support on premises Exchange Hybrid Servers
• Knowledge in supporting Azure AD Connect
• Able to support after office hours if required.
• Strong analytical, problem solving and troubleshooting skills
• Demonstrates good spoken and written communication skills

Requirement:

• Diploma or degree in Computer Engineering/Computer Science or Information Technology or related qualification
• IT certification or related qualification
• Min 3 year relevant experience.
• Strong problem-solving skills.
• Good communication skills.

Responsibilities

• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the System and/or
• Software Engineer and reporting the escalation to the Project Manager.
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system.
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support

Requirement

• Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• Able to perform 12 hours shift working

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Consultant In-Charge: Daniel Lee / EA Personnel No: R1989151

RESPONSIBILITIES

• Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Korean to English and vice versa
• Report and minutes writing in Korean and/or English

REQUIREMENTS

• English (fluent), Korean (fluent, native)
• Requires to work on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer’s perspective and give n-depth gaming and PC/console troubleshooting support
• Ability to solve and analyse information accurately with appropriate speed and guidelines
• Team player
• Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

Our Mission
At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide technical services include writing scripts, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issue
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support for weekend and public holiday on an as needed basis
  

Qualifications
Your Experience

• 8+ years of related experience
• Required experience with supporting end point software products
• Required strong experience with Windows OS based applications (Installation, troubleshooting, Debugging)
• Strong experience with MS environment (Exchange, SCCM, GPO, AD, MSSQL, IIS)
• Experience with end point security software is a plus (Antivirus, DLP, IPS, NAC)
• Experience with Security is a plus (IPSEC / SSL-VPN / NAT / GRE)
• Experience with batch scripting is a plus
• Strong ability to independently debug broad, complex, and unique environments with mixed applications and protocols required
  
  

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Our Mission
At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA document for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
  

Qualifications

Your Experience

• More than 5 years of customer-facing technical support experience
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent Chinese & English written and verbal communication skills are required
• Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
• Willing to work in flexible and varying shift times including weekends and evenings is a plus
• Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.

Responsibilities

• Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
• Ensure employee inquiries are properly researched and handled in the most complete and professional way.
• Connect with employees by phone and email to explore their needs and determine the level of support required.
• Use your exceptional analytical skills to research and resolve complex and sensitive issues.
• Take ownership in the employee experience and contribute directly to the company culture for all employees.
• Obsess over the customer experience in every interaction.
• Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.

Requirements:

• Minimum of 3 years related experience in employee support and have good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.
• Or, you bring a minimum of 4 years of experience in customer service support and a working knowledge of Human Resources. Bachelor’s degree or equivalent and relevant work experience.

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

About EBC

Ethos BeathChapman (EBC) is a global group of executive search experts in Australia, Asia and EMEA, with a broader network beyond. We connect exceptional people to exceptional companies. In Asia, our multidisciplinary expertise covers specialised functions across Banking & Financial Services, Accounting & Finance, Technology, Legal & Compliance, Industrial, Life Science, Supply Chain and Procurement, Consumer & Healthcare recruitment markets, among others. Part of Will, EBC has ten offices worldwide in Australia, Singapore, Hong Kong, Japan, China, Philippines, Netherlands and the UK.

The Role

We are looking for a senior and capable individual to lead our high-calibre Talent Engagement Team (TET) and Sourcing Excellence Team’s (SET) within our Enablement Office. This role will be regional in scope giving you the opportunity to travel across all our offices in Asia. This person would be able to sit in either Singapore, Hong Kong, or the Philippines.

The TET and SET were conceived to add market leading candidate support for our Consultants and is therefore crucial part of our business. The TET and SET’s key strengths include uncovering hard-to-find candidates, candidate research and building shortlists, market mapping, retainer delivery and possessing in-depth market expertise. TET focuses around more senior, technical and retained/exclusive roles and are heavily involved with candidate interaction.

The Head of Research and Consultant Support will play a pivotal role across three main areas:

1. Technology & Process Improvement

• Take the initiative to understand EBCs technology stack and general operating environment as it pertains to the TET
• Proactively seek to create efficiencies, better ways-of-working and automations within the TET function
• Take a lead to manage existing ongoing projects through current phases and ultimately, successful completion
• Influence a generalised adoption of ATS and CRM systems, data driven work styles, and a culture of continuous improvement

2. Leadership & Training

• Effectively manage and lead a team of 25+ talent engagement and sourcing/delivery experts across APAC
• Discuss and identify individual target areas of development and drive consistent performance
• Develop and implement learning and development strategies for the overall development and continuous upskilling of the team
• Build collaborative relationships with key stakeholders and be persistent in delivering world-class sourcing capabilities

3. Sourcing Support & Execution

• Successful execution on complex and senior-level mandates and searches via strategic and multi-channel sourcing methodologies
• Mastery of sourcing technologies such as Robotic Process Automation and AI tools
• Contribution to the development and implementation of candidate initiatives such as newsletters, marketing campaigns and sourcing strategies

Experience and Qualifications

• A degree in business, information systems or a related discipline
• Minimum of 5 -10+ years of experience in recruitment or corporate talent acquisition.
• Minimum 3+ years of leading a recruitment or corporate talent acquisition team.
• Prior experience sourcing and qualifying senior candidates for a variety of roles
• Prior experience in business analysis, data, change management, or process improvement preferred but not a must
• Passion and drive to be a subject matter expert with the latest technologies concerning the headhunting and talent management industry
• High organisation skills with ability to hit deadlines and work to timelines
• Strong problem-solving skill
• Excellent communication skills to influence and work with stakeholders of all levels and backgrounds
• Understanding data / market insights where data insights and decision making is the norm

What is in it for you?

• Highly competitive base salary (SGD 8-10k per month) + commission + additional bonuses
• Flexible Work Arrangement – (Including 1 week work from anywhere)
• Luxury Incentive Trips
• Health and Dental Insurance
• Gym Membership
• Mature and autonomous culture

This is what your career at EBC could look like: www.ethosbc.com/careers

www.ethosbc.com | www.linkedin.com/company/ethos-corporation| #BeExceptional

BeathChapman (Pte. Ltd.)

EA Licence No. 16S8112

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field