Support Engineer (Technical Coordination/IoT/Server/No Experience Require) LT38
3 hours ago
Responsibilities:
Provide pre-sales and post-sales technical support to customers. Assist in understanding product specifications, features, and ap..
Responsibilities:
- Provide pre-sales and post-sales technical support to customers. Assist in understanding product specifications, features, and applications.
- Engage with customers to understand their technical requirements and challenges. Offer solutions and recommendations based on the company's products or services.
- Provide training sessions for customers, sales teams, and distributors. Ensure that end-users have a clear understanding of product functionality.
- Investigate and resolve technical issues or challenges faced by customers. Collaborate with the engineering team to find solutions.
- Collaborate with internal teams, including sales, marketing, and engineering, to address customer needs and provide a seamless customer experience.
- Develop and maintain in-depth knowledge of the company's products, technologies, and industry trends.
- Create and update technical documentation, including manuals, application notes, and technical guides.
- Manage technical aspects of projects, ensuring successful implementation and customer satisfaction.
- Continue to provide support after product sales, ensuring ongoing customer satisfaction and addressing any additional needs.
Requirements:
- Degree/Diploma in Computer or Electrical or Electronic Engineering or equivalent
- Knowledge of programming in C,C++
- Knowledge of embedded electronics fundamentals
- knowledge of LoRaWAN and related IoT products.
- Passion for exploratory testing and test automation.
- Knowledge on Microsoft Office (Words, Excel & Powerpoint)
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg
We regret only shortlisted candidates will be notified.
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