Total 52 tech support job vacancies in singapore

Responsibilities:

• Develop job descriptions, identify qualifications, and devise recruitment strategies with hiring managers
• Utilize various methods to source and screen candidates, including job boards, social media, and referrals
• Conduct interviews and assessments to evaluate candidate qualifications and cultural fit
• Foster positive relationships with candidates throughout the recruitment process
• Maintain HR databases, leave records and employee files
• Ensure proper documentation and filing procedures
• Collaborate with hiring managers and HR to manage job offers and onboard new hires
• Keep hiring managers and HR informed of recruitment status

Requirements:

• Diploma or Bachelors in any discipline, mentorship will be provided
• Excellent communication and interpersonal skills
• Ability to build strong relationships with candidates and hiring managers
• Strong organizational and time management skills with the ability to manage multiple priorities

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

5.5days, permanent, Woodland.Singapore Island Wide

Our Client

MNC facility management /M&E engineering company in building and industrial market.

Job scope

· Part of operation and maintenance team for facility maintenance project

Preventative maintenance, troubleshoot for ACMV system, chiller and electrical control system N (switchboard, generator)

· Documenting testing result and feedback for improvement on testing failure.

Requirements

· Nitec in Mechanical Engineering or related field,

· 1 years’ experience in troubleshooting/preventive maintenance in ACMV

Work location :CBD

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

For better response, pls apply via job page

https://recruitmentalliance.zohorecruit.com/jobs/Careers

(click job opening, click the relevant position)

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified

We are seeking for HR and Admin Executive to join one of the tech industry.

• Location: Tanjong Pagar
• Salary: Up to $6k + Bonuses

Key Responsibilities:

• Manage the HR operations function
• Partner with key stakeholders in understanding and clarifying talent needs and expectations
• Identify candidates using LinkedIn recruiter account, career website, headhunting and other job portals
• Pre boarding preparation such as preparing of offer letters, applying relevant work pass
• Conduct orientation for new employees on first day of work. Set up Personal file for new employees and update employee personal record in HR system
• Track and monitor staff confirmation due date, work pass renewal due date
• Handle administration duties such as preparation of offer letter, confirmation letter, employment verification letter etc.
• Oversee the insurance inception process for new staff and the deletion of insurance coverage for resigning employees
• Manage business-related travel arrangements, including hotel and air tickets bookings and visa applications
• Payroll processing for 50 headcounts
• Responsible for income tax submission, monthly CPF submission, other government leave claims such as: - Childcare/Maternity/Paternity
• Responsible for employee engagement activities such as planning and executing recreation event, company annual events
• Management of office premise access for new staff and leaver. Maintenance of office fixtures, furniture, office cleanliness and replenish of pantry supplies
• Address to staff inquiries
• Other ad-hoc duties as assigned

Requirements:

• Degree in Business Admin/ HR or related discipline with minimum 5 years of relevant working experience
• Recruitment & hands-on payroll processing experience is required

This authorizes us to:
Contact you about potential opportunities.
Delete personal data not required at this application stage.
To withdraw consent, email [email protected].
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.


Lua Zhi Chin (Jeanette) - R1873831
ScienTec Consulting Pte Ltd – 11C5781

► Semiconductor and Electronics industry.

► Work Location: Ang Mo Kio

► Working hours: 8.30am to 5.30pm, Monday to Fridays

► AWS + VB

Our Client is a well-established company in Singapore to serve the semiconductor and electronics industries both local and globally.

Responsibilities:

· Deliver excellent customer support to corporate clients, managing their orders and requests end-to-end.

· Respond promptly to customer inquiries, including quotations, service support, and documentation requests.

· Prepare and submit accurate quotations in a timely manner.

· Provide required documents through customers' respective management systems.

· Proactively update customers on order status and shipment schedules.

· Maintain accurate records of spare parts price lists for customers.

· Coordinate with customers, forwarders, and internal teams to ensure timely execution of orders and shipments.

· Assist customers with customs queries by preparing and submitting the necessary documentation.

· Collaborate with internal teams to resolve customer issues and implement solutions.

Requirements:

· Degree or Diploma with a minimum of 3 years of relevant experience.

· Strong command of spoken and written English.

· Customer-focused, detail-oriented, and hardworking with strong organizational and analytical skills.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret to inform that only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chew Hong Huang

EA Personnel Reg. No.: R24124128

Sales Coordinator

$2,200-$2,700
5.5 days (After 3 mths probation alternate Sat)
830am-530pm; 830am-12pm
Jurong East

Responsibilities:

• Handling sales enquiries;
• Preparing quotations;
• Order processing;
• Coordinate with operations team;
• Support project team for project sales

Requirements:

• Experience in sales / administrative roles
• Basic computer / MS office literacy

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

• Plan, supervise and implement the programme for the class in accordance with Centre’s policies and framework.
• Prepare the lesson plans, Conduct evaluation of lessons and Submit periodic reports.
• Classroom management.
• Ensure safety and hygiene of the children.
• Ability to work independently as well as within a team.
• Maintain good communication with the parents and Participate in parents’ discussion groups.

· Job Requirements:

• Minimum with a Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Psychology & Early Education or relevant
• GCE 'O' Level credit in English with a minimum of C6 grading
• Good communication and interpersonal skills
• Have a passion in teaching young children.
• Possess excellent communication and interpersonal skill.

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Reporting to Guest Support Manager, this role will need to Interact with all customers (internal and external) in a friendly, helpful and expedient manner.

DUTIES AND RESPONSIBILITIES

• Ensures that reservations team replies to all guest requests within 24 hours of receipt.
• Ensure daily trace/follow up reports are handled according to the requirements.
• Support Guest Support Manager and Revenue Manager for setting up and achieving set revenue targets.
• To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale.
• Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
• To assist Guest Support Manager to provide training in all aspects of reservations operations to the Guest Support and Front Office teams to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and guest satisfaction.

JOB REQUIREMENT

• Minimum Diploma in hotel management, Business Administration or relevant discipline.
• Minimum of 2 years relevant experience in a similar capacity.
• Basic knowledge in using OPMS and all related systems.
• Proficient in Microsoft office
• Good interpersonal and communications skills

*Only shortlisted candidates will be notified.

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

· Support and coordinate with sales and operation department for document processing.

· Processing job sheet for daily issuing of invoice.

· Resolve outstanding matters with client accounts.

· Perform administrative, office support to ensure smooth running of daily office operations.

· Perform general clerical duties.

· Stock accountability

· General office upkeeping.

· Other Ad-hoc duties as assigned.

. 5 days work (Monday - Friday).

. Good working environment.

. Nearby Yio Chu Kang MRT.

· Support and coordinate with sales and operations for document processing.

· Processing job sheets for daily issuing of invoices and quotations.

· Resolve outstanding matters with client accounts.

· Perform administrative and office support to ensure smooth running of office operations.

· Perform data entry and general clerical duties, including stock accountability.

· General office upkeeping.

· Other ad-hoc duties as assigned.

. Good working environment.

. Near Yio Chu Kang MRT station.

Support IT infrastructure (PCs, physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
Provide L2 technical support and advice to users on systems-related issues or queries.
Perform systems administration/maintenance and works toward continuous optimization of systems performance.
Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
Cross group collaboration
Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
Qualifications/Experience/Knowledge
Diploma/Degree or equivalent
Min. 2-3 years of experience preferred.
Technical knowledge infra stacks i.e. x86, Unix, storage and backups, networks, security, desktops/laptops/devices, servers
Knowledge of OS – Linux, Windows OS, Mac OS, and Servers Operating Systems, M365, Microsoft Intune
Knowledge of network architecture and security, routers, switches, provisioning, firewalls, and security
Possess problem solving skills and able to prioritize and manage multiple tasks.
Experienced in VIP user support.
Demonstrated verbal, written communication and interpersonal skills with stakeholders.

On call support required after office hours

The Warehouse staff in a GDP and GMP secondary assembly area shall work closely with the warehouse team to maintain proper storage conditions, handle products safely, and adhere to GDP and GMP requirements to ensure product quality and integrity. The key responsibilities shall include below:

• Receipt of Products: Receive incoming products and verify the accuracy of shipments against customer pre-alert and provided details. Inspect incoming products for damage, contamination, or discrepancies and report any issues to the appropriate personnel. Ensure that all received products are properly labelled, tagged, and stored in designated areas.

• Storage and Handling: Store products in accordance with labelling specifications, ensuring proper temperature control and segregation of materials. Maintain cleanliness and organization in the warehouse to facilitate efficient storage and retrieval of products.

• Pick and pack for Outbound processing including Pick and pack products in accordance to customer instructions.

• Secondary Assembly: Perform secondary assembly operations on pharmaceutical products based on customer requirement.

• Inventory Management: Work with the warehouse team and perform regular inventory counts and reconcile inventory records to ensure accuracy.

• Compliance Monitoring: Monitor warehouse operations and report any non-compliance. Implement corrective and preventive actions as needed to address non-compliance issues and improve warehouse processes. Participate in execution of quality management system such as change control, risk assessment, CAPA handling and other elements of QMS as may be assigned.

Requirements :

• Strong attention to detail and accuracy

• Ability to work efficiently in a fast-paced environment and meet productivity targets.

• Commitment to maintaining a safe work environment and following all safety protocols and procedures.

• Prior experience in warehouse role especially in the pharmaceutical sector or familiar with GDP and GMP standards will be at advantage

• Training will be provided

Mon-Thu: 0800-1800 with 1hr lunch break

Fri: 0800-1730 with 1hr lunch

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

You will be responsible to ensure day to day financial transactions, including verifying, classifying, computing, posting and checking all accounting related entries submitted by stakeholders are accurate in the system.

This role will act as the intermediaries between other internal departments within the organization and also liaise with external parties with regards to accounting related matters.

ACCOUNTS RECEIVABLE

1.    AR Retail Sales, Collection & Reconciliation

2.    AR Non-Retail / Non-Trade, Collection & Reconciliation

3.    Bank Statement Reconciliation & Reporting

4.    Back-End Collection Creation & Refund Processing

FINANCE SUPPORT & REPORTING

1.    Bank Related Support & Liaison

2.    General Insurance Coverage

3.    Payment Terminals Arrangement & Follow-up

4.    Liaise with Company Secretary

5.    Liaise with Singapore Department of Statistics

6.    Ad Hoc Tasks/Projects assigned

1. Polytechnic Diploma or Degree in Accounting / ACCA

2. 1-3 years’ experience in related AR / AP / GL Accounting functions

3. Fresh Diploma or Degree Graduates may apply

4. Meticulous and analytical

5. Business acumen & Finance savvy

6. Detail oriented and able to work in a fast-paced environment

7. Intermediate or advance level competency in MS Excel

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

Suntec City

Up to $4,500

Hybrid Work Arrangement (4 days WIO, 1 day WFH)

8am to 5pm / 9am to 6pm (M-F)

• Prepare and update reports as and when required
• Ensure that sanction checks are conducted.
• Perform List Intelligence for Vessels checks.
• Update and maintain the records, schedules, statistics, etc.
• Stay current on market conditions and to share findings and updates with all members of the team as appropriate.

How to Apply: send your resume to: [email protected] or telegram @jocelynchan ASAP!

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820

This above role will play a crucial role in supporting the main Executive Assistant to ensure smooth operation of the International Business Office (IBO) administrative functions.

• Assist in booking travel arrangements, including flights, accommodation and transportation.
• Support the application process for Visas for the IBO team. Liaison with travel agencies, embassies and other group companies to confirm the latest Visa requirements for travel designations.
• Support EA to manage IBO team’s calendars.
• Manage official communications, including calls and emails. Act of point of contact between internal and external stakeholders.
• Assist in planning and organizing both internal and external meetings and events. Ensure timely communication and preparation with all relevant parties.
• Assist in reconciling and verifying the IBO team’s travel and entertainment claims in accordance with the Company’s business expense policy. This includes preparing travel requisition and submission of claims, etc via our system.
• Organise and maintain records, files and documents relating to IBO administration
• Assist in drafting and reviewing memos, letters and other correspondences
• Ensure confidentiality and accuracy in handling sensitive information
• Taking detailed meeting minutes
• Administrative duties and any other duties assigned by the Executive Assistant.

Requirements

• Minimum Bachelor’s degree in business administration, Office Management or equivalent
• At least 3-5 years’ relevant work experience
• Good communication and interpersonal skills
• High level of discretion and confidentiality

• Report to the Team Lead and provide operations support at training ground
• Provide Pre and Post training support such as setting up and dismantle of training equipments
• Perform 'O' Level maintenance for training equipments
• Checked and maintain equipment after each training including stock count
• Candidates who require work passes need not apply
• Candidates are required to carry equipments with a load of at least 15kg
• Experience in handling instrumented training equipments
• Able to perform shift hours

• Diploma
• Customer Support / Fulfilment / Order Processing / Sales Support / Document Processing
• IMMD / Short Notice
• Alexandra Technopark

Job Scope:

• Provide customer service and admin operational support
• Serve as the main point of contact for external corporate customers and internal stakeholder
• Provide support on daily operations including registration / de-registration of corporate vehicles, follow up on renewal cases and credit card expiry date, blacklisting requests, tracking of refunds, etc
• Manage incoming phone calls and identify customers' needs to achieve satisfaction
• Build sustainable relationships and trust with corporate customer accounts
• Manage and address any corporate customer complaints or issue with product / service
• Work closely with stakeholders, to ensure the request from corporate customers are managed and delivered on time
• Generate reports
• Follow up on bad debt collection from corporate customers
• Any other duties as assigned

Requirements:

• Possess minimum a Diploma
• Minimum 2 years of customer support / fulfilment / order processing / sales support / document processing experience
• Excellent verbal and written communication
• Ability to build and sustain rapport with corporates customer and stakeholders
• Capability to identify and resolve issues promptly
• Attention to detail in handling documents and data entry
• Flexibility to adapt to changing priorities and handle unexpected situations

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Job Responsibilities:

• To attend to all sales inquiries, RFP/ITQ and tenders in a prompt and timely manner, within 24- 48 hours.

• Prospect and qualify new leads through various channels, such as inbound calls, cold calling, whatapps, email marketing, online inquiries, Philippines contact center.

• Contacting prospects and partners through various channels – reaching out on WhatsApp, telephone and/or emails.

• Gather critical information to prepare Sales Managers for the demos/meeting

• Deliver compelling sales pitch and proposals that highlight the value of our products or services.

• Execute lead allocation to best-fit sales manager to increase closing rate.

• Scheduling sales meetings and web demos – perform follow-ups for missed appointments and rescheduling of appointments.

• Execute and assist Sales Managers in effective sales strategies to convert leads into paying customers.

• Monitoring sales cycle for sales managers by promptly replying to sales inquiries, perform multiple follow-ups, expediate closing deals and chasing payments.

• Build and maintain strong relationships with prospects and existing clients to ensure satisfaction and retention.

• Collaborate with other departments, such as marketing, sales, partnership and support to ensure a seamless customer experience.

• Support all sales and marketing initiatives, including ad-hoc roadshows/events

• Collaborate with PHP call center in acquiring quality leads for web demos.

• Prepare and deliver lead allocation reports and presentations.

• Consistently update Hubspot, ensuring data integrity.

Job Qualification/Requirements:

• Diploma/Advanced Diploma/Degree in any field

• A minimum of 1-2 years of experience in a B2B environment, especially within the service and consulting industry

• Knowledge in HR solution system or HR function would be at advantage.

• Ability to provide good customer service.

• Strong communication skills and a pleasant personality.

• Ability to adapt to changes and evolving business needs.

• Able to work independently in a fast-paced environment and display abilities as a good team player.

• CRM (Hubspot) and automation tools familiarity is a plus.

• Interest in sales

• This position would require communicating with Chinese speaking client

Mon to Fri 9am to 6pm

About Us

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services. For more information, please visit www.guardian.com.sg. Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

The Role

• Prepare and submit all system maintenance forms before the cut-off time
• Prepare payment requisition
• Prepare monthly billing for claims/promotion/new product listings, & etc
• Liaise with suppliers on promotions forms and claims and settle discrepancies
• Prepare and compile agency format for submission to marketing, store bulletin and letter of authorization to vendors
• Prepare sales report and analysis for Merchandise Manager and Category Manager
• Prepare promotion listing via securing support, consolidation and running tool
• Prepare slides presentation and meeting
• Any other ad-hoc administrative tasks

Requirements

• Dynamic, self-motivated and able to work under pressure
• Possess excellent communication (spoken and written) and interpersonal skills
• Proficient in MS Excel (Vlookup / Piviot table) and Powerpoint

Benefits

Team Member Discount
Subsidized Medical and Dental Benefits
Training provided
Career Advancement

Location: Tampines North

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Company’s Profile
Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.

Responsibilities

• Resolve customer issues promptly, escalating when needed.
• Track and route problems efficiently.
• Maintain records and produce reports.
• Guide customers through troubleshooting.
• Deliver exceptional service.
• Document and close support tickets.
• Identify procedure improvements.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Administration and Configuration
• Moving PCs and Devices within same premises
• Network Access Control (NAC) related issue
• Guide users on data backup and transfer
• Deployment of EUCD devices

Requirements

• Immediate Starter or able to start within 2 weeks
• Comfortable to working TUAS (assessible by MRT)
• Open to 1 month contract extendable

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile>

https://sg.go.persolkelly.com/job/apply/10722

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use, and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Registration ID (Ngiam Xinyi)

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member of the Cybersecurity & Technology Controls (CTC) Incident Management & Response (IMR) team within the JPMorgan Chase & Co. Global Incident Command Center (GICC), you will fit into a 24/7 global team providing Incident Management and Response function to ensure effective and timely issue resolution of security incidents against the firms’ infrastructure.

You will be responsible for the execution of the Firm-wide Cybersecurity Incident Management Playbook designed to provide a set of steps to orchestrate a framework of actions to be considered during the lifecycle of a Cybersecurity event, in effort to prevent impact, or during an impacting Cybersecurity incident. The process executes against the firmwide Technology incident Management Standards and leverages ITIL best practices to govern remediation and safeguard failures. The team also covers internal and external engagements with our LOB partners including regulatory, compliance, privacy and/or media communications. Our incidents are categorized: technical outages (e.g. hardware failures, code/configuration issues, DB corruption, access issues, etc.); and cybersecurity events (e.g. malware, credential high jacking, zero-day vulnerabilities, DDoS, data exfiltration, etc.).

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm

• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability

• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools

• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

• Serve as a key member of the Cybersecurity & Technology Controls (CTC) Incident Management & Response (IMR) team within the Global Incident Command Center (GICC), providing 24/7 support for incident management and response.

• Execute the Firm-wide Cybersecurity Incident Management Playbook to orchestrate actions during the lifecycle of cybersecurity events, aiming to prevent or mitigate impacts.

• Act as the frontline defense for cybersecurity incidents, ensuring effective and timely resolution of security issues against the firm's infrastructure and work closely with Cybersecurity Operations Incident Response teams and Enterprise Technology Product and Engineering teams to mitigate and remediate events and incidents

• Collaborate with internal and external partners, including regulatory, compliance, privacy, and media communications teams, to manage incidents as well as utilize command and control, communication, and documentation skills to ensure the stability, capacity, and resiliency of products

• Analyze operational metrics to identify process improvements and deliver constructive feedback to the team

• Engage in continuous improvement of practices and processes, and participate in research, internal procedure uplift, and internal tools development

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Science or equivalent experience

• Formal training or certification on technology support concepts and 3+ years of experience in a technical support role or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Experience in observability and monitoring tools and techniques

• Demonstrated command and control, documentation, and communication skills in previous roles and possess a high-level understanding of cybersecurity attack frameworks, such as MITRE ATT&CK and Cyber Kill Chain

• Experience communicating technical topics both in writing and verbally to senior management from technical and non-technical backgrounds.

• Ability to work closely with business, technology, and project management partners to execute projects and improvements for the team

• Strong understanding of the ITIL framework and experience with incident management tools

• Ability to exercise excellent judgment and decision-making skills under pressure and know when to escalate issues

• Ability to influence senior technology managers across organizational boundaries through formal and informal channels

• Proactive with a strong bias for action, naturally inquisitive, and committed to continuous improvement

Preferred qualifications, capabilities, and skills

• Baseline cybersecurity certifications, such as Security+ or Google Cybersecurity Certificate

• Appreciation of the wider roles of interconnecting cybersecurity teams and collaboration with teams like Forensics, Threat Intelligence, Penetration Testing, and Vulnerability Management

• Demonstrated ability to multitask and prioritize in a stressful environment and is results-oriented

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=f56f40a3ac0e4968e6d028eb7b1a9bed

• Hardware and Application support for end users
• Troubleshooting of Laptops/Desktop
• Active Directory Account Creation/Deletion/Update
• Creating and administration of email accounts and groups
• User Administration of Egnyte - Content Management System
• General Network Support (e.g. reboot WIFI routers)
• Setup Conference Video Call Request (e.g. WebEx)
• Setup laptop and projectors on meeting rooms as requested
• Setup, support and operation Web-ex meeting hardware.

Requirements

• Min Diploma in Information Technology
• End User support Min 2 years’ experience preferable with trading floor experience a plus
• Required to work on shift work Mon to Fris ( 7am – 4pm & 10am – 7pm)
• Required for Singapore holiday support ( 2-3 times in a year and rotated within the team members )
• Must be able to do OT and weekend work as required ( Not frequent)
• Excellent Communication skills (required to support traders, bankers from US/ UK

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://sg.go.persolkelly.com/job/apply/10687

We regret to inform that only shortlisted candidates will be notified.

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