Total 15,777 tourism management job vacancies in Singapore

Responsibilities

You will conduct inspections of sold units to ensure readiness for the handover of units to the purchasers/ representatives. You will ensure that all defects rectification works are done properly and efficiently by contractors with proper documentation. During the process of handover of the unit, issues on defects, complaints or disputes must be addressed in a timely and efficient manner with excellent customer service.

Requirements

• Degree in Estate Management or Diploma in Building Management/Building Services/ Property Management
• At least 1 year's Customer Service experience in Property industry
• Possess good interpersonal, communication and co-ordination skills
• Possess good customer service skills
• Attentive to details and commitment to quality standards
• Keen sense of urgency and a good team player

Company: Fashion Industry

Location: Central

Position: Customer Relationship Management Manager (Job ID:18777)

Job Description

• Analyze customer behaviour, preferences, persona and purchase patterns using CRM and data analytics tools.
• Measure and report on key CRM metrics, such as customer acquisition, retention, and lifetime value etc.
• Utilize data analytics tools and techniques to analyze program performance and customer behaviour.
• Leverage customer feedback and insights to identify areas for improvement and implement necessary changes.
• Develop and manage customer loyalty programs, including rewards, incentives, and exclusive offers.
• Identify opportunities to enhance customer retention and reduce churn through targeted initiatives.
• Implement customer win-back campaigns and strategies to re-engage inactive customers.
• Develop and execute targeted marketing campaigns to promote the loyalty program and engage members.
• Create compelling and personalized loyalty program communications, including email campaigns, in-app messaging, and targeted offers.
• Collaborate with the marketing team to align loyalty program campaigns with overall marketing initiatives.
• Utilize marketing automation tools to streamline and optimize CRM processes.
• Manage and conceptualize marketing campaigns via new and existing channels to create, build and maintain strong customer loyalty and relationships
• Ensure consistent and optimum utilization of marketing channels, loyalty programs and campaigns to create, build and maintain strong customers
• Drive initiatives to engage customers across all communications channels
• Responsible for segmentation and profiling of customer database to support end-to-end campaign execution, from requirement gatherings, extractions, executions, communications and report tracking of campaign performance
• Transform customer data into actionable insights to drive intelligent customer engagement

Job Requirement

• Bachelor's degree in Marketing, Business or a related field
• 3-5 years of experience in a high-volume Customer Experience and/or Customer Service function
• At least 1 previous background in managing a medium to large scale CRM implementation project
• Proficiency in using CRM tools and platforms
• Preferably with at least 2 years’ experience in fashion/ retail industry and/or E-Commerce industry.

Interested applicants please send your resume to [email protected] with email subject header "Job Application for Customer Relationship Management Manager (Job ID:18777)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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