The Boarding Officer/Ship Agent (Operations) is the first point of contact for vessels arriving into the port and processes all necessary formalities and declarations in a timely manner to ensure smooth entry and departure of ships assigned. He/She ensures full compliance to statutory formalities and factual declarations. The Boarding Officer/Ship Agent (Operations) identifies bottlenecks to propose improvements to the organisation's workflow and assists with its subsequent implementation.

The Boarding Officer/Ship Agent (Operations) is expected to establish good relationships with the Ship Captain and Chief Engineer of the ship, and is an organised person who is able to juggle the demands of paperwork and on-site work. He/She may be expected to work irregular hours to cater to the different arrival times of ships, and cope with unanticipated events and tight work schedules.

· Acquire and allocate resources to support operations.

· Attend at sites to monitor cargo loading and unloading operations.

· Handle cargo documentations, invoices and inwards shipment.

· Identify and solicit prospective clients.

· Liaise with clients on status of cargo clearance.

· Liaise with local agencies on daily work matters.

· Monitor vessel arrival and departure.

· Optimise utilisation of resources.

· Prepare quotations and proforma disbursements as required by clients, ship-owners and shipping lines.

· Process all formalities and declarations in a timely manner to ensure smooth entry/departure of ships assigned.

· Propose workflow improvements to improve efficiency.

· Solve problems arising in the course of work.

· Supervise and guide Shipping Clerks (Documentation).

Amazon Web Services (AWS) is looking for experienced and motivated technologists who possess a unique balance of technical depth and strong interpersonal skills. You will partner some of the world's largest Healthcare and Life Sciences companies, to craft highly scalable, flexible and resilient cloud architectures that address customer business problems and accelerate the adoption of AWS services. In collaboration with account managers, you will assist in driving growth across a small set of global customers in your defined region. As a trusted customer advocate, the solutions architect will help organizations understand best practices around advanced cloud-based solutions, and how to migrate existing workloads to the cloud. You will have the opportunity to help shape and execute a strategy to build mind-share and broad use of AWS within enterprise customers. The ability to connect technology with measurable business value is critical to a solutions architect. You should also have a demonstrated ability to think strategically about business, products, and technical challenges.

Key job responsibilities

• Be great fun to work with.
• At AWS, we have a credo of “Work hard. Have fun. Make history”. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.
• Enjoy working with large, global customers as an active contributor to a diverse team. You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of enterprise customers.
• Have a strong understanding of large scale computing solutions.
• The ideal candidate will have past experience working as a systems or support engineer.
• You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions.
• You will regularly take part in deep-dive education and design exercises to create world-class solutions built on AWS.

A day in the life

• Ensure success in building and migrating applications, software and services on the AWS platform
• In partnership with the account management team, formulate and execute a strategy
• Educate customers of all sizes on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS
• Capture and share best-practice knowledge amongst the AWS solutions architect community
• Author or otherwise contribute to AWS customer-facing publications such as whitepapers
• Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates
• Act as a technical liaison between customers, service engineering teams and support

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

• Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
• Experience in design, implementation, or consulting in applications and infrastructures
• Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
• Bachelor's degree in computer science, engineering, mathematics or equivalent

Preferred qualifications

• Experience architecting/operating solutions built on AWS
• Experience in a technical role within a sales organization
• Cloud Technology Certification (such as Solutions Architecture, Cloud Security Professional or Cloud DevOps Engineering)
• Experience working within or with the Healthcare and Life Sciences industry sector

• Responsible for field instrument and control system design work.
• Able to lead small/medium size project within budgeted MH, cost and project schedule.
• Prepare and review field instruments, Analyzer, Control Systems (DCS, ESD, F&G etc) specification, requisition, TBE, vendor document review.
• Prepare and review construction drawings such as Index, IO List, Location layout, hook-up, cable routing, loop diagram etc. based on project specifications.
• Evaluate and select suitable instruments for required process control/monitoring application.
• Lead the estimation work of BMBQ, Man-hour, technical proposal writeup, for new tender project.
• Preparation of project monthly report and attending project & client meeting as required.
• Work collaboration with other GEC and monitor daily job task assignment.
• Perform FAT/inspection for control system and field instruments as required.
• Perform SAT, Loop check, site construction and commissioning support as required.

Requirements

• Bachelor’s degree in chemical engineering, Electrical and Electronic Engineering or Instrument and Control Engineering.
• 15 years’ experience in instrument and control system design work.
• Knowledge and experience in Field Instrument Engineering as well as Control System, e.g. DCS, ESD, F&G.
• Able to work at construction site to support construction, pre-commissioning and commissioning activities.
• Good interpersonal and communication

Job Purpose

You will be part of the Regional Agency/FA and Bancassurance team to actively develop new client acquisition to support our affluent and HNW business growth, specifically on regional wealth.

The Job

· Identify and introduce high-value, high net worth clients to GE, leveraging professional networks and relationships to drive referrals and expand GE client base. Primary market focus to be China, India and ASEAN.

· Work closely with agency partners to provide and deliver a total wealth management experience to new- to-company clients.

· Proactive management, supervision and monitoring of new clients onboarded.

· Facilitate and support customers’ purchase journey via licensed financial representatives within assigned agency team.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Ensure that transactions are compliant with governing laws and ethical standards, and comply to all applicable policies and procedures

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Minimum 3 years of proven track record in sales acquisition or business development experience in the high net worth space.

· Tertiary Education, preferably Bachelor’s degree.

· Strong new relationship building skills.

· Possess a sharp business development focus and demonstrative innovative approaches.

· Able to anticipate client requests/needs and resolves queries in a timely manner.

· Highly driven and positively motivated.

· Effective communication and interpersonal skills.

· Polished and mature to handle the affluent market segment.

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

Job Purpose

Are you passionate about connecting customers with products that meet their needs? Join Great Eastern as a Product Specialist, Telemarketing, where you'll have the opportunity to market personal line products to OCBC customers through outbound efforts and provide exceptional service for inbound sales inquiries.

You will also take charge of achieving sales goals and finding new ways to grow your customer base with cross-selling and up-selling strategies.

The Job

· Achieve sales target KPIs, call quality and operational standards;

· Identify opportunities for cross-selling and up-selling;

· Handle and follow up with customer enquiries with confidence;

· Convert leads provided by the bank to sales through telemarketing activities;

· Ensure calls are conducted with full adherence to regulations and in line with Quality Assurance standards;

· Liaise with internal departments on policy fulfillment;

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Confident communicator with excellent verbal and written skills

· Comfortable with outbound calls and stakeholder interactions

· Strong persuasion and negotiation skills

· Patient and resilient to handle rejection and objections

· Independent, organized, and positive worker with excellent interpersonal skills

· Good team player with ability to multitask and meets high service standards;

· Proficient in Microsoft office and able to mulit-task to efficiently reply to enquiries; Meticulous in documentation and fulfillment work

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

· Minimum GCE ‘O’ Level / Diploma;

· Relevant insurance certifications such as BCP, PGI and HI will be preferred;

· Prior experience in the insurance industry will be advantageous;

Condominium Manager

Working Days & Hours: 5.5 days | Mon-Fri: 9am to 5pm | Alt Sat: 9am to 12.30pm
Working Location: Near Tampines East MRT
Salary Range: $3600-$3800

Job Responsibilities

1) Operations

• Manage and maintain residential/commercial property sites as assigned.
• Conduct regular checks and inspection on grounds to ensure property is well maintained.
• Ensure building statutory requirements are complied.
• Review and recommend replacement/improvement plans for managed sites.
• Provide essential customer service support to the residents and owners.
• Identifies relevant tender notices and liaise with internal divisions, oversee the entire tender process. (e.g. attending site briefing, costing provisions, quality proposal, tender submission/interview)
• Approve and adhere to budgets and expenditures.
• Maintain good relations with client, staff, contractors and visitors to the site.

2) Managing Employee Development

• Conduct orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees are cross-trained to support successful daily operations.
• Uses all available on the job training tools for employees; supervise on-going training, initiatives and conducts training, when appropriate.
• Manage all staff through Scorecard Process with clear defined goals.
• Shape culture of Abacus Property and constantly repeating our core values.

3) Maintaining Employee Relations

• Reviews progressive discipline documentation for accuracy and consistency and checks for supportive documentation and is accountable for determining appropriate action.
• Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner.
• Ensures employee issues are referred to the Department Head for resolution
• Communicates performance expectations in accordance with job descriptions for each position.

4) Managing Legal and Compliance Practices

• Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Personal Data Protection Act. (PDPA)
• Ensures medical records are maintained in a separate, secure and confidential medical file.
• Ensures all safety and security policies (e.g., work safety, lost and found items, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, company meetings, etc.
• Conducts periodic claims reviews with the Finance Department to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.

Job Requirements

• Relevant Experience

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Jewellery Design

Location: Orchard

Working Days: 5-day work week, full time employment

Working Hours: 10.45am – 9pm

Salary: $2,400- $3,500

The Role:

We are looking for an in-house jewellery designer. You will be working directly with the customers and to create bespoke designs. This role is multi-faceted and you would be also operating as a sales executive when clients are in the boutique. When you are with clients, you are expected to provide them with product knowledge and effectively sell both the brand and product. You will be required to share brand history, product knowledge and the highest level of customer service with all potential customers. As a designer, you need to be able to discuss a range of design options and formulate creative original ideas. You would be required to sketch out ideas and designs, sometime using computer-aided design (CAD), to help the client visualize the final design.

Skills:

Formal training in Jewellery Design

• Drawing and computer design skills to produce designs
• Work with deadlines
• Commercial awareness and practical knowledge when designing

Requirements:

• Basic I.T. skills are necessary, knowledge of MS Excel and Word
• Advanced skills in PhotoShop, Illustrator
• Able to commit to retail hours including weekends and public holidays

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Duties and Responsibilities

Employee Life Cycle

• Support recruiting and employment of positions in NEA and SEA by supporting managers through the employment requisition process and providing support throughout the employment process.
• Conduct new employee orientation and on-boarding processes.
• Facilitate employee exit and clearance procedures.
• Process workflows in HRIS in relation to employee movements and on/offboarding.

Benefits & Welfare Administration

• Assist employees with record changes and company policies by accessing policy information when requested to keep employees accurately informed.
• Administer group life insurance, health and accident insurance, saving and retirement plans, and establishes and maintains working relationships with company staff and benefit providers.
• Administer compensation, benefit programs, employee activity programs for employees to insure consistency and reliability of these programs.
• Maintains employee leave application portals.
• Assist with year end activities such as generating leave entitlement, carry-over leave, public holiday initialization, insurance renewal administration.
• Collate Government paid leave scheme forms from employees.

Reporting/Administration

• Assist with manpower and labour surveys and reports for the region.
• Collate monthly Sales Reports.
• Prepare monthly HR reports for reporting/presentation purposes.
• Monitor and support new and renewal work pass applications for employees.
• Process invoices from HR vendors/contractors.
• Liaise with internal/external vendor for staff badge creation.
• Support projects within APAC region as appropriate.

SKILLS REQUIRED

• Must be able to appropriately handle confidential and sensitive information.
• Experience handling such information is required.
• Must have excellent written and verbal communications skills and demonstrated strong interpersonal skills in effectively dealing with employees at all levels of the organization.
• Must be able to effectively manage multiple priorities and balance job requirements from multiple managers
• Must have a high level of initiative and be able to work effectively.
• Must have strong computer skills including the ability to word process using Word and create spreadsheets using Excel.

MKG Consulting is a medium sized firm that provides a wide range of financial services such as Accounting, Tax, Incorporation and family office services. MKG Consulting was established in 2019 and till date we have over a 1000+ entities and clients under our care.

As a business, we are also committed to shaping an organisation of inclusion and diversity with good working environment that empowers our people to excel in what they do. We reward our teams with competitive packages and benefits, along with recognition awards to celebrate our successes.

MKG Consulting is looking to hire a driver (chauffeur) to assist with the transportation of our clients. Kindly refer requirements and roles and responsibilities below.

Roles and Responsibilities

• Chauffeur the Company’s Director and his visitors.
• Assume all the duties required of a Driver, including washing and cleaning of the assigned vehicles.
• Ensure vehicle is always clean.
• Ensure that safety and comfort are always a priority.
• Maintain the vehicle on a regular basis to ensure good working condition.
• Carry out other related duties as assigned by management or its representative from time to time.
• To run errands and other ah-hoc duties assigned when required.
• Must be willing to accommodate to changes in work timing in accordance to Director's schedule.

Requirements

• A valid class 3 Driving License with a good driving record.
• Able to communicate with our Corporate Executives, Clients and Guests from China, Hong Kong and Taiwan.
• A pleasant and outgoing personality.
• Punctual, Responsible, Honest and Polite.
• Need to work on week-ends and public holiday at times, but will adjust the rest days accordingly.
• Able to communicate in basic Chinese and English.

Position Title: Jewellery Design

Location: Orchard

Working Days: 5-day work week, full time employment

Working Hours: 10.45am – 9pm

Salary: $2,400- $3,300

The Role:

We are looking for an in-house jewellery designer. You will be working directly with the customers and to create bespoke designs. This role is multi-faceted and you would be also operating as a sales executive when clients are in the boutique. When you are with clients, you are expected to provide them with product knowledge and effectively sell both the brand and product. You will be required to share brand history, product knowledge and the highest level of customer service with all potential customers. As a designer, you need to be able to discuss a range of design options and formulate creative original ideas. You would be required to sketch out ideas and designs, sometime using computer-aided design (CAD), to help the client visualize the final design.

Skills:

Formal training in Jewellery Design

• Drawing and computer design skills to produce designs
• Work with deadlines
• Commercial awareness and practical knowledge when designing

Requirements:

• Basic I.T. skills are necessary, knowledge of MS Excel and Word
• Advanced skills in PhotoShop, Illustrator
• Able to commit to retail hours including weekends and public holidays

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

• Infrastructure setup, design, and performance should be planned, built, and optimized.
• Manage the backend information systems, such as the virtualization platform and virtual machines, network storage, backup, and fiber channel switches.
• Extensive knowledge of administering Linux. must be at the expert level
• Strong network fundamentals – IPv4/IPv6 – addressing, NAT, Routing
• Private cloud administration experience is a must – VMWare / Hypervisor
• In-depth experience in DNS, DHCP, Proxies, Linux firewalls & network security is a must.
• Maintain and Administer Security Appliances of different projects
• Design and propose a plan that will improve the hosting service of the Data Center
• Strong understanding of High Availability setup for Linux/Windows applications (etc. webs, database)
• Troubleshooting and maintenance of networks and systems
• Good to have disaster recovery planning and execution

Position: Safety Officer (Reporting to: Project Manager)

• Salary: $4500 to $5000
• Working hours: Monday to Saturday, 44hrs a week (candidates should be prepared for potential adjustments to the schedule based on project needs or operational requirements)
• Location: Dormitories / Seletar North Link, PPT Lodge, [Punggol MRT]

Job Summary: As the main contractor’s Safety Officer, you will report to the Project Manager and be responsible for maintaining a safe and compliant construction site. Your duties include developing and enforcing safety protocols, conducting regular inspections, facilitating training programs, and fostering a culture of safety among all personnel. You will also liaise with regulatory bodies to ensure compliance with Singapore’s Workplace Safety and Health (WSH) regulations and best practices.

Requirement:

• Diploma or degree in Occupational Safety and Health, Environmental Science, or a related field.
• Valid Workplace Safety and Health Officer (WSHO) certification recognized by MOM, with additional certifications in risk management, fire safety, first aid, being advantageous.
• Minimum 3-5 years of experience as a Safety Officer in the construction industry, with a strong understanding of WSH regulations in Singapore.
• Excellent knowledge of construction site safety practices and legal requirements.
• Ability to work outdoors in varying weather conditions.

Key Responsibilities:

Site Inspections: Conduct safety inspections to identify hazards and ensure compliance with WSH regulations. Perform periodic safety audits and document findings.

Risk Management: Conduct thorough risk assessments to identify potential hazards, develop control measures, and monitor risk assessments regularly to ensure ongoing safety.

Training and Education: Organize and deliver safety training programs, including toolbox meeting and emergency response drills, ensuring all personnel understand safety protocols and the proper use of personal protective equipment (PPE).

Incident Management: Investigate accidents and near-misses to determine causes,

recommend preventive measures, and prepare detailed incident reports for management and relevant authorities.

Safety Protocols: As the main contractor's Safety Officer, you will implement and enforce safety protocols, ensuring they are updated to reflect any changes in regulations or company policies. You will also liaise with regulatory bodies, such as the Ministry of Manpower (MOM),

to guarantee compliance with all statutory requirements, reinforcing a commitment to safety at the Main Contractor level.

Emergency Preparedness: Develop and maintain emergency response plans, conducting regular drills to ensure site readiness.

Documentation and Reporting: Maintain accurate records of safety inspections, safety training

sessions, incident reports, and risk assessments. Prepare monthly safety performance reports.

Communication: Act as a point of contact for safety-related concerns, facilitating clear communication between management and workers to promote a culture of safety.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description:

· Design and implement sales strategies suitable for the Southeast Asian markets based on the company's strategic positioning and development plans, provide professional advice to management on market positioning, product strategy, and business models.

· Build and manage the sales team, set annual, quarterly, and monthly performance targets, provide sales training and guidance to team members and relevant departments, and lead the team to achieve the company's overall sales goals.

· Regularly track the sales team's performance, analyse sales data, identify trends and issues affecting performance; prepare performance reports, update management on sales progress, and offer improvement suggestions.

· Establish and refine the company's sales management systems and processes, building the initial sales framework and operational mechanisms.

· Conduct regular market research, analyse industry trends, competitor activities, and changes in customer needs to support sales strategy with data.

· Develop and maintain diversified sales channels, increase market coverage of products; introduce sales management tools, analyse sales data, monitor the effectiveness of sales activities, and optimize sales processes.

· Maintain a database of potential clients, follow up regularly, and facilitate customer conversion.

Job Requirements:

· 8-10 years of sales management experience in the SaaS software, IT, or internet industry, with at least 3 years in a managerial role.

· Familiar with Southeast Asian markets, with a preference for experience in building teams from the ground up in a startup environment.

· Bachelor's degree or higher, with a preference for majors in marketing, business management, or related fields.

· Proficient in using mainstream CRM software (e.g., Salesforce), with strong data analysis, strategy development, and execution skills, and adept at using data to support decision-making.

· Strong team leadership and project management experience, capable of working efficiently in a fast-paced environment.

· Excellent communication skills in both Chinese and English to liaise with China associates.

The Company
Our client, a global leader in the chemical industry, is seeking a Mechanical Engineer to join their chemical manufacturing team. This role reports directly to the Head of Engineering.

The Role
As a Mechanical Engineer, your key responsibilities will include:

• Planning, executing, and optimizing preventive, predictive, and corrective maintenance activities using FMEA and RCM methodologies.
• Diagnosing and resolving mechanical issues to minimize downtime and enhance equipment efficiency.
• Monitoring equipment performance metrics and recommending upgrades or modifications where necessary.
• Incorporating sustainable practices into maintenance operations, with a focus on energy efficiency and waste reduction.

QUALIFICATIONS

• A Bachelor’s degree in Mechanical Engineering or a related discipline.
• At least 3 years of experience in mechanical or maintenance engineering, preferably within the chemical, petrochemical, or manufacturing sectors.

If you are interested to explore this opportunity, you may send your updated CV to me at [email protected].

We thank you for your interest in this position. Due to the anticipated overwhelming responses, we regret that only successfully shortlisted applicants will be contacted.

Heny Lim
EA Registration No.: R22105263
Hudson Global Resources (Singapore) Pte Ltd
EA Licence: 23C2056

Job Title: Digital Content Creator (Part-Time or Full Time)

Work Location: Remote or In-Store (Flexi) - to be discussed.

We are seeking a creative and technically skilled Digital Content Creator to join our team. In this role, you will be responsible for creating and maintaining engaging content for our social media platforms. The ideal candidate should have a strong understanding of food and beverage and lifestyle brands.

Key Responsibilities:

Working closely with the team, you will help to develop and produce high-quality visual content (images videos etc) for social media and digital marketing campaigns.
• Utilize design tools for image and video editing to create dynamic, eye-catching content.
• Maintain consistent branding across social media platforms.
• Collaborate with the marketing team to create engaging and relevant content that appeals to our customers and drives engagement.

Qualifications:
• Strong technical and artistic ability, with experience in content creation.
• Proficiency in design tools (Adobe Photoshop, Illustrator, Premiere Pro, etc.).
• Ability to work independently, manage time efficiently, and meet deadlines.

Benefits:
• Flexible hours and remote work environment.
• Fun environment.

If you have a passion creating engaging digital content and thinking out of the box, we would love to hear from you!

Responsibilities

• Lead and drive the service delivery for assigned accounts
• Accountable for the success of projects implementation for assigned contracts
• Manage and communicate with key holders on daily operational support
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for service delivery
• Responsible for service delivery of account and prioritization of work requests
• Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment
• Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Work on financial cost priorities to ensure a balance between customer satisfaction and company’s business objectives
• Ensure delivery to cost plan
• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor Degree in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
• At least 1 to 2 years experience in customer success, service delivery or sales, with strong stakeholder management and IT Support skills
• Ability to multi-task, with experience handling a large portfolio of customer accounts
• Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
• IT outsourcing experience with proven track records preferred
• Proven success in achieving project milestones and broad technology awareness
• Possess a full and broad understanding of the services required by the account and of other services and technology potentially available along with good project co-ordination skills
• Strong business acumen, customer focus and good financial management skills
• Self-motivated and proactive in resolving issues and identifying new opportunities on the account
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems

oin P-Serv's project team and run the ground operation together with team members to execute effective project management.

Responsibilities:

• To oversees the ground operation at respective site with respect to overall staffs deployment, running of manpower operations and handling of enquiries
• Attending to all operational matters and make situation decisions to minimize disruption to the operation
• Ensure that all staff deployed on site adheres to the general rules relating to personal safety, security & guidelines
• Verifying all reports and documents, including refund applications and submissions, and ensure that all information shown on the reports or documents are accurate
• To ensure that all documented operational and financial SOPs are followed by the staff and the changes to SOPs are updated accordingly
• Conduct audit checks on the financial aspects of operations and SOPs carried
• To ensure all the physical cash collections of the previous day are banked into the designated bank account in the Cashpoint machines at the beginning of each working day
• To undertake daily cash reconciliation of physical cash on hand against the tender total declared
• Any other ad-hoc duties as assigned

Requirements:

• Min Diploma in any discipline
• At least 5 years of experience in managing operation in any industry
• Possess good understanding of processes of project management; from Recruitment, to Deployment, to Operation
• Able to multitask and handle high volume of work
• Able to maintain confidentiality and sensitivity in the management of work

We regret to inform tht only shortlisted candidates will be notified

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy.

EA License No. 90C3494

EA Registration No. R1441973 | Winson Chng (Senior Lead - TA)

What you'll do:

As a Client Services Analyst, your primary role will involve managing the end-to-end client contact lookback process with accuracy and efficiency. You will be responsible for reviewing client email addresses in our database, ensuring legitimacy of domains, particularly those that do not match the client name. Your role will also involve performing regular client outreach via phone or email to confirm records while tracking responses systematically. You will be expected to prepare weekly progress updates for management and support decision-making processes through data collection, processing, and analysis. Additionally, you will prepare presentations, reports, and develop dashboards to clearly display findings.

• Manage the end-to-end client contact lookback to ensure that it is completed on time and accurately.
• Review client email addresses in contact database to determine if the email domain is legitimate.
• Check system for evidence that the prior contact update had been performed correctly.
• Perform client outreach via phone or email to seek confirmation of the records and systematically track responses.
• Complete the required updates accurately in the system.
• Prepare weekly progress updates for management.
• Collect, process, analyze data to support decision making and track performance.
• Prepare presentations, reports and develop dashboards to clearly display findings.

What you bring:

The ideal candidate for the Client Services Analyst position brings a strong ability to work accurately with both numerical and textual data. You are known for your meticulous attention to detail and your excellent verbal and written communication skills. A good command of English is essential for this role, while fluency in Mandarin would be advantageous. You possess good application software skills including Word, Excel, PowerPoint as well as knowledge of Excel macros, Power BI, SQL, Tableau. You are a proactive learner and self-starter, always seeking continuous improvement in all job-related aspects.

• Ability to work accurately with numerical and textual data.
• Detail-oriented and meticulous approach to tasks.
• Excellent attention to detail.
• Strong verbal and written communication skills with a good command of English.
• Fluency in Mandarin is a plus.
• Good application software skills: Words, Excel and PowerPoint.
• Good knowledge of excel macros / Power BI / SQL / Tableau.
• Proactive learner and self-starter seeking continuous improvement in all job-related aspects.

What sets this company apart:

Our client is a leading global bank that values innovation, continuous learning, and collaboration. They offer a supportive work environment where employees are encouraged to grow their careers while maintaining work-life balance. They believe in recognising and rewarding hard work and achievement, offering opportunities for advancement and competitive benefits.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Tasks:

• Drive Results: Collaborate with management to develop and refine actionable strategies for market success.
• Innovate: Test features, identify improvements, and contribute creative ideas to enhance our digital solution portfolio.
• Deliver Impact: Create professional presentations and reports that influence strategic decision-making.
• Take Ownership: Lead assigned projects with creativity, determination, and a focus on results.
• Connect: Build strong relationships with vendors, internal teams, and external stakeholders to ensure seamless project execution.

• Experienced: Prior experience in digital marketing, business development, or e-commerce is advantageous.
• Qualified: Enrolled in advanced studies in business, marketing, or IT.
• Creative & Autonomous: A self-starter with innovative ideas and a drive to go the extra mile.
• Tech-Savvy: Skilled in PowerPoint and Excel, with the ability to analyze data and transform it into impactful insights.
• Organized: Strong time management and prioritization skills, adept at juggling deadlines.
• Customer-Focused: Committed to delivering outstanding solutions and solving problems effectively.

Next opening: Feb 2025, 6 months full-time internship

We are seeking a dynamic and results-driven Sales Executive/Business Development Executive with a strong background in the IT Services & Consulting industry. The ideal candidate will have proven expertise in acquiring new clients, a deep understanding of professional services, ability to drive business growth and expertise in the APAC market.

Key Responsibilities:

• Client Acquisition: Identify, prospect, and secure new clients in the IT Services & Consulting space.
• Lead Generation: Develop and implement strategies to generate leads and build a robust sales pipeline.
• Sales Strategy: Design and execute strategic plans to achieve sales targets and expand the client base.
• Client Relationships: Build and maintain strong relationships with clients, understanding their needs and offering tailored solutions.
• Market Analysis: Research industry trends, market dynamics, and competitor activities to identify new business opportunities.
• Professional Services Expertise: Demonstrate a clear understanding of professional services, including staffing, project-based solutions, and managed services.
• Presentations and Proposals: Create and deliver compelling presentations and proposals to prospective clients.
• Collaboration: Work closely with internal teams, including delivery and technical teams, to ensure successful project implementation.
• Sales Reporting: Track, analyze, and report on sales metrics and progress against targets.

• Proven experience in sales or business development within the IT Services & Consulting industry
• Proven ability to acquire new clients and achieve sales targets in the APAC region.
• 5+years of experience in sales or business development within the IT sector.
• Strong knowledge of IT services and solutions.
• Proficient in drafting and reviewing MSA, SOW, and other contractual agreements.
• Strong understanding of the sales process and client relationship management.
• Proficient in MS Office Suite (Word, Excel, PowerPoint) and CRM software.
• Familiarity with recruitment processes and project staffing.

At MonFX, we believe in adding value and empowering every person and organisation to achieve more. We do so by helping organisations simplify and navigate foreign exchange volatility and international payments with greater efficiencies, integrity and vigilance to achieve nothing less than exceptional performance. Whether it is through our products, services or digital capabilities, we strive to help organisations reach their full potential.

Roles & Responsibilities

This role is responsible for driving new business revenue, building strong client relationships and working closely with key functions such as Dealing, Compliance and Risk to ensure adherence to regulatory requirements.

Key responsibilities and accountabilities include:

• Sourcing, prospecting & lead generating
• Planning sales call, pitching and fixing appointment
• Provide FX solutions to clients via sales presentation
• Work with the compliance and dealer team
• Post sales follow-up, repeat sales & upselling
• Establish good relationship with the clients
• Maintaining current market knowledge to keep abreast in the industry
• Maintaining accurate pipeline and forecast
• Meeting monthly, quarterly and yearly sales targets

What are we looking for:

• At least a Bachelor’s degree
• 2 to 3 years of relevant experience
• Experience working within a regulated financial institution is highly desirable
• Proven track record of operating within a commercial sales environment
• Ability to clearly articulate full understanding of end-to-end sales processes
• Ability to demonstrate strong sales techniques (Persuasive, Negotiation & Closing skills)
• Good to have knowledge of FX products
• Excellent all-round communication skills, strong judgement and problem-solving skills
• Results driven, self-motivated and takes initiative

About Us

• AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Etsy, Harry’s and Kylie Cosmetics, AfterShip is a pioneer in post-purchase solutions and eCommerce AI. We deliver innovative, industry-leading SaaS solutions, including email automation, SMS marketing, smart product recommendation, shipment tracking, returns management, AI-predictive delivery estimates, and so on.
• Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.
• At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.
• We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.

What You’ll Do:

• Responsible for the research and development of certain modules under AfterShip Tracking business at the company, as well as team management. Lead the development team to closely collaborate with product, sales, customer success teams, etc., to create high-value, high-quality products together.
• Responsible for business architecture and technical architecture, designing systems that are high-concurrency, highly available, scalable, and maintainable, ensuring continuous stable iterative development of the system.
• Participate in company system process construction, enhance the company's organizational management capabilities, assist in corporate culture development, and establish and build an exciting team.

Who We're Looking For:

• Over 5 years of backend development experience, with more than 3 years of team management experience. Solid computer fundamentals and programming abilities required. Proficiency in Go is preferred, or proficiency in Java, PHP, Node.js.
• Strong organizational and management skills, with experience in building and leading teams of 5 or more people. Good thinking and practical experience in efficient team collaboration, team culture creation, and open-driven organizational culture.
• Strong business thinking, familiarity with the overseas e-commerce environment or SaaS software industry. Able to think from the company's and business perspective to drive growth. Experience in designing medium to large-scale business systems with good business abstraction and modeling abilities.

Security Requirements

• Employees shall consciously comply with the company's information security rules and regulations, consciously protect the company's internal information, and strictly prohibit the disclosure of any information about the company without permission.
• Employees shall participate in various forms of information security awareness training organized by the company promptly as required to meet the information security capability requirements stipulated by the position.
• Employees should take the initiative to report any suspected information security incidents. If employees violate the company's information security regulations, they will be held accountable or punished in accordance with the relevant internal formulation.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Project Manager / Delivery Lead to support our client in Singapore which is a top global investment bank. The incumbent will play a critical role in delivery on the transformation program. He/She will work with product teams, technical leads, and vendor SMEs, and will have direct accountability in ensuring that business requirements are designed and implemented as per expectations.

Responsibilities:

• Lead the implementation of GPE platform, including successful integration of the platform with ecosystems.
• Leverage domain and technical expertise to set direction and drive project execution.
• Foresee and proactively address risks, issues, and dependencies.
• Work with business, operations, internal technology teams, and with vendor partners to ensure successful project delivery.
• Act as the primary liaison between the vendor and internal technology teams.
• Manage stakeholder expectations with respect to scope, deliverables, and timelines.
• Coordinate and facilitate routines to support delivery – E.g., kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Ensure execution and delivery meets stakeholder expectations in terms of the functionality, quality, timeline, and cost.
• Ensure Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered.
• Measure delivery, maturity, and performance and review the metrics to identify improvement opportunities.
• Partner with multiple, cross-functional stakeholders across GPS, GT&O and other teams to drive development of execution plans to enable realization of GPE strategies. Execution plans outline multi-year strategic outcomes (based on target state) and the activities required to support achievement of those outcomes.
• Summarize, create presentations, and present initiative-specific, compelling, executive-ready presentations conveying the strategy, business case, and recommendations to Senior and Executive Leadership across product, operations, technology, and compliance.

Requirements:

• Possess at least 4 – 6 years of Project Manager / Delivery lead related experience in the banking / financial domain
• Finacle implementation and integration experience in a global bank setup is a plus.
• Good working knowledge of Agile methodologies, JIRA, and Defect management tools.
• Proven ability to lead agile teams and manage delivery of complex, integration projects in a matrix organization.
• Strong technology delivery capability and leadership from strategy alignment, solution design, E2E program/project delivery to problem solving.
• Remove impediments to the ability of the team to deliver and is keenly focused on the activities and progress of the Agile project team
• Experience working with product and service vendors, and with the onshore-offshore delivery model.
• Ability to drive senior level discussions with good communication skills.
• Ability to influence & work with regional and global partners/stakeholders to drive the program forward.
• Execution and result oriented. Aptitude for critical thinking, problem solving, and decision-making.