Total 20,373 Others/Any job vacancies in serangoon north ave 5 singapore

This position reports to the managing director and interfaces with organisation team leaders and operations admin. FinEpic Pte Ltd is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace

Specific Responsibilities

1. Develop and implement sales strategies aligned with company objectives to drive revenue growth and market expansion

2. Set sales targets and KPIs for the sales team, monitoring performance and providing regular updates to upper management

3. Utilize CRM systems and sales analytics to track progress, identify trends, and optimize sales processes

4. Recruit, onboard, and train sales team

5. Provide ongoing coaching and mentorship to sales representatives

6. Implement continuous improvement initiatives to optimize sales operations and enhance efficiency

7. Collaborate with market team to develop targeted sales campaigns and promotional initiatives

8. Conduct thorough market research and stay updated on industry regulations, market conditions, and competitor activities

9. Identify and cultivate strategic partnerships with financial institutions, brokers, and associations to expand referral networks

10. Represent the company at industry events, conferences, and networking functions

Skills Required

1. Sales Acumen

2. Financial and Analytical Skills

3. Leadership

4. Team Management

5. Strategic Thinking

6. Decision-Making

7. Networking and Communication Skills

8. Negotiation skills

Attachment Duration: 6 months with possible conversion to full time

Job Description

· Assists the residents in their daily needs including bathing, serving meals etc

· Assists the residents to maintain good hygiene including regular shower, nails/hair cutting, change of clothes, bedsheets, etc according to schedule

· Participates and facilitate in both on and off-site activities with the residents

· Support therapists/ psychologist with interventions for residents

· Accompanies residents for medical appointments

· Maintains cleanliness and tidiness of resident’s environment

· Assists in cleaning and maintenance of general areas

· Maintain accurate documentation of care given

· Provide training/ guidance to residents with daily living skills (e.g. sweep floor, clean tables etc)

· Responsible for data collection of residents’ progress

· Any other duties/projects as assigned from time to time

Job Specifications

· Minimum of WPLN Level 3 above, GCE O Level/ NITEC, preferably in Nursing

· Candidate with supervisory skills will be of advantage

· Experience in direct handling of youths / adults (age 19 & above) with autism will be an advantage

· Experience in residential /special needs settings will be advantageous.

· PC literate and proficient in Microsoft Office applications

· Able to work in a fast pace 24/7 work environment

· Have a sense of urgency and ability to prioritise

· Compassionate and patient personality

· Require to perform shift duties

Working Hours

· Shift Work

Responsibilities:

• Lead, direct and manage a team that delivers consistent high level service quality and customer satisfaction
• Resolve critical or escalated issues arising from the operations
• Plan and monitor team schedule to ensure adequate manpower to support operational demands and business objectives
• Manage and oversee administrative functions to ensure that all paperwork is processed efficiently and in a timely manner and meet all compliance requirements
• Motivate staff and develop effective working relationships with peers and customers
• Train and certify new employees on all performance standards and provide career development opportunities through training
• Help to conduct annual performance reviews for all employees within department
• Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures
• Assist the operation manager in day to day operation of the warehouse

Requirements:

• Minimum 3 years of experience in logistics industry
• Minimum 2 years of supervisory experience
• Experienced working in a dynamic environment
• Possess strong warehousing experience in leading a team
• Prepared to be hands-on when the situation calls for it
• Possess good communication and interpersonal skills
• Adaptable, enjoys working in a fast-paced, fast-changing environment
• Computer literate in MS Office and experienced in SAP/WMS would be an advantage

1. Checking the kitchen and equipment, monitored and make sure outlet operations running efficiency
2. Make sure outlet staffs prepared food follow by policies & procedures, ensure minimise food wastage
3. Ensure staffs compliance to all safety policies & procedure
4. Monitored outlets neat & clean all the times, ensure all outlets maintaining hygiene standard
5. Plan and arrange duty roster for outlet staffs, make sure enough manpower to support operation
6. Assist in hiring new outlet staffs, handling the phone calls from candidates and process onsite interview
7. Assist in setting up new outlet or closing down outlets
8. Adhere to the company policies and procedures and comply with the Code of Conduct
9. Interact with department and team members, management, and contractors professionally and positively
10. Monitored performance of all team members, encourage good relationships, promote team spirit, and ensure effective two-way communications
11. In Coordination with HR department to arrange training sessions and refresher courses for outlet staffs
12. Provide supervision, guidance and leadership for teams to achieve sectoral goals
13. Other ad hoc duties

1. Checking the kitchen and equipment, monitored and make sure outlet operations running efficiency
2. Make sure outlet staffs prepared food follow by policies & procedures, ensure minimise food wastage
3. Ensure staffs compliance to all safety policies & procedure
4. Monitored outlets neat & clean all the times, ensure all outlets maintaining hygiene standard
5. Plan and arrange duty roster for outlet staffs, make sure enough manpower to support operation
6. Assist in hiring new outlet staffs, handling the phone calls from candidates and process onsite interview
7. Assist in setting up new outlet or closing down outlets
8. Adhere to the company policies and procedures and comply with the Code of Conduct
9. Interact with department and team members, management, and contractors professionally and positively
10. Monitored performance of all team members, encourage good relationships, promote team spirit, and ensure effective two-way communications
11. In Coordination with HR department to arrange training sessions and refresher courses for outlet staffs
12. Provide supervision, guidance and leadership for teams to achieve sectoral goals
13. Other ad hoc duties

• Consults with clients/customers and determines catering options based on the client’s needs.

• Prepares required catering forms, completing meticulous tasks and negotiating pricing.

• Preparation and planning of the venue for the events, including menus, equipment, food, and

services.

• Restuarant managers are responsible to hire, train, and supervise the staff. This is

inclusive of schedule organization and ensuring proper event staffing.

• Communicating effectively with clients, staff, and third party vendors.

• Restaurant manager facilitates the arrangements of seating, the serving of food and beverages,

and maintaining cleanliness of tables.

• Restaurant expenses, and accurate records will be kept and organized by the manager.

• Adhere and facilities the needs of the food and health industry safety regulation and standards.

• Research and keep up with catering trends to promote competitive catering services. Needs

substantial or expert knowledge of electronic restaurant management systems.

• Proficiency, ability meet deadlines, and complete the job within budget in required.

• Prior experience and knowledge of the processes for hiring, training, and overseeing

staff is required.

• Advanced or expert knowledge of the best restaurant management practices is required.

• Willing to work late, weekends or public holidays if equired.

• Prepare and vet tender documents which include drafting contracts/specification clauses, evaluating and providing recommendations for tenders and awarding construction and procurement sub-contracts.
• Evaluate submissions and preparation on contract administration matters such as assessing contractor’s claims for variation works, extension of time, loss and expenses, final account and handling of contractual disputes.
• Assist Contracts Manager in contractual and costing matters such main contract interim progress claims, progress report, variation order and etc..
• Ensure compliance with appropriate tending and procurement procedures
• Assist in recommending and implementing innovative solutions and best practices on procurement and contract strategy and related functions.
• Assist in project cost control and objective preparation
• Drafting of projects correspondences pertaining to site issues

Job Requirements:

• Possess Post Graduate Diploma / Bachelor’s Degree / Professional Degree in Quantity Surveying or equivalent
• About 1-5 years of working experience in the related field
• Experience in HDB BTO/ Warehouse Projects will be preference

Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

· Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

· Develop strategic plan for optimized productivity

· Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

· Adhere to company standards for excellence and quality

· Seek out opportunities for expansion and growth by developing new business relationships

· Provide guidance and feedback to help others strengthen specific knowledge/skill areas

· Maintain project timelines to ensure tasks are accomplished effectively

· Develop, implement, and maintain budgetary and resource allocation plans

· Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

· Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

Pre-Registration Pharmacists / Pharmacists

The Institute of Mental Health is a 2,000 bed acute tertiary psychiatric hospital. We offer a comprehensive range of psychiatric, rehabilitative and counselling services for children, adolescents, adults and the elderly.

The Challenges

You will provide patient-centred services to the different sub-specialties of psychiatry and mental health. You will:

• provide professional and clinical services
• attend multi-disciplinary rounds to contribute to patients’ drug therapy management and answer drug queries
• provide pharmaceutical care services
• provide medication education and counselling
• provide drug information services
• conduct training and education sessions
• run medication management clinic for outpatients
• supervise a team of Pharmacists, Pharmacy Technicians and Pharmacy Assistants
• participate in clinical research

The Requirements
• Degree in Pharmacy that is registrable in Singapore
• Pharmacists with hospital working experience are preferred (Pre-Registration Pharmacists are welcome to apply).

• Candidates with multiple years of releant experience will be considered for a Senior Pharmacist position.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: A24113

What will you do?

• Research and design end-to-end user experience
• Work in cross-functional teams to implement design ideas into prototypes and products.
• Develop and implement processes and guidelines for User Experience
• Conduct product inception with product owners to understand the product requirements
• Develop a sense of empathy with the users, and create usable products through the understanding of design principles, colour theory, and typography
• Conduct focus group discussions and usability testing with citizens to enhance the product
• Work very closely with development teams to ensure design specs are implemented
• Create overall branding and style guides to supplement prototypes for product development

What are we looking for?

• A strong background in Human Computer Interaction, Information Technology, or related field of study.
• Minimum 5 years of relevant experience as a UX Designer, Interaction Designer or related.
• Strong online portfolio of past works demonstrating expertise in creating user-centric designs including concepts, wireframes, prototypes, and design systems
• Experience in planning and conducting user research (e.g., interviews, surveys, usability test), analyse quantitative and qualitative data and communicate insights
• Experience with UX design best practices to design solutions, and a deep understanding of mobile-first and mobile responsive designs
• Experience in HTML, CSS3 or JavaScript and how they inform design and interaction decisions.
• Ability to convey ideas through variety of methods, such as storytelling, storyboards and mood boards
• Good problem-solving aptitude and an analytical mind with a business acumen.
• Excellent communication skills, both verbal and written.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Roles & Responsibilities

You will provide direct nursing care and ensure quality care is delivered. You will also provide guidance to patients and caregivers on the prescribed care and treatment. In addition, you willparticipate in quality improvement projects to improve patient care delivery.

Requirements

· National ITE Certificate in Nursing

· Enrolled with the Singapore Nursing Board

· Good communication and interpersonal skills

· Able to perform 3 rotating shifts

Job Description

Are you a passionate and skilled chiropractor looking to join a dynamic healthcare team? Are you someone who is always seeking a challenge, an adventure and a launching pad to grow and learn from? Pinnacle Chiropractic Health Group Pte Ltd is seeking a full-time Associate Chiropractor to provide exceptional care and contribute to our mission of promoting family wellness in Singapore.

Key Responsibilities:

• Patient Assessment and Treatment: Conduct thorough patient assessments, including taking patient histories, performing physical examinations, and utilizing diagnostic imaging when necessary. Develop and implement personalized treatment plans for corrective chiropractic care.

• Chiropractic Adjustments: Perform chiropractic adjustments to correct spinal subluxations in order to allow the nervous system to function at 100%. Utilize various techniques including (but not limited to): Diversified, Gonstead, CBP, Drop Table and Activator. (We will provide training).

• Patient Education: 95% of the office is based on education. We educate patients on the importance of chiropractic care, proper posture, ergonomics, and lifestyle modifications to support their long-term health and well-being.

Documentation:

Maintain accurate and detailed patient records, including treatment plans, progress notes, and billing information, in accordance with clinic policies and regulatory standards.

Collaboration:

Work collaboratively with other healthcare professionals within the clinic, such as obstetricians, physical therapists, and massage therapists, to provide comprehensive care to patients.

Community Outreach:

Participate in community events, workshops, and health fairs to promote the clinic’s services and educate the public about the benefits of chiropractic care.

Qualification:

• Doctor of Chiropractic (D.C.) degree from an accredited chiropractic college.
• Valid chiropractic license in the United States or whichever country you graduated from.
• Minimum of 1 year of experience as a licensed chiropractor, with a strong background in family wellness care.
• Positive attitude, empathy, and a passion for improving the health of individuals and families.
• Excellent diagnostic and manual adjustment skills (will train).
• Strong communication and patient education abilities (will train).
• Commitment to evidence-based practices and continuing education.

Benefits:

• Competitive salary commensurate with experience.
• Professional development opportunities.
• Supportive and collaborative work environment.
• Opportunities for career advancement within the clinic.
• A fulfilling role that allows you to make a positive impact on the health and well-being of the community.

How to Apply:

If you are a committed and empathetic Neuromusculoskeletal Therapist seeking to join a vibrant healthcare team dedicated to family well-being, we invite you to submit your application. Kindly provide your resume, along with a cover letter detailing your qualifications and expressing your motivation for joining our clinic. Additionally, include contact details for three professional references.

Planning and Coordination: Develop a grouting plan, considering factors such as project requirements, design specifications, and safety guidelines. Coordinate with project managers, engineers, and other stakeholders to ensure smooth execution.

Site Management: Supervise and manage grouting activities on-site, ensuring adherence to established procedures, quality standards, and safety protocols.

Equipment and Material Management: Ensure availability and proper utilisation of grouting equipment, tools, and materials. Coordinate with the procurement team for timely supply and maintain an inventory as needed.

Team Supervision: Lead a team of grouting technicians and workers, provide guidance and instructions, assign tasks, and monitor their performance. Foster a safe and productive work environment.

Quality Control: Conduct regular inspections of grouting works, verify compliance with design specifications, and implement quality control measures to achieve the desired outcomes.

Documentation and Reporting: Maintain accurate records of grouting activities, including work progress, material usage, incidents, and relevant documentation. Prepare reports as required by project management.

Degree in Civil Engineering / Geotechnical Engineering with 3 - 5 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 5 to 8 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 3 - 5 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 5 to 8 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 3 - 5 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Degree in Civil Engineering / Geotechnical Engineering with 5 to 8 years experience in Geotechnical and Structural Instrumentation works especially working experience in Singapore MRT Projects.

Job Description & Requirements

• Conduct Geotechnical Analysis, Soil Classification, Data analysis and interpretation of instrumentation works Submit progress/ technical reports and assessment on geotechnical issues on site.
• Responsible for all on-site geotechnical and engineering issues pertaining to site matters.
• Coordinate with sub-contractors and attend to clients for queries. To conduct the geotechnical investigation and/or instrumentation projects to meet the schedule and specified requirement
• To prepare and submit factual and/or engineering reports on the respective projects
• Initiate and co-ordinate projects according to schedule.
• Assist engineering analysis and attend the site meeting.
• Any other duties as assigned by the project managers.

Job Responsibilities

• Plan work schedule, resources (manpower, material, equipment) and execute project
• Regular communication with project stakeholders to coordinate site works
• Execute project in accordance with workplan and construction drawings with no compromise on quality and safety
• Other ad-hoc duties assigned

Job Requirements

• Degree in Civil & Structural Engineering from a University recognised by the Professional Engineers Board Singapore (PEB)
• 3 years relevant working experience
• Willing to learn and have initiative
• Competent in Microsoft Office (Word, Excel, PowerPoint)
• Interested fresh graduates may also apply; guidance will be provided

The Senior Marketing Manager will be responsible for the strategizing, planning, development and implementation of marketing activities and campaigns for assigned events, spanning trade shows, conferences and awards programs.  The key pillars of the role will involve forging partnerships, audience development, marketing campaign KPIs and people management skills.  You will be a proactive individual with strong communication and project management skills.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

•  Lead the planning and implementation of an integrated customer-focused marketing strategy, optimise all digital channels with demonstrated ability in new marketing / event tech and social media
• Design and execute brand communications strategies and marketing plans for the events, as well as result-driven marketing promotions campaigns
• Track budgets and investments, ensuring financials are managed in an effective manner with regular evaluation of effectiveness and performance metrics
• Manage content, social media, creative and marketing agencies, including management of registration and PR vendors
• Manage partnerships with trade media and partners to extend promotional reach
• Implement a clear communication plan to promote the company's sustainability efforts and educate stakeholders about the impact of event initiatives
•  Support and provide guidance to marketing team
•  Collaborate with other Informa Markets offices to meet event deliverables for JV projects
• Develop agile strategies to enhance audience development through effective marketing and client/partner engagement initiatives
• Work closely with key stakeholders to gather audience and commercial insights, develop a data driven POV on what motivates our buyers, and execute effective, measurable marketing campaigns
   

• Facilitate all software modifications and upgrades as part of the software maintenance to upkeep smooth operations of the system.
• Prepare and review SUCOs / SARs (Access request approval) before obtaining approval from customer

• Reports to O&M Manager & Assistant Manager.
• Deliver service and support to the O&M Team when requested.
• Attend to and manage all software or  hardware related errors.
• Work closely with System Administrator to resolve software and  hardware related issues.
• Diagnose and resolve technical hardware and software issues involving BHS Application, network connectivity and more.
• Gather information and determine the issue by evaluating, analyzing and isolating the details/symptoms.
• Follow standard processes and procedures.
• Identify and escalate priority issues.
• Redirect problems to appropriate resource.
• Reviews all system occurrences to prevent recurrence.
• Coordinate and follow up with  Hotline on all reported cases and communicate to the customer where necessary.
• Interact with the customer to provide and process information in response to inquiries, concerns, and requests about products and services.
• Provide guidance and training to CC room staff on all software related matters.
• Carry out training to staff and conduct practical test during off peak period.
• Coordinate with local equipment supplier/vendors (system related).
• Perform periodically review of system logs, operations report and follow up on action plans.
• Review monthly operations statistics together with the Manager.
• Provide monthly system performance analysis and generate required reports for stakeholders
• Develop and maintain installation and configuration procedures where necessary.
• Maintain operational, configuration, or other procedures where necessary.
• Schedule & deploy firmware updates & patches for equipment (Servers and Network devices) with vendors.
• Stay current with system information, changes, and updates.

The Louis Dreyfus Company Internship Program 2025 is a six-month program that provides students an opportunity to gain hands-on experience in commodity trading industry. The program is designed to equip interns with foundational knowledge and professional skills in one of the company’s business platforms.

As an FFS Intern, you will be introduced to and become an integral part of our Food & Feed Solutions (FFS) team. You will work with experienced professionals in FFS team and interact with colleagues to gain insight into the commodity industry. You will be given the opportunity to collaborate with various stakeholders to develop your own sense of the working environment in the business platform.

Internship duration:

• Between Jan to June 2025

Main Responsibilities:

• Participate in daily commercial and marketing discussion of the desk
• Analyze and enhance logistics related flow
• Develop and strengthen current research processes
• Participate in desk activity data management

Requirements:

• Degree in Economics, Engineering, Computer Science or any other fields of study
• Strong in numerical, verbal, and written communication skills
• Ability to handle multiple responsibilities and to prioritize
• Self-starter with ability to work independently and to take initiative, proactive attitude toward problems
• Ability to work in a high-pressure atmosphere
• Entrepreneurial & humble mindset
• Proficient in programming language (Python, R, etc) and PowerBI

Team Summary

The Risk & Data Solutions team is responsible for leading the strategy, prioritisation, development and delivery of Visa’s product roadmap for all risk and data solutions in the Asia Pacific markets in our Value Added Services (VAS) organisation. The team collaborates with local and global stakeholders to develop and scale Visa’s risk and data solutions for our respective markets.

What a Senior Director Risk Solutions does at Visa:

As the Senior Director: Risk Solutions at Visa, you will have responsibility for the strategy and growth of authorisation and authentication risk solutions in Asia Pacific as these relate to card transactions.  You will have end to end ownership of the product suite, including the development and execution of the product strategy, product delivery, go to market and product performance management.  As a strong collaborator, you will work across multiple internal and external stakeholder groups to deliver against strategic objectives.

You will have a client-oriented mindset with a strong commercial understanding of a network business and application of leading payments technologies for securing payments. Your passion for growing new business and a market-focused approach will enable you to succeed in this role.  You must be able to manage working-level relationships independently while being comfortable to manage difficult conversations with senior level client executives and other stakeholders.

You will lead a high performing team to deliver against ambitious goals, proactively identifying new opportunities for revenue growth and developing creative solutions for complex ecosystem challenges. This role is based in the Asia Pacific Market Support Centre in Singapore.

Specific areas of accountability will include:

• Development and execution of the Asia Pacific Risk Solutions strategy to achieve long term strategic objectives for the portfolio growth

• Ownership of the product revenue targets, actively managing the portfolio performance and taking proactive measures to ensure targets are achieved.

• Ownership of the pricing and commercial strategy for the portfolio including deal structuring and the development and commercialization of product bundles

• Management of key stakeholder relationships in global and regional teams across our matrix organization to ensure the capturing and delivery of AP-specific requirements into global product roadmaps. 

• Planning and delivery of communications and marketing efforts as these relate to the portfolio and being a thought leader and industry spokesperson for Risk Solutions in Asia Pacific

• Execution of key product initiatives working across market and cross-functional teams across the region 

• Delivering exceptional leadership, supporting the development and growth of a diverse and energetic team.

The Senior Director: Risk Solutions will report to the Vice President: AP Risk & Data Solutions.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

Join us as a Senior Manager, Data Solutions and Analytics and play an instrumental role in steering our Data strategy and delivery of data projects with Visa clients. You will translate analytical insights and used cases into captivating narratives tailored for our clients and stakeholders while offering valuable data advice to support business growth.

What a Senior Manager, Data Solutions and Analytics does at Visa:

• Identify new client opportunities by collaborating with market and regional teams.

• Develop data narratives, case studies and play back results to internal teams across the AP region.

• Grow Presence of Data Science projects with Visa clients across the region.

• Lead Commercialization activities for client data projects across the region.

• Coordinate Data Science initiatives across market and regional accounts.

• Coordinate with client data projects delivery team and project governance.

• Work closely with our different functional practice initiatives and account planning sessions.

Why this is important to Visa

This role will be vital in the growth of our Data as a Service business across Asia Pacific. The role will help to scale, diversify and transform our Managed Services Data capabilities which will support Visa’s business in the region. You will evolve our Data Services to drive uptake and delivery of Data projects. You will own key internal and external stakeholder relationships with Visa teams and our vendors as well as supporting our clients.

Projects you will be a part of:

This role will play a critical role in developing compelling stories from data to drive client actions and optimize portfolio performance. You will be working closely with teams across different regions to build new solutions and ideate approaches for various markets.

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 4th Nov 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in person through to resolution in line with policies/procedures, KPI and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact.
• Take responsibility for the processing of orders, invoices, quotes, returns, and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems, and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolving product or service problems/queries by clarifying customer issues, determining the root cause of the problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals and suggest new content or amendments to the relevant team.
• Managing day-to-day business processes, liaising with other departments where appropriate.
• Suggesting amendments to Standard Operating Procedures (SOP).
• Maintaining knowledge of department policies, processes, procedures, and systems used, developing an internal network to increase knowledge.
• Providing support to team members.
• Active participation in meetings, expressing your viewpoint but also recognizing and listening to others.
• Suggesting improvement ideas and assisting with the implementation of those ideas to improve customer satisfaction, increase productivity, or reduce costs.
• Using Salesforce to manage customer contacts and workflow in line with the SOP.
• Using SAP/Salesforce to manage orders/invoicing.
• You achieve personal objectives and, work to agreed KPIs and targets including quality assurance.
• In addition to the above, this role may also be required to help with projects and workload as determined by business needs and the Manager.