As a Junior Operations Support, you will be responsible for assisting with operations for the ServiceNow platforms. This function includes overseeing the platform’s day-to-day operations, guaranteeing system stability, and providing user reports.
Responsibilities:
Operations Support
· Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks, ..
· Ensure proper Platform Administration and admin requests OLA fulfillment.
· Assist in troubleshooting issues and errors within the ServiceNow platform.
· Weekly report to Global Operation Group leader.
Contribution to SRE (Site Reliability Engineering) activities:
· Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks,
· Contribute to Definition and Documentation of processes or how-To as knowledge base articles.
Project involvement
· Actively participate in ServiceNow implementation and integration projects.
· Contribute to the testing and quality assurance processing during project rollouts.
Training
· Conduct regular training sessions for employees and contractors.
· Maintaining knowledge base articles for end users.
RampUp:
· Ramp Up Knowledge in ServiceNow Platform technology
· Become a Certified System Administrator
Knowledge, Skills and Experience:
· Bachelor or master’s degree in information technology,
· Experience in Systems / operations / IT.
· Basic knowledge of ITSM principles
· Knowledge in Security
· Experience in IT project management, DevOps/Agile
· Fluent in English
· Excellent analytical and problem-solving skills.
· Strong communication and organizational abilities.
· Ability to document processes, configurations, and user guides clearly and effectively.
· Knowledge of programming languages like JavaScript, familiarity with HTML, CSS, and web services (REST, SOAP) is also beneficial.
· ServiceNow certification (eg. ServiceNow Certified System Administrator)