Assistant Engineer, Customer Support Services
Full-time
Junior Executive
5 months ago
he Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. Thi..
he Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Net's facilities and network infrastructure and systems performance.
Responsibilities
- To perform 24x7 rotating shift duty for NOC and Network Operations.
- Changing of backup tapes based on predetermined schedule
- Preparation and compilation of team and customer weekly and monthly reports
- Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
- Inventory Management for physical network infrastructure, x-connect.
- Provide remote hands service and onsite support to internal and customers
- Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
- Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
- Responsive to troubleshoot and solve L1 Data Center and customer network issues
- Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
- Report to Telco Helpdesk for suspected circuit problem.
- Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
- Collect and manage the statistics collection and application from the network systems
- Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports
Qualifications
- Minimum Diploma or equivalent qualification in IT related field of study
- Must be willing to learn- No experience required as job training will be provided
- Career growth opportunities
- Able to resonate with our culture of Respect, Teamwork, Drive
- Rotating shift duty
- Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
- Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
- Pro-active in anticipating and resolving issues in the work environment
- Customer service acumen and possess a strong sense of urgency
- Strong sense of responsibilities and accountability in the work performance
Official account of Jobstore.