Total 15,258 Senior Executive job vacancies in Raffles Place, Central Singapore

Location : Ubi Cres
Salary ： $3000- $3500

Job Scope:
• Handling ISO and Bizsafe renewal
• Handle apply/cancel/ renewal of WP/SP/EP
• Maintain up to date knowledge of MOM laws
• Prepare employment contract.
• WICA insurance renewal /claim
• Arrange skill course for worker .
• Knowledge of payroll system (Info tech)

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Working Days: 5 days / 6 Days (Roaster)
• Working Hours: 10am -10pm ( Retail Hour)
• Salary Range:$3000-$3500
• Working Location: Islandwide

Responsibilities:

• Greet and assist customers in a friendly and professional manner, providing accurate information about our mattress products and features.
• Actively engage with customers to understand their needs and preferences, and offer personalized recommendations to help them find the best mattress for their requirements.
• Demonstrate knowledge of different mattress types, materials, and brands to effectively communicate product benefits and advantages.
• Provide product demonstrations and educate customers on the proper usage, care, and maintenance of mattresses.
• Assist customers with the selection process by providing detailed information on pricing, warranties, and financing options.
• Process sales transactions accurately and efficiently, ensuring proper documentation and adherence to company policies.
• Maintain a clean and organized sales floor, regularly restocking inventory and organizing product displays to enhance the shopping experience.
• Address customer concerns and resolve any issues or complaints in a prompt and professional manner, striving to achieve customer satisfaction.
• Collaborate with the sales team and store management to achieve daily and monthly sales targets.

Requirement:

• Relevant experiences

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Working Days: 5 days (Mon- Fri)
• Working Hours: 9am to 6pm
• Salary Range:$3000-$4500 basic +AWS+VB
• Working Location: Jurong logistics hub (LakeSideMRT)

Responsibilities:

• Create engaging content in line with the campaign for various communication channels, not limited to social media, email, website, and print materials.
• Review the performance of marketing campaigns, and make actionable suggestions for future campaigns.
• Assist in copywriting for all marketing collaterals and review artworks before finalization.
• Reach out and manage partnerships with external brands that support and enhance our marketing efforts.
• Keep updated on marketing, customer and bedlinen trends to ensure marketing campaign ideas stay relevant and relatable to our audience.
• Work independently and cooperatively on multiple projects with the marketing team, meeting deadlines and budget constraints, and scheduling project implementation based on workload, which may include five or more simultaneous projects
• Examine existing processes, identifying flaws and creating solutions to improve design capabilities
• Collaborate, brainstorm, and strategize with multiple teams or clients for promotional mechanics and publicity plans
• Translate strategic direction into actionable plans within an established brand identity
• Ad hoc duties assigned

Requirements:

• Bachelor's degree in Marketing, Business, or a related field.
• 3 years experience in a marketing role and in execution of campaigns and marketing initiatives.
• Knowledge in digital marketing, including SEO, SEM, and social media strategies.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description & Requirements

• Support on Wintel & virtualization infrastructure.
• Act as a focal point for assigned systems related queries and issues
• Attend to system faults promptly and rectify them within defined SLAs & KPIs
• Server administration such as Active Directory, DNS, Databases, IIS security configuration and patching, and Backup/Restore
• Troubleshooting of VMWare, MS Windows technologies, AD, clustering and MS NLB (Network Load Balancing) especially troubleshooting.
• Experience or working knowledge of Disaster Recovery technologies helpful.

Executive – Group Business Development

Location: Clementi

Salary: $3600 - $4000 + AWS + VB

Working Hours: Monday to Friday (8am to 5.30pm)

Responsibilities:

• Analyze market needs and opportunities in key accounts within assigned verticals.
• Determine prevalent trends, dynamics, and market movements based on customer needs.
• Develop sales proposals and tender documents.
• Create prototypes, visualizations, and mock-ups for design development.
• Resolve conflicts in customer relationship management.
• Deploy logistics services to meet customer requirements.
• Identify and propose solutions for supply chain gaps and weaknesses.
• Develop plans for innovative logistics solutions.
• Gather and review information on the latest technology trends for logistics applications.

Requirements:

• Bachelor’s Degree (or equivalent professional qualifications) in Logistics/Supply Chain with at least 1 year of relevant experience in sales and business development.
• 1-3 years of relevant working experience preferred

Should you be interested in this position, please contact Juliana at 9230 6374

( https://wa.me/6592306374) your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1879595 Juliana Lin Yuzhen

• Basic $3,200 + Monthly Sales Commission
• Quarterly Sales Bonus
• Fully paid training provided
• 22 days Annual Leave, $1,040 yearly allowance + Other Benefits
• No need own transport
• Many openings & fast shortlisting!

Job Details:

• Based in branch for consultative selling.
• Research and recommend prospects for new business opportunities.
• Meet with potential clients to determine their needs.
• Build and maintain relationships with clients and prospects.
• Stay current with trends and competitors to identify improvements or recommend new products.

Requirements:

• Diploma/ Degree qualification
• NO need experience (entry level welcome)
• Extrovert with good communication skills
• Sales motivated to earn a higher income

Click 'APPLY NOW' to proceed.

We regret that only short-listed candidates will be contacted.

Talents Connect

EA License: 22C1201

EA Reg Number: R1325831

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc

To apply revenue management principles for revenue optimization for the hotel

Able to track and monitor all revenue sources and analyse in detail the key performance indicators in order to be able to make recommendations on rates and revenue opportunities.

To be able to provide the hotel with short term and long term strategic day markers based on events and any climate changes.

Able to prepare budgets & forecast accurately.

Good understanding of market benchmarking and rate parity indicators.

You will be part of a well-established international team in Information Security focused on Cloud Security Architecture, Security Tooling Engineering and Automation.  

Your role will contribute to the success of the team and the Company. 

Your key tasks

• Support Cloud & Infrastructure Organization by reviewing and analysing Network, Systems, and Application architectures to enforce and validate Security requirements.
• Leads Threat Model exercises for new services/major changes.
• Actively Collaborate with your team members to support them on daily operations, including: 
  • Review of IT infrastructure solution designs to ensure compliance with policies and standards. 
  • Operational implementation, Automation, and ownership of Security Tools 
  • Assist in deploying automation of operational processes and procedures, identify weaknesses, propose, plan, and deploy improvements to address and enhance the infrastructure design. 
• Support and maintain the APAC’s Information Security Management System (ISMS) to assure continuous compliance with regulations, laws, and contractual obligations by adopting and deploying industry and market standards and accepted best practices.
• Be on routine standby to support the team.

Location: (Hybrid work form office/home) Office: Redhill

Work days: Monday – Friday, office hours

Contract: 6 + 6 months

Salary: $2,200 (Diploma) $2,800

You will be part of a multi-faceted team which supports the campaigns and marketing of Families for Life’s initiatives.

Your day-to-day work may include, but is not limited to, the following:

• Liaise with agencies for the development and execution of integrated marketing campaigns and communication plans to publicise and create awareness of Families for Life brand and initiatives.
• Content creation and management of website and social media content to drive digital marketing efforts of Families for Life initiatives.
• Collation of monthly report and data analysis of Families for Life initiatives digital insights.
• Supporting collaboration with stakeholders and event logistics for family events, programmes, outreach and on-ground initiatives.
• Management of FamilyTrees campaign, collaterals inventory, coordination of mascot appearances, and support for other administrative matters.
• All other ad-hoc duties.

Should you be interested in this position, please contact Juliana at 9230 6374

( https://wa.me/6592306374) your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1879595 Juliana Lin Yuzhen

* Basic Up to S$3,500
* Work Life Balance & Friendly Environment
* Career development & growth opportunities
* Candidate with Minimum 3 Year experience in Driver Experience is Prefer
* A valid driving license no record of violations, practise safe and legal driving

Our company is looking for suitable candidates to join their growing business as Executive Assistant & Driver.

RESPONSIBILITIES:

· Provide administrative support for Director

· Handle personal tasks for the Director

· Handle travel arrangements for Director

· Attend all meetings with director including social activities and overseas trips.

· To keep proper filling records and other documents

· Provide chauffeuring service to Director & guests

· Anticipate and coordinate Director’s point-to-point travel needs

· Any other duties as assigned from time to time.

REQUIREMENT:

· Diploma requirement.

· Possesses a clean traffic record, with at least 3 years driving experience.

· Must be able to travel overseas if required.

· Must be flexible with work schedule.

· Fluent in English & Mandarin both spoken and written to liaise with Chinese-speaking associates.

· Strong interpersonal and communication skills.

· Neat and well groomed.

· Physically fit.

OTHER INFORMATION:
• Location : Millenia Tower (Near Suntec City)

• Working hours : 9.00am to 6.00pm (5 Days)

• Salary: up to S$3,500 higher/ Negotiable (Salary will commensurate according to experience & qualifications)

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to:

Email – [email protected]

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

• Salary: Up to $3500 + Fixed Allowances $970
• Location: Jurong Island 
• Benefits: Permanent Role with AWS and Variable Bonus
• Shift Work: 12 Hours Shift

Responsibility

• Operate Plant and Site Services: Follow written and verbal instructions to safely and efficiently operate plant(s), site services, and handle vehicle loading/unloading.
• Safety and Efficiency Improvements: Suggest and implement ideas for safety and efficiency improvements, working in multi-disciplinary teams.
• Communication: Communicate effectively with the production team and other site functions (e.g., maintenance, planning, logistics) through verbal, email, and written methods.
• Health and Safety Accountability: Ensure personal and team health and safety by following site-specific SHE standards, including risk assessment, permit compliance, and incident reporting.
• Shift Planning and Handover: Plan and organize work and materials for own shift, prepare for the next shift, and train new recruits. Handle site-specific maintenance tasks and emergency situations as needed.

Requirements

• NITEC / Diploma in Chemical Engineering
• Minimum 4-5 years experience in chemical, petrochemical, or oil & gas industry 
• Willing to work in 12 hours shift 

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

• Organize and direct the active aging programs at the specified center.
• Work with community partners to effectively meet the various needs of seniors.

Requirements:

• Diploma in Social Work or equivalent
• At least 3 years of social work experience in an elderly setting.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Record transactions and events related to the company's operational expenses, payables, and cash.
• Conduct monthly bank reconciliations between bank statements and the cash ledger for the payable section.
• Assist in the onboarding process for new employees.

Requirements:

• Diploma in Accounting or equivalent
• At least 2 years of HR and accounting experience.
• Proficient in MS Excel.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Deliver administrative support to Sales Department.
• Handle process delivery orders/ invoices.

Requirements:

• Nitec and above
• At least 1 year of administrative experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Procurement Executive

Location: 1 North

Duration: 1 Year Contract (renewable and possibility to convert to perm based on performance and business needs.

Salary: $2800 - $3500

Our client is one of the leading Research and Technology establishments that is operating advances scientific and technology and they have maintain a strong physical presence globally. There is now an exciting opportunity for Procurement Executive and Senior Executive to join their Procurement Division.

Job Responsibilities:

• Responsible for the execution of procurement contracts from working with stakeholders on requisition, sourcing, evaluation, seeking approval for award and contract management.
• Understands and operationalise the Policies and Procedures to meet with business needs, including coordinating with various stakeholders and providing advisories to requestors to facilitate sound buying decisions through the right balance between public accountability, the prudent use of funds and operational efficiency.
• Supporting sharing and training of Procurement Procedures to stakeholders.
• Ensure the delivery of the Procurement’s Service Level Agreements commitments.
• Participates and collaborate with various stakeholders in cross functional improvement projects including developing change management plans, evaluating the impact of planned change, identifying risks and mitigation plans.
• Participates in audit review findings/lapses and propose changes to governance policies and procedures; support audit reviews, investigations, and internal process improvements to resolve identified issues with relevant stakeholders.
• Perform demand aggregation in partnership with stakeholders using insights and trends from data analytics to leverage on organisational volume.
• Foster effective collaboration and ensure strong communication lines with key stakeholders.

Job Requirement

• Minimum 1 - 2 years of relevant experience in procurement, candidates with lesser experience will be considered for more junior roles (training provided).
• Good understanding of Government Procurement policies will be advantageous.
• High achieving, independent individual with clear communication skills for stakeholder persuasion and management reporting
• Resourceful individual with active listening skills to gather information and anticipate next steps
• Situational problem solving skills with ability to concise complex problem into executable solution(s)
• Strong commercial acumen and analytical skills, ability to translate data to intelligence.

EA License No. 01C4394 • RCB No. 200007268E • Juliana Lin Yuzhen EA Registration No. R1879595

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

• Full spectrum digital ads management and handle the local and international SEO and SEM campaigns for the brand
• Administer digital marketing analytics and providing the team with critical data to create optimization strategies, such as monthly platform management for outreach and potential foreign investors.
• Maintaining and regularly updating website and other digital company presence, improve overall client web UX and Evaluating and improving ROAS
• Provide Inventory management and evaluating sales online and retail locations performance and implementing and improving e-commerce SOP and to recommend projects improvements

Requirements:

• Degree in Marketing, Business Management or equivalent.
• At least2 years of e-commerce and digital marketing experience.
• Proficient in Shopify, Mailchimp and Digital Analytics Tools.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Manage day to day HR functions of the construction arm business.
• Hands-on in construction management.
• Handle MOM Work Pass related matters and all foreign workers admin matters.
• Manage WICA and medical insurance claims.
• Assist in recruitment, implementation of policies, procedures, and best practices in HR functions.

Requirements:

• Diploma in Human Resource or equivalent
• At least 5 years of hands-on experience in in construction/engineering industry.
• Good knowledge in Employment Act.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Provide strategic solutions for customers and develop business both domestically and internationally.
• Research, develop and make a market strategy to create prospect profiles and qualify prospects.
• Identify prospect needs, goals, and objectives and deliver results commensurate with goals and market potential.

Requirements:

• Diploma and above
• At least 3 years of sales experience in 3PL/freight forwarding.
• Strong knowledge of brokerage operations and geographic freight market.
• Excellent written and verbal communication skills and able to work in a fast-paced team environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

We are looking for you - become part of our team

You will extend and improve our existing products such as the Digital Banking Suite and the Security Suite or develop new, innovative solutions for our diverse customers from the banking, retail or government sectors. You can expect a collegial atmosphere and a workplace culture where ability comes before hierarchy.

Job Scope

• Communicate and consult with clients and internal stakeholders to develop appropriate solutions.
• Build and integrate information systems to meet the company’s and clients' needs.
• Contribute with your ideas and continuously improve solutions and knowledge in an agile setup
• Write & present Solution Blueprint/Design documents independently

Skills Requirements

• Bachelor/master’s degree in engineering, computer science or business information systems
• 5+ years of experience in developing enterprise software preferably banking sector
• Strong collaboration skills across hierarchy levels and organizational boundaries
• Proficiency in C#, .NET & SQL. Preferably experience with Entity Framework (Core) and/or Micro ORMs such as Dapper.
• Good knowledge and experience in web technologies using HTML, JavaScript and CSS. Preferably experience with frontend technologies such as React, Angular or Vue. Knowledge of CSS pre-processors such as SCSS or LESS is also a plus.
• Applying clean code principles and testing in order to ensure high quality solutions
• Writing tests using testing frameworks such as xUnit, MSTest, NSUnit and mocking frameworks such as Moq
• Experience in developing with agile methodologies (such as Scrum)
• Good communication skills in English – verbal and written
• Ability to explain designs and solutions to developers and business users alike
• Passionate and efficient self-learner in order

Nice to have

• Experience with software design patterns such as builder, factory & strategy pattern
• Experience with architecture styles such as Microservices or Domain Driven Design
• Working with Scaled agile framework (SAFe)

Support Engineer will be responsible for support applications relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats .

As a Support Engineer, you can look forward to:

Supporting card transactions for Visa, MC, AMEX, DISC.
Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices and procedures.
Making strong technical decisions and complete tasks & assignments under limited supervision.
Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation.
Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues.
Assisting the team in devising new support processes and ensure their implementation as per company policy.

Basic Qualifications for Consideration:

Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.
Minimum 7 years experience working within Banking Payment industry domain, Cards, ATM & POS Terminal and transaction as a production support engineer.
Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes
Knowledge database concepts and MS Office.
Must have good communication (written and verbal) skills.
Experience leveraging monitoring tools (Splunk, DataDog, DynaTrace, New Relic, Catchpoint)
Prior Enterprise Java Application support experience
Some Enterprise Java Application Development experience.

Preferred Skills, Experience, and Education:
• Public Cloud (AWS, Azure) experience would be a plus to compliment the card industry experience
• Shell scripting, Putty, Oracle, SQL Server, MySQL

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Dinu Dinesh

EA Licence No: 11C5502

EAP Registration No: R22110286

• Responsible for all the daily purchase request requirement and ensure purchase orders are issue timely to meet fleet operational demand.
• Assist on the development and implementation on green procurement, innovation, and automation project.
• Handle pre and post contract to ensure agreements are in place for all critical suppliers including on time commencement of negotiation for contract renewal.

Requirements:

• Diploma in Business Administration or equivalent
• At least 3 years of procuring technical spares and services experience in the Marine/Offshore Industry.
• Proficient in Microsoft Office and ERP system

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

• Provide administrative support to the brokers.
• Prepare insurance documents for quotations, proposals and cover confirmation.
• Arrange for timely billing and monitoring of payment.

Requirements:

• Diploma and above.
• At least 2 years of admin experience in an Insurance Industry.
• Possess relevant insurance certificates - BCP/CGI/PGI is a plus.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

The Senior Producer will be responsible for strategic planning and leading the charge on production with experience and expertise in all markets where work is produced. You are responsible for taking the lead on all aspects of production from the agency briefing right through to delivery, all the while providing consistent, effective and innovative solutions across multiple media and project types.

As a Senior Producer

• You are responsible for taking the lead on all TV, KV, Digital & Integrated productions from brief to delivery

• Work closely with creatives and marketing teams to deliver a creative vision

• Work closely with account management teams to ensure on-time delivery and project profitability

• A creative problem solver who anticipates and troubleshoots issues that arise in any production

• Able to guide the team throughout the entire production process

• Nurture the relationship between agencies, clients and our business

• Ensure production is internalized to its full potential

• Have good interpersonal and time management skills

• For this role, have vast experience in the luxury and/or beauty categories

• Seek out new business opportunities

As a team leader

• Provide supervision, support, development and mentoring to less senior members of the team

• Educate others and increase knowledge and understanding of agency processes to enhance the efforts of teamwork to improve workflow and efficiency

• Be an inspiration and motivator

• Guide young talent and mentor them in the art of crafting all aspects film

• You have a positive attitude and a passion to make a difference

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA document for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters 
• Lead case swarming and training sessions for frontline teams