Customer Service Executive [Freight Forwarding]

Working Days: Mon-Fri 9am – 6pm / Sat alternative 9am – 1pm
Working Location: Vision Exchange (Jurong East)
Salary: $2800 – $3000

Job Descriptions:

• Handle customers’ shipments.
• Co-ordinate & Liaise with vendors between customers and transporters, warehouse etc
• Provide support to sale department
• Assist in documentation
• Assist in invoicing

Job Requirements:

• With relevant working experience is preferred.
• With Diploma in Logistic / relevant discipline is preferred.
• Training provided

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

Main responsibilities

• Contribute to the team’s business needs with strong functional expertise on GPP-SP platform for International Payments, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO), clearing and settlement mechanisms
• Provide expertise on Corporate Payments, Correspondent Banking and Indirect Participants Banking
• Provide the strong expertise on GPP-SP configuration management and Business & system configurations
• Understanding the BRD and conducting requirement gathering by various means like brainstorming, workshops, Questionnaire and working with different stakeholders of the cash management team like Product Managers (Global as well as In-Country), Client Services, Implementation, Operations and Finance in the context of GPP-SP.
• Mapping the identified functional requirements to GPP-SP and defining a solution with the help of it to full fill the payment processing.
• Do Fit-Gap Analysis of the Business Requirements and design configuration solutions in GPP to minimize the Gaps and use GPP capabilities to address the requirements.
• Provide Defect Triage analysis of the issue raised by Quality Assurance team and work towards fixing of the issue using GPP configuration capabilities.
• Identifying the scope of the requirements, validating the requirements in the context of GPP-SP
• Perform level 3 Support of applications in production:analyze, troubleshoot and resolve issues as they arise
  support in the recovery management in case of production incidents with great level of agility due to the criticality of payment systems and business
  

Analysis and design of GPP solutions:

• Follow Business Analysis best practices and Engagement of Stakeholders across Front-to-Back functions.
• Is responsible for all analysis of functional requirements arising from the requirements of business stakeholders, business users and technology.
• Manage the requirements and provide design options for the solutions available and guide the team.
• Evaluate of alternative IT solutions and provide appropriate recommendations.
• Provide domain expertise with the strong understanding of all cross border payment processing knowledge to help define a viable business solution, working with the key business sponsors in GPP-SP.
• Ensure that the services delivered conforms with, and contributes to the development of the business strategy.
• Assess the impacts on the project deadlines resulting from change requests, adhoc projects, or technology issues.
• Coordinate with various user groups and interface teams and getting them on board as interface services for various financial services.
• Manage stakeholders, risks, issues, quality, and project controls.

Contribute to the testing and support of GPP and Cross Border payment applications

• Work closely with the technical implementation team in bridging the gap from translating functional to technical details
• Provide functional Guidance to the Team, working closely with developers/Tech Leads/BAs and to the contributor applications for assisting in resolution of queries Perform level 3 support of applications in production.
• Analyze and evaluate the defects as raised by first and second level support.
• Coordination with support team and technical team to investigate the defects.
• Make sure it works in continuous integration environment.
• Write tests to ensure the robustness of the fix.

Professional Skills and Qualifications

At least 10+ years of hands-on experience in payment systems (especially GPP SP) and good understanding of payments domain.

• GPP SP business & system configuration expertise (must have)
• Hands-on experience in upgrades and migration of GPP versions
• Work on complex systems and a challenging international work environment
• Knowledge of all phases of IT system development and implementation life cycle
• Highly analytic and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Strong analytic skills
• Capable to effectively interact with technical team
• Strives to deliver the solution in the most effective and timely manner
• Proactive with excellent verbal and written communication skills in English
• Hold a Bachelor’s /Master’s degree from a reputable university, and whilst not essential, subjects including computer science, electronics are a plus.
• Strong organizational and communication skills
• Strong analytical and problem solving skills
• Team spirit - Like explaining and sharing knowledge
• Awareness of various software development procedures
• Ability to follow defined procedures
• Working knowledge of Agile Scrum framework (good to have)

Other Professional Skills and Mindset

• Work on complex systems and a challenging international work environment
• Good exposure to software engineering phases and best practices
• Highly analytic and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Capable to effectively interact with peers / stakeholders
• Strives to deliver the solution in the most effective and timely manner
• Proactive with excellent verbal and written communication skills in English

DUTIES & RESPONSIBILITIES:

• Review with team on Connector Housing design during design review as per DFM and FMEA.
• Perform Mold Design and conduct mold design review meeting based on our mold design guidelines/ check list and Mold Design FMEA.
• Develop mold as per development schedule to support new product launch and ramp.
• Work with Tool room on fabrication follow up and debug issues.
• Work closely with Debug and Process Engineer on FOT and Qualification of Molds. Coordinate with outside vendors for subcontracted molds for quotation, specification, review, follow up and other technical issues.
• Support Molding in terms of mold improvements and pre-production runs File and maintain all documents for mold design and development.
• Support Department focal points / Goals / Projects as required.

Job description

• Experience in UVM verification methodology
• Experience in developing and deploying state-of-the-art verification methodologies in ever-increasing design complexities, from UVM, C/C++ co-simulation, system emulation to mixed-mode simulation & formal verification
• Disciplined, quality-minded, and highly driven for excellence,
• Excellent team player and good communication skills
• MSEE/BSEE in Electrical Engineering or Computer Engineering, with 3 years of relevant experience, but are open to fresh graduates with outstanding results
• Candidates with relevant experiences would be offered as Senior or Staff, taking on higher responsibilities

Key Responsibilities

• Adopt a customer-first mindset, chart out the different areas of the customer journey, and develop campaign flows to nudge users from one touchpoint to the next
• Conceptualise content ideas and work closely with creative and Martech teams to actualise them into automated customer journeys and campaigns on Salesforce Marketing Cloud
• Take ownership to plan, setup, and launch daily campaigns across all CRM touchpoints (E.g. Email, Mobile App Push Notifications, SMS channels)
• Understand commercial business objectives and work with data teams to conduct actionable analyses to uncover opportunities and gaps in the user lifecycle, and identify new areas to grow the Lifecycle campaign portfolio
• Track, measure, and report on the performance of these customer communications, design and conduct A/B tests for iterative optimisation and improvement (E.g. campaign triggers, subject lines, sales copy, send timing and frequency)
• Work closely with technical stakeholders to develop mastery of our CRM platforms in order to constantly experiment and push the boundaries of our customer communications

Requirements

• Strong willingness to learn and grow independently
• Strong interest in being at the forefront of e-commerce, marketing, and technology
• Excellent communication skills
• Diligent in execution and able to think critically
• Able to handle data and relate them to qualitative aspects of work
• Proficiency in HTML, Excel, SQL is a plus
• Prior experience in ecommerce is a plus
• Prior experience in Marketing Cloud platforms (i.e. salesforce, oracle) is a plus

Others

• Work location: FairPrice Hub (next to Joo Koon MRT station)

Roles & Responsibilities

Key Objectives:

• To be part of the initial project delivery team to architect the solution design and de-risk the project.
• Analysis of business requirements.
• Design and implementation of full solutions.
• Identify integration issues and develop solutions to these issues.
• Coach and develop skills within a project team.
• Work effectively in mixed client and consultancy teams.

Role Competencies:

• Detailed knowledge of business requirements and solutions in their focus area (Technology, Industry, or LOB.
• Mobilise and motivate a project team.
• Ability to organize and coordinate diverse groups in complex situations.
• Broad content experience across multiple lines of business.
• Broad technical appreciation, including ALL key SAP functionality and technology, and the ability to assess new technology solutions rapidly.
• Lead functional/technical architecture in complex SAP and non-SAP environments.
• Support the Programme Director in developing phasing strategy, plans, benefits cases, organizational structures,risks, and issues.
• Manage design workshops on multiple areas of expertise.
• Command the respect and confidence of other Solution Architects, Solution Directors, and the Commercial Team.
• Ability to develop HCL Axon’s methods and tools and contribute to Solution Team strategy.

Job Requirements:

• Minimum Bachelor's Degree in Computer Science/Information Technology/ Engineering or any relevant.
• Minimum 10 years+ of experience.
• Strong SAP implementation experience within the Asset Management line of business and cross-modular experience in PM/CS/PS/QM/A&D INDUSTRY SOLUTIONS etc.
• Knowledge of integration between PM and MM/HR modules.
• Maintenance Repair & Overhaul experience within asset-intensive industries.
• SAP EAM/MRO implementation experience - with 1project lifecycle.
• Experience in the implementation of SAP S/4HANA projects with architecture skills.
• Experience in implementing SAP solutions for the maintenance of assets in highly regulated environments
• Knowledge of HCL iMRO solutions.

Roles & Responsibilities

Key Objectives:

• To be part of the initial project delivery team to architect the solution design and de-risk the project.
• Analysis of business requirements.
• Design and implementation of full solutions.
• Identify integration issues and develop solutions to these issues.
• Coach and develop skills within a project team.
• Work effectively in mixed client and consultancy teams.

Role Competencies:

• Detailed knowledge of business requirements and solutions in their focus area (Technology, Industry, or LOB.
• Mobilise and motivate a project team.
• Ability to organize and coordinate diverse groups in complex situations.
• Broad content experience across multiple lines of business.
• Broad technical appreciation, including ALL key SAP functionality and technology, and the ability to assess new technology solutions rapidly.
• Lead functional/technical architecture in complex SAP and non-SAP environments.
• Support the Programme Director in developing phasing strategy, plans, benefits cases, organizational structures,risks, and issues.
• Manage design workshops on multiple areas of expertise.
• Command the respect and confidence of other Solution Architects, Solution Directors, and the Commercial Team.
• Ability to develop HCL Axon’s methods and tools and contribute to Solution Team strategy.

Job Requirements:

• Minimum Bachelor's Degree in Computer Science/Information Technology/ Engineering or any relevant.
• Minimum 10 years+ of experience.
• Strong SAP implementation experience within the Asset Management line of business and cross-modular experience in PM/CS/PS/QM/A&D INDUSTRY SOLUTIONS etc.
• Knowledge of integration between PM and MM/HR modules.
• Maintenance Repair & Overhaul experience within asset-intensive industries.
• SAP EAM/MRO implementation experience - with 1project lifecycle.
• Experience in the implementation of SAP S/4HANA projects with architecture skills.
• Experience in implementing SAP solutions for the maintenance of assets in highly regulated environments
• Knowledge of HCL iMRO solutions.

This role will involve working alongside and providing support to the Worship & Music team and Pastors in the church in the planning and organising, implementation and ensuring the smooth running of the services, events, trainings and activities in the Worship & Music ministry.

This role will entail regular office hours but may require the individual to occasionally work on evenings and weekends (Holy Communion weeks and special services/events). All efforts will be made to keep such occasional work to a minimum, with appropriate time-off-in-lieu granted.

MAIN DUTIES AND RESPONSIBILITIES

Organise, implement, execute, and manage operational workflows in the Worship & Music ministry, in close communication and collaboration with Pastoral Team Staff(PTS), Pastors, and laity. These include:

A) Service Planning

• Prepare the slides for the English services weekly, using relevant software tools
• Ensure that the liturgical cloths in the relevant worship venues are maintained and changed according to the liturgical seasons
• Oversee the care and maintenance of the liturgical furnishings in the various worship venues (including individual kneeling cushions, candles, altar book stand, standing cross, etc)
• Ensure that the Altar Books in the relevant worship venues are updated with the correct Great Thanksgiving at each Communion Service
• Maintain the stock of Holy Communion elements, including ordering, checking for expiry, and storing in a reverent manner elements that have been consecrated
• Prepare the Holy Communion elements in the trays and ensure that they are brought to their respective worship venues each week
• Liaise with relevant 3rd parties for special offerings (including getting slides/videos from them)
• Submit song reports to CCLI
• Record minutes for the Service Team Meetings and W&M Staff Team Minutes

B) Worship Services

• Roster ushers for all regular English services at the Barker Road campus, including special services
• Roster Communion Assistants for all regular English services at the Barker Road campus, including special services as required
• Brief Communion Assistants on the process and procedure for serving Holy Communion
• Assign Communion Assistants to their stations at each worship venue
• Support the pastors’ office in ad-hoc activities including special services, baptism interviews, and staff devotions

C) Floral Ministry

• Serve as liaison with the floral ministry
• Support the implementation of tools, courses, materials, and technologies
• Provide inputs and feedback on the general spiritual health of the ministry (including its volunteers), based on observations made during the course of work
• Execute all programmes and activities with sound budgeting and financial management
• Execute all programmes and activities in compliance with church policies and guidelines
• To carry out additional responsibilities when assigned by pastors or immediate supervisors in current ministry and/or other ministries

QUALIFICATIONS

• Diploma and above in any closely-related field

RELEVANT EXPERIENCE AND SKILLSETS

• An understanding of the liturgy of the Methodist Church
• Able to work independently under minimal supervision
• Strong interpersonal and communication skills (being able to communicate and collaborate effectively with various levels of staff and lay congregants)
• Strong administrative and organisational skills, meticulous with attention to detail
• An innovative team player, self-motivated, and pro-active
• Able to manage conflict professionally and with humility and respect
• Willingness and ability to leverage new technologies, where appropriate