The Senior Account Manager is responsible for ensuring that services to the customer are delivered to specification and on time. The Senior Account Manager (AM) reports directly to the Regional Account Director (RAD) and is responsible for liaising with Client Service team and the central procurement team to ensure that services to the customer are delivered to specification and on time.
This position is to serve as a vital communications link to other Account Managers and Client Marketing team, by ensuring that internal customer expectations, in terms of price, quality and delivery, are met.
The job-holders will be expected to have significant client contact and working with Client Services Partner to take the lead role in particular projects. The Senior Account Manager will preferably have significant technical 3 Dimensional POSM, Design, print knowledge, or campaign management and will have a passion for exceptional campaign delivery.
KEY RESPONSIBILITIES
● Ensure production orders are delivered timely, to specification, and has met our quality specifications and client contractual obligations.
● Providing technical input and advice on projects as required to achieve high quality standards
● Advise on technical specifications and best methods of production to deliver quality, savings and innovation to the client.
● Work with the internal team members to coordinate production schedules, POS and Print specifications, quotations and billing
● Initiate requests for customer and supplier purchase orders
● Manage internal workflow, including data entry on internal software
● Monitoring high standards and working together on new methods and procedures
● Ensuring best practice in conjunction with wider HH operations group
● Develops a good understanding of the client’s business and industry sector
● Maintain a full understanding of the broad range of HH’s services and work closely with the internal departments to provide the client with digital services that complement their print
● Implement new methods and procedures as required
● Build team camaraderie and apply best practices in conjunction with wider HH Operations group and encourage knowledge sharing
● Work with technical partners and suppliers to ensure they deliver service as required
● Develop strong relationships with Client Officers and Client agencies
● Deliver a high level of customer service
KNOWLEDGE & SKILLS:
● 3+ years previous experience in a marketing execution, design, 3D POS, print or packaging environment.
● Have a strong project management background and comfortable analysing and interpreting specifications and data to produce accurate reports
● Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred
● Naturally builds and maintains rapport with the client
● Is comfortable analysing and interpreting financial data and produces accurate reports
● Works collaboratively with others in pursuit of team goals
● Identifies opportunities for continuous improvement
● Takes a logical and systematic approach to work
● Takes a flexible approach to work and encourages others to do so
● Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
● Previous experience working in print/ print management/ print buying/ marketing print procurement essential
● Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
● Experience in a client facing role is essential
