Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. You develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. You are guiding and leading conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. As a CSAM, you partner with top customer Executives to create a customer success plan and steer against the agreed outcomes specific to drive business transformation. You will lead the execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities. You will partner with your customers to proactively identify opportunities for growth, optimize usage, and drive adoption.

Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Relationship Management

• Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
• Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
• Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.

Technical Relevance

• Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.

Customer Success Leadership

• Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
• Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
• Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers
• to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.

Other · Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.

Additional or Preferred Qualifications

• 3+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.
• Possess or ability to attain a minimum Security Clearance for the Singapore Government

Meta’s Product Content Operations team is a global group of content experts whose remit is to refine content experiences across platforms and products. The team is looking for content managers to execute across a variety of projects across multiple languages. The main function of a content manager is to aid in surfacing the best content and conversations on Meta platforms. The typical content manager will have excellent editorial judgment, a strong command of social media and a good understanding of trending news and topics, as well as how they inform social conversations. Ideal candidates will show strong initiative and be able to execute across company priorities in a fast-paced environment.

RESPONSIBILITIES

• Ensure seamless handoff and continuation of projects from weekday staff
• Identify timely and high-value content or content attributes both on and off platform across a variety of media types
• Manage cross-functional relationships with high flexibility and strong collaboration
• Provide regular progress reports across assignments to team leads and organizational leadership
• Define and analyze metrics that inform project success
• Draft and edit guidelines that help review content at scale, maintaining commitment to accuracy and consistency
• Manage multiple products and priorities while maintaining quality output
• Ability to flex across atypical working hours as needed
• Willingness and proven ability to manage a small contingent workforce as needed

MINIMUM QUALIFICATIONS

• 5+ years of professional experience in content or social media management or journalism
• Critical thinking/analytical experience
• Experience in presenting and communicating to senior leadership

PREFERRED QUALIFICATIONS

• Fluency in a Southeast Asian language is preferred, as this role reviews regional content where usual business language is in a regional language
• SQL and query abilities are a plus

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

To develop new prospects and manage existing customers in the enterprise and carrier market segments with a strong focus on driving revenue growth across PLDT Group’s telecom services , data center solutions, Cloud, IOT and other available digital platforms.

At least 5 years experience of solution selling and strategic dealmaking in the B2B Telecommunications and / or Data Center Sectors.

JOB SPECIFICATIONS:

• Possesses in-depth working knowledge of all enterprise products and services.
• In-depth working knowledge of the telecom , data center and ICT business processes within the country of assignment and Philippines, particularly PGC and PLDT ; must have thorough knowledge of telecoms and data center processes related to solutions design, service provisioning, billing, dispute resolution, and internal performance monitoring and reporting.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Understanding the services provided by the industry; the trends, practices, laws, regulations; opportunities and threats confronting the industry.
• Knowledge and skills in choosing the market; analyzing financial statements and their implications; developing strategic solutions to the major business concerns of the organization; measuring and forecasting the impact of business decisions. Self-starter, proactive and committed to excellence and high standard.
• Able to communicate technical/non-technical ideas clearly in writing and orally; Able to make successful presentations to individual and/or groups at all levels of an organization.
• Excellent problem resolution, consultative sales skills, and interpersonal skills.
• Live up to company’s customer promise with services and innovations that delight, inspire, and excite; possess strong organizational skills, ability to manage priorities and workflow, and handle multiple projects and meet deadlines.
• Create a collaborative environment by harnessing the power of synergy, inclusion and respect of diversity.
• Stay grounded and listen to customers and colleagues to continuously transform our services and ways of working.

DUTIES and RESPONSIBILITIES:

• Enhances staff accomplishments and competence by planning delivery of solutions, answering technical and procedural questions for less experienced team members, teaching improved processes, mentoring team members.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects and recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance, researching and recommending new opportunities, recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

We are seeking a dedicated HR Manager to lead our human resources department and to contribute positively to our organisation's mission. The HR Manager will play a pivotal role in shaping the company's culture, provide strategic HR guidance to senior management and oversee the full spectrum of HR services and operations.

Key Responsibilities

- Work closely with senior management to identify and address HR needs and implement effective hiring and retention strategies.

- Lead the annual performance appraisal exercise and provide guidance and support to managers in performance evaluation and improvement process.

- Recommend and manage compensation and benefits programs that reflect sound market practices and prepare/oversee payroll and other HR administration functions.

- Develop and implement HR strategies and policies that comply with employment laws and align to organisational values and goals.

- Handle employee relations, including conflict resolution and employee grievances matters.

- Implement employee engagement and welfare activities to foster a positive and inclusive working culture.

Key Requirements

- Bachelor’s degree in Human Resources, Business Administration or equivalent.

- Minimum of 5 years or more experience in a HR generalist role, with supervisory experience.

- Strong knowledge of HR best practices and employment laws.

- Good interpersonal, communication and empathy skills.

- Detailed-oriented, analytically inclined and possess good problem solving skills.

- Adaptable and resilient.

- Ability to start work within short notice will be an added advantage.

We regret that only shortlisted candidates will be notified.

Are you the Senior Account Manager we're looking for? Master of account management, and ready to bring dynamic leadership to navigate challenges, influence stakeholders, and drive unparalleled sales success?

Thredd is looking for a Senior Account manager to join us in our Singapore office! You will have previous account management experience, a solid understanding of payment processing, and knowledge of the complexities within the Tech and Payment landscape.

Embrace the role with exceptional organizational finesse, a self-driven attitude, and an unwavering focus on sales. Showcase your ability to navigate challenging situations and wield influence across both internal operations and external stakeholders.

Thredd is the trusted next-gen payments processing partner for innovators looking to modernise the way consumers and businesses pay for goods, services, and move money worldwide. Cross-departmental collaboration is key in this role, channelling feedback to elevate both product and management teams for an unparalleled customer experience. Be at the forefront of innovation by proactively tracking industry trends, driving process improvements, and engaging directly with clients on a daily basis.

If you are ready for a new and exciting challenge – apply today and help us weave payments magic!

What you’ll do

• Build and maintain trusted relationships with internal and external stakeholders, to ensure client satisfaction, adoption, and retention.

• Serve as the internal advocate for the client, adeptly managing client’s expectations while striking a balance between Thredd’s desired outcome and the client’s needs.

• Drive revenue and margin growth, aiming to meet individual sales quotas through identifying cross-sell and upsell opportunities.

• Conduct QBRs to keep client informed about platform enhancements, product, and service developments and identify potential opportunities.

• Gain a comprehensive understanding of clients’ product and geographical roadmap and collaborate with Thredd’s Solutions Design Consultants to expand the client’s proposition.

• Serve as the central contact for addressing clients’ commercial requirements.

• Understand and execute existing team processes to achieve high performance, including Account Development Plans, pipeline management, deal qualification, re-porting, and measurement.

• Collaborate effectively with the Customer Care team, who manage the client’s operational relationship with Thredd, enabling the team to manage responses and drive resolutions, while simultaneously maintaining oversight of all operational queries and issues raised.

• Support Thredd’s Credit Controller to ensure that your portfolio of clients remain current and any billing issues that do arise are dealt with swiftly.

• Provide support to the Marketing team by promoting participation in case studies, PR activities and Industry lead events.

• Collaborate with the Implementations team as client’s go-live and require support implementing additional products.

• Stay informed and up to date on the ever-changing payments sector through proactive reading and research, sharing insights with the AM team.

What you’ll need

• Drive revenue and meet sales targets with a sales-oriented mindset.

• Exhibit strong interpersonal skills, showcasing effective collaboration with colleagues

• Demonstrated proficiency in effectively managing competing priorities, showcasing the ability to prioritise workloads and consistently deliver satisfactory results

• Displaying a depth of acquired knowledge and its strategic application in specific situations

• Fluent in both Mandarin and English as to handle our China stakeholder

• Previous experience in mentoring and leading team members

• Demonstrate excellent verbal and written communication, along with adept presentation skills

• Proficient in Microsoft Office (Word, PowerPoint, Excel)

• Take initiative and approach problem-solving with critical thinking

• Possess effective time management and organizational abilities

• Maintain composure in stressful situations

• Pay meticulous attention to detail and uphold accuracy

• Quickly comprehend and adapt to new concepts with proficiency

A bit about us….

We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for the world’s leading FinTechs, digital banks, and embedded finance providers. Thredd is certified by Mastercard and Visa to process and manage any credit, debit or pre-paid card transaction globally. We enable the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, its people and partners.

Other

This role is a hybrid role with 50% of the time in the Singapore office.

Thredd operates in a secure environment and all candidates will be Credit and Background checked to the extent permitted by law.

Only direct applicants will be considered for this role, we do not accept applications from recruitment agencies.

about the company

A leading European bank with a strong presence in the APAC market.

about the job

Key duties include but are not limited to:

• Manage a diverse portfolio of NBFI clients and recommending products and services solutions to serve client business needs, selling and cross-selling to increase wallet share
• Developing strong understanding of regulatory requirements, market trends and knowledge of clients and their business
• Attending calls and client meetings
• Working to improve business strategy, improve touch points with clients, in collaboration with internal and external stakeholders
• Preparing and presenting decks on recommended services for new and current clients
• Handle loan agreements and documentation
• Handling credit reviews and credit monitoring, AML/CDD/KYC matters, in compliance with bank policy and regulations
• Improve workflow on operations and processes

about the manager/team

You’ll be part of a dynamic team with good teamwork and working culture

skills and experience required

• Degree in Accountancy, Business Management, Banking & Finance and Economics
• At least 3 years of credit and/or coverage relationship manager experience in banking
• Well-versed in banking products and financial market and debt capital markets
• Strong knowledge in credit analysis

To apply online please use the 'apply' function, alternatively you may contact Judy at judy.low[@]randstad.com.sg or drop me a message on LinkedIn at https://www.linkedin.com/in/judy-low-bb09619a

(EA: 94C3609/ R22110790)

Job Scope

• You will assist with the People Policy operation work
• Personnel Infor Creation/ Data Management on Cumulus (Workday System)
• Create Payroll Instructions to Vital Shared Services
• Collation and preparation of data for reports
• Assist with the digitalisation project (digitalisation of physical p-files)
• Posting and Maintenance of the HR announcement on the Intranet
• Creation and Maintenance of E-Personnel Files through E-Registry
• Completion of Surveys
• Other Ad-hoc work that is assigned

Requirements

• Diploma in Business Management/ Degree in Business (HR) - Fresh graduates are welcome
• At least 1-2 years of relevant working experience in a Human Resource role
• Familiarity with HR practices, process and data management in the public sector will be an advantage
• Good command of spoken and written English communication skills
• A hands-on who is independent, self-motivated, positive and a team player who contributes to a colloborative working environment
• Meticulous attention to details is necessary as well as the ability to multi-task and work under tight deadlines
• Have a mindset of continuous improvement, recommend, and explore fresh ideas that may not have been tried and tested

• Lead and oversee a team of business analysts and developers throughout the entire project development life cycle.
• Oversee every stage of the development life cycle, ensuring the fulfillment of all tasks and objectives within each phase.
• Effectively handle and align the expectations of stakeholders and clients.

Requirements:

• CSM, PMP or CITPM certified.
• Diploma in IT or equivalent.
• At least 5 years of experience in project management in an SI environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Why GFC?:

- Training & Support Provided – We ensure that you’re given opportunities to succeed

- Expected on target earnings: S$80,000 ++

- Career Advancement Opportunities

- Quarterly Team-Building Initiatives

- Close-Knit Environment

- Located at CBD, minutes away from Raffles Place & Telok Ayer MRT

- Opportunity to work with a diverse team

Global Financial Consultants (GFC) is one of Singapore’s most venerable and longest established wealth management and financial advisory businesses. Based in the heart of the financial district of Singapore, GFC is focused on providing a tailored and client-centric approach to help safeguard our clients’ financial future whilst guiding them on the path to achieve their personal financial goals and objectives. Our MAS regulated Financial Advisors pride themselves on providing professional and unbiased financial advice that helps our clients create and protect their wealth.

Role Overview:

You will be working as part of our successful and growing Business Development Team to help in our sales efforts and finding new clients for our financial advisory services. This is a sales role that will require a hungry and focused individual who is able to seek out new opportunities, network at expat events in Singapore and assist our Financial Advisors in linking up with potential new leads. To succeed in this role, you will need the drive for personal excellence and success plus the great ambition to achieve.

Job Responsibilities:

· Developing new business opportunities to enable access to a greater customer base

· Arrange appointment for the prospect to meet with one of our qualified financial advisors

· Attending events to find potential leads

· Following up on leads to make advisor / client appointments

· Working closely with the financial advisors to understand the company’s products and promote their services

· Work closely with the admin team to ensure client records are up to date

Job Requirements:

· Bachelor's Degree in any field, preferably in Finance and Banking

· 2+ years of industry-related business development experience preferable

· Proficient in English

· Excellent communication and presentation skills

· Results driven persistent and good time management skills

· Hunger for success and to exceed targets

· Excellent interpersonal management skills

· Capital Markets and Financial Advisory Services experience is preferred, but training and courses will be provided if required

GFC is an equal opportunity employer and we value diversity at our company. We do not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.

We regret to inform that only shortlisted candidates will be contacted.

• Take charge of the Accounts Receivable procedure, dealing with outstanding accounts.
• Manage employee claims and manage the cash book.
• Oversee ISO management and handle internal and external audit concerns.

Requirements:

• Diploma and above.
• At least 2 years of experience in using SAP system.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

We act as architects of digital change, helping our clients create innovative and effective solutions. Our teams are always client-focused and multi-disciplinary with a focus on digital problem solving. This is an exceptionally diverse role where you have the chance to make a real contribution to our business.

The opportunity

We are hiring developers to join us. We are most interested in individuals who wish to work across both account management and producers’ roles.

Your Key Responsibilities

• Develop and support solutions and code for various projects
• Contribute to the delivery of Service Level Agreement obligations
• Ensure that client’s website is updated and functioning
• Responsible to test and validate work produced and be able to highlight risk before delivery
• Responsible for technical change and release management activities which includes environment deployment and rollback
• Investigate, analyze and resolve issues which impact client’s websites
• Make recommendations on right-sizing, security, availability and performance
• Responsible for technical documentation and services to local and international clients
• Responsible for responding and resolving application and infrastructure issues within SLA
• Research, design, and develop computer and network software or specialised utility programs.
• Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
• Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
• Work with computer hardware engineers to integrate hardware and software systems and develop specifications and performance requirements.

Skills and attributes for success

• Knowledge of web technologies and content management systems
• Attentive to details and willingness to learn
• Organized and meticulous
• Customer-oriented and ability to work within team effectively

To qualify for the role you must have

• Bachelor’s Degree in any of these IT related disciplines: Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies)
• At least 5 years of working experience as a developer
• Knowledge of or Experience in .Net Frameworks / C# / ASP.NET / MVC
• Experience in web and networking concepts
• Knowledge of Javacript/JQuery
• Excellent communication skills, with a flair of reaching out to people of all levels

Ideally, you’ll also have

• Experience in CMS development with Sitecore/Sitefinity/Kentico or related
• Understanding of CI/CD activities
• Experience in cloud hosting and architecture

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

We are seeking a talented and experienced Digital Marketing Manager to join our growing team and lead our digital content creation efforts. If you are passionate about storytelling, user experience, and driving engagement through compelling content, we want to hear from you.

Position Overview: As the Digital Marketing Manager, you will be responsible for digital content creation from concept to delivery. You play a pivotal role in ensuring that our content aligns with the company's brand voice, resonates with our target audience, and meets our business objectives. The ideal candidate is a strategic thinker, a creative problem solver, and a collaborative team player with a proven track record of delivering high-quality content.

Key Responsibilities:

1. Content Development

• Develop and execute digital content marketing strategies aligned with the company's goals and target audience.
• Create engaging and relevant content for various digital channels, including website, blog, social media, email campaigns, and more.
• Collaborate with cross-functional teams to understand business objectives and ensure content consistency and alignment with brand voice and messaging

2. Content Marketing

• Plan and execute online advertising campaigns using platforms like Google Ads, Facebook Ads, LinkedIn Ads, etc.
• Conduct keyword research and optimize content for search engines (SEO) to improve organic visibility and drive traffic.
• Monitor and analyze content performance metrics using analytics tools to identify trends, optimize strategies, and report on key performance indicators (KPIs).

3. Content Management

• Manage and maintain the content calendar, ensuring timely delivery and publication of content across all channels.
• Uphold brand standards and ensure content quality, accuracy, and compliance with legal and regulatory requirements.

4. Social Media Management

• Manage social media accounts to build brand awareness and engage with the audience.
• Develop and execute social media campaigns to promote products or services.

Qualifications:

• Diploma/Degree in Marketing, Communications, English, or a related field.
• Proven experience as a digital content creator or content marketer, preferably in payment technology-focused environment or Web3.
• Proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, Figma, or other design and prototyping software.
• Proficiency in motion graphics, animation and video editing.
• Excellent written and verbal communication skills.
• Experience in content management systems (CMS), email marketing platforms, and social media management tools.
• Familiarity with analytics tools such as Google Analytics, social media insights, and email marketing metrics.
• Experience in SEO best practices and experience with keyword research and optimization is a plus

Join our team and be in the forefront of creating exceptional digital experiences for MetaComp.

• Responsible for all the cost estimates for Marine/Coastal Tender Projects.
• Participate in value engineering and determining the price of the service.
• Assist in projects to check and ensure timely upstream claims to clients are maximize to the company interest including variation order.
• Update on any major contractual status, arise after discussion with project sites and any changes in project budget and to ensure accurate.

Requirements:

• Degree in Quantity Surveying or equivalent
• At least 8 years of contract management experience in Marine/Coastal Projects.
• Hands-on experience from pre-contract stage to post-contract stage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

We are seeking an eager, motivated Client Relationship Manager to join our growing and unique organization. In this position, you will be given the unique opportunity to gain the knowledge and experience required for a CRM under the direction of experienced personnel. Comprehensive training will be provided upon recruitment. The ideal candidate will be open to learning new things and gaining various experiences.

Candidate should meet the minimum criteria:

• Diploma and above
• Any University Degree

Job Scope

• Client Acquisition
• Client Onboarding
• Manage existing clientele base
• Maintaining and strengthening client relationship

What we can offer:

• High Commissions and Bonus structure (up to $10k in bonuses)
• Unlimited earning potential
• Fast Track career progression
• Friendly Work Environment

Interested candidates may Whatsapp to 88098851 with your updated resume.

*Only shortlisted candiates will be contacted. Thank you.

The main objective of the department is to assist the CRO and Assistant CRO in the management of MC Branch offices and subsidiaries in the Asia-Oceania region, of its related activities and support our senior executives in our head office in Tokyo by providing geopolitical intelligence, as well as supporting our various business groups in developing new businesses and providing relevant industry insights.

In doing so, you will collaborate deeply with our colleagues in our head office in Tokyo, as well as our branch offices and subsidiaries in the Asia-Oceania region. Building and developing networks with the local counterparts and government authorities are also required. Therefore, you are expected to contribute by having an intimate understanding of the needs of our senior executives and business groups, which will allow the team to collect, collate, analyse and disseminate relevant information, as well as identifying and proposing new business opportunities that are aligned with the individual business groups’ missions. The roles include but not limited to the followings:

• To lead and manage activities of the CRO Office.
• To assist the CRO and Assistant CRO in setting the branch offices’ targets in Asia-Oceania region, aligning with corporate goals and objectives.
• To understand fully the strategies and requirements of our senior executives and business groups in our head office in Tokyo, as well as support the activities of our branch offices and subsidiaries in Asia-Oceania region.
• To provide geopolitical intelligence to senior executives in the head office, based on the above-mentioned strategies and requirements.
• To search and propose new business opportunities to our business groups, based on the above-mentioned strategies and requirements.
• To coordinate, support and manage interactions and collaboration between branch offices and subsidiaries in Asia-Oceania region.
• To ensure corporate compliance, including trade compliance, in all branch offices and subsidiaries in Asia-Oceania region are being observed at all times.

Job Requirements

• Minimum Bachelor’s Degree in any discipline or equivalent
• Significant knowledge and experience in providing geopolitical intelligence, developing new businesses, and managing organizations.
• High proficiency in English language and Japanese language (JLPT Level N1 or ability to speak, read and write at business level) to communicate effectively through phone calls, emails and/or meetings with the head offices in Tokyo, as well as both local and expatriate staff in the branch offices and subsidiary companies.
• Skills to create and present materials both in Japanese and English to communicate effectively with counterparties.
• Together with the CRO or assistant CRO, represent the Singapore branch office in meetings with corporate executives and government officials.
• More than 10 years’ experience in abovementioned requirements.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on. About the Role A Senior Business Development Manager is responsible for executing AIA's HNW strategies and increasing AIA's HNW market share through brokers channel, driving sales and business development activities by building strong rapport and relationships with international brokers/banks, and delivering high level of quality service and support to forge strong partnership and sales growth. WHAT YOU'LL BE DOING Work closely with Head of Brokerage to develop an appropriate business plan to achieve sales target for the distribution channel. A self-starter in working to deepen relationships with partners through regular engagements and understanding their selling behavior. Keep abreast of evolving market conditions and competitions so as to develop appropriate strategies in meeting sales targets. Design and develop concepts, sales and training materials with support from Distribution and Marketing. Conduct product and concept/sales training through individual and group training sessions, seminars/webinars, workshops and meetings. Work with partners to establish performance measurements and service level commitments. Prepare for new product rollouts and ensure proper alignment with the partners' goals and objectives in order to achieve a productive partnership. Plan, design and manage expenses of sales campaigns & activities within allocated budgets. Manage partners' enquiries & case submissions and work with internal stakeholders to ensure service levels are met. Meet activity goals identified by the Head of Brokerage and Chief Partnership Distribution officer. To achieve VoNB targets for the Brokerage Channel . To ensure achievement of 100% planned activities at zero overrun. WHAT WE ARE LOOKING FOR Excellent written and communication skills. The communication network of the incumbent is expected to be approximately 10% internal with key parties being Partnership Distribution (Marketing & Middle Office); Internal Departments (eg Underwriting, Actuarial, Ops, Customer Service, Legal, Compliance) and 90% external with brokers and banks. Diploma or University Degree, preferably in Business Management / Banking & Finance. Minimum 7 years of sales or business development experience in insurance, banking or finance industry. Experience in the HNW international broker space is highly preferred. Attained CLI, ILP, HI, FNA qualifications or equivalent eg M5, M9. Strong knowledge of life insurance as a wealth planning tool and its implementation in the HNW market. Good understanding on the types of HNW life insurance products such as Universal Life, Indexed Universal Life, Variable Universal Life, HNW whole of Life & savings plans. Highly motivated and pro-active in generating productive engagement with partners so that to create sales opportunities for AIA's solutions. Experienced in case management of HNW cases. Ability to work independently and to communicate clearly and concisely. Ability to create and deliver effective presentations, seminars and workshops. Expected to maintain knowledge of existing AIA products, new or enhanced AI A products and existing AIA marketing campaigns; to be on top of competitive environment (new products/services and/or sales campaign launch). Strong selling, interpersonal and relationship cultivation skills. #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on. About the Role As part of the Sales & Marketing division of AIA Corporate Solutions for the tied agency distribution channel, this candidate would be responsible for achieving renewal growth via pro-active management of existing corporate accounts in partnership with the servicing Financial Service Consultant (FSC) Ability to achieve the renewal growth targets set for the Agency Channel and other key performance indicators as prescribed by the company; To establish and maintain a strong business relationship with AIA Financial Services Consultants (FSCs) and their Agency Leaders to conserve and grow existing accounts for corporate insurance; Pro-actively sets appointments and personally meets with the Agency Leaders/FSCS during their monthly agency meetings; Have the discipline to provide timely and accurate renewal status information and renewal growth data for the purposes of management reporting and sales forecasting is a must; Provide timely renewal terms or sales proposal for new lines of cover to FSCs for their existing accounts in accordance to the guidelines on business acceptance, risk management and underwriting profitability; Ensure timely and accurate submission of renewal employee data, including placement documentation for billing, and liaising with internal operation team to resolve servicing and operational matters; Follow up on outstanding policy premium collection promptly to ensure compliance to internal credit control; Ability to pitch and deliver corporate sales presentations jointly with FSCs, as well as able to support and jointly conduct Employee Communication Sessions to the employees of existing corporate customers with the FSC; Participates in scheduled sales training and other professional development courses to enhance sales skills and meet the mandatory CPD hours requirement to ensure Fit & Proper; Undertake any other projects assigned from time to time such as products/services enhancements and market analysis; This position will be based at the AIA Agency Locations, namely Alexandra and Tampines Job Requirements Tertiary degree or diploma or equivalent industry qualifications; Candidates with CMFAS M5, M9, HI, BCP, PGI and ComGI certification will have an advantage Minimum 3-5 years working experience in sales and marketing in the Employee Benefits / Group Insurance; Strong knowledge of Life and Health insurance products; Proficient in Microsoft Office Software, especially in Excel and Powerpoint Highly organized and with excellent attention to detail. Able to work confidently in challenging situations. Proactive, independent and able to work with minimum supervision. Able to manage multiple tasks simultaneously under deadlines and pressure. Able to anticipate potential problems and know when to ask for help. A great communicator - via email, by phone and in-person. An excellent negotiator, and is resourceful and relentless in trying to get to a solution. Professional in appearance and demeanour, comfortable dealing with internal and external stakeholders across the enterprise Meticulous, service oriented and team player. Possess good written and oral communications skills Strong interpersonal skills & relationship-building; Meticulous, service oriented and team player. Possess good written and oral communications skills #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on. About the Role Responsible for maximising the sales of AIA products and services through a network of agents to meet individual / team quotas and AIA business objectives. Job ResponsIbilities The incumbent will be responsible for delivering agency growth along with development objectives through close partnership with Agency force. Foster and deepen rapport with agency groups assigned to meet and exceed growth targets in terms of sales productivity and manpower numbers. Identify and develop new business opportunities or leads generation ideas to create sales platforms. Involve and work on special initiatives to drive Company's strategic objectives towards Digitalisation and Customer centric agency culture. Drive and implement company initiatives for agency including agency recognition events and agency campaigns. Drive desired product mix to achieve best needs basis for customers. Work with agency groups assigned to uphold compliance and competency standards Liaise with Operational teams for new business applications. Job Requirement Degree, preferably in Business Administration or Financial Services Minimum 3 years of working experience in the Financial Services Industry Good understanding of the insurance industry and products Excellent communication and interpersonal skills Strong business acumen, adaptable and team player Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Our client, a major and growing South Asian bank, is looking for a Relationship Manager/Product Manager to source new business in the Asia Pacific region, to be based in their Singapore office. The ideal candidate will have solid background, with 5 years+ experience and a detailed knowledge of the Indian securities market would be an advantage, together with strong sales and product knowledge. If this is of interest, please do get in touch.

Job Description: Job Description: The Group Audit CRO team are responsible for global coverage of the CRO function. The current team is comprised of about 50 FTEs based in 8 locations (London, Frankfurt, New York, Singapore, Berlin, Bonn, Madrid, Cary) with Principal Audit Managers based in 6 of these. The above includes the APAC Risk team which is comprised of 4 team members based in Singapore and a Principal Audit Manager who reports directly into the CRO Chief Auditor for Non-Financial Risk based in Cary. Although much of the focus of this team is on coverage of all risk types (i.e. CRM, MRM, NFRM and ERM) in the APAC region, it also plays a significant support role in the coverage of global Risk processes and works closely with the regional APAC audit teams to provide 'front-to-back' assurance of key businesses in the APAC region and to act in an advisory capacity for CRO related matters. This Principal Audit Manager role which is being hired will be responsible for the planning, staffing, risk assessment and delivery of audits covering the CRO function. The role will also involve: Owning and driving the audit process, identifying and escalating audit issues and quality controlling audits and subsequent reporting. Reviewing all audit issues and recommending audit grades and issuing ratings for final approval. Serving as a subject matter expert with regard to the areas of business coverage, developing further relevant technical expertise and contributing to enhancements of the audit approach. Working with divisional leadership to provide 'front-to-back'/ SME audit coverage and 'joined-up' assurance. Acting as a primary relationship manager for senior CRO management stakeholders and representing the division at committees and forums both internally and externally. Communicating the Banks/divisional strategy, plans and values within their teams and ensuring understanding and alignment. Presenting complex and sensitive messages (such as audit issues) comprehensively, professionally and reducing complex topics to simple statements. Roles & Responsibilities Responsible for the delivery of audits (including the global audit plan and business monitoring process). Contributing to functional planning of the audit plan related to own area of responsibility, adjusting the plan and advising any changes to the Chief Auditor. Delivering and sustaining own and team performance against key objectives in the context of functional strategies. Providing input to the risk assessments, audit plan and approaches. Approving audit work papers and ensuring that they meet the Audit methodology and quality standards. Determining team involvement and individual responsibilities for each audit. Reviewing and providing expert opinions on action plans provided by clients, helping them develop robust remediation plans. Approving the closure of Significant and Important audit issues in line with GA methodology. Responsible for ensuring that testing conducted to assess design and operating effectiveness of controls at the time of issue closure validation is comprehensive and adequately documented. Partnering with relevant Regional Heads on a timely and effective basis regarding matters affecting their region. Communicating the Banks/divisional strategy, plans and values within their teams and ensuring understanding and alignment. Presenting complex and sensitive messages (such as audit issues) comprehensively, professionally and reducing complex topics to simple statements. Conducting exit meetings for all FTE staff members that leave the team (internal GA transfers, internal bank transfers and bank leavers) - Key points raised during the exit meeting are documented and shared with relevant Chief Auditor. Keeping abreast of pertinent industry, regulatory and business practices. Establishing and maintaining a client service/relationship approach with CRO stakeholders in order to understand their business needs. Managing a team of auditors and being actively engaged in managing other talent and resources (e.g. external support staff) including recruiting, training, career development and succession planning. Creating and reinforcing an environment where people management and development is a key priority and personally demonstrates their commitment to their immediate and the wider function. Managing direct reports, through empowering them to deliver on their objectives, providing coaching and support to enable them to be successful. Cascades SMART business driven objectives at the beginning of the year and ensures every team member receives continuous performance feedback and has regular constructive performance reviews. Acting as a management role model for their own team and others. Skills and Experiences The candidate must have: Minimum 10 years of experience in financial services or 'big 4' accounting firm, including in an audit delivery role. This should include an advanced understanding of internal auditing standards and concepts, risk and control concepts and the three lines of defence model. Proven knowledge and experience of the activities of the Chief Risk function of a global investment bank, including an understanding of the associated risks and regulatory requirements. Proven knowledge and experience of banking activities, including capital market products and relevant regulatory requirements. Outstanding operational and people management skills; must possess the ability to operate a diverse team, appraise individual potential, motivate teams. Strong communication skills, communicating with clarity, both orally and in writing, in a logical order and structured approach. Fluent in English (written and verbal). Strong relationship management, analytical, problem solving, communication, influencing, planning and presentation skills. The ability to challenge and be challenged whilst maintaining the highest levels of professionalism. Experience in building and managing effective teams and relationships. Ability to work in a fast-paced business environment. Able to work in virtual, global teams in a matrix organisation, transfer knowledge and develop capability of team members. Masters/bachelor's degree (or equivalent) from an accredited college or university (or equivalent) or equivalent work experience. Professional / industry recognised risk management qualifications e.g. FRM Professional / industry recognised audit qualifications e.g. CIA, CISA, CFE Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

What’s it all about?

The Escalations and Compliance Manager is a key part of Currencycloud's second line compliance function, reporting directly into the Head of Compliance APAC. The Escalations and Compliance Manager will be the primary escalation point for high-risk clients and transactions, as well as making risk appetite decisions impacting Currencycloud in the APAC region. They will work closely with colleagues in the first line of defence to provide coaching and guidance to junior team members, as well as supporting projects that enhance Currencycloud’s financial crime control framework.

What we expect of you, day to day:

• Make judgements on escalations from compliance operations teams such as sanctions alerts, other high risk transactions and applications involving politically exposed persons. 
• Where necessary, schedule sessions to present specific cases to senior stakeholders such as the Head of Compliance APAC. 
• Deliver formal and informal training on corner cases, changes in risk appetite, and new policies/procedures to the compliance operations team. 
• Provide regular coaching and guidance to junior team members on specific cases that have been escalated. 
• Build and maintain relationships with the go to market organisation to understand emerging opportunities and market developments that may requires changes to Currencycloud’s financial crime control framework.
• Contribute to the ongoing enhancement of the overall financial crime framework by identifying new typologies and potential gaps in existing policies and procedures. 
• Support the Head of Compliance APAC in updating existing policy documents completing the annual risk assessment.
• Support the Head of Compliance APAC on projects to enhance Currencycloud’s financial crime framework, including new processes and system implementation. 
• Maintain an excellent technical knowledge of financial crime regulations, keeping up to speed with new developments and the latest regulatory positions of key markets that Currencycloud operates in.
• Be aware of changes in the wider business (products, jurisdictions etc.) and how these may impact the compliance operations team.

Manager, Procurement and Regional Business Partner (APAC/MENA) at Checkout.com:

Checkout.com is seeking a dedicated Manager, Procurement and Regional Business Partner (APAC/MENA) to join our Procurement team to support the business growth and expansion.

The role will support the planning, implementation and purchasing and procurement strategies for various goods and services spend across the company globally. This includes acquiring resources within budget, facilitating communication between team members, suppliers, and key business partners, and proactively planning and sourcing the appropriate goods and services to help Checkout.com grow and meet its strategic objectives.

In addition, the Manager will be responsible for vendor performance, ensuring quality control throughout the contracting and performance lifecycle. You'll also ensure Procurement and AP guidelines, processes, principles, ethics, and sustainability objectives are all accounted for and constantly strive to deliver the lowest TCO for solutions.

Reporting into the Global Head of Procurement and Expense Operations, this is a key role with significant opportunity to have impact and build trust as an SME. You'll have the autonomy and freedom to deliver innovative solutions, support regional specific needs and global category plans.

The role

Checkout.com is actively looking for a Sales Manager to join our Commercial Team in Singapore to drive rapid growth across various industries for our online payment solution.

If you are a driven and focused salesperson with a proven track record of success selling cutting edge payment solutions in a high-growth and competitive environment, this is the role for you. In return, on top of a tremendous working environment, we offer you an unrivaled uncapped recurring commissions plan.

Reporting to the Director of Sales, the Sales Manager will play a key role in growing Checkout.com’s footprint in. They will be responsible for selling Checkout.com’s full payments technology stack to large enterprise organizations.

Along the way, you'll collaborate closely with various in-house talents across Technology and Business to position our capabilities, products, services and solutions effectively with prospects. The ideal candidate will need to be an independent, high-achieving individual, able to stand out in an entrepreneurial environment and outperform sales targets.

How you’ll make an impact

• Identify, qualify and close the most promising prospects and partners that will help Checkout.com grow a healthy pipeline across various verticals.
• Build prospect engagement strategies and partner with marketing, business development, product and other departments to build qualified pipeline in cold and warm channels
• Pitch our next-generation payment solutions and value-added services to eCommerce and Fintech companies
• Prepare high-quality presentations and proposals for C-suite stakeholders at prospective merchants, and implement winning negotiation strategies
• Become the expert on Checkout.com’s technology stack, help new merchants understand the value of Checkout.com to solve their pain points, and handle detailed questions about our product capabilities.
• Orchestrate the entire Sales process, drive urgency and work to mutual action plans, and act as the main point of contact for merchants and internal stakeholders.
• Maintain a solid, well-organized portfolio and nurture key accounts by having a deep understanding of their industry, pain points, and needs.
• Partner with other Sales Managers to share best practices, key business insights and industry trends.
• Provide feedback on local trends including competitor insights, customer needs, sales, product and marketing information.
• Act as an ambassador for Checkout.com

The Opportunity:

We, at Flywire, are looking for an enthusiastic and proactive Relationship Manager (RM) to work with our existing portfolio of Education Clients in Singapore and Malaysia – to build stronger client relationships, drive revenue and utilisation through marketing, training, and integration of Flywire solutions. 

Reporting directly to the Director of Client Relationship Management APAC, you will work closely with the Sales and RM teams to execute strategies designed to drive growth, uncover new business potential, increase revenue, provide accurate issue resolution and assure clients and their students have the best payment experience and support in the industry. Overall job tasks would include:

• Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals. Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services. 
• Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt. 
• Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue. Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion. 
• Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.  
• Collaborate across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems.

This position assists the restaurant manager to supervise the overall operation and service standards of the outlet to meet and exceeds guest’s dining experience expectations.

Main responsibilities include, but are not limited to, assisting the Restaurant manager in creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Works closely with the manager to forecast sales, covers and payroll costs.
• Supervises the daily operation and ensures sufficient manning coverage for operations.
• Assigns the supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

• Is pro-actively engaged in guest service.
• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service team to personalise guest experience and in accordance with Hotel Standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style. Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.
• Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observe colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Assists in recruitment, inducts and trains the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.
• Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.
• Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour
• Submits monthly sales analysis with improvement action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the manager.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.