• Greet guests and confirm reservations.
• Provide excellent customer service and attention to detail.
• Maintain positive ongoing relationships.
• Maintain high ethical standards and professionalism.
• Multitask and prioritize as necessary to meet customer needs.
• Represent the company with integrity and dedication.

Attend vessels

Experience in agency operation

Knowledge ICA crew system

Knowledge Cargo Ops

Knowledge of PSA permit

Knowledge of PSA portnet

MPA marinet

Able to work after office hours

Computer Literate

Good communication and interpersonal skills

At least 1 year relevant experience on ICA

Crew System, CArgo Ops and MPA Marinet

Extra Bonus per ship

Job Responsibilities

1. Passionate FacilitationDemonstrate a genuine passion for facilitating and engaging with children and parents.
   Create a positive and inclusive environment.
   
2. Activity Planning and ExecutionDevelop and implement engaging and age-appropriate activities for children, including camps, monthly events, daily activities, and workshops.
   
3. Operational SupportAssist in maintaining the smooth operation of the facility.
   Cover shifts as needed to support the overall operations of the children's program.
   
4. Customer InteractionAttend to phone calls, emails, and walk-ins promptly.
   Handle reservations and address Member's queries with a friendly and helpful demeanor.
   
5. Administrative TasksPerform administrative duties related to the children's program.
   
6. Ad Hoc ResponsibilitiesUndertake ad hoc tasks and side duties as assigned by the Member Services Manager.
   

Job Requirements

• Minimum 'N' Level
• Possess at least 2 years of customer service experience.
• Able to work on shift hours, including weekends and Public Holidays.
• Good communication, interpersonal and Microsoft skills.
• Good team player.

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Guest Relations Officer

Guest Relations Officer

Summary of Responsibilities:

• Assist guests with check in and checkout, and other cashiering duties
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Provide guidance and assistance to Guest Relations Assistant
• Supervise the Front Office team to personalize the guest arrival/departure experience
• Provide On-The-Job training for new colleagues
• Meet, greet and provide rooming for VIP guests
• Analyze room inventory and monitor rooms count situation
• Attend daily briefings and relevant departmental and interdepartmental meetings
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Comply with hotel and department policies and procedures at all times
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
• Ensure strict compliance of the Credit Card Privacy – PCI
• Ensure strict compliance to the Cash Float SOP

Qualifications

• Minimum ‘O’ Level education
• Minimum 2 years hotel Front Office experience
• Read, Write, Speak English Fluently
• Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
• Knowledge of Opera will be an advantage
• Presentable, well groomed with leadership quality
• Interpersonal skills to deal with guests and colleagues issues
• Able to work in a team, i.e. caring about other team members and open towards other nationalities
• Adaptable to multicultural guest needs, works with diverse cultures
• Able to work under pressure and independently
• Good interpersonal and communication skills

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Key Responsibilities

• To carry out security duties at the Hotel, Staff Entrance and to patrol Hotel premises.
• To create security and fire safety awareness among staff and guests.

Requirements

• Possess qualified certificate in WSQ Security and SIRD License
• Customer-oriented
• Able to multi-task
• Able to work in a fast pace environment
• Possess additional Lifeguard / CPR certificate is preferred

Job Description

• Handling and checking of LC (letter of credit)
• Updating of data into Client’s system
• Work closely with overseas agents/office, various Loaders / co-loaders, vendors, and warehouse
• Arrange timely collections / Dispatch according to customer’s request.
• Responsible for tracking of goods en-route or any problem arise and forward information or pre-alerts to customers.
• Ensure timely billing and accuracy of the invoices.
• Attend and respond to customers’ inquiries.
• Foster and maintain customer relationships to their fullest.
• Arranging cargo insurance and all other types of Shipping documents
• Liaise, coordinate and respond to meet customer’s shipping requirements
• Handling customer issues and feedbacks
• Interact with dispatch for shipping arrangements
• Performs any other task as instructed by section manager.

Requirements

• Minimum GCE 'O' Level / Diploma
• Meticulous to details
• Able to commence within short notice or immediately
• Preferable candidate with at least 1 year of relevant shipping experience
• Knowledge of LC application and negotiation
• Independent with good communication skills
• Fast learner and able to work under pressure
• Customer Service oriented
• Fresh candidates with a strong interest in shipping may apply

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Summary:

Successful candidate will carry out service, maintenance works & projects for security systems at clients’ premises, including but not limited to Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems

and CCTV systems.

Key Roles and Responsibilities:

• To troubleshoot and maintain/service security systems at clients’ premises
• Attend to fault calls during office hours and standby duties after office hours in rotating duty roster
• Liaise closely with client representatives on all service/maintenance related issues.
• Manage day-to-day client interactions and expectations for optimal results..
• Familiarize yourself and deliver customer satisfaction base on each client’s business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required

Requirements:

• Min Higher Nitec & Nitec in Mechatronics/Electrical/Electronic Engineering or relevant with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Knowledge in IT/Network/Server is an added advantage.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.
• Required to perform standby duties
• Driving License – Preferably if candidate possessesits own vehicle

Roles and Responsibilities:

• To perform all roles and responsibilities required of site supervisors under the Building Control Act
• To supervise the timely execution of the works and maintain quality control and ensure that the works are carried out in accordance with the contract specifications, drawings, allocated timeframe, all other contract documents and site instructions
• To check all drawings and specifications to ensure that works are carried out in accordance with the approved plans for discrepancies and report to the Superintending Officer / Consultant / Qualified Person as stated below:
• Check shop drawings submitted by contractor.
• Check as-built drawings and Operation & Maintenance Manual submitted by contractor.
• To check on quality of materials and samples delivered to site and report to Superintending Officer / Consultant / Qualified Person on any materials that are not conforming to the specifications.
• To check mock-ups done on site, where necessary.
• To ensure that the required construction tests in connection with the construction works are carried out where necessary

Job Requirements

• Possess Diploma in Civil Engineering
• Registered Resident Technical Officer with IES / ACES
• Minimum 3 years experience as RTO in supervision of works similar in nature to major construction works in buildings, civil

Job Highlights

• Good Learning Opportunities
• Fast-paced Working Environment
• Flat Organisation Structure

Responsibilities / Requirements include:

• Handle day-to-day financial transactions, such as invoices, receipts, and payments and record transactions in the accounting system.
• Organize and maintain financial documents, including invoices, receipts, and bank statements so that management is able to retrieve documents for audits or reference.
• Manage and maintain complete and accurate financial records for an organization.
• Record and classify financial transactions, including revenue, expenses, assets, and liabilities.
• Manage Accounts Payable and Receivable.
• Prepare financial reports, perform research and analysis, maintain the general ledger, perform account reconciliations, assist with audit preparations, and carry out other accounting duties as may be required.
• Prepare accounting reports and their results.
• Analyze the financial statements for any discrepancies and issues.
• Manager bookkeepers and other accountants.
• Provide support in the month-end and year-end closing process.
• Provide support in tax return and tax audit.
• Develop financial procedures to improve efficiency.
• Present financial reports to higher management and accountants.

Job Requirements:

• At least 2-3 years working experience in an accounting;
• Candidates with experience working in the finance departments of small enterprises are preferred;
• Candidates with Million accounting system would be an advantage;
• Salary is negotiable;
• Strong Excel experience;
• Excellent interpersonal and communication skills with a strong command of written and spoken English and Mandarin to liaise with Chinese Speakers.