The Service Analyst managing Incidents is a Service Operations Specialist who is responsible to maintain high levels of service and ensuring all service recovery, protective mitigations, stakeholder communications and problem management activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLOs, SLAs, KPIs and metrics relating to service performance and operations performance.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

Roles & Responsibilities

• Lead high severity incidents/Command Centers and collaborates with multiple internal teams across disparate groups to restore services when major incidents occurs

• Manages high severity incident communications to all stakeholders and provide regular updates to management and stakeholders until incident closure

• Support and assist in high severity incidents and drive problem management meetings, gather required experts to perform root cause analysis for problem resolution

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Prepare and deliver status updates / report to management

• Log and track problem tickets relating to S1/S2 or high impact issues

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications

• Bachelor’s degree or Diploma in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support or Incident / Problem management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

• Ability to adapt to a fast-changing environment and work under a fast-paced and dynamic environment.

Position Summary / Project Description

The project is for administration of grants and financial assistance schemes with integration with multiple source of truth system. The application IT enable the verification of grant applications and dispense monthly payouts to recipients (member of public) as per their eligibility.

The Domain Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. The candidate is a subject matter expert in technology and/or business domain. This candidate is responsible to drive both internal and external teams in the resolution of problems or resiliency related actions.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

Roles & Responsiblities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Assist as Subject Matter Expert and Drive organizational capability to effectively apply service operations and maintenance framework

• Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance

• Assist in blueprints for operational support material for disciplines of applications are concise and complete; covering (internal security and technology standards)

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support experience

• Proven client engagement experience / vendor management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

Working Location : Metropolis Tower 1

Working Days : Monday to Friday

Working Hours : 9.00am to 6.00pm

Salary : $4,500 to $5,500 per month

Contract Duration : till December 2024 (with option to extend)

What’s the Role?

As a IT Business Analyst, you will play a crucial role in supporting the company’s digital transformation initiatives. You will be responsible for analyzing business processes, identifying areas for improvement, and implementing technology solutions to drive efficiency and productivity. This role requires a versatile individual with a strong understanding of IT systems, coding skills, and a willingness to learn new technologies. You will take ownership of projects and see them through to successful delivery, ensuring that business requirements are met and stakeholders are satisfied.

You also be responsible for the followings:

• Business Analysis: Conduct thorough analysis of business processes, systems, and data to identify areas for improvement and recommend solutions. Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Technology Solutions: Design, develop, and implement technology solutions to address business needs. This may involve coding, scripting, or configuring existing systems to meet requirements. Stay up-to-date with emerging technologies and trends to propose innovative solutions.
• Project Management: Take ownership of projects from initiation to delivery, ensuring that timelines, budgets, and quality standards are met. Collaborate with cross-functional teams, including developers, testers, and business users, to ensure successful project execution.
• Stakeholder Management: Build strong relationships with business stakeholders, understanding their needs and providing effective solutions. Communicate project updates, risks, and issues in a clear and concise manner.
• Continuous Improvement: Proactively identify opportunities for process improvement and automation. Drive efficiency gains through the use of technology and streamlined workflows.
• Documentation and Training: Create and maintain documentation, including user manuals, technical specifications, and process flows. Conduct training sessions to educate end-users on new systems and processes.

What You Must Have:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into technical solutions.
• Proficiency in coding and scripting languages, such as Python, Java, or SQL.
• Experience with data analysis and visualization tools, such as Power BI.
• Familiarity with SCRUM/Agile methodology.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Self-motivated and proactive, with a strong sense of ownership and accountability.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Willingness to learn new technologies and stay updated with industry trends.

Our client, a start-up company located at LaunchPad @ One-North (Ayer Rajah Crescent), is looking for a part-time Administrative Executive to work for 2-3 half-days (2-3 afternoons) per week, of which at least 2 half-days are in the office. Flexible working arrangements is possible. This is a perfect opportunity to experience working in a start-up company. The ideal candidate should have the ability to work independently and be results oriented.

Requirements:

- Attention to detail and accuracy.

- Meticulous and organised.

- Good computer skills in Microsoft Office (Word and Excel) etc.

- Good communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Ability to multi task.

- Problem-solving, resourceful and critical thinking skills.

- Can commence work on short notice.

Responsibilities:

- Organize and maintain files and documents (softcopies and hardcopies) in an organized systematic manner for fast and easy retrieval.

- Maintain confidential records.

- Accurately enter and update information.

- Schedule appointments and meetings.

- Assist in the preparation of documents and reports.

- Coordinate travel plans, including booking flights and hotels etc.

- Order office supplies when necessary.

- Provide any other administrative support when needed.

Responsibilities:

• Coordinate regional projects of International Freight Forwarding (IFF) including implementation, new product launch and development campaign.
• Ensure timely execution of monthly production processing for your assigned locations.
• Execute stringent pre/post month-end checks to continuously improve data quality.
• Improving processes by recommending operational changes.
• Maintain a high standard of data integrity.
• Perform Root Cause Analysis and Procedures to continuously improve import/ export activities to deliver better results in customers satisfaction and expectation as well as company bottom lines.
• Perform/ prepare a diverse range of business analysis tasks aimed at driving business growth for IFF business in SEA.
• Provide support regarding management data, processes and systems to business partners, Operations, SEA countries and HQ.
• Provide support in administrative matters and ad-hoc tasks assigned by HOD from time to time.
• Simplify and enhance the current processes to improve efficiency, reduce manual work and decrease risks.
• Support Business Controller and Regional Director on any tasks or projects handling requirements.
• Work closely with cross departments to understand their data needs and devise relevant solutions.
• Work closely with IT to ensure any issues are prioritised and any impact to data is minimised.

Requirements

• Minimum diploma in logistics or supply chain management
• Minimum 2 years of working experience in similar industry
• Possess Team Management Experience is an added advantage
• Proficiency in preparing, analysing budgets/ forecast/ actual financial and non-financial reports
• Proficiency in Microsoft Office (Words, Excel, Power Point)
• Affinity to excel under pressure and possess a positive can-do attitude
• Analytical and details oriented
• Collaborate with team to optimize processes
• Follow up in a timely manner
• Good interpersonal and communication skills, ability to adapt to the changing needs of the organization and demands of internal and external stakeholders
• Independent and self-starter
• Meticulous, hardworking and energetic
• Problem solver: react quickly and appropriately to problems
• Team player

JD for BP Finance

Responsibilities:

· Conduct thorough analysis of business processes, systems, and requirements to identify opportunities for improvement.

· Collaborate with stakeholders to gather and document detailed business requirements, ensuring a clear understanding of project strategies and objectives.

· Improve the reporting process and packs.

· Partner with the Cost COE to drive actionable analytics across all keys areas.

· Support the Head of Operations with all elements of financial planning and analysis.

· Provide analysis and commentary against weekly and monthly performance to Head of Operations

· Support the Head of Operations in challenging and improving performance.

· Validate and improve the quality and accuracy of the management data being produced.

· Assist in the production of the annual budgets and forecasts.

· Consult with and provide insight to the Financial Reporting and Control team to assist in the production of the monthly management accounts.

· Prepare and track business and investment cases, ensuring robust challenge to key business assumptions and key investment criteria (Paybacks, NV)

· Monitor effectiveness of Finance policies, practices, and processes to determine efficiency and effectiveness.

Requirements:

· Bachelor’s degree in business administration (or) Accounting (or) Information Technology, ACCA/CPA (or) related field.

· Bilingual in both Mandarin and English to liaise with Chinese clients

· Proven experience around 4-6 years as a Business Analyst in a similar role is strongly preferred.

· Strong analytical and problem-solving skills with the ability to think critically and strategically.

· Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.

· Experience with data analysis tools and techniques.

· Familiarity with project management methodologies and tools.

· Detail-oriented with strong organizational skills.

· Ability to work independently and collaboratively within a team.

What we offer:

· Mon-Fri 8;30am-5:30pm

· Medical insurance

· Salary S$6000-9000

Pls state:

· Expected salary

· Notice period