Job Summary:

Looking for a driven individual who likes to pursue a career with a leading financial services group in Asia with a presence in 18 markets. Being one of Asia's Safest Banks and voted "World's Best Bank" in 2021. Focusing only build lasting relationships with their customers but also positively impacting the communities.

In this position, you’ll be tasked to assist various stakeholders in the business unit and supporting business activities. Additionally, you will play a vital role in delivering all tasks in an efficient and timely manner while ensuring compliance with company policies, procedures and country legislations.

Responsibilities

• Conduct Customer Due Diligence review for existing SME Banking Customers

• Ensure all information and documents are collected from customers via email and phone calls.

• Perform Account Activity Review and analyse transaction data to identify potential risks.

• Ensure efficient identification and monitoring of suspicious activities and transactions, and timely escalation to respective parties where appropriate.

• Conduct adverse news searches and name screening while ensuring appropriate escalation and follow-up actions.

• Ensure full compliance with regulatory requirements, internal policies, and guidelines.

• Participate and assist in projects relating to AML/KYC matters.

• Other ad-hoc projects or activities that may be assigned.

Requirements

• Minimum of a bachelor’s degree or equivalent relevant working experiences.

• Minimum 1-3 years of working experience. However, candidate with relevant experiences can be considered if less than 1 year of working experience.

• Having AML/Sanction/KYC/CDD/ related knowledge would be an advantage

• Detail oriented, analytical and inquisitive

• Able to apply technical knowledge and make sound judgements

• Excellent written and verbal communication skills.

• Relationship management skills to enable effective cross-functional communication with Front-line staff and Compliance

• Adaptable to a fast-paced, volume-driven environment and able to work under pressure

• Self-motivated and able to work independently and with others

We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

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• Ensure the proper upkeep of equipment and systems in the QC IPC/DS laboratory to maintain full compliance with cGMP standards as part of the shift team.
• Conduct product testing and analysis in accordance with cGMP guidelines to meet specified deadlines.
• Offer technical assistance in running and validating necessary testing methods on laboratory equipment and in the development of method transfer/validation protocols and reports.
• Conduct routine analytical testing for in-process, release, stability test, and validation samples, including but not limited to HPLC, UV, TOC, pH, and more.
• Effectively manage work priorities to ensure timely document review and testing.
• Create and review QC documents, encompassing assays of varying complexity, to guarantee their completeness, accuracy, consistency, and clarity, ensuring that materials or final products align with specifications and cGMP standards.
• Prepare for and participate in inspections by health authorities and internal audits within the respective area.

Responsibilities:

• To ensure financial reporting adheres to Singapore Financial Reporting Standards, the bank's accounting policies and procedures, and compliance with local statutory & MAS regulatory requirements.
• To oversee the daily accounting operation, including daily GL management, review NOSTRO accounts reconciliation, OPEX processes etc.
• To review and enhance workflows and internal controls, and maintenance of accounting policies and procedures.
• To liaise with the branch’s internal and external auditors on audit matters.
• To manage the Accounts Team in ensuring timely delivery of management reporting, local financial and regulatory reporting and statistical surveys.
• To prepare tax computation schedules, check tax computations, to liaise with tax agents on Branch’s corporate tax, to attend queries raised by the Comptroller of Income Tax.
• Familiar with MAS reporting, to review MAS reports prepared by the team, draft and respond to the queries and questions raised by MAS.
• To check daily management reports
• To participate in systems development and enhancement projects where applicable.

Requirements:

• Possess a Degree in Finance & Accounting preferably with CA qualification.
• Minimum 6 years financial and accounting experience
• In-depth experience in data statistics, data analytics, accounting report management and financial analysis.;
• Proficiency in written and spoken English and Chinese as incumbent is required to liaise with colleagues in from mainland China.

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Roles and Responsibilities

• Analyse and define detailed functional specification based on the functional and non-functional requirements document
• Collaborate with Functional Business Analyst and Business Unit to clarify with functional and non-functional requirement
• Work closely with architecture team to define project target state and specification
• Collaborate with business and IT to analyse, elicit and review business requirements
• Participate and contribute to technical solutioning and architecture reviews with architecture team
• Define functional and non-functional requirements and perform impact analysis assessment with the vendor
• Perform detailed estimation of projects and change requests
• Facilitate communication between vendor, project team, business stakeholders and internal IT team
• Conduct FDS review / Write and review user stories with Functional Business Analyst and Business Unit for signoff
• Review interface design specifications created by development team
• Review test strategy and functional test cases created by testing team
• Support project and delivery team all throughout the project implementation
• Monitoring and manage risks /issues related to requirements and scope creep

Skills

• Bachelor’s Degree in related disciplines or equivalent experience
• 8 to 12 years of relevant Business Analysis experience related to Pre-Payments, Core-Payments processing and Post Payment processing, eg, Local, Interbank(G3, DuitNow, FPS, PromptPay, PayNow, BI Fast) &, Cross Border Payments (Swift, other payment providers like Bank of New York)
• Relevant experience in Banking / Finance / IT; good knowledge in financial services policies, procedures, products and industry practices.
• Good knowledge in channel products for wholesale banking focusing user experience/journey, validation and processing will also be preferred
• Advantageous to have hands-on experience to configure Payment product/systems from vendors like FIS, etc
• Good Open API knowledge for design and delivery
• Excellent communication and inter-personal skills to manage functional and technical stakeholders across multiple business units.
• Able to work independently with minimum supervision
• Ability to work in a fast-paced, team-oriented environment
• Strong problem solving and analytical skills
• Proven results-oriented person with main focus on delivery
• Good understanding and experience in standard Software Development Life Cycle (SDLC) and Agile development methodology.

JOB SUMMARY

RESPONSIBILITIES

• Support and provide strategic inputs to the Head, Fraud Risk Management to shape fraud risk strategy and establish the sustainable approach & infrastructure to manage fraud risks for the country, across channels and products within the Retail Clients segment.
• Support implementation of fraud risk strategy, with the ‘best in class’s tools, analytical solutions & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

Business

• Support effective fraud risk management strategies, implementation of Fraud Risk Management framework and communication across products and channels.
• Support a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
• Ensure that gross and residual fraud risks are understood and agreed with the respective business heads in the country and group.

Processes

• Support and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for fraud risk management.
• Work closely with the hubs and group fraud risk management teams on the end-to-end fraud processes work seamlessly, efficiently and effectively.
• Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting.
• Support effective and robust fraud preventive and detective controls through the use of data analysis, fraud analytics
• Support fraud risk governance considering fraud risk assessment for new and related changes across processes, products, channels within Retail Clients segment.
• Manage risk and control activities such as Risk and Control Self-Assessment (RCSA) and Residual Risk Assessment (RRA) for fraud related processes within appropriate timeframe and escalate to relevant stakeholders/ committees.
• Support fraud risk oversight on transaction and application fraud, including as rule management and performance activities.​​​​​​​
• Act quickly and decisively for fraud investigation and correction, including fraud response, investigation, recovery.
• Involve in Anti-Scam Centre (ASC) co-location related activities, including working with law enforcement agencies and other member banks to trace funds and effectively save funds for fraud & scam victims.
• Manage fraud prevention and detection activities, including client and staff continuous fraud education, training and awareness.
• Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting.
• Identify and track Key Performance Indicators (KPIs) and Objectives & Key Results (OKR) to support fraud risk strategy and daily operations.
• Continuously improve the operational efficiency and effectiveness of fraud risk management processes.

​​​​​​​Risk Management

• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
• Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
• Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.
• Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.
• Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
• Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.
• Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.

Governance

• Ensure oversight across compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines.
• Support in assessing the effectiveness of the governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
• Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture.
• Support for satisfactory closure of issues/ gaps arising from Internal Audits, peer reviews and regulatory reviews for the country.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal Stakeholders

• Country Business and Product teams supporting the Retail Client segment
• In country governance forums (or other forums, as may be applicable)
• Client Experience, Client Care Centre, Branch Operations, Design Thinking & Process Improvements
• Risk Operations teams
• Fraud Risk Surveillance Centre (FRSC) & Global Business Services (GBS) partners and group teams
• Client Due Diligence Operations
• Internal IT partners supporting the Retail Clients business
• Legal & Compliance

External Stakeholders

• Auditors and Regulators
• Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks
• Law Enforcement agencies
• Peer banks
• Suppliers, vendors and consultants

Our Ideal Candidate

• 3+ years’ of work experience in banking fraud risk management and fraud operations
• Well verse with data analysis and performing fraud investigation work.
• Demonstrate ability to think/ act outside the box and eagerness to learn at a fairly face pace environment.
• Strong communication skills, both written and oral.
• Fast learner with the ability to think out of the box and provide solutions.
• Strong inter - personal skills and confident communicator.
• Self-motivated and ability to prioritize and self-manage.
• Ability to positively engage and build rapport with clients.
• Has a clear understanding of the client needs been serviced.
• Able to take ownership of issues / tasks and drive to completion

Role Specific Technical Competencies

• Market Knowledge: – Awareness and understanding of the wider business, economic and market environment in which Standard Chartered Bank operates.
• Business Strategy and Model: – Awareness and understanding of Standard Chartered CPBB Clients business and that of peers in the industry
• Risk Management and Control: – The ability to identify, assess, monitor, control and mitigate risks to Standard Chartered Bank
• Governance, Oversight and Controls: – Strong leadership capabilities and management skills, with the ability to deliver effective controls within Fraud Risk Operations through both directly-managed and virtual team
• Regulatory Framework and Requirements: – Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role of Team Head, Fraud Risk Operations & Analytics.
• Analytics: - Usage of Analytics or other analytic tools to effectively manage fraud risk
• Non-technical skills: - Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Role Summary

This is an Investment Analyst role reporting to the Head of Equities Research. The individual will be part of the Equities team under the Investment group. The analyst for this position will be based in Singapore.

Key Duties and Responsibilities

• Produce investment research reports with actionable investment ideas for the firm’s equity portfolios as part of the firm’s Equities Research team.
• Generate alpha and investment ideas for relative and absolute return portfolios for the sectors, industries and countries assigned. Country coverage will primarily be the Indian market across all sectors. Other secondary coverage includes ASEAN. Over time, coverage and responsibilities of the individual can change, based on team needs and the individual’s experience and aspirations.
• Contribute to other research team initiatives that periodically arise.

Experience and Skills

• 5 to 7 years of relevant experience in an analyst role
• Investment experience and specialisation in the sectors mentioned above
• Solid fundamental bottom-up research analysis skills
• Team player who embraces a collaborative and open working culture that matches Fullerton’s core values
• Knowledge of ESG and Sustainability issues
• Good written and verbal communication
• Ability to work under pressure and meet deadlines

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are seeking a skilled and detail-oriented Business Analyst to join our team. The Business Analyst will be responsible for analyzing business processes, identifying areas for improvement, and developing strategies to enhance efficiency and productivity. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Primary Skills/Requirements

· Collaborate with stakeholders to understand their needs and gather detailed business requirements.

· Analyze data to identify trends, patterns, and insights that inform business decisions.
Develop and document business process models to illustrate current and future states.

· Propose and design technical and process solutions that meet business needs and objectives.

· Work with IT and other departments to implement solutions and ensure they align with business goals.

· Communicate findings, recommendations, and project updates to stakeholders and executives.

· Create detailed documentation of business requirements, processes, and solutions.

· Participate in testing and validating new systems and processes to meet business requirements.
Identify opportunities for process improvements and contribute to ongoing optimization efforts.

Desired Skills and Qualifications

· 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role years of relevant software engineering experience

· Proficiency in 1 or more software languages and development methodologies

· Excellent verbal and written communication skills to effectively interact with stakeholders, convey technical information clearly and create comprehensive documentation.

· Understanding of business processes, workflows, and industry-specific knowledge to align solutions with organisational goals and strategies.

· Capability to identify issues, evaluate alternatives, and propose innovative solutions to address business challenges.

· Familiarity with business analysis tools, data analysis software, and an understanding of software development methodologies (Agile, Waterfall, etc.).

· Expertise in gathering and documenting detailed business requirements, creating functional specifications, and user stories.

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:
Consultant Name : Neelu Sharma

Avensys Consulting Pte Ltd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV/Resume to info@i-consulttech.com/[email protected]

• Proven experience as Business Analyst with extensive testing experience, preferably in the financial or investment industry.
• Strong understanding of software development life cycle (SDLC) and testing methodologies.
• Proficient in SQL.
• Gathering business requirements from users and drafting relevant documents (e.g., Business Requirement Definition, workflows), while working closely with users to finalize these documents.
• Reviewing the System Functional Requirements document.
• Planning and supporting User Acceptance Testing.

The SOC Analyst will be responsible for monitoring, detecting, and responding to security threats and incidents in a 24/7 Security Operations Center.

Responsibilities:

• Continuously monitor and analyze system activities and security alerts from SIEM and EDR tools to identify malicious activity.
• Analyze security events to identify and response to potential threats and vulnerabilities in real-time.
• investigate security incidents, determining the scope and impact, and take appropriate action to mitigate risks.
• Document all incidents and responses, maintaining clear records for future reference and analysis.
• Conduct threat hunting activities to identify indicators of compromise (IOCs) and unusual patterns of activity.
• Stay current on emerging threats and vulnerabilities, adapting monitoring strategies as needed.
• Develop scripts and optimize SIEM rules to automate triage and analysis
• Participating in post-incident reviews to evaluate response effectiveness and recommend improvements.

Requirements:

• Diploma or Bachelors degree in Cybersecurity, Information Technology, or related field.
• 1+ years of experience as SOC Analyst, with familiarity in SIEM and EDR tools.
• Strong knowledge of cybersecurity principles, incident response methodologies, and network protocols.
• Proficiency in network communications, log analysis, scripting (Python, PowerShell etc).
• Relevant certifications (e.g., GSEC, GCIH, GCIA) preferred.
• Excellent problem-solving, analytical, and communication skills.
• Willing to work in a 24/7 shift environment
• Able to work 12-hour shifts, including nights, weekends, and holidays as needed.
• Ability to work independently and as part of a team in a fast-paced environment.

Interested candidate please send your detailed resume to [email protected]

Careerally Pte Ltd | EA Licence: 24C2215

EA Personnel Name: Hon Csia Fui (Han Jiahui)

EA Personnel No: R1875919

Position purpose

Perform on-going risk management duties which includes daily risk operation as well as project-oriented tasks.

Primary duties will include:

• Monitoring Risk of different business segments.
• Review margin accounts and margin calls. Approving cash/asset movement after validation.
• Monitoring Risk exposure of customer portfolios.
• Oversee assigned risk limits and evaluate limit increase requests.
• Perform daily Risk Management tasks, ensuring internal policies and procedures are adhered to.
• Understand how the Firm’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Working on ad-hoc projects.

Primary duties will include:

• Bachelor’s Degree
• 1-3 years of financial analysis/accounting and/or risk analysis in commodity and financial markets experience
• Knowledge of commodities futures and options, including market infrastructure and understanding of operational matters.
• Perform under pressure in a dynamic environment, with the ability to handle numerous tasks simultaneously, and prioritise.
• Strong organisational, analytical, and problem-solving skills.
• A team player with an ability to work independently.
• Strong communications skills, both written and verbal
• Proficient in all Microsoft Office products, especially Excel

Job Summary:

We are seeking a meticulous and data-driven Data Analyst to support our contact center operations by extracting, analyzing and presenting data to drive insights and inform business strategies. In this role, you will work closely with various teams to ensure accurate data reporting, develop automated solutions and provide actionable insights to enhance contact center performance.

Responsibilities:

• Extract, clean, and analyze data from multiple sources to generate daily, weekly, and monthly reports.
• Develop and execute SQL queries to retrieve information efficiently.
• Fulfill ad-hoc data requests from projects and management to meet business needs.
• Collaborate with developers to automate reporting processes, enhancing data availability and accuracy.
• Liaise with projects on data-related queries and issues, ensuring clear and timely communication.
• Analyze contact center performance metrics, including call volume, response times and customer satisfaction scores.
• Develop and maintain dashboards to monitor Key Performance Indicators (KPIs) and improve operational visibility.
• Identify trends and patterns in data to provide actionable insights and support strategic decision-making.
• Collaborate with management and cross-functional teams to deliver data-driven recommendations.
• Assist in implementing process improvements based on data analysis and findings.
• Ensure data integrity and accuracy across all reports and dashboards.
• Contribute to demand forecasting and capacity planning by analyzing historical data trends.
• Stay informed on industry best practices and emerging technologies in data analytics.
• Perform additional duties as assigned, contributing to the overall data strategy and operations.

Qualifications and Skills:

Education: Bachelor’s degree in Business, Computer Science, Mathematics, Data Analytics, or a related field.

Experience: 1–3 years of experience in data analysis and reporting, preferably within a contact center environment.

Technical Skills: Proficiency in SQL, with experience in writing complex queries. Experience with data analysis tools (Excel, SQL, Python) and data visualization tools (Tableau, Power BI, AWS QuickSight). Demonstrated ability to build reports and dashboards that effectively communicate key metrics and trends.

Soft Skills: Strong communication and presentation skills, with the ability to convey complex insights to non-technical stakeholders. Proactive, detail-oriented, and capable of working independently with minimal supervision. Excellent time management, critical thinking, and problem-solving abilities.

Additional Skills: Familiarity with statistical analysis, modeling, and industry best practices in data integrity.

Preferred Qualifications:

Experience working in a contact center environment or with contact center analytics.

Knowledge of process improvement methodologies and capacity planning.

Responsibilities:

• Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.

• Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.

• Research, identify, and specify solutions to problems.

• Support and conduct visualization, user experience and configuration elements of solution design.

• Document requirements specifications using high-maturity methods, processes and tools.

• Support requirements management and change management processes.

• Support aspects of the business cycle, including proposals, feasibility studies, and implementations.

• Consider the business implications of the application of technology to the current business environment.

Education and Experience Required:

• Typically a Bachelor's degree in a technical or business discipline or equivalent experience.

• Minimum of 2 to 5 years of related experience or a master's degree and up to two years of experience.

Internal ref: 9050

Regards,

Lini

Recruitment Consultant

R22108463

+ 65 87802514

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Technology Solutions Office is looking for Data Analyst

Internal Code: A24040

What will you do?

• You will collaborate with stakeholders to understand their strategic objectives and identify opportunities to leverage data and data quality.
• You will design, develop and operate modern data architecture approaches to meet key business objectives and provide end-to-end data solutions.
• You will be responsible to create, design and develop intricate data processing pipelines.
• You write clean and iterative code for continuous delivery practices to deploy, support and operate data pipelines.
• You will develop data models by selecting from a variety of modeling techniques and implementing the chosen data model using the appropriate technology stacks.

What are we looking for?

• From 3 to 5 years of experience working as a data analyst or related role.
• Hands-on experience in Tableau, Power BI, AWS Glue, AWS RedShift, QlikSense
• Proficiency in programming languages such as Python, Java or Scala.
• Track record in implementing systems using Hive, Scala will be preferred.
• Strong in data modelling, data processing frameworks’ tools such as Hadoop, Spark, SQL is an advantage.
• Good understanding of analytics and data warehouse implementations
• Experience with Cloud Technologies is a plus.
• Good understanding and completion of projects using Agile methodology.
• Good written and verbal communication and interpersonal skills, ability to understand the business requirement, communicate confidently with stakeholders.
• Bachelor’s in Computer Science, Engineering, or a related field.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Roles and Responsibilities

• Analyse and define detailed functional specification based on the functional and non-functional requirements document
• Collaborate with Functional Business Analyst and Business Unit to clarify with functional and non-functional requirement
• Work closely with architecture team to define project target state and specification
• Collaborate with business and IT to analyse, elicit and review business requirements
• Participate and contribute to technical solutioning and architecture reviews with architecture team
• Define functional and non-functional requirements and perform impact analysis assessment with the vendor
• Perform detailed estimation of projects and change requests
• Facilitate communication between vendor, project team, business stakeholders and internal IT team
• Conduct FDS review / Write and review user stories with Functional Business Analyst and Business Unit for signoff
• Review interface design specifications created by development team
• Review test strategy and functional test cases created by testing team
• Support project and delivery team all throughout the project implementation
• Monitoring and manage risks /issues related to requirements and scope creep

Skills

• Bachelor’s Degree in related disciplines or equivalent experience
• 8 to 12 years of relevant Business Analysis experience related to Pre-Payments, Core-Payments processing and Post Payment processing, eg, Local, Interbank(G3, DuitNow, FPS, PromptPay, PayNow, BI Fast) &, Cross Border Payments (Swift, other payment providers like Bank of New York)
• Relevant experience in Banking / Finance / IT; good knowledge in financial services policies, procedures, products and industry practices.
• Good knowledge in channel products for wholesale banking focusing user experience/journey, validation and processing will also be preferred
• Advantageous to have hands-on experience to configure Payment product/systems from vendors like FIS, etc
• Good Open API knowledge for design and delivery
• Excellent communication and inter-personal skills to manage functional and technical stakeholders across multiple business units.
• Able to work independently with minimum supervision
• Ability to work in a fast-paced, team-oriented environment
• Strong problem solving and analytical skills
• Proven results-oriented person with main focus on delivery
• Good understanding and experience in standard Software Development Life Cycle (SDLC) and Agile development methodology.
• Strong negotiation skills.

Job Description

1. Upload invoices to CRM system
2. Sorting incoming letter, and post letter & invoices
3. Issuing company cheques
4. review and monitor sales pricing, ensuring that the prices of all products sold are not lower than the purchase cost.
5. Filling for all necessary documents
6. To do the job assign by manager and director

Requirements

• Minimum O level or equivalent
• Minimum 1 year’s working experience as office administration
• Proficiency in Microsoft Office
• Able to work independently with minimum supervision
• Able to start work on short notice preferred
• Training and guidance will be provided

JOB SUMMARY

We are looking for a manager, ideally with a proven track record in leading small teams of accountants and bookkeepers. The right candidate will possess strong communication skills both with internal stakeholders, external service providers and as well as clients. You may also be an experienced and professionally qualified ACCA and looking to take the next step into a senior manager role.

Location: City Hall / Bugis / Bras Basah

Working Hours: 5-day work week, Mondays to Fridays, from 9.00 am to 6.00 pm

RESPONSIBILITIES:

• Lead and manage an established team in providing clients with full sets of management accounts, consolidation packages and financial statements for internal reporting and/or audit purposes.

• Undertake the compilation of statutory financial statements and unaudited accounts which comply with the Financial Reporting Standards and the preparation of financial statements in XBRL language for client companies.

• Provide insight on Singapore tax-related matters, such as corporate tax, GST, and withholding tax, as needed.

• Continue to inspire and lead the team to be client-centric, communicating effectively with internal relationship managers as well as client enquiries and concerns.

• Manage communications with relevant authorities, auditors and tax agents concerning client accounting matters.

• Foster a collaborative and positive work environment, building strong bonds not only within the accounting team but also with managers from other departments, such as corporate secretarial, tax, and payroll.

REQUIREMENTS:

• Possess a recognized degree in accounting and hold an equivalent professional qualification like ACCA.

• Demonstrated expertise in Singapore Financial Reporting Standards (SFRS) and a strong understanding of relevant accounting regulations.

• A minimum of 5 - 10 years of progressive experience within an accounting/outsourcing firm with some managerial experience or the potential to step into a managerial role.

• Strong leadership and supervisory skills with the ability to inspire and guide teams toward outstanding results.

• Capable of handling consolidations and technical topics on SFRS and IFRS.

• Demonstrate knowledge and experience in handling ACRA and IRAS reporting requirements, ensuring accuracy and adherence to relevant guidelines.

• Knowledge and/or experience providing accounting solutions for offshore jurisdictions advantageous but not mandatory.

ABOUT YOU

· We are looking for a self-starter who enjoys a dynamic environment working on a wide range of client accounting matters and growing steadily with our business.

· You are meticulous and have strong time-management skills.

· Have a positive attitude and the ability to adapt to changes and take up new challenges.

· Strong attention to detail, ensuring accuracy in all tasks and deliverables.

· Proficient in Mandarin; both spoken and business writing (to liaise with Mandarin-speaking clients) is required.

· You should enjoy working with a young but talented team which is close-knit and eager to continue learning and improving.

Only Singaporeans and Singapore Permanent Residents can apply.

Interested applicants may submit their updated CVs and cover letter to Ms Lisa Arsad at

[email protected]. We regret to inform you that only shortlisted candidates will be notified.

Job Summary

You will be working with our client in the financial industry. The functional role of a Business Analyst is to help support the Product Owner in implementing the portal and conduct the necessary activities to ensure product fit which include:

• Leading and supporting business requirements clarifications.
• Creating and maintaining process maps and workflow maps.
• Keeping documentation of project work.
• Leading and supporting product validation and user acceptance tests.
• Supporting training and briefings to users and stakeholders for product launches.
• Monitoring product performance.

Responsibilities

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solution, including change management activities to ensure buy-in for the solution.
• Business Analysis Planning and Monitoring: Identify stakeholders, techniques, and processes to manage, track and trace requirements.
• Enterprise Analysis: Refine and clarify business need, define solution scope, and develop business case.
• Explore, identify, and document business needs
• Assess current state, analyse stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
• Source and evaluate alternatives to identify solution that best fit business needs, identify gaps, and determine workarounds/changes to the solution.
• Assess deployed solutions or revamped processes to see how well they met the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.
• Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintains document repositories used by project teams and assists with project documentation as needed.

Requirements

• Bachelor's Degree in Business Analytics or equivalent
• At least 2-3 years' experience as a business analyst. Preferably in the government or finance sector.
• Business Analysis certification (Certification of Competency in Business AnalysisTM (CCBA®), Certified Business Analysis ProfessionalTM (CBAP®) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutioning and design
• Ability to model business requirements in business process modelling tool.
• Ability to perform qualitative, quantitative and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Knowledge in one of the following areas will be added advantage, Agile Methodology, Business Process
• Reengineering, Customer Relationship Management, Data Analytics, ERP, Digital and Mobile Technologies, Knowledge Management
• Knowledge on local overnment procurement and governance processes will be an added advantage.
• Knowledge of design thinking and workshop facilitation will be an added advantage.

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at [email protected] for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R2196712

EAP Name: Chew Kai-Xinn

Key Accountabilities:

1) Active data management – maintain and update LP database, investor portal and proactively manage global FM database, folders and software solutions

2) Prepare general and fund-specific marketing materials, investor presentations, fund management board meeting packs and fact sheets

3) Support in various fundraising initiatives, due diligence requests, and ad hoc strategic projects

4) Consolidate and prepare quarterly global fund management reporting materials, including AUM, track record and fund KPIs for decision making purposes

5) Liaise with internal groups with respect to monitoring ongoing financial performance and understanding KPIs of existing real estate and private equity funds

6) Conduct research and perform competitor benchmarking analysis against industry peers

7) Assist in establishing internal processes and streamlining operational procedures to enhance global fund management platform

Requirements:

1) University degree preferably in Finance, Accounting or Economics

2) 1-2 years’ relevant experience, preferably within real estate/private equity/data analytics. Fresh graduates may be considered

3) Excellent verbal and written communication skills

4) Proficiency with Microsoft Office Suite including Excel, PowerPoint and Power BI

5) Must be fluent in English, ability to speak other languages a plus

6) Strong project management skills and detail oriented

7) Self-motivated, team player

8) Demonstrate good judgement in high pressure and fast-paced work situations

Job Summary:

We are seeking an experienced Senior Technology Business Analyst with a strong background in investment/banking applications. The successful candidate will work on complex IT projects, including system integrations and data migrations, collaborating closely with stakeholders, development teams and other business analysts to deliver effective solutions. This role requires a deep understanding of financial systems, data analysis and technology-based business analysis, along with exceptional communication and leadership skills.

Key Responsibilities:

• Lead and manage complex IT projects, ensuring effective system integrations and seamless data migrations.
• Collaborate with senior business stakeholders and development teams to define, analyze, and document business requirements.
• Develop comprehensive Business Requirement Documents (BRD), Functional Specification Documents (FSD), use cases in Gherkin format, and other visual modeling and process documentation.
• Analyze, interpret, and validate data requirements, ensuring alignment with business needs and investment/banking industry standards.
• Utilize expertise in ETL processes, SQL, and APIs to facilitate data extraction, transformation, and integration tasks.
• Identify patterns and develop models for data analysis and reporting needs.
• Oversee and support product management activities within an Agile framework, prioritizing deliverables and maintaining a strong delivery focus.
• Act as a bridge between IT and business teams, ensuring all technical solutions align with business requirements and strategic objectives.
• Maintain a continuous improvement mindset, enhancing workflows, UI/UX, and adhering to software engineering best practices.

Requirements:

• Bachelor’s degree in Finance, Information Technology, Computer Science, or a related field.
• 8 to 10 years of experience in technology business analysis or software development, particularly within the investment/banking applications domain.
• Proven experience overseeing complex IT projects with an emphasis on system integrations and data migrations.
• Strong analytical, critical thinking, and problem-solving skills, with a detail-oriented approach.
• Demonstrated expertise in documenting BRD, FSD, use cases in Gherkin format, visual modeling, and business processes.
• High proficiency with ETL processes, SQL, API integrations, and data analysis.
• Solid knowledge of Product Management and Agile Methodology, with a strong delivery and result-oriented focus.
• Ability to manage and influence teams, with excellent interpersonal and communication skills.
• In-depth understanding of financial applications, workflows, UI/UX principles, database design, and software engineering best practices.
• Knowledge of the investment business domain is essential.

• Ensure consistency of functional and non-functional needs, and challenge business requirements.
• Design the functional solution / prepare user stories (or equivalent documents).
• Write the acceptance criteria (following BDD approach).
• Synchronize with others applications BAs for interface design and specification.
• Explain to Development team the requirements / user stories.
• Make sure user stories / sub-tasks progress and status is up to date (related to BA’s activities).
• Prepare list of test scenarios (functional, integration), test data preparation.
• Execute functional testing / user stories testing and integration testing to check that developments are compliant with the needs, contributes to E2E / UAT testing.
• Demo preparation (functional part).
• Preparation of functional documentation for application.
• Support during INT / E2E / UAT.

Delivery Management (Scrum Master) & Project Management:

• Accountability of the team’s work delivery.
• Manage and coordinate daily team activities, organize & facilitate team meetings.
• Manage and organize Backlog (JIRA), making sure all tickets well structured, all required information present, all sub-tasks listed, sprint scope defined, status of ticket / sub-tasks is up-to date, etc.
• Team capacity management and project planning.
• Risks & issues management.
• Project cost estimation and controlling.
• Skills management together with Team Head.

Trade Finance functional referent:

Experience with Finastra Trade Innovation Plus (TI+) solution or equivalent.

• Serve as the primary point of contact for all TI+ related inquiries, providing expert guidance to within the team, and towards other stakeholders (Business and Management actors).
• Identify opportunities for improvements on TI+ implementation and customization strategies, as per best practices established by the vendor.
• Conduct training sessions and workshops for other team members and project contributors, enhancing their understanding of the product and its functionalities.
• Oversee and contribute to the rollout of major upgrades and releases of TI+.
• Coordinate with Finastra support team to review CACIB cases raised for defects and enhancement requests.

Our client is an asset management firm with an AUM of 1.5 bill equity fund. They provide good

employee benefits and company culture. There will be a three to six months’ probation period.

Responsibilities

• Capable of handling full range of fund accounting services on funds, including preparation of the Net Asset Value (NAV), cash and position reconciliation, review of corporate actions, validation of security pricing
• Able to check accuracy of fund administration services on funds and investors in compliance with the company’s service model and policies, liaising with, brokers, custodians and auditors
• Provide and maintain superior Quality of work, accuracy and adherence to task deadline.
• Participate in various system optimisation initiatives and ad-hoc projects
• Active participation in proposing solutions to complex market and settlement issues and act as liaison between custodian, administrators and trading desk with ability to multitask and prioritize resolution on priority.
• Calculate complex fees structures as set out in various agreements
• Review of periodic financial reporting in accordance with IFRS and/or US GAAP prepared by administrators and service providers.
• Review accuracy of Subscriptions and Redemptions, Switches & Transfers in accordance with the guidelines outlined in the fund offering documents performed by the transfer agent and administrator.
• Strong excel and VBA skills needed to drive automation and streamline the procedures once the business understanding is reached.
• Play active role in client on-boarding, account opening process with verification of documents sourced from different parties and to have it verified and aligned towards company’s policies and procedures.
• Maintain and remediate investor details in a centralised database and calculate trail fees based on the distributor agreements.
• Supporting the company’s anti-money laundering (AML) framework in place and working closely with various parties involved, investor, Fund admin, Transfer Agent to ensure compliance with the AML framework.
• Supporting the organization's FATCA/CRS service offering to our clients
• Demonstrate ownership of assigned work and ensure timely completion, in line with Service Level Agreements (SLA).

Requirements

• Bachelor’s degree in accounting, banking or finance related field
• Ideally 1 year of experience in fund administration, audit or similar role
• Intermediate to advance Proficiency in the use of Microsoft Office (Excel, VBA Word, Outlook).
• Understanding of securities such as equities, bonds, forwards, futures, options preferred
• Ability to work well independently as well as within a team framework.
• Be enthusiastic and eager to learn, self-starter.
• Strong work ethic with positive attitude
• Able to work under pressure with minimal supervision to meet deadlines
• Possess strong verbal and written communication skill

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

The Senior Logistics Analyst position will manage any of the following functions in support of the flow of information and product from origin to destination; optimizing costs while meeting customer service policy commitments. Manage all aspects of logistics client relationship and customer service policy commitments for product destined to Disney Clients. Manage following aspects of logistics including, but not limited to logistics systems management, Supplier relationship management, Client relationship management, Supply Chain Partner relationship management, logistics contracting support, transportation daily flow services, freight audit/payment/claims and logistics projects which achieve service level commitments while minimizing costs.

Responsibilities:

• Daily Operations ManagementManage efficient product flow and strategies via exceptions management to meet product demand.
  Manage all shipments from Supplier cancel date, delivery compliance, consolidation, to distribution center appointments utilizing system to accomplish consistent days in transit.
  
• Network OptimizationLogistics network flow optimization – lane, hub and flow processes
  Freight terms optimization – Convert Supplier managed freight costs imbedded in first cost to Disney managed freight
  
• Logistics Management System (ORACLE)Manage the system users or directly manage daily operations – ready to ship, planning, shipment tendering, consolidation, delivery receipt, audit and payment.
  User operating guidelines, training and performance
  Data integrity validation, communications exceptions resolution
  
• Supply Chain Partner PerformancePerformance dashboards and metrics standards
  Quarterly supply chain partner performance continuous improvement feedback sessions and action planning.
  
• Supplier Relationship ManagementLogistics systems access and Supplier shipment booking management
  Training manual, training and improvement/issues resolution
  
• Disney Internal Clients Relationship ManagementCreate and maintain the Logistics Client Service Policy quarterly metrics, scorecards and dashboard.
  Identify variances, reasons and coordinate Logistics management quarterly internal and external reviews to drive continuous improvement
  Inbound reporting – status of orders to merchants, planning and distribution center.
  Logistics models for our clients (e.g. estimated landed cost estimates/actual, cycle time, alternative transit costs, etc)
  
• Logistics ProjectsManage projects as identified in our business planning and shipment execution process that drive improvements in service, cost systems or other areas as deemed necessary independently.
  Create and maintain the Logistics Client Service Policy quarterly metrics, scorecards and dashboard.
  Identify variances, reasons and coordinate Logistics management quarterly internal and external reviews to drive continuous improvement
  Freight terms optimization – Convert Supplier managed freight costs imbedded in first cost to Disney managed freight
  
• Ops Process IntegrationSupport managers to provide training and leverage best practice across different regions and LOBs
  Support and implement the ops for new origins, destinations and business expansion in APAC as SME
  

Requirements:

• 4 years minimum of Transportation/Logistics related responsibility. Experience with managing logistics operations for multiple countries/areas in APAC region with knowledge of customs regulation
• Proficient in MS PowerPoint and excel to perform Data analysis,
• Ability to implement global strategies to improve service, quality and cost of logistics across all lines of business, across all sites.
• Great change management and collaboration skills.
• Excellent relationship skills with ability to work in a global, multi-functional environment with all levels of stakeholders, from Executives to Subject Matter Experts.
• Demonstrated verbal, written, facilitation and presentation skills in English
• Critical thinking & problem solving to assess logistics opportunities and provide actionable outcome-based solutions.
• Desired – bachelor’s degree or equivalent
• Good project management experience and skills,
• ORACLE OTM or TMS experience a plus, Logistics Management certification a plus, SQL and Tableau proficiency a plus

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We are looking for an experienced Business Analyst familiar with Salesforce and a strong interest in Government Projects.

• Opportunity to work on large scale digital transformation projects .
• 5 days work week (Mon to Fri).
• Attractive remuneration package.

Responsibilities:

• Elicit, scope, and manage business requirements.
• Lead the scrum team, conduct scrum ceremonies.
• Crafting and grooming of user stories, acceptance criteria, managing product backlog.
• Drive smooth deployment, adoption and operations of the solution.
• Help drive the implementation of Salesforce solutions.
• Work with developers to understand and troubleshoot technical problems, as needed.

Requirements:

• Min 5 years’ experience required, IT related tertiary education.
• Experience in full software / product development life cycles using Agile Methodology.
• Proven experience working on Salesforce implementations, including configuration, customization, and integration of Salesforce with other systems.
• Experience with Cloud Technologies or low-code platforms.
• CSM/ CSPO and Salesforce Related Certifications.

Interested candidates may click on apply or apply via email to [email protected] (indicating Job ID J50442 for faster processing).

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

Responsibilities

· Deliver a 1st class Production Support service to Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Requirements

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Key Domain/ Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document