JOB PURPOSE
The HoME+ (Senior) Executive is responsible for overseeing and providing efficient administrative functions and operational support to the Home Monitoring and Eldercare (HoME+) service/program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on developing strategies to enhance and expand the programme including establishment of community partnerships as well as staff and volunteers development and empowerment.
HOME MONITORING AND ELDERCARE (HoME+)
About the programme: Home Monitoring and Eldercare (HoME+) is a monitoring system using sensors placed around the home. When inactivity is detected or when the user activates the panic button, the Red Cross' call center is notified immediately. Depending on the situation, community responders or the SCDF (for emergencies) will be dispatched to provide assistance.
PRINCIPAL ACCOUNTABILITIES
Operation Support
● Responsible for continuous, 24/7 monitoring of the HoME+ programme. This includes oversight of the sensor-based monitoring system, promptly responding to detected inactivity or user-initiated panic button activations, and coordinating appropriate responses.
● Expand HoME+ strategically to further the cause of HoME+
● Work closely with the HoME+ Call Center team to ensure seamless
coordination and communication, which includes managing inquiries and coordinating home assessments. Collaboration extends to a range of operational aspects, such as managing responses, resolving issues, and optimizing the rogramme's overall efficiency.
● Handling inquiries from the general public or internal referrals related to interest in the HoME+ Program.
● Provide support in volunteer recruitment and engagement activities, fostering a positive and collaborative relationship with volunteers to enhance program effectiveness.
Administration Support
● Address general program inquiries promptly
● Accurately and promptly update clients' biographical data.
● Perform other administrative duties as assigned by the supervisor.
Stakeholders Management
● Oversee the HoME+ Operations Team
● Liaise and build professional relationships with clients, caregivers and other stakeholders
● Work closely with internal and external stakeholders to advocate HoME+
Other Duties
● Undertake or participate in department and society events or activities, contributing to the overall cohesion and success of collective initiatives.
● Attend to HoME+ activation when needed, ensuring the seamless integration and functionality of the program as part of regular duties.
JOB SPECIFICATION
Qualifications
● Possess minimally a Diploma from a recognised institution
● Minimum 3 years of relevant experience
● Prior working experience in the social service sector and/or working with volunteers preferred
Skills and Knowledge
● Good communication skills both spoken and written English
● Good interpersonal skills, with the ability to relate well to people of all levels
● Independent as well as good team player
● Computer literate
● Ability to speak a few languages or dialects would be an added advantage
● Meticulous mindset
● Resourceful and innovative
● Good planning and organisational skills
● High initiative
● Good knowledge and understanding of local and international community health programmes and services
● Demonstrate the knowledge and skills in the eldercare sector
Desired Behaviour
● Ability to work independently while maintaining strong interpersonal skills to relate effectively to individuals at all levels within and outside the organization.
● A strong focus on tasks and outcomes, demonstrating a results-oriented approach to work assignments.
● Proactively demonstrates initiative and a collaborative spirit, contributing to teamwork and going beyond the defined job scope to achieve common goals.
● Adaptable to changing needs on the ground, displaying flexibility in response to evolving situations and requirements.
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