· Act as the point of contact between the executives and internal/external clients

· Undertake the tasks of receiving calls, take messages and routing correspondence

· Handle requests and queries appropriately

· Maintain diary, arrange meetings and appointments and provide reminders

· Make travel arrangements

· Take dictation and minutes and accurately enter data

· Monitor office supplies and research advantageous deals or suppliers

· Produce reports, presentations and briefs

· Develop and carry out an efficient documentation and filing system

Proven experience as an Executive Administrative Assistant, Senior Executive Assistant or in other secretarial position

· Full comprehension of office management systems and procedures

· Excellent knowledge of MS Office

· Proficiency in English

· Exemplary planning and time management skills

· Up-to-date with advancements in office gadgets and applications

· Ability to multitask and prioritize daily workload

· High level verbal and written communications skills

· Discretion and confidentiality

· High School degree; additional qualification as personal assistant would be considered an advantage

Financial Consolidating

MAS610 Monthly, Quarterly & Annual returns

Skills – Excel , Pivots and vlookup)

Key Responsibilities:

MAS610 Monthly, Quarterly & Annual returns, including passing of appropriate adjustments and consolidating financials at the end of each accounting period, and perform analysis of financial results and conclude cause of variances such as accounting issues and economic events.
Daily Monitoring capital adequacy ratios, qualifying liabilities, asset maintenance ratios & intragroup and intercompany ratios and fortnightly submissions where applicable.
Assist in Annual Investment Abroad Survey submission.

Requirements:
Degree in Accounting and Finance
MS Excel (basic functions like Sumif, Pivots and vlookup)
MS Access (Running of databases)
Data Analytics inclinations

MAS 610 Annual returns reporting

Send your Resume to [email protected]

EA License No: 10C3364

Job description

Primary Objectives of Position

Manage information security operation to ensure the safe use of information systems and assets as well as protect information assets against cybersecurity threats.

Manage various stages of projects in conception and initiation, planning, execution, performance/ monitoring, and project closure.

Job Responsibilities

• Establish, implement, and maintain a sustainable information security framework that effectively addresses evolving and diverse cybersecurity threats.

• Perform risk assessments on IT systems, network and applications for vulnerabilities and implement security controls to reduce identified risks to an acceptable level.

• Perform information security audits to determine security violations and inefficiencies and recommend effective security controls.

• Hold management review and lessons learned meetings to help improve information security measures and incident handling process.

• Monitor security alerts/ logs from IT systems, network and applications against baselines and gather publicly available information to identify precursors or indicators of cybersecurity attacks.

• Contain and eradicate cybersecurity incident effectively to prevent recurrence and restore systems and recover normal operations as quickly as possible.

• Publish security advisories, conduct security workshops, and share lessons learned to improve users’ awareness regarding information security matters.

• Oversee information security investigations with internal team, funders, and local authorities and/ or 3rd party providers.

• Participate in various meetings and share compliance/ performance reports and audit findings to Management teams.

• Liaise with internal and external stakeholders in implementing information security related measures or projects.

The above activities are no means exhaustive and are subjected to amendment whenever is needed.

Job Requirements

Minimum Education / Qualifications

• Degree in Information systems or equivalent.

Minimum Years of Relevant Experience

• 2 years’ experiences in setting up and managing information security operations.

Knowledge/Skills

• Experiences in ISO27001 ISMS, CIS, and/ or NIST frameworks.

• Experiences in managing threat, vulnerability and incident, and understanding in digital forensic investigation, tools, and processes.

• Knowledge in security protections, practices, or solutions like Firewall, IDS/ IPS, network segmentation, DLP, WAF, NAC, WiFi security, cryptography, endpoint protection, OWASP, etc.

• Certifications in CISA, CISM, CISSP and/ or PMP will be an advantage.

• Knowledgeable in Microsoft Office and other Windows and web applications.

Attributes (functional or leadership competencies)

• Meticulous and hands on.

• Excellent communication and written skills.

• Strong analytical and problem-solving skills.

• Team player with excellent interpersonal skills and multi-tasker.

• Customer-centric and proactive.

Scope:

The Senior Account Executive is responsible for the coordination of advertising campaigns and communicating clearly to all who are involved. This includes managing administrative and campaign work and ensuring that advertising projects are completed on time and on budget.

Responsibilities:

• Meet and liaise with clients to discuss and identify their advertising requirements
• Work with team to devise an advertising campaign that meets the client's brief and budget
• Present, alongside team (particularly the account manager), the campaign ideas and budget to the client
• Work with the account manager to brief media, creative and research staff, and assist with the formulation of marketing strategies
• Liaise with, and act as the link between, the client and team by maintaining regular contact with both, ensuring that communication flows effectively
• Negotiate with clients and team about the details of campaigns
• Present creative work to clients for approval or modification
• Handle budgets, manage campaign costs and invoice clients
• Write client reports
• Monitor the effectiveness of campaigns
• Undertake administration tasks
• Arrange and attend meetings
• Make 'pitches', along with team, to try to win new business for the agency

Required Skills & Preferred Qualifications:

• At least 2 years’ experience in agency
• An independent and tenacious worker
• Meticulous and able to think of solutions to problems
• Possess excellent communication and interpersonal skills.
• Good client management and presentation skills
• Knowledge of multimedia and current technologies
• Excellent at understanding timing and budget limitations while pushing a project along, keeping everyone on track and informed

Interested applicants, please send your resumes to [email protected] indicating current and expected salaries.

Primary Objectives of Position

• Manage and maintain the NEL HV, LV and DC Traction System so as to ensure that the safety, reliability and availability of such services meet all regulatory requirements for MRT operation

Major Responsibilities

• Equipment failure analysis and system enhancement
• Manage and implement modification and project work
• Assist and liaise with external agencies working on NEL MRT premises
• Review operational and maintenance manuals and to formulate maintenance policies and procedure
• Develop and upkeep preventive and corrective maintenance principles and standards
• Establish and maintain NEL Power training manuals and ensuring staff and outsourced contractor competency and standards
• Evaluate and formulate comprehensive testing and commissioning of NEL power system equipment
• Develop department targets on availability and reliability of equipment
• Responsible for the procurement, upkeep and delivery of special tools, test instruments and test rigs
• Ensure all equipment is maintained and renewed when necessary, so as to retain its value at the end of the franchise period
• Examine options for maintenance contract as well as supply of spares
• Develop and maintain Work Instructions in accordance with approved documented procedures
• Responsible for the management of staff including participation in the selection, discipline and performance review processes
• Responsible for the formulation of asset management plans, preparation of associated budgets and asset performance
• Undertake tasks and projects as assigned by Supervisor

Specific Safety Responsibilities

• Responsible for maintaining the technical standard for Electrical Power Distribution equipment so as to ensure the highest level of operational safety for the MRT system
• To enforce Departmental Works Instruction system and all Rail related safety rules and procedures
• Responsible for the safety of departmental staff, related contractors and others working on the Electrical Power Distribution system in the NEL MRT premises

The above activities are no means exhaustive and are subjected to amendment whenever is needed.

Job Specifications

• Degree/Diploma in Electrical and Electronic Engineering
• Preferably with at least 5 years of working experience in both HV and LV environment, preferably in a rail transportation industry
• Electrical Power System background.
• Preferably Licensed Electrical Worker (Technician Grade)
• Strong interpersonal skill.
• Possess strong technical skills
• Strong people, planning and organizing skills.
• Resourceful, self-motivated and result oriented.

Job Description

• Handle partial sets of accounts for multiple entitles
• Prepare journal entries and postings
• Assist in month-end closing
• Provide day-to-day assistance and administrative support to Finance department
• Suport audit related activities (eg. monthly stock count and annual stock take exercise)
• Opportunity to handle full set of accounts if perform well
• Other ad-hoc duties as assigned

Requirements

• Min LCCI Book-keeping / CAT or equivalent with computer literacy
• 2 years' relevant experience
• Familar with Microsoft Office (Word & Excel)
• Short Notice or Immediate Availability advantageous

Working Hours

Mon - Fri : 8.30am to 6pm

Roles & Responsibilities

• Preparing sales quotations, invoices, and work orders
• Inspection documents
• Data keying
• Accounts Receivable
• Answering and responding to sales phone calls
• Organising operational activities
• Tabulate monthly sales report
• Participating in meetings and take meeting minutes
• Ordering of office supplies
• Administrative duties: photocopying, scanning, printing, and filing of documents
• All other duties are required by the Company

We are seeking a dynamic and results-driven Sales and Marketing Executive to join our team. The ideal candidate will be responsible for developing and implementing effective sales and marketing strategies to drive business growth. The role requires a combination of sales acumen, marketing creativity, and strong interpersonal skills.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Job Description

The main job responsibility for this position is the sales of clinical laboratory services; promote awareness of the products and services; understand customer’s needs, maintain positive working relationship, strategize client engagement and marketing plans to meet financial targets and to gather competitor information.

Responsibilities

• Generate leads and cold call prospective customers
• Meet with customers/clients face to face or over the phone
• Understand the needs of customers and be able to respond effectively with a plan of how to meet these needs
• Generate sales with new customers
• Manage existing accounts
• Provide regular reports on sale activities
• Monitor market and competitors' activities
• Build and maintain positive working relationships with customers
• Meet sales KPIs

Education and Experience

• Diploma, Higher Diploma, Degree
• Required language(s): English

Skills, Knowledge and Abilities

• Goal-driven person
• Excellent written and oral communication skills
• Strong interpersonal skills
• Meticulous, independent and resourceful
• Strong initiative and high professional conduct
• Ability to multi-task and adapt in a dynamic environment

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities:

• Audit and process all invoices. Ensure all invoices are attached with ERP, POC, and/or other supporting documents, like delivery orders, service reports, work orders, etc. as appropriate and are properly approved department head and general manager for payments before generating computer or manual cheques.
• Prepare prompt and accurate allocations of all accounts payable on a timely basis for posting.
• Make payment of all invoices according to the credit terms granted by the supplier; make prompt payment for those invoices with early bird discounts.
• Check all expenses reports, bank payment requests, cash payment requests or auto-payments to ensure that supporting documents are sufficient.
• Regularly check those Giro payments in bank statements and follow up with the original invoices and prepare necessary payment vouchers for posting of the transactions to Accpac system.
• Prepare payment vouchers and cheques with all supporting documents for approval and signature.
• Liaise and answer all inquiries from trade/other creditors.
• Reconcile suppliers’ monthly statements to the hotels’ accounts payable records and investigate any discrepancy between the two and following up.
• Balance account payable ledger and reconcile with the General Ledger closing balance periodically and at month-end.
• Analyze the monthly A/P Aging Trial Balance and follow up with all abnormalities.

Requirement:

• LCCI / Diploma in accountancy with 1-2 years accounts payable working experience , preferably in in hospitality industry
• Able to work independently with minimum supervision
• Experience with OPERA and Accpac system will be an added advantage;
• Proficient with MS Office Excel and Word
• Working location at Toa Payoh

Job Responsibilities:

• Work closely with the Manager and other team members to ensure that projects are delivered on time and within budget.
• Attend client meetings and ensure that project timelines are on track (e.g., setting agendas, taking notes, following up on action items)
• Identify potential project risks and collaborate with other team members in developing contingency plans to mitigate them
• Collaborate with the development team to ensure that project requirements are being met and that any issues are addressed in a timely manner
• Communicate project status updates to clients and team members
• Being proactive in ensuring client requests are attended to
• Establish and offer competitive prices to customers.
• Negotiate purchase pricing with suppliers for competitive advantage.

Job Requirements:

• Must possess a Diploma or Bachelor’s Degree, preferably in Chemical engineering / Chemistry / Material Science
• At least 1 year of working experience in relevant fields
• IT savvy and knowledge in MS Office and SAP
• Persuasive and Negotiation Skills
• Cost Management Techniques
• Listening and communication skills
• Customer Oriented Management

Job Description

· Establish and develop stronger relationships with existing & new clients

· Ability to prospect and self-generate leads

· Identify new business opportunities

· Plan and execute sales activities

· To achieve set revenue and business goals

· Ensure customers satisfaction with the company products and services

Requirement

· Candidate must possess at least Primary/Secondary School/"O" Level or equivalent.

· Possess Class 3 driving license

· At least 1 Year(s) of working experience in the related field is required for this position.

· Self-motivated, independent and responsible personality

· Able to make cold calling

· Possess good personality and positive mindset

· Able to communicate in English, Mandarin & Dialects (for business communication)

· Applicants should be Singaporean citizens

· Possess own vehicle / Company provide transport allowance

Roles and Responsibilities:-

• Uplift the existing Administrative, Human Resources, Finance and/or Logistics aspect of the company.
• Assist in Human Resource-related responsibilities, such as Time & Attendance, Claims, Employee Records, On-boarding and other day-to-day tasks assigned by the Directors.
• Assist in Accounts Receivable duties such as maintaining and following up for the Outstanding Payment list, Invoice creation and liaising with the Sales Team to obtain Invoice payment from customers.
• Maintain the structure of accurate records of inventory and warranty of our product offerings, both hardware and software. Maintain company's organization chart and admin-related documentations and records, such as preparing letter of offer, confirmation, increment & promotion, etc.
• Appreciate the initiative to continuously improve the company’s standard operation procedures (S.O.P), system and structure as well as the welfare of the company.
• Periodically assist Sales Team on administrative tasks (Sales Pipeline, Commission calculation, etc).

Requirement:-

• Diploma / Degree in Human Resources, Business Administration or equivalent
• Minimum 1 year experience
• Good understanding of the HR practices including Employment Act
• Good organisational skills with ability to carry out analytical and coordination work
• Good working attitude & self-driven
• Able to work in a fast – paced environment
• Good communication skills (written & verbal) and able to interact with people at all levels
• Proficient Microsoft Office applications
• Able to work independently in a fast pace environment.
• 5 day work week

Job Summary:

• Salary Range: Up $4100+ AWS + Average 2.5 Months VB
• Working Location: Central
• 5 days working day

Job Responsibilities:

• Assist the managers in overseeing the daily operations for Office Towers
• Attend to feedback and manage relation of occupants
• Investigate and follow up with appropriate methodology and effective defect rectification works
• Attend and manage fitting-out works to ensure house rules, authorities’ requirement and prescribed safety standards are complied
• Liaise and co-ordinate with contractors / vendors to ensure that their works/service delivery are completed on time and as per contract requirements and agreed KPIs
• Ensure timely implementation and completion in renewal of term contracts and statutory licenses
• Raise PO and certify job completion / delivery undertaken by contractors / vendors
• Manage and update online systems including occupant portal, digital directory, access control and online PTW

Requirements:

• Possess experience in office building/ office tower is a must

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Yeo Hui Wen (Joan)

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

Senior HR Executive

Job Scope

• Process documentation of promotions, transfers, conversions and salary increments of security officers
• Prepare monthly and annual HR reports relating to headcount, working hours and manpower cost
• Put together regular and adhoc payroll and costing reports for management.
• Liaise with government authorities and agencies on employee-related matters
• Perform online submission of statutory claims to various government agencies
• Assist in all necessary certification (ISO) and licences of the company with full compliance of regulations.

Requirements

• At least 3 years of experience in HR Generalist preferably in security industry but not necessary
• Good knowledge of Employment Act and other employment related legislation and regulations
• Good interpersonal skills with initiative and teamwork
• Meticulous, reliable, well-organised and able to exercise discretion
• Able to multi-task and work independently in fast paced environment
• Proficient in MS Office especially Excel
• 5-day work week
• Able to start work with short notice/immediately

Job Scope

• Process documentation of promotions, transfers, conversions and salary increments of security officers
• Prepare monthly and annual HR reports relating to headcount, working hours and manpower cost
• Put together regular and adhoc payroll and costing reports for management.
• Liaise with government authorities and agencies on employee-related matters
• Perform online submission of statutory claims to various government agencies
• Assist in all necessary certification (ISO) and licences of the company with full compliance of regulations.

Requirements

• At least 3 years of experience in HR Generalist preferably in security industry but not necessary
• Good knowledge of Employment Act and other employment related legislation and regulations
• Good interpersonal skills with initiative and teamwork
• Meticulous, reliable, well-organised and able to exercise discretion
• Able to multi-task and work independently in fast paced environment
• Proficient in MS Office especially Excel
• 5-day work week
• Able to start work with short notice/immediately

We are looking for a talented and driven senior Marketing executive who has a passion for fashion/ bridal industry. Should possess a fashion background, project management skills, analytics and a passion for achieving results. You’d be expected to roll up your sleeves to get things done while maintaining a high standard of excellence.

Roles & Responsibilities

- Generate overall ideas and strategies based on insights and industry trends

- Work closely with sales to understand market to plan and manage promotions, partnerships and sponsorships

- Drive marketing campaigns/events

- Manage internal and external communication platforms to ensure consistent and clear messaging

- Work with the creative and digital to best improve the customer journey on website and social platforms

- To grow and maintain social media accounts

- Create and communicate the annual marketing calendar

- Partnerships and influencer collaborations: support in identifying strategic partnerships aligned with our branding

- Evaluate in-store customer experience and all digital platforms and customer touch points

- Be on the lookout for new inspirations/trends in line with the Brand’s direction

- Manage deadlines and ensure timely execution of all campaigns and events

ROLE REQUIREMENTS

- 2+ years managing multiple digital accounts

- Hands-on experience in campaign and event management

- Ability to translate and transform creative ideas into tangible results

- Familiar with all things design, digital, media

- Analytical and prioritisation skills

- Exceptional creative thinking and a passion for developing innovative marketing campaigns

- Excellent communication and writing skills

- Proficiency in digital marketing tools, analytics platforms is a bonus

Pay Range

• 3,600SGD - 4,600SGD

Benefits

• Work-life balance company culture
• Annual leave and others (medical, hospitalisation, child/family care leave)

Responsibilities

• Prepare full set of accounts for a portfolio of companies
• Prepare GST Returns
• Timely reporting of financial statements for clients

Requirements

• LCCI Diploma or equivalent
• Possess initiative, able to work independently and multi-task
• At least 3 years relevant working experience in handling full set of accounts
• Knowledge of accounting related software and excel
• Proficient in English and Chinese

Responsibilities:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Close sales and achieve quarterly quotas
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Team with channel partners to build pipeline and close deals
• Perform effective online demos to prospects

Requirements:

• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Experience working with Salesforce.com or similar CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

ADMIN EXECUTIVE (TEMP 5 Day Week)

· Manage day-to-day employee-related issues.

· Responsible for recruiting, screening, interviewing, and placing of workers.

· MOM Applications – Work Pass & S Pass.

· Prepare confirmation letters and monitor every Employee’s contract expiry for renewals.

· Update and manage employee records.

· Responsible for maintaining all training records; including Core Trade.

· Submission of applications and claims and then to follow up on the payment procedures.

· Preparation and monitor jobs completion schedule to carry out routine maintenance works by sub-contractors.

REQUIREMENTS

· The appointment is temporary for at least 2 months and it is possible to be permanent after two months.

· Minimum GCE O Level with at least 1 years related working experience, preferably within a Construction field.

· Good communication and interpersonal skills.

· Knowledge of MOM statutory requirements and pass issuance process for foreign employees preferred.

· Willing to multi-task.

Job Description

*Must know how to do full set of accounts*

• Ensure timely, accurate month-end closing and financial reporting.
• Responsible for preparation and closing of monthly and annual financial statements.
• Responsible for accounting processes and tasks.
• Coordinate and liaise with internal parties to support intercompany activities.
• Support forecasting and budgeting exercise as per corporate guidelines.
• Coordinate and liaise with external parties like external auditors, tax agents, corporate secretarial agents, local tax, and government authorities where required.
• Support and ensure compliance with all finance filing requirements, tax filing requirement, audits, procedures, and forms both statutory and internal.
• Assist in new processes and system implementation when required.
• Plan and control the company’s cash flow, funding, and budget allocation.
• Ensuring all accounting systems, practices, controls, and procedures are fully compliance with company policy.
• Establish effective internal control procedures to improve accounting and reporting systems.

Job Requirements

• Minimum 3 years of experience in accountancy.
• Diploma/Degree in relevant field.
• Efficient in Microsoft Excel, Word etc.

This role is designed for a marketing executive (at least 3-5 years’ experience) with robust track record and technical skills in digital and performance marketing strategies, marketing analytics, excellent interpersonal and communication abilities, strong campaign and agency management track record, focused commitment to excellence, and deep motivation to learn and grow.

Key responsibilities:

1. Strong driver of all marketing campaigns with a clear eye for technical set-up and technical optimisation
2. Define clear marketing objectives and measurables with external agencies and
3. Curate target personas, competitor social and digital landscape and customer journey to develop actionable insights
4. Audit content calendar and provide actionable, research-based input to curate content
5. Manage SEO agencies with a clear eye on 1) target KPIs 2) SEO goals 3) technical process
6. Work with external freelancers on the design and production of marketing collaterals and assets
7. Work with external marketing agencies for on-site marketing and partnerships/sponsorships with key stakeholders such as universities
8. Build relationships with our external partners in Southeast Asia and Australia, manage communication lines, and oversee booking data from each partner
9. Strategic identification of the right marketing channel (OSEP) and the right content type based on user journey and target persona.
10. Assist the team in developing an overall content marketing plan and digital marketing plan
11. Manage, report and optimise the performance of organic channels and campaigns
12. Manage, report and optimise the performance of paid channels and campaigns
13. Ownership of marketing KPIs for each content asset class and for each marketing channel (OSEP)
14. Promote our marketing assets and content on various marketing platforms/Channels outside of Facebook/Google
15. Work closely with agency in A/B testing to optimise ad performance
16. Monitor and manage cost per clicks to ensure optimised investment returns
17. Provide reporting fortnightly to management
18. Write clear briefs with specific, measurable targets for short-term promotion or engagement campaigns and facilitate implementation.
19. Provide clear reporting on performance of short-term campaigns
20. Manage KOL campaigns with clear ROI reporting and recommendations

Required skills and attributes:

1. Bachelor's degree preferably in business, data analytics or marketing with good honours OR general degree with honours with training and certification in digital marketing
2. Candidates with 3-5 years of experience and proven track record as a digital and performance marketing specialist
3. Extensive hands-on experience in campaign management tools and A/B experimentation
4. Experience in articulating coherent and well-defined marketing strategy paper and agency briefs
5. Strong in campaign and project management, with ability to work with multiple stakeholders, manage competing priorities, and meet tight deadlines
6. Well versed in campaign performance management, optimisation and reporting across all OSEP channels
7. Strong experience in working with copywriters, graphic designers and other content creators to curate brand-specific, original and impactful content that drives marketing outcomes and meet campaign goals
8. Technically competent in the functionalities of google analytics and search engine optimisations
9. Agency experience a big plus
10. Experience managing a marketing budget or a team is an advantage
11. Deep understanding on how to use data to optimise performance of website, Adwords, and Facebook Ad
12. Robust track record in building brand awareness through managing organic (shared/owned/earned) social media post and brand campaigns.
13. Strong Microsoft Power Point and Excel Skills desirable
14. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
15. Strong content curation background and ability to chart and execute a strategic SEO roadmap
16. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
17. Excellent time management and organisational skills
18. Dependable and proactive in follow up
19. Robust execution and implementation abilities
20. Highly independent and able to work under stressful situations

This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.

Key responsibilities:

1. To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2. Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3. Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4. To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5. Manage all inbound call enquiries from local and overseas customers
6. To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7. To document customer request and customer profile during the enquiries process
8. To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9. To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17. Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21. Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3. Exceptional verbal, reading, written, analytical and reasoning skills are a must
4. Robust interpersonal, communication and relationship skills
5. Must be bilingual in English and Mandarin Chinese
6. Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7. Strong Microsoft Power Point and Excel Skills desirable
8. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges