Job Description
Coordinating and resolve shipment issues
To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pickup/ delivery of the shipments
Ensure customer requirements are meet, customers are up-to-date on their orders and documentation is accurate and precise.
To ensure related charges are billed and collected timely from the consignee or its agent
Ensure all transactions are handled in an accurate, complete and timely manner
To effectively follow up with airlines/oversea offices on any short-landed, damaged or discrepancy cargo
Answering to customer's inquiries and handling customer's complaints.
Preparing of payment vouchers, verifications of vendor costings, closing of all shipment files and filling of documents.
Any other task assigned by the superior
Job Requirement
Knowledge in freight forwarding, import & export procedure and permit declaration.
Experience in Zero-GST Warehouse.
Possess good analytical skills and team player.
Have at least 3 years of relevant work experience in a warehouse environment.