Job Title: Temporary Officer, Centre Support

Location: HQ @ Mountbatten Square
Contract Duration: 4 months
Salary: $2,000 – $3,000/month (depending on experience)
Working Hours:

• Monday to Friday, 7:30 AM to 5:00 PM OR 9:30 AM to 7:00 PM (based on operational needs; must be open to both shifts)

Key Responsibilities

• Handle incoming calls from parents, addressing queries on fees and center-related matters.
• Liaise with relevant departments or centers to provide accurate and timely responses to parents.
• Analyze customer issues and assist in resolving them within designated timeframes.
• Maintain accurate and updated data records.
• Meet deadlines while ensuring high-quality service.
• Undertake additional tasks as assigned by the management.

How to Apply: Send your resume to Jocelyn Chan at [email protected] or contact via Telegram @jocelynchan.

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence Number: 99C4599 Personnel EA License: R1331820

Responsibilities:

· Indoor sales to handle oversea customers

· Have great interest to communicate and meet oversea customers to promote company’s products

· Able to cold call and build potential customers from oversea

· Deal directly with customers’ enquiries and quote price independently

· Able to fulfil minimum sales expectation

· Understanding processing order through JDE system

· Follow up on sales quotations, sales order, shipment and payment with customer

· Handles customers complaint

· Performs simple administration duties as assigned

· Liaise with internal departments to expedite sales order

Requirements:

· At least GCE “O’ levels or equivalent

· At least 2-3 years sales experience (outdoor/indoor)

· Customer service oriented and have great sense of urgency

· Able to work independently as well as in a team

· Proficient in MS Excel and Word

· With trading business background is preferable

· Knowledge on JD Edwards will be an added advantage

· Must be willing to work in Jalan Besar (Nearest MRT : Lavendar)

Export Process

• Prepare and manage export documentation, including shipping documents, and export permits.
• Ensure accuracy and completeness of export-related paperwork.

Quality Control and Inspection:

• Ensure compliance with import standards and company requirements
• Checking of HAWB Labels, seal numbers, import documentation

Customs Compliance:

• Coordinate with customs brokers or authorities to ensure compliance with import regulations and procedures.
• Stay updated on changes in import laws and tariffs to facilitate smooth customs clearance.

Customer Relationship Management:

• Address inquiries, resolve issues, and provide assistance to ensure internal and external customer satisfaction.

Logistics Coordination:

• Organize and manage logistics for the importation process, including shipping, transportation, and warehousing arrangements.
• Liaise with internal & external service providers to ensure timely delivery.

Record-Keeping and Reporting:

• Maintain accurate records of import transactions, shipping documents, customs declarations, and temporary import shipments into the NG system

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

• Call Centre / Customer Service Experience
• No Exp Are Welcome To Apply - Training Will be Provided
• Office Hour / 5 Days Work Week (Able to work on weekend)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg emails
• Handle inbound and outbound calls, and sometimes email
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

5 days’ work week (rotating off day either Saturday or Monday)

Afternoon shift (1500 – 0030),

Night shift (1800 – 0330)

This position is responsible for the Air Export operations and support internal department to meet customer satisfaction.

Job Description

-Coordinate with Customer Service and Warehouse on operation matters

-Process Shipping Document and execute AWBs

-Ensure accurate input of dimension, weight , rates and other data into system

-Perform check and verification of compliance for DG and Temperature Control cargo

-Send pre-alerts to overseas destination

-Monitor consol cut-off and cargo lodge in time for urgent shipment

Pre-Requisite of candidate:

-Must be PC-liberate and comfortable using or learning software

-Must be a Team Player and able to work independently

-Must be careful, meticulous and self motivated

-Must possess a sense of urgency and responsibility in work

-At least 1-2 years of working experience.

- training will be provided

-Prior work experience in this industry is not required, but will be advantageous if have

-Shift operation Job

Job Responsibilities

• Assist the Relationship Manager to manage and strengthen customer relationships, cross-sell products and services as well as portfolio risk management
• Facilitate and support Relationship Manager in completing the transactions especially in documentation of agreement and liaising between our legal and customer over the agreement terms
• Review and analyse customers’ financial performance for credit applications
• Closely monitor and keep track of latest development of existing accounts
• Ensure full compliance of rules & regulation set internally & externally

Job Requirements

• Degree in Accountancy, Business Administration, Finance or Economics
• 3 to 5 years of related work experience in Banking industry
• Strong analytical, presentation and negotiation skills with strong command of English
• Excellent communication and interpersonal skills

Job Description:

Be part of an exciting Team working on cutting-edge advanced packaging process technologies. Partner and work with various FAB users, to always enable smooth operations and develop packaging solutions and taking the solutions from concept to production. Responsibilities will also include assisting in operations support in FAB clean rooms to make sure all rounded supports are provided.

This position is based in Singapore.

Responsibilities:

• Looking for a reliable, agile, and professional individual.
• Oversee the Team spare/ chemicals / inventories stores – upkeep with good house-keepings, periodic cycle counts. Maintain the inventory database, ensuring timely and accurate recordings, raise purchase requests accordingly.
• Take charge and provide day to day supports in all logistics needs and initiate material/spare parts procurement when required to ensure smooth Fab operations.
• Accountable for the inventory movements required to enable smooth lot operations across IME Premises.
• Follow through the orders from the start of purchase till delivery and to ensure that goods are delivered are on time.
• Work seamlessly with various stakeholders to provide logistics support and deliver inventory on time.
• Work towards and employ critical thinking, put-up good initiatives to move forward to digitalization.
• Ability to work in a multi-task environment.

Experience:

• Education: Diploma in engineering discipline. Preferably in supply chain logistic/ warehouse operations.
• At least 2 years of warehouse operations.
• Preferably some experience in semiconductor / manufacturing environment, with good wide contacts with semiconductor material suppliers, equipment vendors.
• Strong knowledge-based on excel skills and some knowledge of supply chain analytics.

Our Client is one of the leading player in Hospitality industry in Singapore. Due to business needs, they are now recruiting a Guest Service Officer/ Porter to be part of their Concierge team for ongoing transformation projects. They are located Central - easily accessible.

Duties:

• Greet and assist guests entering and leaving the building.
• Open doors and provide directions or information.
• Monitor and control access to the building.
• Help with packages, luggage, and deliveries.
• Ensure security by keeping an eye on the entrance area.

Requirements

• Good communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Job scopes:

• Act as the main point of contact for assigned key accounts, ensuring excellent service and maintaining strong client relationships.
• Understand clients' air export requirements and provide customized logistics solutions.
• Monitor and update customers on shipment status, ensuring timely communication and resolution of issues.
• Address and resolve service-related inquiries, complaints, or concerns promptly.
• Support the sales team by preparing quotations, proposals, and pricing for air export shipments.
• Prepare and review air export documentation including Airway Draft.

☑ Basic $ 4000 - $ 6500

☑ Permanent role + High Variable Bonus.

☑ 5 Days (Mon – Fri: 8.00pm – 5.30pm / 8.30am – 6pm)

☑ East Area – Tampines

☑ Semicon Construction

Responsibilities

• Maintain a Site Safety Management System to manage risks and reduce accidents.
• Oversee safety, health, and environmental programs and ensure regulatory compliance.
• Conduct safety training and inspections for staff and subcontractors.
• Prepare safety reports, audits, and assist with safety certifications.
• Collaborate with safety teams and stay updated on industry best practices.

Job Requirements:

• Diploma in Environment, Health and Safety Management or related field.
• 1-3 years’ experience as WSHO in construction safety.
• Registered WSH Officer with MOM.
• Chinese language proficiency is a must to liaise with China stakeholders.

Interested applicants are welcome to apply or send your updated resume to [email protected]

Only shortlisted candidate will be notified

Kam Soo Leng, Yvette

Registration: R22107492

About Groworx Global

Groworx is an innovative and fast-growing leader in International Recruitment, Training, and Healthcare Outsourcing Solutions. We bridge critical workforce gaps globally, particularly in aged and healthcare sectors, impacting thousands of lives. Our mission is to create a world where exceptional talent connects with purpose-driven organizations to deliver exceptional care and services.

As part of our ambitious growth strategy, we are expanding our operations through innovation, market expansion, and strategic acquisitions.

Position Summary

The CEO & President will serve as the visionary and strategic leader for Groworx Global. The role requires a dynamic, entrepreneurial leader with exceptional business acumen, proven experience scaling businesses, and the ability to inspire a diverse, globally distributed workforce. This individual will be responsible for shaping and executing the company’s strategic direction, driving revenue growth, and ensuring operational excellence while maintaining the organization’s mission and values.

Key Responsibilities

Strategic Leadership

• Develop and execute a comprehensive strategic plan to drive growth and expansion.

• Identify and pursue new markets, revenue streams, and business opportunities, including strategic acquisitions in HR consultancy, mobility consultancy, and medical outsourcing.

• Drive innovation in international recruitment, training, and migration services to maintain a competitive edge.

• Build and nurture relationships with key stakeholders, including board members, clients, government agencies, and industry partners.

Operational Excellence

• Oversee all aspects of the organization, including recruitment, training (Groworx Academy), deployment, and client delivery operations.

• Drive the adoption of cutting-edge technology solutions (e.g., ROVO AI, Microsoft Co-Pilot, Fireflies AI) to enhance productivity, transparency, and efficiency.

• Foster collaboration across the matrix structure, ensuring alignment among Project Managers and Delivery Departments.

• Establish and enforce policies such as the English Only Policy (EOP) to ensure a cohesive organizational culture.

Business Development & Growth

• Lead the global expansion of Groworx into new geographies (e.g., UK, Europe, Canada) and industries.

• Strengthen Groworx’s brand as a thought leader in aged care and healthcare recruitment, training, and outsourcing solutions.

• Cultivate partnerships with aged care providers, government entities, and healthcare organizations worldwide.

Financial & Organizational Stewardship

• Manage the financial health of the company by driving revenue growth, managing costs, and ensuring profitability.

• Develop and implement robust financial and operational performance metrics.

• Build a high-performing leadership team to support growth and succession planning.

Culture & Values

• Lead by example to inspire a culture of excellence, integrity, and innovation.

• Drive initiatives that promote diversity, equity, and inclusion across the organization.

• Celebrate achievements such as the movement of care workers through initiatives like the annual CareBeyond festival.

Qualifications

Experience

• 15+ years of leadership experience, including C-suite roles, in recruitment, healthcare, outsourcing, or related industries.

• Proven track record of scaling businesses, managing P&L, and achieving sustainable growth.

• Experience in cross-border business operations and working with diverse, multicultural teams.

Skills & Competencies

• Visionary leadership with the ability to inspire and align teams around a common goal.

• Strong strategic thinking and problem-solving abilities.

• Exceptional interpersonal and communication skills.

• Expertise in international business development, partnerships, and market expansion.

• Financial acumen, including budgeting, forecasting, and performance management.

• Adaptability and resilience in a fast-paced, high-growth environment.

Education

• MBA or equivalent advanced degree preferred.

• Bachelor's degree in business, healthcare management, or a related field required.

What We Offer

• Competitive executive compensation package with performance-based incentives.

• Opportunity to lead and shape a global organization with a transformative mission.

• Collaborative, diverse, and dynamic work culture.

• Professional growth and leadership development opportunities.

Application Process

Interested candidates should submit their resume and a detailed cover letter outlining their suitability for the role and vision for Groworx Global to [insert contact or email address].

Join us in building a future where talent knows no boundaries, and lives are transformed globally!

Working days: 5 days per week

Off Days: 2 days per week

Working Hours:

Mon to Sat 0830hrs to 1830hrs | 0900hrs to 1800hrs | 0900hrs to 1900hrs|1000hrs to 1900hrs|1000hrs to 2000hrs

Sun or PH 0930hrs to 1830hrs | 1000hrs to 1900hrs |1000hrs to 2000hrs

Job descriptions:

• Handle phone calls, answer general enquiries.
• Greet, check in and announce customers’ arrival.
• Managing the Sales Executive turn system.
• Ensuring showroom is tidy and orderly.
• Ensuring display cars (interior and exterior) are in good condition.
• Provide refreshments to customers.
• General adhoc admin duties that may be assigned from time to time.

Requirements:

• Experienced as Receptionist or customer service ground job.
• Customer oriented with high level of service attitude.
• Good communication and social skills
• Hardworking, extrovert, people focused and enthusiastic.
• Have basic MS Office and data entry skills.
• Able to commit on weekends and Public Holidays.
• Willing to work in out of office locations when requested.

Responsibilities:

• Enforces company rules and regulation and requirements of the Port Facility Security Plan
• Drafts and maintains company procedures and risk assessment, ensuring company procedures, risk assessments and instructions are followed and updated when necessary
• Oversees and troubleshoots Security systems under the security department such as CCTV system, access control gantries, barriers, etc
• Retrieves and stores CCTV footages required for investigation cases
• Maintains inventory of Security IT/OT devices and the status of each device
• Oversees the repairs and maintenance of Security IT/OT devices. This includes discussing with network and IT teams on activities that may affect regular security operations and coordinating steps to resolve vulnerability issues such as patch updates and others.
• Logs, reports and addresses Security IT/OT hardware and software faults to the correct party and follow up on each case under the issue has been resolved
• Assists Security Manager to review and update technology data risk assessment
• Collates and organizes information collated from Security Department Records such as Security Daily Reports, Cases Statistics, Patrol Findings & Detection Records, Leading & Lagging Statistics, Visitor Entry/Exit Logs, Outward Permit Records, etc.
• Develops and manages databases of Security related information
• Identifies and interprets trends or patterns that could lead to potential security exploits through data analysis
• Creates management dashboards to assist in tracking of departmental activity progress and quick generation of reports
• Performs other assignments as assigned by Security Manager

Requirements:

• 3 years of relevant working experience performing technology-related work
• Familiar with Microsoft Office suite of applications such as Word, Excel, PowerPoint, Forms, Power Automate, PowerApps, etc
• Good technical knowledge of computers, access control systems & devices, CCTV hardware and software and other common security, IT and OT equipment
• Has experience managing security IT/OT systems such as CCTV hardware / software, access control, biometric or card door and gantry systems, cark park barrier systems, Patrol Clocking devices, etc
• Self-motivated and able to work with minimal supervision
• Physically fit to perform checks and inspection on tools, equipment and systems in yard operational areas, building and perimeter
• Able to single handedly resolve and converse with relevant IT departments or suppliers on physical security system issues

Our Addresses and Working Hours:

Seatrium Limited

(Pioneer Yard)

50 Gul Road, Singapore 629353

(Islandwide transport provided)

Mon - Thu: 8:00am - 5:15pm

Fri: 8:00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Our client provides engineering, construction, and project management services. Due to business needs, they are now recruiting a Inventory and Shipping Officer to be part of their Shipment Team for ongoing transformation projects. They are located in the East - easily accessible.

Duties of Inventory and Shipping Officer:

• Manage the procurement of spare parts from approved suppliers.
• Coordinate the shipment and repackaging of parts for customer delivery.
• Ensure timely delivery arrangements for both regional and international shipments.
• Collaborate with the logistics team and supervisor to efficiently process incoming orders.

Requirements:

• Relevant experience with inwards and outwards shipping

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Scope:

• To attend to enquiries including walk-in, call-in and follow up with customers’ enquiries;
• To attend and keep a record of sick/injured students;
• To manage incoming and outgoing mails
• To assist in receiving and distribution of goods;
• To assist in filing, recording of lost-and-found items and perform other ad-hoc and simple administrative duties as and when necessary

Requirements:

• ‘N’ / ‘O’ Level
• Possess a pleasant personality and ability to provide front desk services including phone enquiries;
• Able to use Microsoft Office software applications;
• Should preferably have similar working experience in a school environment.

Contract Period: From 1 Jan 2025 to 31 Dec 2025

Salary: $1980/month

Working Arrangement: Mondays to Fridays: 7:30am to 5:00pm,

Service not required on Saturdays, Sundays and gazetted public holidays

EA License No: 96C4864

Reg. No.: R24121728

Our client is a global MNC in real estate and investment management. Due to business needs, they are now recruiting a Property Officer be part of their Facilities Team for ongoing transformation projects.

Duties of Property Officer:

• Assist in day-to-day property maintenance and operational support.
• Oversee preventative maintenance and ensure timely completion of tasks.
• Monitor vendor performance to confirm services meet established KPIs.
• Organize and oversee minor repair and improvement work.
• Obtain quotations and coordinate with contractors for repair tasks.
• Maintain accurate records and standardized systems on-site.
• Be on-call to respond to emergencies and urgent breakdowns.
• Supervise major repair work and assist in annual electrical shutdown events.
• Conduct inspections for building and equipment upkeep.

Requirements:

• Nitec / Diploma in related field
• Relevant experience with Facilities Management / Commercial Building settings

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Resident Technical Officer (M&E)

Responsibilities:

-Inspection and supervision of M&E works as required under the project and mandated under the Building Control Act & Regulations.

-Inspect and conduct all required tests for the project.

-Preparation & issuance of site memos on bad workmanship & non-compliant works.

-As-built drawings checks.

-Monitor progress of the works on site and at any off-site manufacturing facilities and report delays immediately.

-Observe and comply with site safety, submit all reports as directed, and ensure that works are carried out in a safe and proper manner

-Attend and witness all on-site testing of architectural works as required by the Client and authorities.

-Check that all architectural works are carried out according to the approved drawings and specifications and conform to all authority standards and requirements.

-Inspect the completed works and record all defects for rectification before handing them over to the Client.

-Others duties and responsibilities listed in project's contract.

Job Requirements:

-Candidate must be registered with BCA/IES as Resident Technical Officer

-M&E RTO shall be accredited with the Joint Accreditation Committee of the Institute of Engineers Singapore and the Association of Consulting Engineers.

-At least 3 Year(s) of working experience in the related field is required for this position.

-Required Skill(s): Supervision of M&E, building and construction works.

-Must attain certification in "BCSS" and "Develop a Risk Management Implementation Plan (bizSAFE Level 2)".

-Preferably Executive specialized in Engineering - M&E or equivalent.

-Good communication skills

• Monthly Salary: $2,000
• Working Location: Tanjong Pagar
• Working Days & Hours: 4 Days (7-7 AM & PM Rotating)

Responsibilities:

• Maintain peace and order within the Hotel premise and to provide safety and security to Hotel guests, patrons, employees and their belongings, and the Hotel's properties.
• Ensure no break-in and intrusion in secured and protected areas.
• Perform patrolling round in all areas of the Hotel’s premise.
• Conduct investigations on incidents involving disturbance, accidents, losses, thefts, etc. occurring in the Hotel.
• Report all matters that are harmful to the Hotel business
• Be familiar with the fire emergency plan.
• Take necessary action whenever the fire alarm is activated.
• Keep proper and updated records/entries in relevant security logs and records.

Requirements:

• Relevant experience in hospitality industry will be an added advantage
• PLRD licensed
• Willing to work rotating shifts including weekends and public holidays

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Key Highlights

• Exposure in the government sector
• Location: Outram Park
• Working Hours: Mon-Fri (Office Hours)
• Duration: 6 months + 6 months

Key Responsibilities

• Organize and coordinate meetings, including scheduling, preparing agendas, and managing meeting materials.
• Track and follow up on action items, ensuring deadlines are met.
• Maintain and organize records for correspondence, meeting materials, and key documents.
• Support budget management by tracking expenditures, processing invoices/claims, and preparing simple budget submissions.
• Assist with data entry, data cleaning, and managing incoming and outgoing communications.
• Plan and coordinate events like workshops and trainings, and perform other ad-hoc duties as assigned.

Requirements

• Min Diploma.
• Experience in secretariat/PA is a plus point

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Angelle Patrick John

Outsourcing Team

BGC Group Pte Ltd

EA Licence Number: 05C3053

Key Highlights

• Exposure in the government sector
• Location: Redhill
• Working Hours: Mon-Fri (Office Hours)
• Duration: 12 months

Key Responsibilities

• Collecting and analysing data
• Developing surveys and conducting interviews
• Presenting findings and writing reports

Requirements

• Min Degree.
• Proficient in Excel and SPSS
• Experience with data analysis and/or conducting qualitative analysis will be advantageous

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Angelle Patrick John

Outsourcing Team

BGC Group Pte Ltd

EA Licence Number: 05C3053

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Logistics Officer to join their warehouse team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Jobs Scope:

• Adhere to all operational procedures and compliance standards.
• Act as the main contact for delivery, shipment, and customer inquiries.
• Manage system transactions for receiving, order fulfillment, and shipment planning.
• Coordinate with customers and transporters to resolve daily issues and meet delivery/collection requirements.
• Perform stock allocation and arrange shipments based on customer instructions.
• Prepare and consolidate outbound documentation for cargo release and return to customers.
• Collect and manage data for reporting to the Operations Executive/Manager.
• Oversee record retention, documentation, and cycle count processes.
• Ensure all KPIs are met and provide timely, accurate reports.
• Assist with administrative tasks, data entry, and provide backup support when needed.

Requirement:

• Min 1 year of warehouse operations experience
• Basic computer skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
• within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
• Minimum 1 year of call center experience
• ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5thSaturdays)
  • staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, 10 am – 7 pm or 11 am – 8 pm
  • staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm
  • G50 Clearance is required

• Process letters and emails correspondences to customers upon request
• Attend to incoming General Hotline calls
• Manage customer enquires via livechats
• Handle customer enquiries on payment arrangement and reconnection

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Contract: 12 months

Work Location: PLQ

Working hours: Mon - Fri, 9am - 6pm

Responsibilities

• Manage walk-in policyholders’ and Financial Representatives’ queries/ requests on policy related matters
• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management practices;
• Other ad hoc duties to ensure smooth functioning of various touchpoints such as assisting the Digital Communication department and the Call Centre.
• May be rotated among different Service Centres
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Requirements

• Diploma or Degree or Professional Insurance Qualification.
• Good written, verbal communication and interpersonal skills.
• Proficient in MS Office application.
• Positive and able to multi task.
• A team player with good interpersonal skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Scope:

• Clear backlog in the Transaction Monitoring Team
• Review and investigate all transaction alerts generated by Transaction monitoring system
• Timely review of ad-hoc escalated review from other functional units within the AML team.
• Communicate with relevant business line and other functional units to provide AML and transaction monitoring advisory, expertise and all transaction monitoring matters
• Due Diligence and background check on suspicious cases/alerts
• Ensure timely escalation of alerts, and escalate suspicious transaction reports (STRs) appropriately
• Contribute and maintain KRI (Key Risk Indicators) for Transaction monitoring Team

Requirements:

• Minimum Diploma with at least 2-3 years of relevant banking experiences
• Team player
• Meticulous and detailed

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified