Job Overview

To provide our customers the benefits of specialized and personalized service for events and group accommodation management. The functions and responsibilities revolve around ensuring a smooth transition of confirmed business from the Sales Centre to Event Management, which will assure successful event delivery through efficient coordination and communication. The process incorporates a sales function of ensuring accurate forecasting of confirmed business volume and upsell. Customer satisfaction is the key to repeat business.

Functions and Responsibilities

Department Function

• Reports directly to Director of Event Management/Senior Event Manager.
• Responsible for Event coordinator performance/goals/development.
• Executes goals established by Director of Event Management /Senior Event Manager with common objective.
• Integrity to ensure security and confidentiality of all Hotel sales accounts and profiles.
• Ensure high level of customer satisfaction is achieved through professionalism in all aspects of event delivery.

Operating Procedures and Workflow

• Execute workflow according to Standard Operating Procedures of Event Management
• Smooth takeover of confirmed events/groups within 24 hours of handover
• Continue to build/maintain rapport and confidence with organizer
• Professional advice and efficient follow-up with organizer during planning phase
• Accurate forecasting of definite groups with minimal targeted variance of 3-5%
• Close follow-up on release dates as per attrition/deposit commitments in contract
• Constantly update Group Coordinator on latest rooming list details/transfers/amenities/others
• Ensure all technical procedures concerning takeover/update of groups is executed in S&C
• Ensure all administration and filing concerning takeover/pre/post event is executed
• Ensure accuracy of Daily/Weekly BEO Forecast/Weekly Group Forecast/Cover Sheets/BEO’s
• Ensure quick follow up and retrieval of updated event details e.g. room rate/peak room nights/nature of event/group/deadlines for rooming list/release rooms/deposits
• Accuracy in capturing, recording and dissemination of updated information/changes is vital
• Ensure timely communication and distribution of all Group Cover Sheets and Banquet Event Orders
• Ensure VIP procedures adhered with necessary Pre-Conference Meetings
• Ensure ‘POP UP’ events/groups communication procedure addressed
• Present during execution of event with formal handover to Banquet Operations/Front Office
• Ensure proper storage and recording of all event materials prior to and after event
• Ensure necessary Indemnity undertaken pertaining to areas that may result in Hotel liability
• Adhere best practice procedures for Sales & Marketing and Catering IT systems e.g. FIDELIO S&C/FRONT OFFICE

Revenue & Profitability

• Accountable for accuracy in S&C Weekly Group Forecast of definite groups vis a vis forecast error percentage.
• Responsible to engage upsell
• Solicit future business during post-even cycle for Sales Center
• Proactive involvement in any Hotel sales initiatives/promotions
• Drive profitability with objective of cost savings in all logistics commitments involved in event planning
• Awareness of competitor product, packaging, pricing, customer profile and service quality
• Periodically initiate competitor shop calls/surveys or involve in Property diagnostic exercise
• Ensure accuracy of teams Catering Month End Reports (CMER)

Customer Service / Feedback & Product Development

• Present during execution of event with formal handover to Banquet Operations / Front Office
• Proactive in contribution towards suggestions for improvement of customer service or workflow
• Establish a smooth communication channel with all internal and external guests
• Encourage and obtain timely guest feedback with effective of communication to departments concerned
• Compile Weekly Event/Group Feedback
• Ensure Meeting Planner Survey (MPS) issues to all organizers
• Exercise empowerment and decision making in Service Recovery with recommendation for improvement
• Commitment to review, update, improve and instill creativity in product
• Keep abreast of technology and product knowledge

Training

• Participate in daily 15 minutes training and assigned as champion for any formalized training

Associate Satisfaction

• Maintain sound and positive rapport with key sections; Sales Centre/Proactive Sales & Reservations and all other departments in Hotel
• Maintain harmony in team spirit and morale in line with Pulse Survey
• Responsible for development and training of coordinators

Others

• Perform any other duties and responsibilities as assigned accordingly

Job Requirements

• Degree or Diploma or equivalent professional qualification, or previous experience in Event Management
• Ability to prioritise and plan workload efficiently, with a thorough and meticulous approach.
• Highly organised and self-motivated person who can efficiently and effectively manage a wide range of tasks and objectives.
• Ability to work well under pressure and priorities tasks, as directed as well as using own initiative.
• May require occasionally to work on weekend and odd-hours for events, roadshows.
• Able to start work anytime or within short notice period.

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus

• Designing marketing campaigns that are able to resonate with the target audience, and are culturally tailored
• Creative, analytical, digital, commercial and administrative responsibilities
• To carry out market research so as to effectively promote products and services
• Partake in creating advertisements, as well as sales and distribution

Qualifications & Requirements

• Graduate of Bachelor’s in Marketing or any related courses
• At least 2 years of relevant experience
• High communication and problem-solving skills
• Creative and results-driven

Responsibilities:

• Monitor stock levels and identify purchasing needs
• Update inventory records
• Purchase supplies according to approved specifications
• Track orders and ensure timely delivery of suppliers
• Coordinate with outlets on stock supplies and demands, ensure timely delivery to outlets.
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Ensure quality control following the Company’s policies and standard protocols of supply chain management
• Coordinate well with Procurement and Logistics Team

Qualifications & Requirements:

• Proven experience in related position
• Highly organized
• Attention to details
• Negotiation and Communication Skills
• Multi tasking and time management skills, with the ability to prioritize

Job Scope:

• Weekly AP Plan (forecast)
• Sellout Results conversion to actual in system
• rafting of New Customer Claim T&C Letter
• Process Credit Note and Re- invoice. (Cover only)
• Reports & Performance Tracking
• Monthly Balance Closing Reports (Sales by Account, Balance report, Actual Sales Deduction)
• Month-End Estimate Cost allocation (Calculation and uploading)
• Moving Plan (Sales Deduction Forecast)
• Promotion Reconciliation (Compiling and checking)
• Sales Incentive Results (Sellout, Non Sales KPI results)
• Yearly Trading Term (Accrual, Achievement Check in Q3 and Drafting of agreements)
• Half yearly Promotion Reconciliation for all customers (Compiling and checking)

Requirements:

• Has at least 2 years of relevant working experience.
• Min Diploma/Degree in Business & Finance
• Good communication skills
• Flair for numbers and skilled in advanced MS Excel functions
• Strong coordination, interpersonal, and problem-solving skills
• Highly proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

• Responsible for planning, coordinating, and monitoring the transportation of local deliveries.
• Closely monitor delivery schedules to ensure timely product delivery.
• Establish & maintain good relationships with transporter & internal stakeholders.
• Ensure & enforce compliance with local Dangerous Goods transport regulations.
• Identify opportunities for savings in Customer Delivery & service level improvements.
• Act as a point of contact to attend & resolve any customer complaints.
• Update & submit daily, weekly & monthly transport related KPI reports.
• Verify accuracy of invoices from transporter.
• Any other ad hoc requests assigned by the Manager.

Requuirement

• Minimum Diploma in Logistics or supply chain related course.
• Minimum 3-5 years of experience in Logistics operations.
• Good communication skill & team player attitude.
• Proficient with excel /pivot table/ vlookup

If interested, please email your resume to [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Responsibilities:

• Monitor stock levels and identify purchasing needs
• Update inventory records
• Purchase supplies according to approved specifications
• Track orders and ensure timely delivery of suppliers
• Coordinate with outlets on stock supplies and demands, ensure timely delivery to outlets.
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Ensure quality control following the Company’s policies and standard protocols of supply chain management
• Coordinate well with Procurement and Logistics Team

Qualifications & Requirements:

• Proven experience in related position
• Highly organized
• Attention to details
• Negotiation and Communication Skills
• Multi tasking and time management skills, with the ability to prioritize.

Job Responsibilities:

Coordinate meeting logistics, including reserving conference rooms, equipment setup, and creation of presentations and preparing meeting materials

Pull reports and information from Ecolab systems

Calendar management across time zones

Manage financial administrative tasks related to corporate card use and expenses and manage accurate processing of departmental invoices

Coordinate domestic and international travel arrangements including processing of visas for international travel

Provide support with HR related items including hiring, on-boarding, promotions & transfers, terminations, talent planning, salary adjustments, tracking of recruitment activities, etc.

Compile and edit presentation details from multiple people and sources; Distribute reports to stakeholders

Prepare and maintain agendas, action item lists, issues list and program plans; Escalate issues promptly

Exercise judgment and make decisions to promote smooth workflow and prioritization

Ensure that internal and external client demands are met

Create, organize and manage various SharePoint sites and shared drives

Need to be able to communicate and write emails

May need to laise with customers

Requirements:

Min Diploma in Business Admin or relevant diploma

1 year of administrative experience is advantageous

Ability to successfully manage multiple, competing priorities to meet deadlines

Ability to work independently, as well as collaborate in a team environment

Reliable, flexible and approachable

Process oriented, adaptable.

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Salary: up to $5000
Duration: 6 months contract

Working Days & Hours: Mon-Fri Office Hours

Location: Novena

Job Description:
Assist the Assistant Manager(s) and the Director to execute and manage the National HIV Programme.

• Provide secretariat support to the National HIV Programme committees and other relevant committees, including taking meeting minutes, preparing meeting agenda and presentation materials, scheduling and others.
• Assist to monitor Key Performance Indicators and HIV Programme budget of Enhanced HIV Programme to ensure good stewardship of funds.
• Execute HIV education campaigns and events. Work closely with the different units, the community/ partner engagement teams on promoting such campaigns and events.
• Assist with the updating and maintenance of the social media and National HIV Programme webpage
• Assist in new projects and research studies (if any) undertaken by the National HIV Programme.
• Provide overall administrative and logistical support to the National HIV Programme, as assigned.

GENERAL

• Undertake ad hoc assignments
• Tap on the available resources, information platforms to interpret work assignments
• Undertake team bonding opportunities to engage and collaborate with internal and external stakeholders.
• Perform any other HIV programme-related duties as requested by the Director/ Deputy Director, NHIVP.

Job Requirements: Min Degree in Life Sciences or similar

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Responsibilities:

• Handle premium/claims collections and ensure timely recording of receipts.
• Process and ensure prompt premium/claims payments within premium warranty dates and due dates.
• Monitor premium warranty compliance and follow up with clients/cedants.
• Undertake regular reconciliation of receipts and payments of clients/cedants/reinsurers.
• Work closely with other departments in resolving outstanding receivables and payables.
• Any other duties as assigned.

Requirements:

• At least 5 years of experience handling receipts and payments in the reinsurance industry.
• Diploma in Accountancy or equivalent
• Good verbal/written communication and problem-solving skills
• A good team player
• Advanced MS Excel

Interested applicant, kindly send your detailed resume to [email protected]

CEI no.: Jerlin Aw Bi Zhi (R1218675)

Recruit Express Pte Ltd

EA Licence no.: 99C4599

Responsibilities:

• Assisting the team in administrative works including but not limited policy issuance via insurer’s portal, checking and follow-up of policies
• Liaise with Insurers to obtain the most favorable coverage on client’s behalf.
• Collate documents and information relating to claims
• Handle and manage renewal business
• Ability in handling clients and communicating with underwriters
• Any other tasks assigned by HOD

Requirements:

• At least 2 years of experience in administration positions
• Minimum Diploma in Business Administration or equivalent
• BCP, PGI, ComGI and HI certifications will be an added advantage

Interested applicant, kindly send your detailed resume to [email protected]

CEI no.: Jerlin Aw Bi Zhi (R1218675)

Recruit Express Pte Ltd

EA Licence no.: 99C4599

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus

Job Description

· Provide customer service support like handling queries

· Collation and checking of grant applications, claims, statistics

· Data recording, scanning, filing and monitoring

· Contacting external parties/ applicants on grant application issues

· Assist in organizing training workshops

· Provide logistic support for events

· Provide support for user testing of system

Requirements:

· Possess at least A Levels or Diploma in any field

· Able to commit for at least 3 months

· Able to commence work immediately or in short notice

· No experience needed, full training will be provided.

· Keen interest in the healthcare/ medical industry

Interested candidates please send a copy of your resume to [email protected]

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599