READY TO BRING PASSION INTO YOUR CAREER?
A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story? We are looking for Executive - E-Commerce based in Singapore.
WHAT YOU'LL DO:
You will be responsible for supporting the business of www.Clarins.com. Your role will contribute to making this channel an even better platform to better express the brand and its uniqueness, through an enhanced customer experience and services. You will also play a key role in growing sales, at a higher pace than the market.
E-COMMERCE SALES
- Support and implement the merchandising and content plan according to brief and ensure the website is up-to-date and information is accurate.
- Support Clarins.com store management:
- Follow up on all stores operational tasks and work with digital agency to implement the changes according to the plans.
- Stores operations and stores planning activities
- Provide on a daily, weekly, monthly basis, E-commerce activity reports (web analytics, sales reports, stocks reports, merchandising reports, …) including competitors sites data collection.
E-COMMERCE ANIMATIONS & DIGITAL MERCHANDISING PLAN
- Brief and develop weekly/monthly changes on the website with the local agencies based on the approved plans.
- Brief creatives and promotion to local agencies, test the promotions based on various scenarios and ensure it is firing well before deployment.
- Leverage on the tools on the website (i.e: ratings & reviews, user generated content module, …) and optimize them with the aim to increase conversion rate on website.
- Review and validate all Global content for New Product Launches, seasonal campaigns, virtual services, promotions and Clarins Skin Spa content.
- Implement and validate all Global beauty articles for Beauty FAQ and work closely with agency to ensure the articles are well-maintained with local relevant keywords.
- Constantly update and maintain relevant product finders on the website.
- Support in all virtual services including 1-1 virtual consultation, live shows and masterclasses.
E-COMMERCE DIGITAL & LOGISTICS OPERATIONS (Clarins.com / Marketplaces):
- Conduct a daily site audit to ensure key product pages are working well (e.g: Able to add to cart, no missing images, contains price, able to check-out, etc.) and promotions are firing correctly.
- Conduct a quarterly full in-depth site audit together with a local digital agency to ensure all products with inventories are listed online and website remains up to date with latest information.
- Responsible for the setup of all set-ups of all content details pages (e.g: New product launches, PDPs, beauty articles, live consultation, Skin Spa, etc.
- Raise a ticket in support tool to troubleshoot any technical issues, and follow-up closely to ensure problems are resolved. Escalate to Assistant E-Commerce Manager if necessary.
- Create new references for any online exclusive sets including conversion and kitting.
- Conduct a monthly site search optimization to ensure relevant display of products and optimize the tools on the website to improve UX.
- Keep track on the details raised by Customer Care Team and provide feedback constantly to improve online NPS score.
- Monitor and control products deliveries and returns in e-commerce warehouse timely.
ACQUISITION & RETENTION
- Brief and develop local e-commerce email blasts (newsletters) needs and media ads with the local digital agency based on approved animation plan.
- Work closely with local CRM team to ensure timely email blasts, good copywriting and content is coherent with Brand guidelines for all content assets.
- Compile e-commerce email blasts reports and provide analysis on an area of improvements to increase open rate and click-thru rate.
- Constantly find ways to increase product reviews on the website and fully optimize it.
Other responsibilities may be added to the above, which are consistent with the title E-COMMERCE EXECUTIVE.
YOU ARE:
- Customer oriented, result driven, passionate about our brand and challenges, entrepreneurial mindset
- Eager to grow in a company genuinely committed to responsible beauty
YOU HAVE:
- Diploma/ Bachelor degree level in business related qualification
- Intermediate level of computer literacy in Microsoft Office, especially Excel
- Proven minimum 1 year of experience working in E-commerce / Email marketing or e-campaign management
- Previous experience in working with an e-commerce platform (SFCC a plus) and email marketing platforms will be an added advantage
- Excellent communication skills (verbal & written) and capacity to manage end customer and to act as a Brand representative
- Ability to prioritise and work in a fast paced environment Team player with interpersonal skills
- Accurate, systematic and methodical in organizing his/her work.
WE HAVE:
- Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
- Unique products and innovative services
- A commitment to Social & Environmental Responsibility embedded in our raison d'être
- A caring and inclusive corporate culture
- Development and training opportunities
- Attractive compensation and benefits
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.