Responsibilities

You will conduct inspections of sold units to ensure readiness for the handover of units to the purchasers/ representatives. You will ensure that all defects rectification works are done properly and efficiently by contractors with proper documentation. During the process of handover of the unit, issues on defects, complaints or disputes must be addressed in a timely and efficient manner with excellent customer service.

Requirements

• Degree in Estate Management or Diploma in Building Management/Building Services/ Property Management
• At least 1 year's Customer Service experience in Property industry
• Possess good interpersonal, communication and co-ordination skills
• Possess good customer service skills
• Attentive to details and commitment to quality standards
• Keen sense of urgency and a good team player

Process make-up pay claims to ensure that payments are processed in accordance with the stipulated policies and guidelines so that claimants are compensated fairly, consistently and timely.

Responsibilites

1) Performance Management – Achieve operational goals and key performance indicators that are aligned to the organisation’s overall strategic objectives.

2) Operation Management – Process claims to ensure make-up pay payments are timely and accurate and in accordance with stipulated policies and guidelines.

3) Customer Service – Execute the customer service support initiatives to deliver a highly professional standard of service to customers.

4) Claims Consultancy – Provide guidance to the claimants on complex claims & deviation cases regularly to ensure consistency, fairness and prudence in decisions made.

5) Customer Communication – Execute the communication programs to shape the behaviour of employers/NSmen and guide servicemen in their claims processing.

Requirements

1) Diploma Holder in any discipline or Equivalent may apply

2) One to Two Years Working Experience

3) Meticulous and dedicated at work

4) Good interpersonal and communication skills.

5) Result oriented

6) Provide quality customer service.

7) Good verbal & written communication skills.

8) Good team player.

9) Proficient in using excel and application system.

Interested candidates, please submit your CV in MS Word format to [email protected]

Lee Jie Yao

EA License No: 06C4642

EA Reg No: R23118776

We regret that only shortlisted candidates will be notified.