HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Executive Housekeeper
Summary of Responsibilities:
- Prepare roster for the managerial team to ensure leadership coverage on all shifts
- Organize induction and on boarding program for new colleagues and trainees
- Take an active role in the planning, execution and monitoring of cleanliness and maintenance to ensure that Housekeeping areas are consistently maintained at high standards.
- Ensure compliance to local government Employment Regulations.
- Monitor and improve work safety standards to avoid any health and injury hazards occurring from malpractice.
- Ensure that the various contingency plans are adhered to by the department
- Attend the daily operations briefing as well as others meetings as required
- Communicate effectively with the Quality Team on objectives and goals in order to improve room quality
- Conduct room inspections to ensure high cleaning standards are upheld.
- Organize and participate in training sessions to equip Room Attendants and House Attendants with knowledge
- Work with engineering department to improve on functional operation of Guestrooms
- Review and update the labour budget and forecast to plan/fulfill manpower needs
- Work closely with Talent and Culture on hiring of full time hires and trainees
- Review and ensure monthly expenses always in line with the budget for monthly Profit and Loss Report
- Active participation in hiring, training, coaching, counseling and guidance to lead guest service using a Heartist® approach
- Build an effective team and develop a culture that promotes open communication, service excellence, teamwork, performance feedback, recognition, trust, mutual respect, colleague satisfaction and embracing diversity
- Ensure that the Housekeeping Department team projects a warm, professional and welcoming image and is well groomed at all times
Qualifications:
- Bachelor Degree, Tertiary Education or Diploma in Hotel Courses Preferable
- Minimum 6 years of Housekeeping Management Experience ina 5-star Hotel Complex
- Pre-opening experience is preferred
- Strong working knowledge of PC skills, MS Office Applications and PMS
- Thorough knowledge of Housekeeping equipment and procedures
- Knowledge of local labor laws preferred
- Be service oriented with an eye for details
- Have excellent interpersonal skills to deal effectively with business contacts and communicate with all levels of colleagues from diverse cultures
- Must be able to get along with co-workers and work as a team
- Maintain professional, neat and well-groomed appearance
- Flexible and able to embrace change effectively
- Able to work independently in a dynamic environment
- Possess strong leadership qualities, sound judgment and decision making and problem-solving skills and with high integrity
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
