Responsibilities
ā¢ Planning, recommending and customizing itineraries including booking hotels, flights, ground transportation
ā¢ Adheres to company standards in delivering customer service including professional telephone etiquette
ā¢ Handling all reservations requests/enquiries via emails and other online/offline channels
ā¢ Prepares and maintains reports for sales forecasting
ā¢ Ensure travel documents and invoices are processed accurately
ā¢ To coordinate and liaise with relevant departments internally such as Operations
ā¢ Ensure overall Customer satisfaction
ā¢ Assist with the invoicing and data entry
ā¢ Update petty cash book
ā¢ Handling driversā claims matter
ā¢ Simple filling and sorting out documentation
ā¢ To perform documentation work (from receiving, distribution, filling to archiving and disposing of documents)
ā¢ Ad hoc duties given by superior
Requirements
ā¢ Candidate should possess Diploma/Professional qualifications in the travel industry
ā¢ Possess at least 2 years of experience in the Travel Industry
ā¢ Prior experience with corporate sales and marketing will be advantage
ā¢ Good knowledge of tour products and tour leading
ā¢ Strong interpersonal and communication skills
ā¢ Comfortable working in a hands-on environment and contribute to all areas
ā¢ Ability to handle stress and work in fast paced environment & extended hours
ā¢ Keen interest in local and international travel trends
ā¢ Excellent communication in English, Malay, and Mandarin