Job Description:
We are seeking a Project Administrator to ensure the smooth operation of our project office and support the Project Manager in implementing PMO (Project Management Office) procedures. The ideal candidate will play a vital role in monitoring project performance, handling administrative tasks, and maintaining documentation. This position demands a high degree of discretion, confidentiality, and diplomacy.
Key Responsibilities:
Payment and Financial Support:
ā¢ Manage financial tracking and payment processing.
ā¢ Prepare monthly financial and progress tracking reports.
Delivery Operations:
ā¢ Validate operational data and compile monthly SLA and service performance reports.
ā¢ Escalate vulnerability alerts to the Operations & Security (O&S) team.
ā¢ Support the major incident management process as needed.
General Administrative Support:
ā¢ Schedule meetings and distribute accurate meeting minutes promptly.
ā¢ Coordinate security clearances and renewals.
ā¢ Maintain project documentation and support audit activities.
ā¢ Prepare regular operational and management reports.
ā¢ Assist with general administrative duties.
Ad-Hoc Project Support:
ā¢ Provide comprehensive support for events such as workshops, team-building activities, and customer satisfaction surveys.
Qualifications and Skills:
Technical Skills:
ā¢ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Outlook, Skype, and Teams is a plus.
ā¢ Strong written and verbal communication in English.
ā¢ Knowledge of financial tracking and SLA reporting tools is advantageous.
Soft Skills:
ā¢ Strong customer service orientation and attention to detail.
ā¢ Ability to prioritize tasks, meet deadlines, and manage competing demands.
ā¢ Confidence in engaging with senior stakeholders.
ā¢ Discretion and confidentiality in handling sensitive information.
ā¢ Collaborative mindset with the ability to work both independently and within a team.
ā¢ Commitment to continuous improvement and openness to feedback.