ClearSK Healthcare Group,an international aesthetics clinic chain is looking for driven executives to assist our panel of doctors in customer service, preparing and advising customers before and after doctor treatments. As the group has presence in Singapore, Shanghai, Hangzhou and Kuala Lumpur, the candidate should possess good command of languages and be able to work comfortably across difference cultures with Singaporean and Chinese counterparts within the group.

Job Highlights:

- An attractive Salary Package and 5 working days per week, working hours from 11am to 8pm with 1 hour lunch break.

- Full-timers and Part-timers are welcome.

- Comprehensive on job training and professional guidance provided. - -- Fast-track career path for the fast learner and high performer.

- Opportunity to work alongside doctors and medical directors.

- Benefits include a generous package of free medical aesthetics treatments.

- Convenient locations as our clinics are near to MRT stations.

- Earn basic salary + Shift Allowance + Performance Bonus

Responsibilities:

· Attend to customers’ enquiries and provide excellent customer service.

· Prepare patient for doctor procedures including pre-treatment cleansing, photo-taking and numbing, etc.

· Provide post-treatment masking.

· Provide assistance to doctors during procedures.

· Prepare and upkeep the procedure rooms, including sterilizing the procedure equipment.

· Ensure proper filling and documentation.

· Explain all relevant procedure details including its downtime and post-treatment care.

· Follow-up on customers after first procedure and book next appointment for review after each procedure.

· Issuance and packing of stock for scheduled customers in the clinics.

Requirements:

· Candidate must possess at least a ‘O’ or ‘A’ level, Diploma/Degree in nutrition, biomedical, physiotherapy, pharmacy or entry level specialized in Healthcare - Nurse/Medical Support & Assistant or equivalent.

· Cidesco / CIBTEC / ITEC / NSRS / NITEC Spa and Aesthetic Therapy, WSQ will be an advantage.

· Good communication and listening skills

· Pleasant personality, positive and friendly in customers interactions.

· Proficient in English communication and writing.

· Ability to read, write, and converse in Chinese will be an added advantage as liaising with Chinese customers.

· At least 2 years of working experience in relevant industry.

· Organised and able to follow structured work procedures at work.

· Impeccable integrity, responsible, responsive and able to work under pressure.

· Comfortable in handling IT systems and devices (i.e. Laptop, printer, mobile) – you will need to use them daily

APPLICATION PROCESS:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application. It only takes 3 to 4 minutes to complete:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

The position is responsible for ensuring the smooth operation of daily procurement of F&B as well as General Supplies across the hotel which includes sourcing of requests at the most competitive pricings and the right vendors.

Primary Responsibilities

Manage Daily Procurement Functions

Processing of Ordering

• Receives Market List from the Executive Chef and processing the Market List ordering on daily basis.
• Ensures approved purchase requisitions are timely with the creation of Purchase Orders for F&B Supplies / Stewarding Supplies / Housekeeping Supplies and other general supplies.
• Reconciles Purchase Orders and Invoices to ensure prices and quantities are correct with Suppliers.
• Follows up closely on outstanding Purchase Orders that are long overdue and if needed for cancellation.
• Verifies that all documentation and proper quotations are maintained and filed according to Policy and Procedure requirements.

Handling User’s Request, Sourcing. Request for Quotation

• Responses to queries from end users/suppliers with regards to no stock situation.
• Sources for suppliers for Purchase Requests that are new.
• Requests for quotations as well samples for evaluation.
• Effectively source for suppliers and to obtain the best possible quote from the suppliers for all items, without compromising on minimum quality and standards.
• Negotiate with selected suppliers and obtain competitive quotations.
• Attend to complaints and feedback from user’s department on purchases and to take appropriate actions with suppliers that provide these products which do not meet the desired quality.
• Maintains and keeps track of all contract/RFP/RFQ documentations for audit control.

Food Safety Management

• Manages and request for formal documentations from Suppliers in compliance to HACCP standards of the hotels inclusive of HALAL certification.
• Responses swiftly to feedbacks / complaints (from end users / suppliers / guest in accordance to HACCP Procedures).
• Tracks and monitors all expiration date of licenses as well as organization certification for all Suppliers that are partner with the hotel. Arranges with Suppliers for site audit inspection as and when needed by Director of Finance & Business Support, Purchasing Manager as well as Director of Food Safety.
• Ensures Corrective Action Report are sent out immediately to Suppliers should a complaints raised by Food Safety
• Ensures substitution of supplies are replace immediately for operation use
• Ensures Suppliers that works with the hotels are Food Safety compliances
• Ensures Suppliers that SFA approved Vendors that met the grade criteria
• Ensures all licenses and certificates are approved by authorities are valid

Price Comparison Summary

• Tabulation of Price Comparison Summary for analysis for Food and Non-Food Category
• Recommend the award item for Purchasing Manager, Executive Chef and Director of Finance & Business Support review and approval.
• Preparing and send out the Letter of Award.

New Vendors & Article Code Creation

• To obtain documentation e.g Supplier Evaluation, Bizfile (applicable for Food and Non-Food supplier) for new Vendor Creation for Director of Finance and Business Support and Purchasing Manager’s approval, and Supplier Questionnaire (applicable for Food & Beverage’s supplier only) and approved by Director of Food Safety, Executive Chef, EAM F&B, and Purchasing Manager.
• To raise new Supplier Creation Form / Supplier Date Change Form for Director of Finance and Support approval.
• To raise new Article Code Creation Form / Article Amendment Form for Purchasing Manager approval.
• Creation of Article Codes/Price Codes and Vendors details are updated accordingly in the system

Others

• Carries out any other duties as required by the Director of Finance & Business Support or Purchasing Manager.
• Monitors all contract expiration dates and update the main data file.
• Handles RFQ and RFP exercises for all categories of Supplies including Capex, General Supplies and Services purchaes.
• Performs any other duties and responsibilities that may be assigned.

• Schedule appointments, plan meetings, and maintain complex and changing calendars, while working through scheduling roadblocks.
• Draft and prepare routine and advanced correspondence including emails, presentations and reports. Review outgoing correspondence for accuracy, format consistency, signatures and conformance with executive procedures.
• Assist leadership and organizations by optimizing usage of time. Make decisions regarding short-term priorities and work activities.
• Arrange all travel to ensure consistency within company procedures and support organization in obtaining necessary travel documents including Visa/passport, while maintaining Leadership expenses/credit card reconciliation.
• Identify issues within the organization and initiate or facilitate solutions.
• Assist internal departments with the setup of new hires.
• Assist new hires with processes including expense reporting and travel systems and other internal processes and tools. Compile, prepare and process Leadership expenses and credit card reconciliation where needed.

The Senior Associate - Supply Chain supports sales team in the daily operations of logistics function specifically in the area of PO acceptance and on time sales recognition. This will includes supporting on inventory management activities.

Job Responsibilities

• Liaise with 3PL on all logistic arrangement/ issue for incoming and outgoing shipments to ensure on time delivery. Issue sales orders and billings for Singapore consignment businesses
• Perform monthly stock balance reconciliation for consignment stock to Singapore distributor/ Ecommerce enabler. To monitor, coordinate and perform inventory-related transactions in ERP system.
• Process and follow up customer PO in APAC regions, including billing invoice, credit note and verify customer PO pricing, and highlight any discrepancy to sales. Follow up with finance of payment completion. 
• Maintain shipping records, including providing tracking or shipping history information to customer on request.
• Ensure all shipping documentation and authorities approvals are in order prior the shipment of products.
• Generate reports for internal management team and external customers, ie: inventory reports, accurate weekly sales reports, etc.
• Any other duties assigned by Management from time to time

Requirements

• This is a 2 years contract position.
• Diploma or Degree in Supply Chain/Business/Logistics/Operations Management
• Experience in supply chain, inventory planning, distribution & operation management 
• Understand and familiar with export documentation and letter of credit payment
• Proficient in Microsoft Office applications (Words, Excel, Pivot table and Power Point). 
• Have knowledge of ERP system
• Good analytical and problem solving skills
• Good team player

St Joseph’s Institution International Elementary School, a Catholic & Lasallian school that provides a quality international education for a diverse student body, rooted in the community of Singapore, is seeking a dynamic, conscientious and proactive individual to join our Lower Elementary School.

We are seeking applications for the position to start in August 2024. There are 2 vacancies for this post.

Job Purpose

• Provide specialist support and interventions for students individually or in groups as directed by the supervising teacher
• Assist teachers, staff and the Leadership Team with the organisation and running of the Elementary School
• Support students in all aspects of the school day
• Provide instruction in Chinese language related content

Key Responsibilities

• Assist teachers in ensuring the well-being and safety of the Elementary School Students
• Support teachers with the delivery of the curriculum and learning activities
• Support the teachers with the provision and organisation of learning resources
• Be a role model for Lasallian Values and School Vision, Mission, Values and the Virtues Programme

Bilingual Programme Specific Tasks and Duties

• Provide the Chinese literacy enhancement lessons each day
• Plan programme of lessons in partnership with Chinese homeroom teacher
• Support students in groups during lessons
• Support Chinese homeroom teacher to track and analyse students’ learning outcome data
• Assist the Chinese homeroom teacher with students’ progress
• Review and support students’ in-class and home learning
• Support to report on students’ progress in learning on school Reports and at Parent Teacher Conferences ( PTC)

Specific Tasks and Duties

• Prepare learning materials for the teacher by making, photocopying or organising resources
• Observe and monitor student behaviour in the classroom, during transitions and at recess reporting any matters of concern to the appropriate teacher
• Assist the teacher during special events in the class and during school wide celebrations
• Create displays and signage in the classroom and corridor areas
• Sort, audit and organise classroom resources in preparation for the next term

Curriculum and Pedagogy

• Provide specialist support and interventions for students individually or in groups as directed by the AP Bilingual Programme or Chinese homeroom teacher
• Liaise regularly with the AP Bilingual Programme or Chinese homeroom teacher regarding planning and teaching of identified groups or individual students
• Use 1:1 and group support strategies, resources and programme
• Deliver 1:1 and group support tasks as directed by the AP Bilingual Programme or Chinese homeroom teacher
• Assess and feedback suggested next steps for each student supported through 1:1 and group tasks, to the English homeroom teacher and relevant grade level teachers

Communication

• Communicate with teaching and administrative staff, Teaching Partners, TP Resources Coordinator, the Leadership Team and students effectively, respectfully and in a timely manner
• Report to the AP Student Success any matters related to child safeguarding, Health and Safety, discipline or personal concerns

Collaboration and Relationship Management

• Work collaboratively and purposefully with assigned teachers and other Teaching Partners
• Support teachers with the organisation and management of the students as a class, in groups or individually whilst promoting high standards of behaviour and discipline
• Collaborate and communicate regularly with the AP Student Success and TP Resources Coordinator as part of a team that supports the academic, social and emotional development of each child

Self-Evaluation and Quality Assurance

• Participate in the school’s evaluation process as a reflective practitioner and use this as an opportunity for professional growth
• Seek opportunities for professional development through a range of opportunities such as professional reading, in-school or external workshops

General Areas of Responsibility

• Be an advocate of the school and its decisions during interactions with students, staff and the community.
• Lead in nurturing a Lasallian Catholic ethos by building upon the legacy and tradition of the school firmly anchored in Faith, Service and Community
• Demonstrate professionalism and confidentiality within and beyond the workplace
• Maintain updated knowledge of Child Protection and pastoral care generally
• Maintain good working relationships with colleagues and students
• Be a role model within the school in terms of professional conduct and work ethic
• Treat others fairly and with respect in order to create and maintain a positive school culture
• Inform and support the SLT as needed
• Take on specific tasks related to the day-to-day administration and organisation of the school as requested by the Principal or SLT

Requirements

• Bachelor Degree
• 1 or more years teaching-related experience with students in a school context
• Proven experience in the assigned grade level or department
• Complete fluency in oral and written Chinese

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please visit our website at https://www.sji-international.com.sg/about/employment for more details.

Interested parties please apply via mycareersfuture or JobStreet.

Only Singaporeans or PRs need apply.

We regret that only shortlisted candidates will be notified.

• Registers and ensures that samples received are with proper documentation into in-house sample and test database in accordance with SOP (Standard Operating Procedures) within pre-determined lead time
• Prepares and sends sample into different laboratories
• Liaises with customers on sample and reporting aspects including enquiries
• Prepares forms and reports test reports using test results from testing sections for signatory approval using in-house software according to test method and/or customer requirements.
• Reports discrepancies on the documents and reports received from actual sample and sample submission forms
• Maintains sample database
• Archives of samples, forms and reports
• Ensures that training records is updated regularly
• Supports general registration and report work process and other related tasks assigned
• In his/her absence, his/her duties shall be covered by the Registration and Report Officer
• Assists Section Head/QA in the investigation of nonconforming work related to reporting and the execution of MS
• Assists in the lab work testing when required
• Performs other ad-hoc duties as assigned

Essential Duties and Responsibilities:

• Learns to conduct routine analyses in compliance with applicable methods, protocols, SOPs, and regulatory agency guidelines.
• Learns how to document work and maintain study documentation and laboratory records.
• Learns how to use laboratory equipment and software appropriate for assigned tasks.
• Learns to carry out testing on all aspects of work and calibration of equipment in the respective section when necessary.
• Learns to highlight abnormalities and discrepancies in the testing, calibration and results.
• Learns to perform the duties of a Quality Officer for the section
• Attends and participates in project meetings.
• Learns to perform peer review of data.
• Learns to highlight abnormalities and discrepancies in the testing, calibration and results.
• Contributes to a cohesive team environment. Plans individual workload in coordination with team members.
• General laboratory work like sample receipt and registration, preparation of sample bottles and helping to maintain cleanliness of laboratory, equipment and apparatus.
• Maintains a clean and safe laboratory work environment.
• Conducts all activities in a safe and efficient manner
• Assist the Lab Manager/Senior Chemist in all aspects of work in the respective section.
• Demonstrate and promotes the company vision.
• Regular attendance and punctuality.
• Performs other duties as assigned.

Job Scope

· Accounts Payable and Cash Planning

· Monthly intercompany reconciliations

· Expense accruals

· Inventory records

· Full set accounts of small subsidiaries

· Ad hoc assignments.

Qualifications & Experience

· Diploma in Accountancy or equivalent

· 2 years of relevant working experience preferred

· Good working knowledge of Microsoft Office

· Working knowledge of Mandarin an advantage

Attributes

· Thorough, positive, team player, independent

· Accuracy and timeliness required of listed companies

· Reasonable communication skills

You will work closely with the Director on the overall management and performance of the Operations departments under COO's purview.

PRIMARY DUTIES & RESPONSIBILITIES

• Lead the Operations departments in the process of administration of collaborations, clinical operations support, service contracts, and project management activities.
• Collaborate closely with both internal and external stakeholders to ensure smooth ground operations.
• Drive patient-centric initiatives by partnering with clinical leads, implementing strategic plans, undertaking key development projects, and formulating business proposals.
• Ensure the business proposals are based on cost-effectiveness and sustainable value-based care models.
• Ensure that the departments' operations align with the company's strategic directions.
• Any other ad-hoc duties as required or assigned.

Requirements

• Degree or Masters
• Minimum 6 years’ experience in Healthcare/Hospital Operations
• Good knowledge in both front-end and back-end support services
• Demonstrate critical thinking abilities and strong problem solving skill
• Effective communication skill including the ability to express the technical concept clearly and concisely to senior management and stakeholders
• Good relation management skills with the ability to influence decision making
• Strong people management skills, proactive and service orientated
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics

(A) JOB SUMMARY

This role will collaborate with various departments to develop and implement risk management, compliance and ESG strategies, policies and initiatives, helping the company to remain resilient and build a sustainable business.

(B) PRIMARY DUTIES & JOB RESPONSIBILITIES

Risk Management:

- Assist with the implementation and enhancement of the Enterprise Risk Management framework and risk management processes to strengthen risk management capabilities and culture across business units.

- Provide support in reporting to risk management committees, senior management, the Board and/Board Risk Committees on risk related matters, including secretariat responsibilities for risk management committees
- Conduct periodic risk assessment and update the risk register to ensure that inherent and residual risks are identified, tracked, monitored and addressed in an effective and coherent manner.

- Collect, analyse, and report on Key Risk Indicators (KRIs), working closely with relevant departments to ensure accurate records.

- Coordinate and conduct risk management related training programs to create risk awareness and enhance proficiency and knowledge in these areas including conducting risk and compliance assessment training workshops
- Assist with the development and implementation new risk management tools and system to improve effectiveness and efficiency of risk management processes

Compliance:

- Provide advisory and support to management and busines units to ensure compliance with applicable laws and regulations
- Keep abreast of market trends and applicable regulatory compliance matters including global developments which may have an impact on business activities

- Assist in the oversight of the Group's Personal Data Protection function, including updates to policies and procedures, staff training on personal data protection, oversee data protection impact assessments, work with Digital Technology department on the adequacy of system and data security controls to ensure data confidentiality is protected

- Maintain and update policies and procedures relating to compliance and governance matters such as Anti-Bribery and Corruption policy etc.

- Perform period compliance checks and assist in the investigation and follow up on compliance issues, breaches of laws & regulations, policies and code of conduct, contract management etc.

- Coordinate and conduct governance and compliance related training programs

Sustainability / ESG
- Assist in the development, implementation and and continuous improvement of sustainability policies and procedures and conduct materiality assessments
- Collaborate with cross-functional teams to identify and implement ESG initiatives that support our sustainability journey and improve resource efficiency

- Provide support in reporting to risk management committees, senior management, the Board and/Board Risk Committees on sustainability/ESG related matters, including secretariat responsibilities for sustainability steering committee and sustainability taskforce

- Coordinate the production of sustainability reports, ensuring accuracy, transparency, and compliance with reporting frameworks such as the Taskforce on Climated-Related Financial Disclosures (TCFD), Global Reporting Initiative (GRI), International Sustainability Standards Board (ISSB) etc, including coordinating the external assurance process for sustainability reports, ensuring alignment with auditing standards and industry best practices.

- Identify and assess potential ESG risks and opportunities, providing recommendations for mitigation and enhancement

- Monitor, assess and report the organisation’s ESG performance, ensuring alignment with regulatory requirements and industry best practices, including collect, analyse, and report on ESG-related data, working closely with relevant departments to maintain accurate records
- Develop and deliver ESG training programs and sustainability communication efforts to enhance employees’ understanding and engagement in ESG initiatives

SECONDARY DUTIES AND RESPONSIBILITIES

- Manage and support implementation of company-wide new initiatives and projects
- Act as liaison with internal auditors on risk management, compliance and ESG related matters
- Undertake any other tasks which may be assigned on an ad-hoc basis

(C) REQUIREMENTS

- Degree or professional qualification in relevant discipline (eg. accountancy, business, sustainability, etc)

- Minimum 3 years of relevant experience in accounting, auditing, finance, risk management, compliance, ESG or sustainability reporting, etc

- High level of proficiency in data analysis and reporting and project management

- Self-motivated team player who is meticulous, organized and has strong analytical skills

- Strong collaboration skills and able to work independentl in a fast-paced environment

- Strong written and oral communication and presentation and interpersonal skills

- Strong stakeholder management skills and ability to interact well with different functions and levels

- Strong understanding of ERM and ESG frameworks, regulations and industry standards

- Proficiency in relevant reporting software that facilitates data visualizataion and presentation, such as Powerpoint, Excel, TAbleau, or ERM/ESG-specific platforms will be highly beneficial

Job Functions & Summary:

Assist the Operations Manager in the overall supervision of daily housekeeping operations. Responsible to ensure a clean, comfortable and safe environment for the Club members, guests, employees and business partners. Supervises all housekeeping employees and landscape contract workers, plans and assigns work assignments, give trainings existing and new employees, inspects work employees work assignments and Clubhouse areas, requisition of supplies, plan and maintain periodic housekeeping cleaning schedules.

Job Roles & Responsibilities

• Plan daily departmental operations and Club’s daily events.
• Supervise all housekeeping employees, take disciplinary actions when needed. Evaluate employees and put up recommendation to Housekeeping Manager.
• Conduct training for existing and newly recruited employees.
• Plan, review and implement Standard Operating Procedures and risk assessments.
• Plan the work for the housekeeping department and distribute assignments accordingly.
• Conduct daily briefings for the team.
• Plan the employee schedules and manage employee days off and leave planning.
• Plan, manage and approve all supply requisitions.
• Audit and inspect housekeeping team work assignments and ensure that staffs executed duties as per standard operating procedures.
• Ensure cleanliness, orderliness and appearance of the entire Clubhouse, F&B outlets, Function Rooms, Grand Ballrooms, Meeting Rooms, Admin Offices etc.
• Daily quality checks of the club house and identify defects to be rectified. Work and liase closely with maintenance team.
• Organize inventories with accounts and Cost Control for uniform and fixed assets.
• Maintain par stock of guest supplies and toiletries, cleaning supplies, staff uniform etc.
• Manage and work closely with pest control vendor. Organize pest control and eradication activities with pest vendor.
• Manage and supervise internal pest control measures and ensure routine control schedules executed, ensuring consistency.
• Establish regular periodic inspection schedules relating to pest control.
• Attend Pest Control Working Group meetings and/or other any other meetings when required.
• Manage and control department financial performance.
• Assist purchasing department in selecting suppliers for items related to housekeeping.
• Plan, supervise and manage landscaping activities for Clubhouse.
• Plan, supervise and manage landscaping activities for outsource facility attendants.
• Attending and resolving member complaints promptly.
• Verification of supplies consignments.
• Review all housekeeping service, license contract terms and conditions.
• Focus and maximize people-management resources on processes that attract, retain and develop people by identifying and developing staff skills to meet the future Club’s business unit needs.
• Any other duties that may be assigned from time to time.

(A) JOB SUMMARY

You are responsible for medical affairs and clinical matters for the hospital, which includes:

1. Providing support to the Medical Advisory Board and Continuing Medical Education Committee.

2. Oversees Doctors’ Accreditation and Credentialing, and Re-accreditation matters and to ensure that all doctors’ accreditation status is updated timely.

3. Manages medico-legal matters and Serious Reportable Events promptly and according to timeline.

(B) PRIMARY DUTIES & RESPONSIBILITIES

1. To be the secretariat for Medical Advisory Board meetings, which include scheduling of meetings, minute taking and any other related matters in accordance with the Terms or Reference.

2. To be the secretariat of any ad-hoc Quality Assurance Committee (Including Committee of Inquiry) that may arise from time to time when there are cases for deliberation and discussion within the Medical Advisory Board and its subcommittees.

3. Risk manage and de-escalate medico-legal matters and Serious Reportable Events (SREs), including but not limited to:

a. Clinical Cases

• Maintaining records and data of medical incidents to:
• Summarize the information gathered from all stakeholders and prepare both preliminary and final reports (incorporating the views of expert opinion and legal advice provided) on the position adopted by the hospital and its rationale.
• Corresponding appropriately with hospital’s appointed legal advisors.
• If necessary, submit the MARSH report form to the hospital’s appointed insurers as and when necessary.
• Submit data timely to the National Quality Assurance System (NQAS) according to the stipulated timeline for all SRE cases.
• For medico-legal cases, to monitor and respond timely to all enquiries and follow-up actions from hospital appointed legal advisors or any other parties involved.
• Ensure prompt communication to patient or their next-of-kin as and when required.

b. Management of queries relating to Clinical Operations

• Respond to queries relating to Clinical Operations policies from both internal and external parties and maintain the query database.
• Assist in the preparation for any MOH Licensing and Accreditation Audits.
• Timely submission of data into Healthcare Application and Licensing Portal (HALP).
• Follow-up closely with all stakeholders for data submission prior to hospital inspection for Annex A submission and preparing Annex B for actual inspection.

4. Work closely with Quality Management Department for smooth hospital inspection by the MOH team.

5. Keep close tracking for all incoming emails from MOH and disseminate timely to Senior Management and all stakeholders for follow-up actions.

6. Work closely with Administrative Executive to administer Doctor’s applications for Accreditation and Credentialing and Re-accreditation including maintaining the master files and database of the accredited doctors to be updated timely. Ensure that all licenses, memberships, and certificates are renewed and valid at all times.

7. Support Doctor’s engagement and relationship building, including the administration of Continuing Medical Education (CME) activities such as organizing of medical talks / seminars / workshops for doctors and CME points submission.

8. Disseminate timely notification to doctors when there are urgent updates on hospital’s matters such as disruption to pharmaceutical items, etc.

(C) SECONDARY DUTIES & RESPONSIBILITIES

1. Any other duties and responsibilities that may be assigned by the Reporting Officer and company from time to time based on the company’s needs.

2. To take on any other special projects as assigned.

(D) KEY JOB SPECIFICATIONS

• Relevant tertiary qualification. Degree in any disciple.
• Medical / Nursing / Healthcare Management degree preferred.
• Minimum 5 years of relevant experience in healthcare services managing medical affairs portfolio preferred.

The Brain Academia (TBA) is the premier provider of holistic training programs for full cognitive development of the brain. Together with our mission statement of "Changing Lives, Unleashing The Fullest Potential", our core belief is that every person can excel to their fullest given the right tools and skills.

From brain research to application, The Brain Academia delivers the most cutting-edge cognitive training to unleash the full learning potential of the brain. We offer scientific brain-training programs for enhancing cognitive skills - underlying learning and processing capabilities - to make learning easier and faster. We help build underlying learning skills and give better tools to help them function far more effectively at school, at work and at play.

TBA's scientific assessments will help to identify and recommend suitable programs to enhance the brain's mental strengths, correct its weaknesses and accelerate learning regardless of age and the level of mental skills.

The Brain Academia also works closely with our U.S principals, to regularly revise and update our cognitive training technologies to offer the latest in cognitive development to our clients.

Job Scope : A very unique and revolutionary training program.

1. To provide excellent training & coaching to SBDC’s students in the areas of cognitive enhancement, brain development and holistic training.
2. We combine abilties training ( cognitive skills ) plus academic instruction in our approach.
3. To provide assessments for learning abilities.
4. To provide English and Maths enrichment.
5. To provide brain training that corrects and enhances learning skills.
6. To develop 3 main areas that determine a person’s success : Mindset, Skills-set and character of the students.
7. Provide academic remediation in English and Maths.
8. Training will be provided.

Requirements :

1.Tertiary education and Fluent in English.

2. Experience having worked with children will be helpful but all training will be provided.

3. Enjoys working in the education industry.

4. Enjoys working with children and good with parents. A fun & sunshine person.

5. Able to work in evenings and weekends.

Attention, we are looking for students/part timers to asist our teachers.

Are you ready to embark on a transformative journey in education? Learn from our talented and dedicated teachers at The Brain Academia. If you are passionate about inspiring young minds, shaping the future, and making a lasting impact, then this opportunity is for you!

Our program

1. Tailored Learning Experience: At the Brain Academia, we believe in personalized education. We work closely with students one-on-one or in small groups, tailoring our approach to meet their unique learning styles and needs. Witness the transformative power of individualized attention!
2. Subject Mastery: Whether it's math, science or language arts, you will learn in-depth knowledge and enthusiasm will inspire students to conquer challenges and excel academically.
3. Positive Learning Environment: Join a nurturing and supportive learning community where students feel encouraged and motivated to learn. Our tutoring sessions are designed to foster a positive and engaging environment, enabling students to thrive academically and build confidence.
4. Supportive Environment: Join a supportive and collaborative community of educators who share your interest for educating and developing young minds.
5. Student Progress and Success: Experience the satisfaction of witnessing students' growth and achievements firsthand. As an assistant, you will play a vital role in building students' confidence, improving their grades, and preparing them for future academic challenges. Your guidance will leave a lasting impact.
6. Dynamic Teaching Methods: At TBA, we encourage innovative teaching approaches. Break away from traditional classroom limitations and unleash creativity! Engage students with interactive lessons, hands-on activities, and personalized teaching strategies that make learning fun and effective.

We are looking for a HR Assistant/Executive to handle the daily tasks

Responsibilities:

· Assist in handling a full spectrum of HR and general administrative matters for the department

· Maintain accurate records of staff particulars in the HR system, check and report any discrepancies to management

· Physical and E-filing of employees’ P-files

· Process work pass applications, renewal and cancellations and liaise with the Ministry of Manpower for work pass-related issues

· Assist with monthly payroll

· Prepare necessary documents for new hire, confirmation, etc

Requirements:

· Diploma in Human Resource Management or equivalent

· At least 1 year of experience, preferably in the F&B industry

· Preferably with experience handling payroll

· Good understanding of Employment Act and Statutory requirements

· Proficient in English and Chinese

· Team player with a positive attitude and proactive

· Organized and meticulous in documentation

Only short-listed candidates will be contacted for an interview

Barrio is one of many exciting restaurants under CA Concepts: Barrio by Kulto, Cenzo, Kulto, and Chicco. Interested applicants will be placed at one of the four locations. We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of international professionals. Join our team and we’ll be able to strive towards success together!

Some duties include but not limited to:

• Assisting the Restaurant Manager in Implementing and developing of training programs.
• Take and schedule reservations, greet and coordinate the seating of guests.
• Recognise the regular guests and highlight to the Restaurant Manager about the particular guest’s preferences.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participate in monthly physical stock take of the Restaurant, including but not limited to glassware, plate and crockery.

Benefits:

• 5 day work week

Provide full spectrum of secretarial support to the President/CEO

• Arrange, manage, coordinate and maintain President/CEO’s schedule including internal and external
• Keep track and remind President/CEO of his meeting schedule daily
• Handle correspondence and phone calls as first point of contact for President/CEO
• Coordinate media interview requests or queries as first point of contact for President/CEO
• Screen all phone calls, emails and assist President/CEO to respond
• Draft minutes of last meeting, agenda and documents for meetings
• Maintain private and confidential files for President/CEO
• Maintain and update President/CEO’s contact and email lists
• Arrange social events such as lunches or dinners with stakeholders as required
• Assist President/CEO on personal matters such as travel arrangements and claim submissions
• Assist, only when required, with SIAS activities/events administration
• Provide office administrative support and general administrative duties
• Any other duties as assigned by the President/CEO

• Minimum degree/diploma in any field, preferably communication
• Minimum 2 years of relevant working experience in secretarial or PA support work
• Ability to work in fast pace environment
• Ability to multi-task and prioritize work
• Flexible, courteous, meticulous, self-driven, dedicated and a team player
• Good interpersonal, communication and presentation skills to liaise with internal and external stakeholders
• Good command of English and ability to converse in Mandarin will be an advantage to liaise with mandarin speaking corporates
• Salary to be commensurate with experience and qualifications

• Career development opportunities and training
• Comprehensive medical and staff benefits
• Work life balance and caring work environment
• Friendly with great team work as the backbone of the work culture

THE CONTEXT _________

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly-focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves.

By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.

To go further, with Dior. 

YOUR MISSION _________

The Regional Assistant Visual Merchandising Manager role is to support APAC Regions on their VM execution.

She/He will support the markets in translating the marketing plan into a Visual Merchandising reality, by overseeing both VM execution in opening of new doors and new concepts, while ensuring a perfect follow up of the VM updates by issuing clear guidelines & building strong relationship with local VM teams.

MAIN RESPONSIBILITIES _________

REGIONAL VISUAL MERCHANDISING GUIDELINES

• Act as a brand guardian, make sure the brand standard will be followed in the very best way possible throughout.
• To orchestrate & maximize the Visual Merchandising on Dior’s marketing launches & architectural projects
• To collaborate closely with Central VM team, Regional Retail Design team & Marketing team to prepare the Regional Soft Merchandising Guidelines
• Adapt the suitable guidelines to the APAC Regions to support the market sales
• Ensure timely set up and high execution standard across counters.
• Manage & Challenge the POSM menu for perfect VM adaptation & execution.

PLANOGRAMS & IN-STORE COMM

• Ensure brand vision and marketing strategy are translated with high visual merchandising standards across all touchpoints within counters.
• Achieve the right balance between business objective, budget and visual/brand impact achievements.
• To release planograms/ visual guidelines on monthly basis, dependent on the launches specified in the marketing calendar
• Check & validate the visual update plan per door proposed by the local VMs
• Consolidating and sharing all the technical information for the local execution
• Support local VMs on the production of the common VM elements regionally and guide them in achieving the most qualitative and consistent in store presentation
• Maintain photo report and records for presentation or review purpose
• Conduct market visit in order to experience the execution and VM strategy and evaluate competition

NEW COUNTER OPENINGS

• Closely collaborate with Retail design teams on the store openings
• In charge of the opening planograms for renovation/ new counters in the region
• Optimize and adapt guidelines from central to region and channel specifics
• Work with local VMs to help them implementing properly and communicate feedback
• Act as a gate keeper to prevent from various counter configuration development and optimize existing configuration.

OTHER TASKS

• Maintain the Regional POS database / video spec database
• To follow up the POSM forecast / consumption & to update the Regional budget file
• Do markets visits / collect & check the pictures form the markets to ensure VM perfection on counter
• Support in driving the VM community across markets

The Senior Associate - Supply Chain supports sales team in the daily operations of logistics function specifically in the area of PO acceptance and on time sales recognition. This will includes supporting on inventory management activities.

Job Responsibilities

• Liaise with 3PL on all logistic arrangement/ issue for incoming and outgoing shipments to ensure on time delivery. Issue sales orders and billings for Singapore consignment businesses
• Perform monthly stock balance reconciliation for consignment stock to Singapore distributor/ Ecommerce enabler. To monitor, coordinate and perform inventory-related transactions in ERP system.
• Process and follow up customer PO in APAC regions, including billing invoice, credit note and verify customer PO pricing, and highlight any discrepancy to sales. Follow up with finance of payment completion. 
• Maintain shipping records, including providing tracking or shipping history information to customer on request.
• Ensure all shipping documentation and authorities approvals are in order prior the shipment of products.
• Generate reports for internal management team and external customers, ie: inventory reports, accurate weekly sales reports, etc.
• Any other duties assigned by Management from time to time

• Experience in supply chain, inventory planning, distribution & operation management 
• Understand and familiar with export documentation and letter of credit payment
• Proficient in Microsoft Office applications (Words, Excel, Pivot table and Power Point). 
• Have knowledge of ERP system
• Good analytical and problem solving skills
• Good team player

The Assistant Events Manager / Events Executive (Events & Conference Services) is responsible for working to achieve the strategic goals of the hotel, specifically in banquet sales.  Sales segments can be sub-categorized into corporate and weddings.  He/ she will also support and service group files handed over from sales. This position is also responsible to follow through on all matters pertaining to events and functions in the hotel. 

Primary Responsibilities

Achieves Both Individual and Team Revenue as well as Profit Goals as per Budget and Forecast

• Achieves sales objectives and measureable goals set by management in terms of revenue as well as other financial KPIs based on budget.
• Proactive development of new businesses for key accounts and special events, working closely with the room sales team.
• Establishes close working relationships with existing guests.
• Understands the needs of the ever-changing market.
• Strong conversion in corporate / wedding enquiries.
• Presents hotel’s products and offerings to guest.
• Efficient negotiation and upselling to maximize revenue.
• Maximises experience and revenue of conference groups staying in the hotel (for Conference Services role)
• Ability to innovate with the hotel offerings and creative selling for banquet venues.

Focuses on Meeting Planner / Guest Experience

• Ensures the accuracy of bookings, event requirements, BEO at all times.
• Familiarises with the house system. (Opera, Table Management System & Social tables)
• Timeliness in responding to enquiries from various platforms.
• Uses a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Focuses on the client experience and is present pre and post events.

Delivery of a Successful Event

• Effective communication among colleagues (inter departments) in a timely manner.
• Evaluates guest satisfaction and encourages continuous work improvement.
• Maintains a good working relationship with external suppliers.

Contributing to the Goal

• Cross selling of hotel guest rooms, banquet, spas, florist and any revenue generating sources to support the hotel’s achievement of its overall revenue goal.
• Active participation in departmental meetings and trainings.
• Identifies and proposes improvement on quality of F&B experiences wherever necessary.
• Contributes to the hotel’s CSR efforts by supporting the Planet 21 program.
• Upholds the Accor Values in the work nature, increasing stakeholders’ interest.
• Performs any other duties and responsibilities that may be assigned.

The Executive Assistant is responsible for managing the administrative needs of the company and providing secretarial support to the Business CEO.

Key duties and responsibilities

Secretarial Function

• Handle secretarial tasks such as screening calls for the Business CEO, scanning and distributing documents to relevant personnel, managing incoming mail, and other related duties to ensure prioritized communication flow.
• Support and manage the Business CEO's calendar, schedules, and appointments, ensuring proper organization of meeting schedules.
• Prepare agendas, notices, minutes, and resolutions for corporate meetings, ensuring attendees are well-informed.
• Take and transcribe dictations, compose and prepare confidential correspondence, reports, and other presentation materials for management meetings.
• Respond to routine external correspondence, type memos, purchase requisitions, payment requests, etc.
• Arrange complex travel plans and itineraries, and compile meeting materials.
• Maintain overall office supplies.
• Maintain confidentiality of all corporate, personnel, and research matters.
• Maintain files and records ensuring easy retrieval when needed while safeguarding the security and confidentiality of sensitive documents.

Administrative Function

• Coordinate with a travel agent regarding flight ticket purchases for key executives and staff, and facilitate visa applications, ensuring travel requirements are met and arrangements are coordinated.
• Assist in accommodation arrangements for incoming expatriates and visitors.
• Coordinate office repairs and office equipment maintenance, janitorial and messenger services, lighting, and electrical works, and other office maintenance activities with vendors or building management, ensuring efficient and timely repairs and maintenance.
• Source office supplies/furniture/plants/pantry supplies, etc., and coordinate with suppliers for samples to ensure purchased products meet specified requirements.
• Coordinate with telecommunication companies regarding telephone line installation and cellular phone subscriptions for the company, ensuring accurate completion of applications.
• Monitor usage of company-issued cellular phones, promptly report problems to the telecommunication company, and ensure official call costs remain within budget.

Do you have an eye for detail and thrive in providing excellent service? For this role, we are looking for an Administrative Assistant who is collaborative, organized and has excellent communication skills.

Working closely with our Office Manager, you will provide administrative support to senior leaders and multi-functional teams to ensure our office, meetings, events and activities are executed at a high quality with accuracy and efficiency.

The Job

Core Responsibilities include:

• Calendar scheduling and secretarial support for leadership team members and/or senior leaders.
• Support travel and visa arrangements and manage expense reports
• Manage invoices and billings to process in the internal online systems
• Coordinate team meetings and processes (e.g. schedule team meetings, updating organization charts, budget tracking)
• Perform efficient documentation and filing
• Liaise with external parties (e.g. candidates, suppliers, visitors, etc)
• Provide professional office hospitality to visitors and guests.
• Assist in logistic support and organisation of corporate events, conferences, business lunches/dinners, and regional/management meetings.
• Requisite and purchase of office and pantry supplies
• Co-ordinates daily administrative functions for the team and performs other ad hoc duties as and when required eg. assistance with presentations, managing business contact database
• Organise and handle regional meetings and senior management visits

• Minimum Diploma Holder
• At least 5 years secretarial/office administration experience serving Executives in multi-national environments
• Excellent communication skills and strong proficiency in English (both written and spoken)
• Teamplayer and collaborative
• Strong organization and follow through skills
• Meticulous and organized; Able to meet multiple deadlines with excellence
• Pro-active and able to deliver tasks with a sense of urgency
• Should be experienced in administrative support, and comfortable working with Microsoft Outlook and Office applications
• Ability to work across cultures and with diverse range of people
• Able to work well under pressure and multi-task with frequent interruptions and changing priorities
• Proven ability to maintain confidentiality and discretion
• Detail oriented, willing to learn, self-driven, highly motivated individual with positive energy

Working at Novo Holdings

Novo Holdings is a holding and investment company that is responsible for managing the assets and the wealth of the Novo Nordisk Foundation, one of the world’s largest philanthropic enterprise foundations. We are the controlling shareholder of Novo Nordisk A/S and Novozymes A/S, and manages an investment portfolio with a long-term return perspective.

Novo Holdings is a world-leading life sciences investor. Through its Seeds, Venture, Growth and Principal Investments teams, Novo Holdings invests in life science companies at all stages of development. As of year-end 2023, Novo Holdings had Total Assets under Management of DKK 1,114 bn (€149 bn).

We are a team of 180 professionals from various nationalities and diverse backgrounds, all sharing the same mission: to invest for the benefit people and the planet. Our company culture is characterized by collaboration, respect and inclusion.

We are headquartered north of Copenhagen in Hellerup, alongside the Novo Nordisk Foundation, and have offices in London, Boston, San Francisco, Shanghai and Singapore.

For further information visit www.novoholdings.dk

Application and Information

We encourage you to send your application as soon as possible and before 16 June 2024.

To apply, please send in your CV by clicking on the "Apply" button. 

ECB Financial Group is an award-winning financial institution dedicated to providing innovative and reliable trading and financial solutions while fostering sustainability and social responsibility. We are committed to enhancing our brand presence and promoting sustainable practices across all aspects of our operations.

Position Overview:

We are seeking a detail-oriented and proactive Branding Operations Executive to join our Brand and Sustainability Team. The primary responsibility of this role is to oversee various operational aspects related to branding, sustainability initiatives, and logistics management. In addition to administrative duties, the ideal candidate will play a key role in sourcing quotations from vendors and agencies, conducting research on the latest trends in merchandise, exhibitions, branding, and sustainability initiatives worldwide.

Key Responsibilities:

Payment Administration:

• Process invoices, payments, and reimbursements related to branding and sustainability activities, ensuring accuracy and compliance with company policies and procedures.
• Maintain records of financial transactions and reconcile expenses to budget allocations.
• Coordinate with finance and accounting teams to resolve any payment-related issues or discrepancies.

Administrative Support:

• Provide administrative support to the Brand and Sustainability Team, including scheduling meetings, preparing agendas, and drafting correspondence.
• Maintain documentation and records related to branding and sustainability projects, ensuring proper organization and accessibility.
• Assist in the preparation of presentations, reports, and other materials for internal and external stakeholders.

Vendor and Agency Coordination:

• Assist in obtaining quotations from vendors and agencies for branding materials, promotional items, and event management services.
• Collaborate with vendors and agencies to ensure timely delivery of services and adherence to budgetary constraints.
• Conduct research to identify new vendors, agencies, and partners that align with the company's branding and sustainability goals.

Trend Research:

• Stay updated on the latest trends in industry merchandise, exhibitions, branding, and sustainability initiatives worldwide.
• Analyze market trends and competitor activities to identify opportunities for innovation and differentiation.
• Provide insights and recommendations to enhance the company's branding and sustainability strategies.

• Diploma or equivalent certification in Marketing, Business Administration, Logistics, or related field.
• 3-5 years of experience in operations, administration, or logistics management, preferably in a corporate environment.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent attention to detail and accuracy in financial record-keeping and administrative tasks.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience with financial software or systems.
• Effective communication skills with the ability to collaborate with cross-functional teams and external partners.
• Interest in branding principles and sustainability practices.

As a Product Support Assistant at Eastern & Oriental Express, a Belmond Train, you will be responsible for delivering exceptional service and unforgettable journeys. Assist in the coordination and execution of support activities for our train operations. This role involves providing technical and administrative support to ensure smooth operations and enhance passenger experiences. The ideal candidate is proactive, organized, and possesses excellent communication skills.

Primary Responsibilities include,

• Assist in the preparation and distribution of product information and support materials.
• Coordinate with various departments to ensure timely resolution of product-related issues.
• Handle customer inquiries and provide support via phone, email, and in-person interactions.
• Maintain accurate records of support activities, issues, and resolutions.
• Monitor product performance and provide feedback to the Product Support Manager.
• Participate in regular meetings with the Product Support team to discuss progress, issues, and improvements.
• Support the implementation of new products and services.
• Assist in the preparation of reports and presentations for management.
• Perform other duties as assigned by the Product Support Manager.

Eastern & Oriental Express is relaunching on February 19, 2024. In preparation, Belmond is recruiting a new team of genuine, authentic people with a passion for travel, discovery, and guest interaction. We seek a diversity of talents and prize attitude above skills: full training will be given for the right people, and the new team will be able to practise working together and forge a great team spirit prior to the launch date. 

Eastern & oriental express: a living legend 

Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.  

Everything about our train is extraordinary – and we want you to be, too. 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

The Belmond & LVMH Family 

The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. 

Requirements

• Previous experience in luxury hospitality experience
• Minimum 3 years of experience in customer service principles and practices.
• Familiarity with product support and troubleshooting processes.
• Excellent communication and interpersonal skills
• Professional and polished appearance
• Flexibility to work a variety of shifts, including weekends and holidays

We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude. 

International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.  

Experience in the hospitality industry is a bonus, but not a necessity. You could be from an independent restaurant or bar, have worked in luxury retail or private villas, or be a tour guide. 

At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: 

• Competitive salaries and insurance plans. 
• Complimentary and preferred rate experiences at our iconic destinations. 
• Wellness programs 

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys. 

About the role

The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Oversee WH activities meeting customer’s requirement (include Pick/Pack, Receiving, Outgoing Automation and Ecom activities)

• Manhours and OT Monitoring

• Involvement in Warehouse 5S, Safety and QHSE topics

• Must be supportive and initiative on continuous improvement

• Support solutions team on WH related projects

• Manhours and OT Monitoring

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations

• Ensure team understanding and implementation on Bollore’s Value in daily work behaviours

• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes

• Plan and monitor team development together with HR Division

• Ensure updated Job Description availability for the team by coordinating with HR Division

• Ensure all changes in Department / Section communicated properly to the team

The Successful Candidate

• Diploma & Above

• 3-5 years of warehouse experience

• Preferably in logistics related field, 3PL is preferred

• Possess forklift license is a bonus

• Ability to speak well confidently and build rapport with customers

• Good MS Excel skills

• Strong mentality and interpersonal skills