Job Description:
Conceptualise & spearhead marketing initiatives to positively profile and increase awareness to reach identified target audien..
Job Description:
Conceptualise & spearhead marketing initiatives to positively profile and increase awareness to reach identified target audiences and stakeholders in an effective manner
Research and identify current marketing trends and new business opportunities to support the promotion of the company’s products and services
Uphold the organisation’s reputation through the execution of public relations activities and managing customer feedback through front-facing email accounts, Google reviews and other relevant platforms
Develop and maintain long-term relationships with healthcare professionals, insurance partners, medical concierges and other third-party platforms to drive a pipeline of leads and referrals to the company
Other relevant ad-hoc tasks as assigned
Job Requirements:
Bachelor Degree in Communication Studies, English, Journalism, Public Relations or other related disciplines.
Degree in marketing, communications or business with at least 3-5 years of relevant work experience. Candidates with other related experience may also be considered
Job duties:
You will support the day-to-day operations within warehouse:
To pick cargo from the cargo racks according to order list
To move the c..
Job duties:
You will support the day-to-day operations within warehouse:
To pick cargo from the cargo racks according to order list
To move the cargo from cargo racks to the designated area for re-packing and re-labelling
To perform careful packing & unpacking of the required cargo
Tally the cargo according to the receiving/dispatch report.
Requirements:
• Possess NITEC / GCE 'O' Level qualifications
• Ability to multitask
• Good communication skills
• Good team player
• Meticulous, details oriented
Primary Purpose:
Functions as a senior technical specialist or in a lead role in mechanical design. Works independently and applies advanced engineeri..
Primary Purpose:
Functions as a senior technical specialist or in a lead role in mechanical design. Works independently and applies advanced engineering techniques and analyses for problems and methods.
Responsibilities:
Concept, Functional, Preliminary and detailed design of mechanical process systems for water and wastewater treatment plants, including screening equipment, physical-chemical treatment plants, biological treatment plants, blower equipment, odour control plants, disinfection plants and sludge treatment plants
Concept, Functional, Preliminary and detailed design of various pumping systems for water, wastewater and sludge treatment plants
Concept, Functional, Preliminary and detailed design of ancillary systems including chemical feed systems, mechanical ventilation systems, and drainage systems
Preparation of General Arrangement and equipment layout drawings
Preparation of mechanical process equipment and pump specifications
Mechanical equipment and pipe sizing and calculations
Review and evaluation of vendor submissions
Coordination with other disciplines e.g. civil, structural, electrical, building services, and instrumentation & control designers
Lead meetings, discussions with clients, contractors and vendors
Provide engineering support for bids & proposals
Provide engineering support during construction
Provide engineering support during testing and commissioning
Provides project cost estimates to client
Design management and project management of proposals and projects where the scope is primarily mechanical / process
Preferred Qualifications
A Professional Engineer (PE) registered with Professional Engineers Board Singapore or Chartered Engineer
Possess a university engineering degree (mechanical)
Candidate shall have minimum of 10-15 years’ experience in the mechanical design of wastewater treatment (municipal and industrial)
Able to work independently in producing the project deliverables to meet project timeline
Leads and guide a team of engineers and carries out QA/QC work on their designs
Proficient in written and oral communication with good interpersonal skills
Job Summary:
We are looking for a detail-oriented and organized Administrative Assistant to support the production team in managing daily operations. ..
Job Summary:
We are looking for a detail-oriented and organized Administrative Assistant to support the production team in managing daily operations. The ideal candidate will assist with scheduling, inventory management, and document handling to ensure smooth production processes.
Key Responsibilities:
Assist in coordinating and scheduling production activities.
Maintain and update production records, reports, and documents.
Monitor inventory levels and coordinate with the procurement team to ensure materials are available.
Support the production team with administrative tasks such as data entry, filing, and report generation.
Communicate with other departments to ensure timely and efficient production.
Help resolve any production-related issues by providing administrative support.
Track and report production progress and performance metrics.
Qualifications:
High school diploma or equivalent; additional administrative or production-related certification is a plus.
Proven experience in an administrative or production support role.
Strong organizational and time management skills.
Proficiency in MS Office (Excel, Word, etc.).
Excellent communication skills, both written and verbal.
Ability to work well in a team environment and under pressure.
Job Description & Requirements
About The Company
CellResearch Corporation (CRC) was founded in 2002 as a contract research provider focusing on sk..
Job Description & Requirements
About The Company
CellResearch Corporation (CRC) was founded in 2002 as a contract research provider focusing on skin cells. In 2004, the company made the discovery that the umbilical cord lining of mammals was an abundant source of both mesenchymal and epithelial stem cells. Today, the company owns this technology through a family of patents and holds the rights to commercialise this technology in most major markets globally.
CellResearch Consumer Health (Formerly known as CALECIM® Cosmeceuticals) is a wholly owned subsidiary of CRC and produces an innovative range of skin and hair care products using cord lining stem cell media to power its products. It is used in medical hair and aesthetic clinics for in-office treatments and as part of an at-home anti-aging skincare regime. It is distributed globally through over 600 aesthetic physicians and online via its own website. It has a key distribution partnership with Menarini Group across South East Asia.
CRC partner, Cordlife offers parents the opportunity to bank their child's umbilical cord tissue alongside their cord blood. Cordlife has what is believed to be the largest licensed bank of umbilical cord tissue globally. As cell therapies move into the clinic, Cordlife will have the ability to expand stem cells from a banked umbilical cord for autologous and donor-related uses.
The Executive Assistant is responsible for providing comprehensive support to the CEO, the Executive Management Team and managing the organisation’s office operations. This role is also required to support the CEO and his family as a Personal Assistant.
About The Position
The ideal candidate should have previous experience as an Executive Assistant or a similar role, with strong organisational and time management skills, be tech savvy and excellent at managing travel arrangements.
Job Description
· Support the CEO in all aspects of his daily work, managing calendars and meetings, booking meeting rooms, communicating and organising meetings across multiple time zones, restaurant bookings, and other logistic arrangements.
· Organise extensive travel arrangements for the CEO, Founding Partners, Executive Management Team and sales and distribution team not limited to visa application, on arrival health declaration, flight bookings (both redemption and commercial), transport arrangement, accommodation, preparing detailed meeting schedules and any other relevant travel documents.
· Keep the CEO advised of time-sensitive and priority issues, ensuring appropriate follow-up and redirecting matters as appropriate.
· Document event requests, objectives and operating requirements adhering to budget requirements for review
· Sourcing of venues, organise and coordinate conferences and events as an in-house corporate event planner globally - Work with vendors to effectively manage and coordinate logistics for conferences and special events
· Work hand in hand with other Executive Assistant in our Annual Investors Conference and any off-site events, assist with work overflow as and when capacity allows
· Process travel expenses and reimbursements for the CEO
· Visitors greeting, preparing drinks, and providing support when required
· Manage mail and both incoming and outgoing correspondence, mail, email and initiated actions to respond or direct messages for managers
· Handle incoming calls and direct them to the respective parties
· Liaise with the Finance department on the submission of monthly invoices/tax invoices, credit card statements and billings in a prompt manner
· Manage the office filing system and update the leave management system via HR Easily to efficiently handle documentation and capture leave records.
· Manage office vendors and service providers, supervise the maintenance or replacement of office equipment, oversee pantry supplies, stationery requisition and building management matters.
· Arrangement of employees’ building access cards, business cards, fingerprint registration and office keys, etc
· Maintaining employee records, and purchasing monthly birthday gifts for local and overseas staff
·Organising company events such as Chinese New Year and Christmas get-togethers.
· Personal matters such as monthly payments, phone bills, personal/car insurance, road tax renewal, social clubs, household matters, and domestic helpers.
· Provide support as a Personal assistant to the CEO’s extended family who resides mainly in the UK, not limited to household matters, school fees, flight bookings, transportation arrangements, special occasions such as birthday meals/parties, dining reservations and personal holidays.
· Any other administrative support as required
Skills and Qualifications
· Diploma and/or Degree in any discipline
· At least 5 years of Executive Assistant/Personal Assistant experience to the Executive Management
· Proficiency in MS Office applications, not limited to Teams, Zoom, Dropbox
· Proficiency in spoken and written English
· Fast learner, good team player and possess strong interpersonal & communication skills
· Problem solver, positive mindset and willing to learn attitude
· Organised, resourceful and ability to multi-task and work under pressure
· High level of initiative and being proactive
· Discretion and confidentiality in handling sensitive information
Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Assistant Manager, Retail..
Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Assistant Manager, Retail Operations, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.
Duties of Assistant Manager, Retail Operations:
Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
Asset Management: Review and implement annual Asset Plans for each property.
Receptionist cum Admin Assistant (MOE Primary School)
Full-time
Full-time
Junior Executive
Singapore, Singapore
Customer Service
1 month ago
Role:
This is a full-time, onsite, School Receptionist role in MOE School (Primary). If you are selected,
You will work closely with the Administratio..
Role:
This is a full-time, onsite,School Receptionistrole in MOE School (Primary). If you are selected,
You will work closely with the Administration Manager / Principal/ School Leaders in an MOE school (nearest MRT: Sembawang) in the day-to-day activities.
Company provides endless opportunities for career progression and better work - life balance.
Responsibilities:
• Manning of General office counter during school office hours.
• Provide support in administrative work that include simple sorting of documents, filing and data entry.
• Render first aid to injured students coming to the General office.
• Any other administrative tasks assigned by the Administration Manager and school leaders.
Job Requirements:
O’ level certification
2 years’ experience in similar receptionist or counter jobs, with experience working in a Primary school context.
Basic knowledge in computer skills, such as Microsoft Word and Microsoft Excel
The Personnel should also preferably have some experience in providing first-aid.
Summary:
Contract Period: From 1 Jan 2025 to 31 Dec 2025.
Working Hours:
• Mondays to Thursdays: 8:30am to 5:45pm, inclusive of 45 minutes lunch break.
• Fridays: 8:30am to 5:15pm, inclusive of 45 minutes lunch break.
• Service not required on Saturdays, Sundays and gazetted public holidays.
RESPONSIBILITIES
1. Operates as the point of contact for assigned to address customers’ needs on commercial matters
2. Assist in Company-wide negoti..
RESPONSIBILITIES
1. Operates as the point of contact for assigned to address customers’ needs on commercial matters
2. Assist in Company-wide negotiations with existing customers, including
preparation of proposals, contracts and discussion of the contract terms and conditions
3. Liaise with other divisions and departments on customers’ requirements
4. Tracks customer account metrics
5. Develops and maintains long-term relationships with existing customers accounts
6. Conduct surveys to measure customer satisfaction on a quarterly annual basis
7. Prepare reports for management reporting purposes
8. Identifies opportunities to grow business with existing customers
9. Identify business process gaps and coordinate business/system process improvement initiatives through teamwork with relevant stakeholders to meet required objectives
10. Coordinate and collaborate with both internal and external stakeholders to ensure a clear understanding of the current AS-IS state, processes and relationships for Commercial
11. Provide guidance to consultants to map the To-Be state and propose solutions that meet objectives, drive continuous improvement for Commercial
REQUIREMENTS
1. Singapore Citizen / Singapore PR
2. Good Honours Degree in Engineering (Aerospace / Mechanical / Electronics Engineering) or Business
3. Excellent analytical, interpersonal, presentation and communication skills
4. Able to be creative in developing solutions
5. Relevant knowledge and experience in aviation/sales/commercial is an advantage.
6. Conversant in Microsoft Office such as Excel, PowerPoint and Word
7. SAP background and experience would be an added advantage
8. Stakeholder and project management
SIAEC is proud to have received the 2024 'Gold Standard in Excellence in Talent Management & Acquisition Award' from the Singapore Human Resources Institute.
At SIA Engineering, we are committed to ensuring your personal information is protected and never misused. Personal data collected will be used or disclosed only for the purposes of your job application and potential employment with SIA Engineering, such as for assessing and evaluating your suitability for employment in any current or prospective position within the organization and verifying your identity and accuracy of the personal details and other information provided.
By submitting your application for this position, you consent to:
a) the collection, use and disclosure of your personal data by SIA Engineering for the purposes of your application and potential employment with SIA Engineering, including disclosing such personal data to any of SIA Engineering’s subsidiaries, affiliates or related corporations (if necessary for the processing of your job application); and
b) SIA Engineering’s retention of your personal data for 1 year for consideration of future job opportunities (where applicable)
Candidates are not required to pay SIA Engineering, any Agents, or Sub-Agents representing the organisation a recruitment fee or other fees relating to their application / employment.
Job Description:
Greet guests and attend to enquiries
Visitor registration and scheduling appointments
Provide administrative support to the de..
Job Description:
Greet guests and attend to enquiries
Visitor registration and scheduling appointments
Provide administrative support to the department
Assist pharmacists and senior pharmacy technicians in handling routine task in pharmacy administration
Prepare statistics and reports for supervisors
Any ad hoc duties as per assigned
Job Requirement:
Minimum GCE O Level
Can commit minimum 2- 3 months
Training provided
Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.
** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**
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Are you an organized, detail-oriented professional looking to make a difference in a dynamic accounting firm? We’re searching for a talented Adminis..
Are you an organized, detail-oriented professional looking to make a difference in a dynamic accounting firm? We’re searching for a talented Administrative Assistant to join our team and help us keep everything running smoothly.
Key Responsibilities:
Serve as the first point of contact for clients—answering calls, emails, and welcoming visitors.
Manage schedules, appointments, and meetings for team members.
Handle correspondence, document preparation, and file management.
Maintain office supplies and ensure a smooth-running workplace.
Assist with invoicing, expense tracking, and basic accounting tasks.
Prepare and issue billing to clients.
Prepare secretarial work such as drafting letters and maintaining records.
Handle personal assistant tasks for the Director, such as managing personal schedules or travel arrangements.
Take on any ad-hoc tasks assigned by the direct report supervisor.
Support team members with administrative and organizational tasks as needed.
Qualifications:
O-Level or Diploma in any relevant field.
Proven experience as an administrative assistant, office manager, or similar role (experience in an accounting or financial environment is a plus).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort with office technology.
Excellent organizational and multitasking skills.
Strong written and verbal communication abilities.
A proactive attitude with a high level of professionalism and confidentiality.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional development and growth.
A friendly and supportive work environment.
The chance to be part of a firm that values your contributions
Summary
As an Administrative Assistant, you will provide crucial support to the operation team in managing daily administrative tasks. Your role will ..
Summary
As an Administrative Assistant, you will provide crucial support to the operation team in managing daily administrative tasks. Your role will involve assisting with administrative duties, organizing schedules, coordinating, and maintaining office records. Your contribution will help ensure efficient operations and smooth communication within the office.
Duties and Responsibilities
Perform administrative works and liaise with hospital & HQ on all administrative
matters.
File documents and records.
Maintain and update staff records (Claims, AMS, MC, OT etc.)
Maintain general housekeeping of offices.
Maintain notice boards.
Monitor and maintain First Aid Box.
Raise and monitor Purchase Request.
Coordinate and ensure PO, DO and invoice are correct, authorized certified and
approved.
Organize and maintain files and databases in a confidential manner
Manage communication including emails and phone calls
Schedule appointments, meetings, and record meeting minutes
Maintain and order office supplies
Receive invoices and review for accuracy
Perform any other duties as assigned by Food Service Manager.
JOB SCOPE
Summary of Job Responsibilities
Job Responsibilities
Help manage the day-to-day operations of the Housekeeping Rooms & Suites.
Cond..
JOB SCOPE
Summary of Job Responsibilities
Job Responsibilities
Help manage the day-to-day operations of the Housekeeping Rooms & Suites.
Conducts daily briefings and attend meetings
Help provide management and supervision to the Housekeeping Rooms & Suites Team Members on all shifts.
Check VIP rooms prior to check in and in-house.
Ensure that the requirements of VIP arrivals and in-house guests are managed well.
Ensures turndown services are done in accordance to Marina Bay Sands standard.
Handles all complaints and guest surveys pertaining to housekeeping service.
Ensure that Housekeeping leaderships are kept fully aware of all feedback from either guests or other departments.
Conducts regular inspections of rooms ensuring standards of cleanliness is always maintained.
Ensure that the turnaround of the “House Status” is timely
Be proactive in safety and accident prevention. Ensure that all Team Members are adequately trained in the use of housekeeping cleaning and sanitizing chemicals as well as lifting techniques and other potentially hazardous parts of their daily work.
Ensure a clean, safe and pleasing environment for all Guests and Team Members.
Help manage operating costs, especially labour, productivity and operating supply consumption.
Help develop and implement clear, detailed training programs which match the needs of Team Members with a wide range of skills, languages and cultures.
Supervise, train, schedule, mentor, develop and evaluate Team Members.
Ensure all tasks are performed on time and according to safety standards.
Help monitor consumption and wastage of : equipment; guest supplies: cleaning supplies: and linen supplies.
Help ensure that linen and operating supplies are available in sufficient quantities, while minimizing the value of stock on hand.
Recommend the timely replacement of guest room and suite supplies and equipment.
Participate in research, development, evaluation and implementation of new products, services, technology and processes in anticipation of changing customer needs.
Maintain close liaison with all other Departments so that their Housekeeping operational needs are met by the Department.
Help manage periodic cleaning programs.
Conducts bi-annual and annual Performance Appraisals providing honest and appropriate feedback.
Ensures that team members are always fairly treated without favour or unfair expectations.
Ensures that team members are fairly and professionally rostered and are allocated work assignments which are appropriate for their rank and capability to meet the demands expected.
Ensures high standard of personal presentation and grooming, acting as positive role model.
Perform all duties in accordance with Marina Bay Sands policies and within the realm of the Marina Bay Sands Company vision, mission and values.
Core Leadership Competencies
Change Management – Generates activity and seeks new challenges to improve work performance. Demonstrates an optimistic outlook and recovers quickly from failure.
Decision Making – Makes sound decisions quickly under pressure. Takes calculated risks based on adequate information and analysis. Makes rational, balanced judgments on the basis of available information.
Managing the Work of others – Works with an orientation to the future. Sets clear, appropriate, and well defined, quality objectives. Encourages others to comply with legal and personal obligations. Plans while taking into account change and possible difficulties. Provides teams with clear direction and keeps them focused on tasks. Actively supports autonomy and empowerment through appropriate delegation of work. Sees projects through to completion; ensures key objectives are met.
Motivating and Influencing Others – Creates a climate of teamwork by encouraging harmony, co-operation and communication. Cares for others by monitoring their well-being; Inspires a positive attitude to work among subordinates and persuades others so that they can adjust their positions and readily gains agreement and support from others. Respects the contributions of others.
People Development – Encourages a culture of continuous personal and worked-related improvement through own actions and ensures learning from successes and failures. Guides and coaches team members. Passes on personal expertise and draws on the diverse backgrounds, skills and knowledge of people while defining and reinforcing standards and appropriate behaviour.
Problem Solving – Reconciles conflict and probes for information for more in-depth relevant information for decision-making. Analyses numerical data and relevant sources of information in order to draw appropriate conclusions and check facts to establish causes and effects. Produces new ideas and a range of solutions to meet the demands of the situation.
Time and Task Management – Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; respects and follows company policies; shows organizational commitment; ensures safety at the workplace. Shows receptiveness to being managed and co-operates willingly; demonstrates detailed job knowledge, manual ability and technical expertise in one’s own area.
Integrity – Acts consistently in accordance with clear ethics and values and models high standards of behaviour for others through one's own actions; maintains confidentiality and upholds agreements made with others; able to relate to people from different cultures; and maintains a balance between work and personal life so neither affects the other negatively.
JOB REQUIREMENTS
Education & Certification
Minimum College Diploma or University Degree in Hotel Management.
Experience
At least 3 years in a supervisory role in a five star hotel housekeeping or related environment.
Ability to successfully operate large-scale, high pressure environment with sudden change in business levels
Knowledge in multi-cultural service protocols and standard.
Experience in hotel pre-opening/renovation at supervisory/managerial levels.
Competencies
Fluent in English
Strong leadership competencies.
Good time management, organizational, communication and motivational skills.
Meet the attendance guidelines of the job and adhere to departmental and company policies.
Ability to drive consistent excellence in repetitive process driven task.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
Purpose
As a Logistics Admin Assistant, you will help ensure smooth logistics and inventory operations. You will handle shipments, manage stock, and s..
Purpose
As a Logistics Admin Assistant, you will help ensure smooth logistics and inventory operations. You will handle shipments, manage stock, and support administrative tasks.
Job Duties
Shipment Coordination: Work with forwarders to organize import and export shipments, including booking and scheduling.
Local Deliveries: Handle and track local deliveries to ensure they are completed on time.
Packing & Preparing Shipments: Pack and prepare goods for outgoing shipments, making sure all documents are correct.
Shipping Documentation: Manage all shipping and delivery paperwork.
Receiving Stock: Help receive and sort incoming stock to keep inventory up to date.
Data Entry: Enter and update inventory data into the system.
Stock Taking: Assist with counting and checking stock, ensuring accurate records.
Store Management: Take charge of managing the store and keeping track of stock movements.
General Admin Tasks: Help with filing, data entry, and other administrative duties as needed.
Requirements:
Experience:
• At least 1 year of experience in logistics, warehouse work, or a similar field. Entry-level candidates are welcome to apply.
• Experience in managing shipments, inventory, and stock control.
Qualifications:
• Minimum GCE 'O' Level or equivalent.
• Any certification in logistics or inventory management is a plus, but not required.
Other Requirements:
• Basic computer skills (e.g., MS Office, using inventory systems).
• Must be able to communicate in Chinese to work with the China factory and suppliers.
• Must be able to work independently and manage tasks on your own.
• Willing to work overtime or on weekends when required (overtime is claimable).
• Physically fit to handle manual tasks when needed.
• Detail-oriented with good organizational skills.
Key Competencies Required for the Job: (Core & Behavioural)
Core Competencies:
• Knowledge of logistics, shipments, and inventory management.
• Able to use basic computer systems for data entry and inventory tracking.
Behavioural Competencies:
• Quick learner, willing to take on new tasks.
• Able to work well independently and with a team.
• Can stay calm and work efficiently, even under pressure.
• Good communication skills to work with colleagues and external partners.
Join the Bacha Coffee team
Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiq..
Join the Bacha Coffee team
Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...
Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.
The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.
We are looking for a dynamic individual to become the bridge between Bacha Coffee’s online community and the MarComs team, by building relationships with the online audiences through content engagement and moderation across a multitude of online platforms (Instagram, Facebook, Youtube, Google etc) on a global level. The individual will also be liaising with the agency in charge of China social platforms (WeChat, Weibo and Little Red Book) to be on top of online conversations. The ideal candidate would have impeccable problem-solving skills, listen and report online conversations from current/aspiring brand consumers and have excellent communication, with the support of his/her superior(s).
We are growing the team in a time of exciting continued global expansion, and you will have a platform to gain valuable experience and be challenged to think strategically as well as execute in an effective manner a varying range of tasks. You will be working with an energetic and dynamic team with opportunity for career growth and deliver impact with guidance from leaders with strong industry experience.
Primary Relationships:
The position works within the Corporate Communications Team, with the occasional support of the Customer Care department.
The position will have dual reporting; where the incumbent reports directly to the Assistant Marketing Director, alongside the Social Media Team.
Outside the organization, the position coordinates primarily with the brand’s online audiences on all social media channels.
Job Descriptions:
Engage with all mentions and reposts to continue building a strong sense of community with the brand’s audiences
Answer all customer queries on social media platforms in a timely manner and, where appropriate, transfer customer’s request to the Customer Care department to obtain specific information and escalate cases if needed
Monitor daily/weekly/monthly performance on key operational metrics and execute timely interventions to ensure Customer Care matters are resolved
Create monthly listening reports for the Social Media team
Identify any challenges, gaps and opportunities in current Community Management SOPs and proactively suggest appropriate improvements and solutions to address them
Document all resolved cases and most frequently asked questions in the internal database for tracking and improvement purposes
Abide to Bacha Coffee’s policies and standards whenever addressing any customer online
Requirements:
At least 2 years of experience in a customer service environment
Good customer care and excellent communication skills
Display strong willingness to learn and initiative
Able to work under pressure and tight timelines
Experience dealing with local and international markets and customers
Fluent both written and oral in English; proficiency in other languages would be a plus
Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.
- Send your resume to here to apply, include in the message where you learned about the job post