OVERVIEW & IMPACT:

Samsung Electronics Device Solution is a global leader in Semiconductor technology. The selected incumbent will be part of the Human Resources and General Administration team in Singapore and will be responsible for the daily administrative related support to the team .

JOB RESPONSIBILITIES:

• Create Purchase requisition, Purchase Order, Goods Received Note and adhoc billing
• Vendor invoice management, Internal approval administration( Example L&D registration, system pre-approvals etc)
• On-boarding and off-boarding matters such as getting the work space ready
• Office and Facilities Management
• Travel arrangement and Management
• General admin duties & Company Events Support

QUALIFICATIONS & REQUIRED SKILLS:

• At least 5 years of General administration experience
• Proficient with MS and Powerpoint Excel
• Good Team player
• Detail oriented with good organizational skills
• Ability to multi-task and adapt to changing priorities
• Ability to work independently with minimum supervision

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

• Handle Administrative work
• Assist in Social Media marketing content when needed
• Classroom management
• Assist to coach and guide school homework to primary school children
• Assist to handle routine of the children and ensure their holistic wellbeing
• Conduct in-house enrichment classes and ensure lesson plans are delivered
• Answering to telephone calls, emails, and walk-in customers
• Issuing of invoices, fee collection and data management in CRM system
• Marking of assessment worksheets
• Interact with and engage children during group activities
• Handle administrative matters to support enrolments and centre operations
• Other duties at front counter
• Other operations and administrative duties as required
• Need to work on weekends
• Locations: Punggol and Hougang

• Salary: $5,000 -$6,000
• Mon to Friday 8am to 5pm
• Location: Penjuru Lane (Transport provided @Jurong east)

Roles & Responsibilities

• Prepare correspondence emails, letters, statements, documents, and reports
• Draft company's policies, regulations, rules, and supervise the implementation.
• Manage filing and document control for company policies, regulations, SOPs, contracts & agreements, reports, and other administrative documents.
• Possess legal knowledge and liaise with lawyers when required.
• Fully in charges the administration department and manage administrative issues for the company.
• Process administrative work related to government authorities, associations, the company’s head office, customers, and visitors.
• Handle administrative and logistical arrangements for customers and visitors.
• Organize events by coordinating with relevant departments for planning and implementation.
• Collect training requirements from relevant departments, prepare the company training plan, and supervise its implementation.
• Collect and arrange daily and weekly activities for company management.
• Manage vehicles and drivers for the company.
• Provide backup support for colleagues in IT and HR positions.
• Undertake any other ad-hoc tasks and duties as assigned by superiors.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Description

• Industry/ Organization Type: Tuition Centre
• Position Title: Administrative Clerk / Customer Service Admin
• Working Location: North-East – Hougang (Walking distance to the company)
• Working Hours: 5 days, rotating shifts (10 AM-6 PM or 1 PM-9 PM based on class schedule); 5.5 days during probation
• Salary Package: Up to SGD 3500 + AWS
• Duration: Permanent

Key Responsibilities

• Assist walk-in customers, and manage inquiries received via phone and email.
• Ensure timely follow-up and resolution of all customer inquiries through effective communication and coordination.
• Handle the processing of class registrations, invoicing, and issuance of payment receipts.
• Maintain communication with existing customers through phone calls, text messages, and emails.
• Liaise with external vendors and suppliers to coordinate services.
• Carry out various administrative tasks to support daily operations.

APPLY NOW!!!

• Min. O level
• Min. 1 year of working experience, preferably have experience in tuition or enrichment centres
• Availability to work on weekends, excluding public holidays

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71496 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

• Company located at Kaki Bukit

• Monday – Friday 8am – 5pm

• AWS + Variable Bonus

• Excellent Welfare & Benefits

• Well Established Packaging Solutions Company

Job Scope

• Responsible for Billing process, issuance of Delivery Order and Sales Invoices.
• Liaise and coordinate with sales teams on order processing and delivery arrangement.
• Collaborate with warehouse to ensure timely delivery.
• Ensure all orders are delivered to customers within the timeframe.
• Issue PO to vendor and follow up on the scheduled delivery.
• Manual updates of stock balance in Excel. Coordinate with warehouse team on stock balance. Prepare meeting minutes and disseminate to relevant parties.
• Attend to phone calls and email queries.
• Any other duties assigned. Required Skills.

Requirement

• GCE O Level or Diploma in Accounting or relevant discipline
• 1 – 3 years of relevant work experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Salary: $5,000 -$6,000
• Mon to Friday 8am to 5pm
• Location: Penjuru Lane (Transport provided @Jurong east)

Roles & Responsibilities

• Prepare correspondence emails, letters, statements, documents, and reports
• Draft company's policies, regulations, rules, and supervise the implementation.
• Manage filing and document control for company policies, regulations, SOPs, contracts & agreements, reports, and other administrative documents.
• Possess legal knowledge and liaise with lawyers when required.
• Fully in charges the administration department and manage administrative issues for the company.
• Process administrative work related to government authorities, associations, the company’s head office, customers, and visitors.
• Handle administrative and logistical arrangements for customers and visitors.
• Organize events by coordinating with relevant departments for planning and implementation.
• Collect training requirements from relevant departments, prepare the company training plan, and supervise its implementation.
• Collect and arrange daily and weekly activities for company management.
• Manage vehicles and drivers for the company.
• Provide backup support for colleagues in IT and HR positions.
• Undertake any other ad-hoc tasks and duties as assigned by superiors.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Salary: $5,000 -$6,000
• Mon to Friday 8am to 5pm
• Location: Penjuru Lane (Transport provided @Jurong east)

Roles & Responsibilities

• Prepare correspondence emails, letters, statements, documents, and reports
• Draft company's policies, regulations, rules, and supervise the implementation.
• Manage filing and document control for company policies, regulations, SOPs, contracts & agreements, reports, and other administrative documents.
• Possess legal knowledge and liaise with lawyers when required.
• Fully in charges the administration department and manage administrative issues for the company.
• Process administrative work related to government authorities, associations, the company’s head office, customers, and visitors.
• Handle administrative and logistical arrangements for customers and visitors.
• Organize events by coordinating with relevant departments for planning and implementation.
• Collect training requirements from relevant departments, prepare the company training plan, and supervise its implementation.
• Collect and arrange daily and weekly activities for company management.
• Manage vehicles and drivers for the company.
• Provide backup support for colleagues in IT and HR positions.
• Undertake any other ad-hoc tasks and duties as assigned by superiors.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job Description

1. Provide administrative support to teachers in the planning and delivery of Co-Curricular Activities (CCA), Values-in-Action Activities (VIA) and Direct School Admission (Sports) in a timely and organised manner
2. Update students' records for CCA, VIA and Physical Fitness Test (PFT) and collate data accurately for simple department reports to assist in analysis for CCA Allocation, LEAPS system, VIA and PFT results
3. Provide administrative and procurement support to teachers in the management of coaches/instructors contracts and renewal process
4. Provide support for logistics and inventory management of equipment and resources
5. Provide operational support to teachers in covering and managing CCA training sessions in their absence. This includes admin roles (attendance taking), working with coaches/instructors as well as ensuring the well-being of the students
6. Provide support in the management of safety of students during PE and CCA activities and events
7. Any other duties as assigned by the school

Job Requirements

• Minimum diploma in any discipline with relevant experience
• First Aid, CPR and AED certification preferred
• Good excel skills and comfortable working with new systems and applications i.e. CCA Management System, School Cockpit applications
• Good written and verbal communication skills
• High level of accuracy and good eye for details
• Able to see potential problems in work processes and suggest possible solutions
• Good organisation and time management with the ability to work independently on tight deadlines and under pressure
• Good customer service skills with the ability to build appropriate professional yet friendly working relationships with staff and students
• This is a 2-year contract (renewable)

About Us

Wolfgang Violin Studio, founded in 2009, established a music academy in Singapore that focuses on Violin, Piano, and Cello. https://www.wolfgangviolin.com/copy-of-about-us

We are looking for

A full-time Administrative and Accounts Executive

Are you a detail-oriented individual with a passion for music and a knack for numbers? Join our team at the music school as an Administrative and Accounts Executive, where you will be a key support role in managing the financial aspects of our operations.

Key Responsibilities

Supports the Finance Manager for the following roles:

• Performs bookkeeping and accounting work to ensure effective recording and punctual submission of financial reports for management.
• Payroll processing, CPF calculations, quarterly GST submissions, and income tax filings.
• Calculates monthly sales commissions, consolidates financial information, and updates database.
• Generate relevant financial reports as required by management.
• Optimise the use of technology for work efficiency.
• Interacts with the Ministry of Manpower (MOM) for work pass management.
• Maintains fixed assets schedules, manages inventory codes, and reorders supplies as needed.
• Collaborates with the customer service and operations team to ensure prompt accurate responses for inquiries. Oversee fee collection processes.
• Periodical review and proposal of relevant government grants. Manage grant application process.
• Explores opportunities for engagements with different government agencies.
• Other work as required by the Finance Manager or by Management

Requirements

• Efficiency in Microsoft Office (Word/Excel)
• Comfortable with the use of technology for workplace efficiency, knowledge of software: EPOS, Metro, Favour, and Carbonate is an advantage but not compulsory
• Knowledge of IFRS 116 accounting standard preferred
• Positive attitude, willingness to learn and possess good work ethics
• Professional and resourceful, and able to work in a team or independently with minimum guidance
• Good organization and time management skills
• Strong proficiency in written and spoken English

Interested candidates can submit their application to [email protected] with their recent resume and complete details at https://tinyurl.com/FinGenOffice

Please indicate on your application heading Partimer or Full time.

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

The Job:

• Administrative support
• Quotations processing
• Compile reports
• Liaise with internal and external customers

The Requirements:

• Min 3-5 years of experience
• Relevant experience in Construction industry is an added advantage

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Monday - Friday : 8am-5pm
Location: Gul Way (2 ways company transport at Choa Chu Kang, Bukit Panjang, Teck Whye, Jurong West, Boon Lay)

KEY RESPOBILITIES

A) Human Resources

• Recruitment & Onboarding: Coordinate interviews, pre-employment checks, onboarding, and induction materials.
• Training: Manage employee training registrations, payments, and records.
• Leave & Claims: Update leave records, verify medical bills, and handle payroll-related claims.
• Medical Exams: Schedule and monitor periodic medical check-ups.

B) Administration

• Inventory: Track and replenish stationery, first aid, uniforms and safety shoes.
• Office Equipment: Maintain office equipment and manage telco billing.
• General Admin: Handle main, inspections, calls and communications
• Reporting: Prepare monthly reports on supplies, inventory and claims.
• Other Duties: Support additional tasks as assigned.

KEY REQUIREMENT

• Singapore ONLY
• Diploma or higher in Human Resources, Business Administration or a related field.
• Previous experience in HR or administrative roles will be an added advantage.
• Strong organisational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• Attention to detail and accuracy in managing data and reports.
• Ability to multitask and prioritise tasks effectively.

Alternatively, you may send your application and resume in MS Words format to [email protected]

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Choo Tchi Seng
Registration Number: R1544906
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Location: Toa Payoh

JOB SCOPE/ KEY RESPONSIBILITIES

1. Answer telephone and email enquiries promptly.

2. Support fee collection and cash management and depositing cash/cheque into bank.

3. Coordinate all maintenance issues of the centre with the assigned technicians/companies.

4. Liaise with social worker, social work assistant and make arrangement for initial screening, case conference etc., as and when needed.

5. Prepare and dispatch various letters and memos to clients/caregivers.

6. Provide administrative support to the respective committees of various events, trainings of the centre and children services.

7. Handle the following Office administration matters:

• Organising and maintaining an efficient and effective filing system
• Maintaining inventories and fixed assets
• Maintaining clients’ records in soft and hard copy; and
• Collecting and maintaining monthly statistical records of programmes and activities
• Providing administrative, data entry, operations and procurement support
• Requesting and maintaining office supplies
• Participating in events organised / supported by SPD as when required
• Coordinating training programmes
• Attending and contributing to staff meetings; any other meetings as and when necessary

8. Any other duties assigned as and when necessary.

REQUIREMENTS

– At least an ‘O’ Level/’A’ Level/ITE Certification from a recognised educational institution

– Proficient in MS Office applications

– Good communication and problem-solving skills

– Experience or background in social service sector would be advantageous

Location: Singapore

Employment Type: Full-time

Key Responsibilities:

• Provide administrative support to ensure efficient operation of the office.

• Manage and maintain schedules, appointments, and travel arrangements for executives.

• Prepare, organize, and maintain documents, reports, and correspondence.

• Assist in coordinating meetings, taking minutes, and following up on action items.

• Serve as a liaison between internal teams and external stakeholders, ensuring effective communication.

• Handle office supplies, inventory, and vendor relationships.

• Perform general clerical duties such as data entry, filing, and record maintenance.

• Support other administrative and ad hoc duties as assigned.

Requirements:

• Bachelor’s degree or higher in Business Administration, Communications, or a related field.

• Minimum of 1 year of relevant administrative experience.

• Strong English communication skills, both written and verbal.

• Proficiency in Mandarin and understanding of Chinese culture to liaise effectively with Chinese-speaking stakeholders.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic office equipment.

• Excellent organizational, multitasking, and problem-solving skills.

• High level of professionalism and discretion in handling sensitive information.

• Strong attention to detail and ability to work independently in a fast-paced environment.

• Willingness to commit to long-term work in Singapore.

Preferred:

• Experience working in a multicultural environment.

• Familiarity with office management software or tools is a plus.

We look forward to having you join us! You're welcome to submit your resume to our email：[email protected]

Responsibilities:

• Assist in the preparation and distribution of HR-related documents, such as offer letters, contracts, performance reviews, and employee handbooks
• Assist with payroll processing, including data entry and calculating wages and deductions.
• Maintain accurate employee records, including changes in employee designation, salary and pay items.
• Verify timekeeping records and resolve any discrepancies or issues related to hours worked.
• Perform other clerical tasks assigned as and when needed
• Performs other adhoc duties as assigned

Qualifications & Requirements:

• Strong skills with HRM systems and Microsoft Office
• No experience required, training will be provided

We are the International Centre for Industrial Transformation (INCIT) is an International Organization focused on global thought leadership and innovation in global manufacturing transformation. We building up a transactional platforms to collect ESG data and generate analytics for micro and macro-economic views INCIT, we are going to develop multiple transactional IT-platforms.

We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities.

Your responsibilities include making travel and meeting arrangements, preparing reports and maintaining appropriate filing systems. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like MS Excel, PowerPoint, Word and office equipment. If you also have previous experience as a Secretary or Executive Administrative Assistant and familiarity within our industry, we’d like to meet you.

Ultimately, a successful Admin Assistant should ensure the efficient and smooth day-to-day operation of our office.

Responsibilities
Answer and direct phone calls
Organize and schedule appointments
Plan meetings and take detailed minutes
Write and distribute email, correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Order office supplies and research new deals and suppliers
Maintain contact lists
Book travel arrangements
Submit and reconcile expense reports
Provide general support to visitors
Act as the point of contact for internal and external clients

Event Organization

Handle First Level IT Support

Requirements and skills:

Proven experience as an Administrative or Office Admin Assistant

Knowledge of office management systems and procedures

Working knowledge of office equipment.

Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)

Excellent time management skills and the ability to prioritize work

Attention to detail and problem solving skills

Excellent written and verbal communication skills

Strong organizational skills with the ability to multi-task

You will be reporting to the Operations Manager.

Well, a lot – but we looking for a hands on person who is self-driven, and who has an emotional intelligence to do the right things and not just doing things right!

While the scope of the work is far-reaching, we will work closely with you on each piece to ensure success. If you have just started out on your career journey, seek a global role in an emerging field with exciting challenges, and value excellent step-by-step support to meet your development goals, click here to apply now.

Further information you can get under: www.INCIT.org

Part Time Human Resource Administrative Assistants

Job Responsibilities:

Assist in Recruitment & Onboarding:

• Manage end-to-end recruitment process including job postings, screening resumes, conducting interviews, and making job offers.
• Coordinate and facilitate the onboarding process for new hires, ensuring a smooth transition into the company.

Administrative Support:

• Maintain employee records, process HR documentation, and handle confidential information with discretion.
• Assist in the preparation of HR reports and metrics.
• Any other HR Ad hoc duties

Requirements:

· Excellent communication, interpersonal, and organizational skills.

· Proficient in Microsoft Office Suite

Location: Airline Road

Working hours: Monday – Friday (flexible hours)

Salary: $19/hr

Responsibilities:

1. Responsible for general office administrative support, including computer word processing, data entry, photocopying, document filing, documents/packages sending and receiving, etc.

2. Incoming phone calls handling.

3. Track stocks of office supplies and place orders when necessary.

4. Provide guideline to the cleaning assistant to maintain the office in clean and tidy manner.

5. Proofread contract related document and prepare internal document before and after contract signoff.

6. Prepare regular sales reports.

7. Handle Ad-hoc tasks assigned by supervisors.

Requirements:

1. Proven experience as an office administrator, office assistant, sales admin or relevant role.

2. Good at MS Office, Excel and general Windows operation.

3. Good communication and interpersonal skills.

4. Able to work Part Time (13:00 to 17:00, Monday to Friday, excluding Public Holidays).

We offer long-term career prospect and competitive remuneration package to the appointed candidate. For more information about us, please visit our website at http://www.axisoft.com.

Interested parties, please submit your CV to [email protected]. Personal data collected will be used for recruitment purposes only.

- Administrative Tasks:

Handling data entry, filing, and record-keeping.

Typing reports, letters, and other business documents.

Sorting mail and responding to it or distributing it to appropriate employees.

Fulfill other administrative ad hoc duties as requested by staff members

- Document Management:

Processing and managing documents such as invoices, purchase orders, and contracts.

Provide general support on documentation.

- Manage Communication

Answering telephone calls and emails.

Redirecting calls or messages to the relevant employees when appropriate.

Respond to emails professionally and promptly

- Supporting Office Operations:

Maintaining an organized filing system.

Restocking office supplies as needed.

Arrange travel / event / servicing / maintenance (e.g., booking flights, taxis, hotels, and restaurants).

Prepare necessary documents for meetings and create travel itineraries

Support Marketing executive on planning, schedule and orders.

- Daily Housekeeping

• Respond to requests for quotes by preparing and submitting prices to customers in a timely manner
• Monitor Purchase Order and ensure correct pricing before submitting to fulfillment team
• Support invoicing
• Ability to prioritize tasks and self-manage daily workload
• Adhoc duties as assigned by Manager
• Fresh graduates are welcome. Training provided.

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

Location: Seng Kang Secondary School, 10 Compassvale Lane, Singapore 545090

Contract Duration: 8 January 2025 - 30 June 2026

Working Hours:

• School Terms:Even Weeks: Monday to Thursday: 7:30 AM - 4:00 PM (Lunch: 45 minutes) | Fridays: Off (HBL Day)
  Odd Weeks: Monday to Thursday: 7:30 AM - 4:00 PM (Lunch: 45 minutes) | Fridays: 7:30 AM - 1:00 PM (No lunch break)
  
• June School Holidays & School Declared Protected Holidays:Even Weeks: Monday to Thursday: 8:00 AM - 4:00 PM (Lunch: 45 minutes) | Fridays: Off
  Odd Weeks: Monday to Thursday: 8:00 AM - 4:00 PM (Lunch: 45 minutes) | Fridays: 8:00 AM - 1:00 PM (No lunch break)
  

Days Off: Saturdays, Sundays, and gazetted public holidays

Key Responsibilities:

1. Reception & Customer Service:

• Provide courteous and attentive service to parents, students, and visitors.
• Address inquiries professionally through calls, emails, and in-person interactions.
• Screen and direct phone calls, relay messages, and provide relevant information.

1. Administrative Support:

• Handle incoming and outgoing mail and deliveries.
• Maintain records of keys and lockers issued.
• Assist in monitoring students’ late arrivals and checking form submissions.

1. Student Support:

• Attend to sick or injured students reporting to the General Office (GO).
• Notify relevant staff and maintain accurate sick bay usage records.

1. General Office Operations:

• Support GO staff with administrative tasks as assigned.
• Complete role-related duties as assigned by the Principal, Vice-Principals, Administration Manager, and Admin Executive.
  

Required Qualifications, Skills, and Experience:

1. Experience:

• Minimum of 3 years’ experience working as a receptionist, personal assistant to management/C-suite personnel, or in a similar administrative role.

1. Technical Skills:

• Proficiency in Microsoft Word and Excel.

1. Personal Attributes:

• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage work efficiently under minimal supervision.
  

We have 1 vacancy for suitably qualified candidates who are available on an immediate basis.

You must be able to commit to a 3-month assignment.

Students on term break may apply, if you have some past relevant working experience.

Responsibilities

• Data entry, reports collation, filing & documentation
• Ensure accurate premium calculation in relation to policy documentation
• Maintain filing system and perform regular archiving of obsolete documents for off-site storage
• Undertake any other assignments as allocated

Requirements

• Possess a recognised Diploma or higher qualifications
• Minimum 2 years of relevant working experience will be advantageous
• Proficient in Office365 Word and Excel applications
• Accurate and meticulous
• Ability to communicate effectively on the phone and through emails
• Ability to work well in a team
• Mature and able to work independently

Remuneration: $11/hour

To apply, please email your resume to [email protected] now!

Provide world class customer care experience and support sales team in achieving team's sales targets on a monthly basis

You will:

• Provide sales reps with 100% administrative support to ensure they achieve monthly team targets
• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to delight customers.

We’re looking for someone with:

• Proven customer support experience or good ability to learn.
• Strong phone contact handling and active listening.
• Familiarity with CRM systems and practices.
• Ability to start and get things done
• A team player who works effectively in a team-based organisation, collaborates cross-functionally, and builds support and alignment around goals and objectives.
• Focus on delighting customers. Be maniac about customer experience. Does the CEO pay the bill? People Ops (HR)? No! The customers pay the bill. An excellent way to achieve this is to understand the problems our customers are facing intimately, treat them the way we would like to be treated, and make products we will actually use ourselves.
• Pursue excellence. Hold yourself and everyone to the highest standards. Care about every single detail. Every detail matters when you want to achieve greatness. Good standards are contagious. (Unfortunately, bad standards are too).
• Embrace openness. Put your honest thoughts on the table with each other, have thoughtful disagreements and exchange controversial ideas while caring deeply about each other. This kind of tough love helps us grow.
• Be extremely reliable. Always do what you say you will do. This is the best way to build up trust quickly. Be on time and present. Don’t give bullshit excuses. Don’t make the same mistake twice.
• Attention to detail. Does not let important details slip through the cracks or derail a project.
• Grit. Demonstrates tenacity and willingness to go the distance to get something done.
• Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
• Communication. Speaks and writes clearly and articulately.

What’s in it for you:

• Work with a fast growing, at the same time, lean and mean team, to make real world impact.
• Have a lot of ownership and drive your own results and progression.
• Smart people who sweat the details and push for the highest standards.
• Training, mentorship, buddies, in-house programs to help you grow.
• Other benefits include competitive compensation package and birthday leave.

You should include these in your application:

• CV or LinkedIn profile
• Tell us about a time you had to work on a highly challenging task. How did you overcome it?
• What motivates you?
• What's your favourite food and where do you get it? Why?
• A good way to start is to read about what it is like working at Grain: https://grain.notion.site/Working-at-Grain-96bff3b..