Who They Are
At our client, they design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work with our client? They are always moving forward—always pushing themselves to go further in their efforts to build a more equitable, inclusive world for their employees, their customers, and their communities.
The Role
Job Responsibilities
- Perform daily administration and maintenance of the ServiceNow platform and applications, including user administration, security, workflows, forms, reports, dashboards, and notifications.
- Implement and test ServiceNow upgrades, patches, and enhancements, ensuring minimal impact and downtime.
- Develop and maintain ServiceNow customizations and integrations using ServiceNow scripting tools, APIs, and web services.
- Monitor and troubleshoot ServiceNow performance and availability issues, resolving them in a timely manner.
- Provide technical support and training to ServiceNow users and stakeholders, resolving incidents and requests, and escalating issues as needed.
- Document and maintain ServiceNow configuration, processes, and best practices, following ITIL and change management standards.
- Analyze and evaluate ServiceNow functionality and features, recommending improvements and optimizations.
- Collaborate with the IT service management team and the business process owners to understand and translate business requirements into ServiceNow solutions.
One of the benefits of working with our client is that they work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.
Your Future at Our Client
Our client’s focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important—you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused—someone who prioritizes customer success in their work. And finally, you’re open and borderless—naturally inclusive in how you work with others.
Job Requirements
- Bachelor's degree in computer science, information systems, or a related field, or equivalent work experience.
- At least 3 years of experience as a ServiceNow system administrator, preferably in the healthcare industry.
- Certified ServiceNow system administrator or higher.
- Strong knowledge and experience of the ServiceNow platform and applications, especially ITSM, ITOM, and ITBM modules.
- Proficient in ServiceNow scripting tools, such as JavaScript, HTML, CSS, AngularJS, and Jelly.
- Experience in ServiceNow integrations using REST, SOAP, and other web services.
- Experience in ServiceNow upgrades, patches, and enhancements, following best practices and testing methodologies.
- Excellent troubleshooting and problem-solving skills, with a customer-oriented attitude.
- Good communication and interpersonal skills, with the ability to work effectively in a team and with diverse stakeholders.
- Based in Singapore.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our client cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of their employees, and support you and your family through the moments that matter—wherever you are in your life journey. Their employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through their company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. Our client invests heavily in you, and they want you to succeed so that together, you will all succeed.
