We are looking for a highly driven individual to be part of HSA’s Blood Resources Division- Blood bank team, where you will play a key role in supporting the National Blood Programme (NBP). In this front-facing role, the individual will work closely in a dynamic team to maintain and uphold operational efficiencies, safety and quality standards of our blood collection centres’ at the highest levels.

This role will be responsible for motivating, leading, and managing a team of officers within our blood banks. Additionally, the individual will play a strategic liaison role working closely with the Division’s management team on crucial initiatives.

A passion for service and people management is a must. This is an exciting opportunity within the healthcare community, and we’d love to hear from experienced service & management professionals! Experienced industry professionals with relevant transdisciplinary skills looking to transition into the healthcare sector are welcomed to apply.

Desired Attributes

• Driven by passion for Community Service and Civic mindedness
• A natural leader, well versed in people, process and service management strategies
• An excellent communicator and problem solver with a good sense of situational awareness
• Agile, with the ability to manage pressure well in a fast-paced environment
   

[What you will be working on]

Responsibilities:-

• Leads a team of officers across blood collection centres to plan, support and manage operations.
• Strives to maintain Donor feedback above 90%. Monitors Donors Engagement and Retention rates through feedback management.
• Reviews and synthesizes centres’ performance data, closely monitoring operational productivity and efficiency of work processes. Identifies opportunity areas for improvement.
• Oversees Asset Management, Budget Planning & Centre-level Procurement of non-clinical items for the Division
• Closely supports Facilities Management and Workplace Safety requirements of collection centres. 
• Supports Infrastructure, Human Resources, Security & Safety matters at Division level.

What you can look forward to

• Comprehensive training and extensive Learning and Development opportunities and career progression prospects.
• Competitive total package including shift allowances, bonus payouts and other staff benefits.

[What we are looking for]

Requirements

• 2 to 5 years of relevant working experience managing of operations in Healthcare, Community Services, Public/Civil Services or Hospitality settings
• Familiar with the usage of data visualization and data analytics tools, e.g. tableau
• Productivity/Agile/Project Management certifications would be advantageous
• Experienced professionals exploring a mid-career switch are welcomed to apply
• The Centre Manager/Senior Centre Manager will be rostered for duty covering morning, afternoon and weekend shifts, across a 5-day work week supporting the blood collection centres operations hours.
• Team members are not required to perform night shift.

Our Blood banks operate 6 days a week*, between 9am – 8pm* (operating days/hours vary based on location).

Visit https://giveblood.sg  to find out more.

Shortlisted candidates would be contacted within 30 days from the closing date of the advertisement. We regret that only shortlisted candidates would be notified.

The successful appointee will be placed on a one-year contract at the first instance.

You will be a part of the YPS Strategic Operations department, which spearheads process transformation aimed at achieving operational efficiency, quality services and excellence in customer experience.

What You Can expect

As a member of the Strategic Operations Department, you will play a pivotal role in designing tailored communication and engagement strategies, as well as enhancing our user experience to better connect with and address our customer concerns.

Key Responsibilities:

• Design, develop and implement engagement strategies and action plans to effectively inspire our children, youths, and families to make healthier choices.

• Manage the creation of marketing materials and content for both Above-the-Line and Below-the-Line communication channels, and coordinate with internal and external teams to ensure consistent messaging across all channels.

• Utilize data-driven insights to optimize customer engagement and conversion across both analogue and digital channels.

• Monitor and analyze user feedback and behavior to continually improve customer experience.

• Stay updated on industry trends and best practices to drive innovation in digital marketing and user experience design.

What an ideal candidate looks like

An ideal candidate will be a dynamic and self-motivated individual with at least 5 years of relevant working experience. The candidate should possess:

• Proven experience in digital marketing, with a focus on tailored communication, user engagement, and user experience enhancement.

• Strong understanding of digital marketing tools, performance metrics and analytics, and customer relationship management (CRM) systems.

• Have experience in managing marketing communications and campaigns. Strong ability to work independently to craft content and resources for the target audience.

• Excellent communication and creative skills, with the ability to craft compelling and personalized communication content.

• Preferred Qualifications:

  • Bachelor’s degree in Marketing, Communications, Business, or a related field.

  • Experience in user experience (UX) design and optimization.

  • Familiarity with A/B testing and multivariate testing methodologies.

  • Certification in digital marketing or related fields.

The Health Promotion Board’s vision is to make Singapore a nation of healthier people. Join us to be a part of this journey if you’re passionate about creating boundary-pushing work that drives behavioural change.

Be Part of the Team. Join us if you are a dynamic and self-motivated individual with a keen interest in contributing to our work in public health.

Responsibilities
The successful candidate will manage the development and implementation of above-the-line, below-the-line, digital marketing, content and media strategies, as well as development and management of key webpages as part of integrated marketing campaigns to promote the adoption of healthy lifestyle habits amongst Singaporean parents.

• Developing a marketing comms framework and 360 integrated marketing plans including above-the-line, below-the-line and always-on presence, as well as complementing on-ground activations to educate and activate the target audience;
• Managing internal and external stakeholders to drive alignment and collaboration in formulating marketing strategies for the promotion and uptake of HPB’s health promoting programmes, anchoring the strategy formulation on data and insights, to contribute to programme KPIs;
• Managing appointed creative, media, event management agencies and other vendors to ensure timely delivery of quality and innovative campaigns for the targeted audience;
• End-to-end content development and management of Parent related HPB webpages and platforms
• Social media community management including moderation and replies to comments, organisation of social media contents, management of user generated content;
• Optimising brand recognition, user experience and awareness of marketing initiatives among target audience;
• Planning, monitoring and managing campaign budgets to ensure cost effectiveness, achievement of campaign deliverables and improvement in marketing ROI;
• Monitoring, evaluating and reporting campaign performance, providing analytical and strategic assessments, for continuous improvement;
• Performing administrative duties including procurement, budget monitoring, financial duties, business review of agencies/vendors, etc.

Requirements
The ideal candidate is a highly driven and experienced 360-marketer with a flair for creativity. He/ She should possess:

• At least a Bachelor’s degree in Marketing, Business Administration or Communications;
• Minimum 6 years of proven track record in managing and executing integrated communications, marketing, branding, and event management in a B2C environment;
• Proficient in English and a second language
• Team player with ability to multi-task and succeed in a fast-paced matrix environment;
• Able to design and create creative content proficiently
• Familiar with digital marketing and website building
• Familiar with social media community management
• Excellent communications (spoken and written) and presentation skills to present and interact confidently across the organization and with external stakeholders;
• Strong project and interpersonal management skills;

The incumbent will:

• Strategise and implement organisational development interventions, which include transformation initiatives, employee engagement and wellness programme, internal communication and corporate social responsibility efforts, across the organisation.
• Implement strategies for regular employee engagement and feedback. This includes facilitating staff dialogue sessions, conducting organisational diagnosis, and designing, developing and delivering people-practices to achieve the desired organisational culture and behaviors.
• Integrate data from various employee touchpoints for a holistic view of employee engagement and to implement improvements and drive engagement.
• Develop and implement change management plans to ensure projects are well-supported and help staff adapt. Work with diverse stakeholders to execute and turn plans into reality.
• Administer the in-house Research, Innovation and Transformation Grant, and serve as a liaison officer to support and manage the governance process of research activities in accordance with the regulatory requirements and the organisation’s research policies and guidelines.
• Serve as a secretariat for the HSA Strong Partnership Workgroup and other senior management meetings.
• Be part of the in-house editorial and design team for the publication of the staff newsletter.

Job Requirements

Require someone who has a passion in building an innovative, engaged and high functioning workforce. The incumbent will need to:

• At least 4 years working experience in facilitating transformation, managing change initiatives, organisational development, research/innovation administration, employee engagement, and/or internal communication.
• Prior working knowledge in statistical/data analytics and experience in public sector would be advantageous.
• Strong verbal and written communication skills, and possess effective EQ to secure buy-in and align expectations amongst various stakeholders, including senior management.
• Self-driven with a can-do attitude, resourceful, meticulous, and able to work both independently and as a team member in a fast-paced and ambiguous environment.
• Proficient in MS Excel, Powerpoint and working knowledge in the use of publication applications like MS Publisher and Canva.

• Develop and implement emergency and security plans, policies and SOPs.
• Develop and conduct EP training to achieve a high level of preparedness for emergency response.
• Conduct physical deployments and exercises to ensure a high level of emergency readiness.
• Liaise and coordinate with internal and external stakeholders and government agencies on all emergency related activities.
• Manage and ensure all emergency items and supplies are fully stocked and replenished as necessary.
• Manage the Emergency Department’s budget and funding requirements.

Job Requirements

• Tertiary qualification, with minimum 4-5 years of experience in emergency and crisis preparedness roles.
• Good team player with good communication and interpersonal skills.
• Highly organised with a keen eye for details.

Overview of Data Operations & Architecture Department

Recognising the efficacy of big data and artificial intelligence in optimising sharper insights and outcomes for public health, the Data Operations and Architecture Department will take a proactive role to drive the design of a 360-view citizen-centric data architecture and the implementation of data operations to support and facilitate an evidence-based, data-driven approach to programme delivery. The department will set up and implement data architecture and structuring, cleaning and validation of big data from diverse HPB and partners’ data sources (e.g. food transaction data, sports attendance data, screening and sensor data) to facilitate data feature engineering use cases pivotal to downstream data exploitation. The department will also be involved in strategic collaborations with partners (e.g. public healthcare and data science institutions, academics and technology players) to bring in their data and expertise onto the data operations to benefit citizens.

We are looking for dynamic and enthusiastic individuals, with strong data engineering and data science skills and project delivery experience, to join us on this pioneering journey to build a more data-driven HPB. You will be pivotal in helping to set up and implement a robust data engineering pipeline that can integrate the vast wealth of data HPB has through its numerous data sources. A robust data pipeline ensures that changes from the data sources does not impact the timely delivery of high quality data to our business users.

Given the diversity of data collected from our lifestyle programmes, data science approaches such as machine learning will also be deployed to support the data engineering process. For example, we have build and included machine learning ops to help with standardising event names.

Responsibilities

• Design optimal data structures for strategic datasets and drive data engineering processes related to data ingestion, data imputation, data transformation and integration to facilitate data science and analytics use cases
• Build optimised, test driven codes to achieve the above mentioned
• Translate research and analytics questions into data features to facilitate dashboarding, model training, analytics, and data science applications
• Build test case on code to ensure that all codes are built to perfection
• Project manage and be the overall lead for engagement to bring together HPB vendors, partners, IT and business teams to plan, set timelines and drive processes that enable timely delivery of the data engineering pipeline guided by business needs
• Lead internal cross-functional teams to integrate, process and engineer disparate datasets into structured and meaningful variables to facilitate machine learning and data science use cases
• Lead the preparation of materials to update senior management periodically on progress of the project and surface issues and challenges for collective deliberation and decision-making

Qualifications and skillsets

• Bachelor/Masters degree in Computer Science, Engineering or Information Systems with major / project experience in data science and/or business analytics from a recognised university. Professional certifications in data engineering from accredited professional bodies will be highly desirable.
• Minimum 3-5 years of relevant project management and delivery experience. Experience in end-to-end deployment of data engineering projects in production environment preferred.
• Proficiency in the use of Python and/or Power BI
• Experience working on data engineering, and/or database architectural work
• Experience working on a few of the following component in the data pipeline: data ETL, data cleaning, data modelling, and feature engineering.
• Able to work in a fast-paced matrix environment, overseeing multiple projects at the same time
• Good communication skills and able to communicate and express complex data/concepts in a clear and simple-to-understand manner
• Have the drive, commitment, and perseverance to do well and have strong intellectual curiosity to learn and seek continuous improvements in the work assigned
• Experience in Big Data technologies e.g. Hadoop and Spark Ecosystems will be desirable
• Experience with test-driven development will be desirable
• Take an interest in digital health and healthcare

Looking for a job that actually makes a difference?

Join us at the Forefront of Shaping Healthier Lives

Overview

The Health Promotion Board’s vision is to make Singapore a nation of healthier people.
Come be a part of this journey if you’re passionate about creating boundary-pushing work that drives behavioral change.
 

Join us if you are a data-oriented and self-motivated individual, with a passion for health and digital marketing. You should have at least 5 years of relevant experience in planning and running large-scale integrated marketing campaigns, with an additional focus on social media management and advocacy.  This position reports to the Assistant Director, Digital Marketing.

Responsibilities will include:

• The development and end-to-end management of innovative and performance-driven integrated marketing campaigns to drive set KPIs.

• Spearheading HPB’s Social Media Employee Advocacy Programme, working closely with internal stakeholders in Corporate Marketing, Corporate Communications, Human Resources and Programmes & Outreach teams to contribute to build a unique and differentiated narrative on HPB-owned social media channels.
• Monitoring and reporting on social media metrics and trends, aligned to the board’s strategic objectives and priorities.
• Managing designated vendors and community managers on day-to-day basis.  This includes ensuring compliance to social media content policy and guidelines; assisting to draft responses within the required SLA terms; Providing hands-on support in the event that POFMA is activated
• Administrative duties including procurement, budget monitoring, business reviews of third-party vendor partners etc.

Be Part of the Team

You should have at least 5 years of relevant experience and comfortable working in a highly matrixed, fluid and fast-paced environment. You should also possess:

• At least a Bachelor’s degree in Marketing or Communications.
• Excellent written communication and interpersonal skills to effectively drive collaboration across internal and external matrix teams.
• Demonstrated ability to manage ambiguity, navigate complexity and perform under pressure.
• Strong project management and budget management skills.

• Functional knowledge of social media marketing, expertise in data and technology solutions, marketing and social technology, and partnerships.
• Knowledge of content management systems is preferable.

What You Can Expect

As a key member of the Workforce Planning & Talent Development Department, you will have to lead the team to conduct workforce and manpower planning exercise and review the plan with the organisation. You will be reviewing and implementing the strategic workforce planning framework and strategies to guide HPB manpower planning processes as well as meet future manpower requirements of the divisions.
 

You will also be focusing on formulating and implementing effective recruitment strategies to meet organisation’s manpower needs and establish key performance indicators. In addition,  you will be required to review and improve work processes related to manpower planning, staffing and recruitment. You will be tasked with partnering divisions and line managers to understand and support their business needs while performing end-to-end recruitment as well as exit management.

You will be responsible for budgeting and monitoring recruitment-related expenditures where you are required to project manage HR-related services such as the period contract for appointment of Executive Search firms, and contracting for psychometric assessment.

Be Part of the Team

Join us if you are a dynamic and self-motivated individual with at least 8 years of experience in managing end-to-end recruitment or as a HR generalist/ Business Partner, and enjoys working in a highly matrixed, fluid and fast-paced environment. You should also possess:

• Good knowledge of market’s best practices in talent attraction and selection as well as key HR functions/practices especially in strategic workforce planning
• Demonstrated track record in engaging and influencing internal and external stakeholders, understanding and anticipating stakeholders’ business needs and co-creating solutions to address business needs
• Strong analytical skills, resourceful, meticulous and a collaborative team player with good written and verbal communication skills

In addition, having relevant qualifications or experience in human resources, business administration and managing tenders/ quotations for procurement of HR-related services will be an added advantage. Familiarity with Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) and Workday system would also be a plus.

The Policy and Strategy Development Division is part of the Policy, Research and Surveillance Group in the Health Promotion Board.  The Division’s mission is formulating public health policies and strategies, as HPB progresses beyond promotional approaches to employ regulatory and policy levers to modify health behaviours.  Areas of focus include obesity control (food and physical activity), substance abuse (tobacco and alcohol), as well as emerging areas of public health concerns.

Key responsibilities include:

• Review and analyse public health findings in the area of diet and nutrition, as well as  market data from a wide range of sources, and develop evidence-based policies and strategies that address public health gaps in the general and targeted populations.
• Keep abreast of prepacked food products’ labelling and claims (health, nutrient and functional) matters locally and across major jurisdictions; and be able to identify and collate claims that will useful for spurring product innovation and serve public health goals.
• Conduct literature reviews where needed, surveys, and analysing data to gain insights into the area of claims and consumers’ perception. ,
• Consult actively with government agencies, companies and experts, to address key stake holders and their concerns, with the objective of achieving successful and sustainable policy and implementation. For e.g. Ability to independently coordinate meetings across relevant stakeholders to seek views and consensus, and provide reports and updates to management.
• Provide guidance and technical support in alignment with HPB’s nutrition policies and strategies
• Monitor and evaluate policies and strategies to assess impact and review approaches, where necessary, to collaborate with relevant stakeholders e.g. academic institutions and government agencies
• Facilitate collaborations and foster  strategic alliances, both local and international, to support policy advocacy and lead conversations on emerging public health issues.
• Address and formulate responses from queries from companies, experts and members of public
• Assist with or take charge of ad-hoc projects or tasks as may assigned from time-to-time.
   

Requirements

• Qualifications in life sciences, nutrition science,  health promotion or any other relevant disciplines.
• At least 5years of experience in developmental, planning  and secretariat roles, preferably with public policy experience.
• Strong strategic thinking and problem-solving skills to identify, define and propose policy solutions for national preventive health problems focused on diet and nutrition
• Highly proficient in using MS Excel and other analytical tools
• Strong analytical abilities to synthesize information, build strong narrative, and distil ideas and concepts into concrete plans.
• Excellent interpersonal and relationship building skills to maintain strong stakeholder partnerships.
• Excellent oral and written communication and presentation skills.
• Strong ability to work effectively in an environment that is team focused and across divisions, fluid and fast-paced.

Established in 2001, the Health Promotion Board aims to empower residents in Singapore to attain optimal health, and to increase the quality and years of healthy life. To achieve this, HPB drives national health promotion and disease prevention programmes, spearheads health education initiatives and creates a supportive environment where healthy lifestyle options are accessible to enable healthy living every day.

Responsibilities:

The successful candidate is an enthusiastic self-starter with a flair for crafting good content and copy and possess a deep passion for all things digital.  The primary areas of focus include but are not limited to:

Content Management and Governance

• Develop and implement creative content strategy with a focus on customer-centricity. Previous experience managing omni-channel marketing campaigns and content management systems will be advantageous.
• Stay abreast of best practices on website management and provide leadership to direct reports and peers to ensure compliance to content creation, audit workflows, editorial guidelines and search engine optimisation (SEO).
• Lead the development and management of HPB’s corporate website, HPB’s content management system and related API to support its content distribution strategy. 
• Work directly with IT and non-IT stakeholders to maintain and update website content, monitor and optimise website performance; and manage the site’s functionality and appearance.

Social Media Management and Governance

• Provide thought leadership and oversee HPB’s social media strategy and guide its designated social media agency in areas of content planning, content production, community management, metrics reporting, and channel optimization.

• Develop and implement a clear brand identity for HPB and uphold its online brand presence and reputation on all social media channels.
• Guide and influence marketing peers in the development of effective, engaging and compelling communications for social media channels.
• Mentor and guide team members and colleagues to ensure compliance to prevailing community management policy and guidelines.

Requirements:

• Minimum 8 years of relevant experience with a proven track record. Significant functional experience working with the latest web and mobile development technology, content management, digital marketing, marketing analytics and delivering customer-centric & personalised experience via digital touchpoints.
• Proven familiarity with Sitecore CMS would be highly advantageous.

• High energy, resourceful and tech-savvy.  A creative and critical thinker who exhibits intellectual curiosity about marketing technology and innovation.
• Collaborative attitude with strong inter-personal skills to build relationships with cross-divisional teams, present to senior stakeholders and interact confidently across the organisation, as well as with external stakeholders and vendor partners.
• Strong team management skills and ability to direct team members effectively in a dynamic environment.
• Excellent organizational, project management and executional skills are necessary to manage multiple high-profile projects in an agile manner and achieve success.

Scope

As a member of the Workplace Health Planning team, you will:

• Support your team lead in the co-development, implementation, monitoring and evaluation of cost effective and sustainable health programmes for companies and workers for greater efficiency. 

• Forge and develop strategic and sustainable collaborative partnerships to advance health promotion efforts in the workplace setting.

• Review and improve systems and processes, based on key labour and market trends, backed by evidence and data sets, to achieve HPB’s goals and drive efficiency.

• Identify, analyse, and interpret patterns and trends in complex data sets to enable stakeholders to make key decisions.

What an ideal candidate looks like
An ideal candidate will be a dynamic and self-motivated individual with at least 5 years of working experience in business development and administration, partnership and account management, and data analytics. The candidate should also possess:

• A proven track record in successfully developing, implementing and executing sustainable initiatives, with an understanding of business and operational needs against partner’s needs.

• Strong planning, analytical, and project administration and management skills.

• Basis data skillsets, comfortable working with and processing data, can draw insights and make data-informed recommendations.

• Strong collaborative and partnership building skills; confident to work with whole-of-government/corporate partners and to build relationships with stakeholders.

• Strong ability to distil and communicate complex concepts and information in a concise and coherent manner (written and oral).

• Adapt and independently navigate through structures and systems, new situations, and challenges.

• Ability to work well in matrix teams, multi-task and handle project peaks and tight deadlines.

• Effective communication (verbal and written), presentation and negotiation skills.