We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Senior Recruitment Consultant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Stable Basic Salary + Attractive Incentives

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs.

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

• Coordinate interviews between candidates and clients

• Developing connections and new business and relationship management sources with existing accounts.

• Networking and building relationships with business partners and jobseekers

• Ensure company's KPI and goals are met

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

About Us

• We are seeking a motivated and enthusiastic Human Resource Intern to join our team in NatSteel. As an intern, you will have the opportunity to gain hands-on experience and contribute to various HR functions within our organization. You will work closely with the HR team to support and assist with daily activities, projects, and initiatives.

Job Description

• Mapping of HR Work Processes and involvement in the implementation of new HRIS:
• Working with each function of HR to map out the work processes
• Assist in the migration work to the new Performance Management System
• Support the implementation of HRIS

Employee Relations:

• Help with updating and disseminating company policies and procedures.
• Support employee engagement initiatives, such as organizing team-building activities and employee recognition programs.
• Provide general administrative support to the HR team.
• Assist in generating HR reports and analytics.
• Help with HR-related projects, such as process improvements.

Requirements

• Currently pursuing a diploma/degree in Human Resources, Business Administration, or a related field (or recently graduated).
• Knowledge or coursework in HR principles and practices.
• Attention to detail and ability to maintain confidentiality.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities:

Leave Administration:

• Manage leave group mailbox and support leave-related inquiries (joiners, leave entitlements, year-end calculations).
• Liaise with staff, managers, and HR (BP, Payroll) to gather information for leave entitlement and utilization.
• Support system enhancements, review the leave application process, and assist with UAT for SAP SF Leave System.

Training Administration:

• Manage L&D group mailbox and set up courses in the LMS.
• Track and remind staff of mandatory eLearning completion.
• Record learning hours for all types of training (in-house, external, online).
• Assist with learner registration on external training sites and coordinate training events (logistics, materials, F&B).
• Promote program engagement and raise course grant submissions.
• Manage digital portal access, download learning reports, and oversee training-related procurement and payments.
• Coordinate with vendors for training programs and onboarding.
• Prepare audit and year-end reports for financial sustainability.

Requirements:

• Minimum Diploma in any discipline.
• At least 3 years of experience in Leave & Training Administration, with proficiency in Microsoft Excel (Intermediate level).
• Familiarity with SAP/SuccessFactors is a plus.
• Entry-level candidates may be considered.

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.

• Apply, issuance and renew passes for foreign workers.
• Plan and manage foreign workers’ quota issue.
• Manage Work Injury Compensation / Foreign Worker Medical (Renewal, Claims, Cancellation)
• Ensure compliance and adherence of HR policies with local legal and statutory requirements
• Administer of employees’ leave and manage government paid leave claims submissions (NS, Maternity, Childcare)
• Prepare employment contract, promotion letter, termination letter, disciplinary action letter etc
• Assist in handling and manage general office administration including procurement of office and pantry supplies and stationary supplies
• Manage job postings, screen candidates and conduct interviews.
• Provide support on other HR / administrative matters and ad-hoc duties as assigned

Roles & Responsibilities

• Manage the full spectrum of GST accounts and record transaction data accurately.
• Prepare monthly reconciliation, financial reporting, closing statements, and manage AR/AP.
• Reconcile POS system transactions, including cash, bank, and credit card payments.
• Update fixed assets and depreciation records in accounting software.
• Prepare and review supplier payments, ensuring compliance with credit terms.
• Track and verify expenses, cash claims, and card usage submitted by outlet heads.
• Generate and maintain payroll and salary reports.
• Update attendance records, leave schedules, overtime, etc.
• Stay updated on MOM guidelines and implement changes as required.
• Handle general administrative tasks and other ad-hoc duties as needed.

Requirements

• Diploma or Degree in Accounting or related field.
• 3-5 years’ experience managing full-spectrum accounts, preferably in F&B.
• Proficient in English and Mandarin to liaise with cross functional team.
• Meticulous, organized, and able to multi-task efficiently.
• Independent, collaborative, and a good team player.
• Proficient in Microsoft Office (Excel & Word).
• Familiarity with Xero accounting, Zealys payroll, ePOS systems, and credit card portals.
• 5-day work week, immediate or short-notice availability preferred.
• No quota for foreign staff who need for working pass.

Finance and HR Specialist

We are seeking a dynamic and experienced professional to take on a hybrid role combining responsibilities in finance, human resources, and administrative support. This position is ideal for someone with a diverse skill set who can manage financial operations, oversee HR processes, and provide high-level secretarial support.

Key Responsibilities

Finance

• Manage the company’s financial operations, including cash flow management, budgeting, and forecasting.
• Prepare and review financial reports and ensure timely submission to relevant stakeholders.
• Oversee accounts payable and receivable processes to maintain accurate financial records.
• Monitor and report on the organization’s financial health, identifying opportunities for cost efficiency.

Human Resources

• Handle the company’s payroll process, ensuring accuracy and compliance with statutory requirements.
• Maintain employee records and oversee HR documentation, including contracts and benefits administration.
• Assist in recruitment and onboarding processes as required.

Secretarial and Administrative Support

• Prepare and distribute meeting agendas; take and transcribe minutes for internal meetings.
• Provide administrative support to the management team, including scheduling, correspondence, and report preparation.
• Maintain an organized filing system for financial, HR, and company documents.
• Coordinate with external stakeholders, such as auditors, vendors, and regulatory bodies, as needed.

Ready to make an impact? We’d love to hear from you! Apply today by sending your resume to [email protected] or click apply now!

**We regret to inform that only shortlisted candidates would be notified

Talentvis Singapore Pte Ltd | EA License No: 04C3537
EA Personnel Name: Sherwin Wong | EA Personnel No: R1770151

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

Responsible for all aspects of Human Resources, Health & Safety for all the employees in Tuas. The person will also be responsible for the Administration of the Offices in Tuas. Will be the Point of Contact for all our employees in Tuas.

Key Responsibilities:

• Responsible for all HR activities Biz. Recruitment, On-boarding, Training, Compensation, Employee Grievances and Benefits for BCWs in Tuas as and when there is a need.

• Responsible for accurately and efficiently processing invoices, ensuring timely payments, and maintaining meticulous records.

• Admin activities such as ordering stationery, pantries, name card creation and others.

• Ensure accurate maintenance of BCWs’ employee database & Management of the TMS – through the HR Infotech & provide accurate details for Salary Processing.

• Responsible for overseeing and managing the company's security system, transportation operations, townhall & CSR activities.

• Support the management in overseeing the Health & Safety aspects of the work environment.

• Drive, coordinate and implement all Workplace Safety and Health Initiatives.

• Conduct regular WSH inspections and follow-up actions to ensure safety compliance.

• Produce Site Workplace Safety and Health Reports regularly.

• Ensure compliance of operations with Workplace Safety and Health regulations and statutory requirements

Skills & Qualification:

• Minimum of 1-2 years of experience in a Health & Safety role.

• No prior experience in Human Resources is required – on the job training will be provided.

• Experience managing Blue Collared workmen - right from hiring, retaining & managing the expectations of the employees would be an added advantage.

• Proficient in Microsoft Office.

• Familiar with the local labour, health and safety legislation.

. experience implementing Safety SOPs

Job Description:

• Partner with hiring managers to determine staffing requirements
• Coordinate and facilitate face to face interview between candidates and hiring managers
• Provide support in the planning, implementation, and administration of staff welfare and benefits
• Plan and organize HR initiatives and staff welfare activities
• Manage and review HR policies and procedures to ensure compliance to labour laws

Application Procedures

Interested candidates, please email your resume to:

Attention: Jamie Tan Pei Zhen (CEI No. R2199473)

[email protected]

Recruit Express Pte Ltd (EA No. 99C4599)

Job Summary:

Manage various HR functions including HR metrics reporting, on-boarding & off-boarding processes, work pass related matter, employee promotions and other staffing related. This role is pivotal in ensuring smooth HR operations and supporting organizational goals through effective HR management.

Duties/Responsibilities:

• Develop, compile, and analyze HR metrics and reports, such as turnover rates, headcount, and employee engagement statistics.
• Ensure timely submission of statutory surveys and compliance reports.
• Handle the employee on-boarding and off-boarding process, ensuring compliance with company policies and legal requirements.
• Manage Organizational Change and Personnel Movement in SAP system, ensure accurate HR records, databases and documentation are in place.
• Manage work pass applications, renewals, and cancellations in compliance with regulatory requirements.
• Coordinate and manage the promotion process, communicate promotion decisions and updates to employees, and ensure the proper implementation of new roles and responsibilities.
• Address other staffing-related matters, including yearly policy reviews, SOPs review, internal and external audits, and other related tasks.
• Provide support to employees and managers on HR-related queries and issues.
• Undertake other ad-hoc projects as assigned.

Required skills / abilities:

• Requires knowledge and understanding of relevant employment laws and regulations, such as the Employment Act and regulations set forth by the Ministry of Manpower (MOM).
• Strong analytical skills and proficiency in SAP systems and Excel.
• Excellent communication, organizational, and problem-solving skills.
• Ability to handle confidential information with discretion and integrity.

Education & Experience:

• Minimum 2-4 years of experience in HR, with a focus on staffing related matters.
• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Seniority level depends on experiences.

Job Responsibilities

• Provide full spectrum of recruitment support

• Proactively liaise with department managers on their resource requirements

• Prepare recruitment advertisement, arranging and preparing of interviews, creating and maintaining the resume database

• Posting of job advertisements at various job portals

• Provide support in the processing and full administration of work pass applications and coordinating and accommodation arrangement, if any.

• Compile all documents according to new hire check list

• Conduct screening, interviewing and selection assessments

• Provide timely feedback on sourcing status and proactively provide recommendations to resolve barriers and challenges encountered

• Compile and update job descriptions, and conduct staff orientation program

• Work closely with HR team in ensuring that HR and employee information are provided timely and accurately

• Participate in continuous improvement on HR work processes and create SOPs and documentations

• Maintain an effective and user-friendly document control and filing system

• Develop and implement strategies to increase employee engagement

• Participate in company events management

• Provide accurate HR reports on a timely basis

• Support in all ad-hoc HR projects as required

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON,

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Linda LIM
Registration Number: R1221302
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Job Description

• Handle onboarding, offboarding and discipline matters
• Manage all staff leave related processes
• Contract Renewal, Emplacement & Promotions
• Handle Grants & Claims
• Contribute ideas and suggestions for continuous improvement in HR through streamlining of work processes and practices.
• Manage employee inquiries and provide support on HR-related matters
• Other ad-hoc duties assigned by management.

Requirements:

• Diploma in Human Resource with minimally two years of relevant experience
• Comfortable meeting with clients and handling professional interactions confidently

Other Information:

• Location: Kaki Bukit
• Working hrs: Monday to Friday: 9.00AM to 6.00PM

Position: HR Admin Support

Job Responsibilities:

• Provide administrative support to the HR department in daily operations.
• Manage and update the Infotech database to ensure accurate and timely records.
• Archive HR-related paperwork, including policies and procedures, ensuring proper documentation management.
• Assist in the preparation and facilitation of new employee orientation programs.
• Support on-boarding and off-boarding processes for employees.
• Assist with the issuance, renewal, and cancellation of Work Permits and S Passes.
• Monitor and ensure workers’ courses are tracked and renewed as required.
• Willingness to visit sites as needed.
• Perform other ad-hoc duties as assigned by the HR team.

Requirements:

• Minimum education level: ITE / Secondary N/O Level.
• 1-2 years of relevant experience is preferred, but fresh graduates are welcome to apply.
• Good organizational and communication skills.
• Attention to detail and ability to handle multiple tasks efficiently.
• Basic knowledge of HR processes and related systems is a plus.

Overall in charge of the company's HR & Accounts Work and general day-to-day office administrative duties.

Report directly to the Director.

Fresh graduates are welcome!

Accounting Responsibilities:

• Verifying suppliers invoice, intercompany transaction
• Preparation of invoices, Purchase Order, Payment Voucher and Cheque Payment to Supplier
• Checking, verifying and processing expenses claimed by staffs(Petty Cash)
• Monitoring cash flow, and aging report
• Daily bookkeeping
• Monitor A/R & A/P
• Profit Balance Loss
• Xero software knowledge would be advantage

HR Responsibilities:

• Assist with foreign employee related queries
• Assist with preparation and issuance of Appointment Letters
• Assist with Payroll
• Arrangement of Employee Team Bonding Event
• Infotech knowledge would be advantage

Administrative Responsibilities:

• Handle company confidential documents
• General administrative duties
• Assist with marketing tools such as Facebook, Instagram

Requirements:

• Proficient Microsoft Office(Word,Excel)
• Able to work independently and multi-task efficiently
• Positive work attitude and display initiative to resolve problems independently

What you will do:
As Specialist, HR Operations, APAC, you will provide specialized administrative support to employees and line managers. Responds to complex inquiries from employees across the enterprise. Administers and executes certain HR programs. Collects and analyzes data to support HR activities.

How you will do it:

• Provide general support on work pass (new application, renewal, cancellation, etc)
• Manage the end-to-end payroll process, ensuring timely and accurate payment for all employees
• Prepare monthly payroll journals, reports, accruals & cost charging to Finance
• Manage on tax clearance submission, monthly CPF submission & annual income tax submission
• Maintain payroll records and ensure compliance with local labor laws and regulations
• Address payroll-related queries and resolve discrepancies in a timely manner
• Participate and support HR/Payroll Projects
• Handle staff enquiries on payroll matters

What we look for

• Diploma in Business/HR or equivalent with more than 2 years of work experience
• Good working knowledge of the Employment Act, CPF & IRAS statutory requirements
• Good communication and interpersonal skills
• Ability to handle confidential payroll information with discretion
• Basic knowledge of Singapore payroll regulations, CPF, and tax filings
• Good working attitude and willingness to learn new skill

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

· Executing monthly financial closing procedures.

· AR/AP entry and bank reconciliations.

. Prepare monthly salary, OT, sales commission and payroll.

. Attendance/leave records.

· Handling the preparation of GST tax filings.

· Managing full set of accounts.

. Able to analyse data for cost budgeting.

· Responsible for assisting monthly closing and financial operations

· Recruitment and HR management issue

. managing company rules and regulation.

. HR related job

. Discipline matter.

Requirements:

* Knowledge in using Xero accounting software.

* Knowledge in using Carbonate software.

· Minimum Diploma in Accounting/Business Administration or relevant field of study equivalent

· Minimum 2 years’ relevant working experience

. 5 days week.

. liase with goverment department.

Mon - Fri 8.30am to 6pm

The HR Executive will be responsible for managing end-to-end recruitment processes, including sourcing, posting job ads, interviews. The role also involves liaising and attending recruitment fairs, handling onboarding and offboarding processes, ensuring compliance with employment laws

Recruitment

• Advertise vacancies on all major job posting sites

• Review applications to shortlist candidates.

• Conduct initial interview for the shortlist candidates and arrange appointment with hirings

• Source candidates through various channels ( job portal, recruitment agency etc) and explore new sourcing channels

• Work closing with hiring manager to understand requirement

• Prepare necessary papers for the hiring process including offer & negotiation

• Establish positive relationships within the various stakeholders and candidates to assist with the seamless recruiting process.

Recruitment Fairs

Liaise with organizers and attend recruitment fairs to attract potential candidates.

Onboarding and Offboarding

• Facilitate smooth onboarding processes for new hires.

• Manage offboarding procedures, ensuring all exit formalities are completed.

.

Requirements

• Diploma in Human Resource Management, Administrative or similar

• Minimum 2 years of experience in related functions

• Good communication skills (written and oral)

• Pro-active manner, willing to offer new suggestions and share

• Knowledge of Employment Legislation

• Proficient in Microsoft Office/Excel with an eye for details

• Oversees audit planning, field work, and audit reporting; prepares reports, and communicates findings and recommendations to management.
• Review audit work papers prepared by the audit staff to ensure compliance with the firm's audit methodology.
• Responsible for the daily supervision of audit staff and responsible for the development of audit staff and the completion of performance evaluations.
• Excellent communications skills, strong analytical and problem solving skills.
• Technically-sound and committed with good positive working attitude.
• Able to perform under pressure in fast-paced working environment.

• Job Responsibilities

Tabulate financial reports (lost/shortage/dispute/revenue/reports)
Control inventories and report shortage
Analyze operational problems & establish procedures to alleviate challenge
Develops and implements cost saving and profit enhancement measures.
Performs daily inspection of logistic store, ensuring that inventory are accurately tracked and stored.
Supervises the work of the Minibar controllers and manage all members of the team.

• Job Requirements

Education & CertificationMinimum education with Diploma in hospitality; Degree in any field is an advantage
Possess food hygiene and safety certification
ExperienceMinimum 2-3 year in a guest service / food and beverage management role, preferably in a hospitality organization
Other PrerequisitesAble to work on rotating shifts, weekends & public holidays
Possess a well-groomed, professional appearance

Operations (Non-Halal)

• To prepare and ensure there are sufficient food items and non-food items to serve to customers
• Cooking – responsible for checking of oil condition, follow standard of procedures for frying and grilling of food and other food items
• Responsible to ensure food hygiene and cleanness of the kitchen to provide safety to both our company employees and customers
• Greet customers, take orders, suggest and recommend meal promotions appropriately
• Maintain the cleanliness of the back & front counter area, chiller, ice bin and beverage equipment on a regular basis

Other Requirements

• Ensure sufficient crew members to provide the best customer experience in terms of kitchen and counter staffing levels by doing recruitment, training and coaching
• Ordering, stock check, ensure condition of all delivery items are within specifications and ensure sufficient proper storage of all stocks
• Responsible for the sales and cash float used during the shift, comply with all the Finance and Operations Dept cash-handling policies
• Responsible to ensure our customers get the best service and experience by minimizing complaints, performing service recovery and giving recognition to staff based on customer compliments
• Ensure all equipment and the entire restaurant are fully-functioning, take actions to initiate repairs where necessary, etc
• Build sales for your restaurant by motivating and training your staff in terms of speed of service and product quality
• Oversee and conduct daily operations at the Restaurant
• Ad-hoc tasks assigned by direct supervisor

Job Description

• Industry/ Organization Type: Chemical Manufacturing
• Position Title: Leader (Production) / Assistant Production Manager
• Working Location: Tuas
• Working Hours: Monday to Friday (8.15 AM – 5 PM / 9.15 AM – 6 PM)
• Salary Package: Basic Salary up to $5,500 + AWS + Bonus + Flexible Benefits
• Duration: Permanent

Key Responsibilities

• Daily supervision of plant machinery and systems across all facilities, ensuring they are operational and well-maintained for effective production.
• Collaborate with the Maintenance and Technology departments to solve any issues with production quality, processes, or equipment.
• Educate and guide Senior Supervisors on maintaining the plant's working condition, focusing on safety, quality, and minimizing waste.
• Track and manage the use of raw materials and production to maximize efficiency and reduce excess use.
• Create detailed operating instructions for staff for each shift that covers starting, stopping, and any operational changes needed for tests, projects, or maintenance.
• Be informed about our management systems and relevant certifications like ISO and ITAF, perform corrective measures if necessary, and ensure department adherence.
• Direct studies and test new products and materials, conducting analyses that lead to process improvements.
• Support other departments with any extra tasks as needed.

APPLY NOW!!!

• Possess a Diploma/Degree in a relevant discipline
• At least 2 years of hands-on experience in a production/manufacturing environment
• Proven leadership and/or supervisory experience
• Effectively communicate information with courtesy and clarity to employees of the organization and occasionally, customers or clients

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66185 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Checking the daily cash balance
• Interacting with the customers that come to the counter
• Organizing all the work they do and maintaining the accounting records
• Reporting discrepancies they find within the accounts to their superiors
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• To assist in taking orders from customers
• To assist in cashiering duties and responsibilities
• To ensure cleanliness of equipment and surroundings
• To Prepare Ice and Hot Beverages
• Any other duties assigned by supervisor/manager

Job Description:

• Plans; organize, and sets up the site and sequential job planning for smooth execution of projects to achieve cost, quality, timelines, and customer satisfaction objectives;
• Handle project schedules and technical matters.
• Able to work with subcontractors/ suppliers and ensure their works are within the schedule.
• Liaise with the project team, site staff and contractors to conduct regular site meetings and inspections for project progress updates and monitoring of quality.
• Liaise with the relevant authorities to meet permits and licensing requirements.
• Manage site progress and timely delivery of the project.
• Manage cost control and project quality compliance.
• Ensure that Work Safety and Health practices are duly carried out.
• Any other ad hoc duties assigned.

Job Requirements:

• Degree in Civil or Structural Engineering, Building / Construction Management, or any other discipline related to Building Construction.
• At least 5 years experience in the building construction field. Preferably with experience in public and private projects.
• Good technical knowledge and interpersonal skills.
• Strong in persuasion, service-oriented client relationships and people management.
• Good working attitude, self-motivated and able to work independently.
• Please include projects handled for our reference.

Event Planning and Coordination:

- Plan and coordinate all logistical aspects of events, including venue selection, catering, audiovisual requirements, and transportation.

- Contribute to event conceptualisation and ideation to create impactful experiences.

- Understand the marketing user journey and own the communication touchpoints by planning, writing compelling copy, and sending Electronic Direct Mails (eDMs) to inform and engage the audience.

- Manage multiple ongoing events simultaneously, ensuring each event meets its objectives and runs smoothly.

- Oversee event budgets, negotiate contracts with vendors, and ensure cost-effective solutions.

Client and Stakeholder Management:

- Serve as the main point of contact for clients throughout the event planning process, providing regular updates and addressing any concerns.

- Build strong relationships with clients and stakeholders to ensure satisfaction and repeat business.

Performance Monitoring:

- Monitor Key Performance Indicators (KPIs) to ensure delivery of key project outcomes and continuous improvement.

Office Facilities Management:

- Manage the operations of office facilities, ensuring they are running efficiently and effectively.

- Coordinate with vendors for maintenance services, and any facility-related needs.

- Ensure the office environment is safe, functional, and conducive.

Duties and Responsibilities

• Implement, maintain, and continuously improve on the Quality Management System.
• Assist in ensuring company and business units comply with the company’s standards, customer requirements, local statutory regulations, and International Air Transport Association (IATA) standards.
• Monitor and ensure all company documentation aligns with dnata Documentation System Standards.
• Monitor the accessibility and dissemination of all airline customer manuals to stakeholders.
• Lead the quality assurance program to ensure operations follow standards.
• Plan and conduct annual internal audits with qualified auditors for business units and contractors.
• Plan, schedule, and conduct inspections for the company via the d-auditor tool.
• Review work processes and workflows to improve operational effectiveness and meet KPIs.
• Facilitate external audits with stakeholders and monitor corrective and preventive measures (accreditation ISO 9001, ISAGO, and Airline Station Audits).
• Analyze and prepare data from audits, compliance checks, or other areas as requested for management reporting.
• Collaborate with HQ on projects (e.g., dnata hub modules) as part of continuous improvement.
• Support and assist in workplace incident investigations (if required).
• Review and update the corporate management manual and implement solutions to resolve quality issues.
• Support departments assigned to the company’s Crisis Management Plan.
• Ensure compliance with all workplace safety, security, and health policies and procedures.

Requirements

• Minimum Degree/Diploma in Aviation Management from a recognized tertiary institution.
• Minimum 10 years of working experience managing Quality Management Systems, preferably in airline or aviation services.
• Working knowledge of ISO 9001, ISAGO, and experience in audits.