Duties and responsibilities

• Ensure accounts payable invoices, petty cash and E-staff expenses claims (Prosoft) are processed accurately and timely.

• Ensure GST recognition is in compliance with IRAS regulations.

• To check and ensure payments are properly supported and authorized according to Group Policies and Processes.

• Prepare and update principal supplier’ reconciliation on a monthly basis.

• Handle and resolve internal and external vendors’ inquiries and issues.

• Ensure Zero unallocated payments in ERP system.

• Petty Cash management.

• Other ad-hoc duties as required and/or assigned.

Skill Required

• Diploma or Degree qualification.

• Min. 3 – 4 years of experience in Accounts Payable.

• Independent, analytical and a positive working attitude.

• Proficient in accounting software and Microsoft Word and Excel.

• Good time management and comfortable working in fast-paced environment with high voluminous transactions to meet deadlines.

• Good team player with good communication and initiative.

• Performed detailed work with accuracy and speed.

• The position required to communicate with counterparts in China

Mon to Thurs 8.30am - 6pm

Fri 8.30am - 5.30pm

Location: Suntec area

Basic + VB

EA to CEO

Job Summary:

We are looking for a dynamic and highly organized Executive Assistant to provide comprehensive high-level support to our CEO, serving as a liaison between the CEO and internal/external stakeholders. This role demands superior organizational skills, attention to detail, discretion, and the ability to handle a variety of tasks, ensuring the CEO’s office operates efficiently and effectively.

Key Responsibilities:

1. Executive and Administrative Support:
   • Manage and optimize the CEO’s calendar, including scheduling meetings, appointments, and travel arrangements.
   • Prepare reports, presentations, briefs for meetings, and meeting of minutes.
   • Act as a gatekeeper for the CEO, handling correspondence and inquiries
   • Handle sensitive information with the utmost confidentiality.
2. Project Management:
   • Assist the CEO in managing and tracking key projects and deliverables.
   • Lead and coordinate special projects as assigned by the CEO.
   • Perform research and provide analysis on topics as directed by the CEO.
   • Monitor project timelines and deliverables, ensuring alignment with company goals.
   • Coordinate across departments to ensure alignment with the CEO’s priorities, and to drive project success.
3. Meeting Management and coordination:
   • Schedule, organize and attend meetings, taking minutes and following up on action items.
   • Assist in the preparation of meeting agendas, documentation, and follow-ups.
   • Ensure the CEO is well-prepared for all meetings and engagements with necessary materials and information.
4. Travel and Event Coordination:

• Plan and arrange complex travel itineraries, including flights, accommodations, and ground transportation.
• Organise and manage events, both internal and external, in support of the CEO’s initiatives.

1. Communication Management:
   • Serve as the primary point of contact for internal and external stakeholders on matters related to the CEO.
   • Draft and edit correspondence, emails, and presentations manage communications on behalf of the CEO.
   • Ensure consistent and clear communication. Communicate on behalf of the CEO with shareholders, clients, partners, and employees.
   • Represent the CEO in meetings and events when necessary.
2. Operational Excellence:
   • Identify and implement process improvements to enhance the efficiency of the CEO’s office.
   • Develop and maintain systems to track key metrics and performance indicators.

7. Confidentiality:

• Handle sensitive and confidential information with discretion and professionalism
• Ensure security and confidentiality of information relating to the CEO’s responsibilities.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Extensive experience as an Executive Assistant, Chief of Staff, or in a similar role.
• Superior organizational and time-management skills.
• Ability to manage multiple priorities and work under pressure.
• High level of discretion and professionalism.
• Proficiency in Microsoft Office Suite and other relevant software.

Preferred Skills:

• Strong project management capabilities.
• Experience with strategic planning and business operations.
• Ability to work independently and collaboratively.
• Exceptional problem-solving skills and attention to detail.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Job Description:

• Understand and address customer needs by researching existing issues and providing strategic solutions, ensuring clarity and resolution.
• Achieve first-contact resolution and follow up effectively with service partners and internal teams to close cases according to our service standards.
• Offer constructive feedback on tools, resources, procedures, and guidelines to improve workflow and enhance the customer experience.
• Provide top-notch services to ensure maximum customer satisfaction by following the correct procedures.
• Foster sustainable relationships and engage customers by going the extra mile.
• Deliver exceptional support to customers through various communication channels, including phone and email.

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

AlwaysHired Pte Ltd

Reg No: R1441412

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

About Us

SCDA is an international practice seamlessly integrating architecture, interiors, landscape and object- making to create holistic spatial experiences that are intrinsically sustainable. With offices in Singapore, Shanghai, Manila and New York City, SCDA has projects in over 80 locations across Asia, Africa, Europe, Oceania, and North America. In parallel, SCDA Lab pioneers social and cultural initiatives, applying research and design to enact measurable change and advance the environmental cause.

Job Overview

Are you an energetic and versatile professional with a passion for managing creative teams in iconic global cities? We are seeking a dynamic Studio Manager to join our vibrant Interiors Department. If you thrive in a fast-paced, exciting environment and possess a proven track record in studio management, we want to hear from you!

Responsibilities:

• Lead the design team in creating cutting-edge interior design concepts that push boundaries and achieve project goals.
• Cultivate and manage client relationships, delivering exceptional service while ensuring projects are completed within demanding timelines and budgets.
• Collaborate seamlessly with international teams, including architects and landscape designers, to harmonize interior design with global project visions.
• Ensure meticulous oversight of design and construction documentation, ensuring precision and compliance with project requirements.
• Proactively track project schedules and budgets, ensuring timely deliverables and progress monitoring.
• Embrace the latest industry trends and best practices, leveraging your expertise to drive innovation and foster organizational growth.

Requirements:

• Minimum 10 years of experience in a leadership role within the interior design industry, demonstrating expertise in studio management.
• Proven ability to drive design teams, delivering cutting-edge interior design concepts that exceed expectations.
• Excellent client management skills, with a track record of successfully managing multiple client relationships in fast-paced environments.
• Collaborative mindset with a strong track record of successfully working with international teams across various disciplines.
• Attention to detail and a keen eye for maintaining accuracy in design and construction documentation.
• Results-driven approach with a focus on proactive project schedule and budget management.
• Passion for staying at the forefront of industry trends and leveraging this knowledge to drive innovation and growth.

Join Us

If you are fueled by the excitement of a fast-paced, international design studio where every day brings new challenges, we want to hear from you. Join our dynamic team and contribute to shaping extraordinary spaces that transcend borders and captivate audiences worldwide. To apply, please send your resume, a compelling cover letter highlighting your studio management experience and expertise in working in top cities, and a portfolio showcasing your exceptional talent to [email protected]. Let your portfolio speak volumes about your abilities.

Job scope:

l Manage the reception area. Attend to clients and perform front-

desk duties eg. registration, appointments, billing, answering phone calls and clients’ inquiries, arranging booking for Radiology and Laboratory tests.

l Operate the Clinic Management System.

l Perform basic health screening assessments as required ie. height, weight, blood pressure, waist, hip measurement, body fat analysis, vision testing and Electrocardiogram (ECG) test.

l Handle blood/urine/stool samples and liaise for Laboratory/specimens collection and delivery.

l Assist in dispensing prescribed medication and supplies.

l Assist the Doctor in chaperoning client, if required.

l Handling cash and credit card payments, electronic fund transfers and the NETS terminal. Ensure accurate and complete documentation for cash floats, electronic fund transfers and credit transactions.

l Submission of CHAS, Medisave, TPA claims etc.

l Manage stock and inventory.

l Maintain the general cleanliness of the clinic.

l Greeting, verifying the identities of patients and ensuring that their paperwork is accurate

l Explaining the blood draw procedure clearly to them

l Calming and putting patients at ease if they're nervous

l Ensuring that the instruments are sanitary to avoid causing infections and other complications

l Conducting blood draws via venipuncture, finger pricks or heel pricks for infants

l Assisting patients who might feel unwell or suffer adverse reactions after the procedure

l Ensuring proper labelling, documentation and storage of blood

samples

l Disposing of waste like used needles and bandages properly

l Cleaning and sterilising the work area

l Working seamlessly with a team of nurses, specialists and doctors to ensure that they get the blood samples on time

• Duties as prescribed by the director and the headchef in a diligent fashion
• Training and management of floor staff
• Managing of reservations and event planning
• Ensure impeccable hygiene standard in front of house area
• Ensure the accountability of the beverage
• Ensure the sales margin and cost
• Prior experience with global two to three Michelin-starred restaurant is a must.
• As modern Indian restaurant, must have experience in Asian/European/US Michelin Star Restaurant

Responsibilities:

• Responsible for smooth and efficient running of the daily operations.

• Enforcing standards and safeguarding the integrity of the company.

• Drive sales through operational execution.

• Responding to feedback and customer complaints.

• Achieve profitability through exercising cost control.

• Manage restaurant liability through human resource standards, safety and security.

• Maintaining high standards of quality control and restaurant hygiene.

• Train and develop staff.

• Recruitment and training of staff.

• Managing staff and providing feedback.

• Role model the standards of performance, appearance and behaviour at all times.

• Responsible for team motivating and forging a performance driven team.

• Manpower planning. Ensuring sufficient staffing for Daily Operations (Weekly duty roster & Daily station plan).

• Events management (Staff briefing, preparation and execution of event).

• Assisting in planning beverage and wine menu.

• Responsible for monthly Inventory submission.

• Managing Epoint. Recording and placing new items into POS terminal, Stock Explosion etc.

• Generating monthly reports (Monthly Consolidations, Food, Beverage Sales, Lunch and Dinner Covers etc.)

• Collection of customer feedback.

• Ensuring sufficient stocks for daily operations.

• Responsible for cash bank-in.

• Ensuring parameters of restaurant is clean and proper at all times.

Requirements:

• Minimum 5 years of experience in F&B (Assistant Manager/Manager).

• Energetic, able to work in a fast paced environment.

• Great leadership, interpersonal, and communication skills.

• Service and result oriented, good team player.

5 days work week 44 hours

Purpose

The Body shop Manager directs work activities of the Body shop staff, including their observance of deadlines and productivity levels, as well as the maintenance of quality standards. Contributes toward achieving targeted profit for the department and maintains customer satisfaction standards, while containing expenses.

Duties and Responsibilities

Operational Management

1. Direct work activities of Body shop employees, including their observance of deadlines and productivity levels.

a. Conduct daily brief /monitoring on attendance, productivity, workplace safety and other Body shop matters.

b. Conduct daily follow up to ensure repair jobs executed timely to meet delivery deadlines.

c. Enforce quality repair work done consistently through correct usage of tools and repairs methods.

d. Ensure in-process check and final quality inspections done to achieve zero return jobs.

e. Ensure adequate protection on customers' vehicles and their belongings treated with care.

2. Handle customer complaint and provide resolution in timely manner.

3. Enforce control on supplies/consumables usage to reduce wastage.

4. Establish/enforce procedures/tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases.

5. Identify problems, develop and introduce systems and procedures to streamline efficiencies.

6. Create/distribute periodical reports to management on repair status and Bodyshop performance indicators.

General

1. Direct work activities of Body shop employees, including their observance of deadlines and productivity levels.

a. Conduct daily brief /monitoring on attendance, productivity, workplace safety and other Body shop matters.

b. Conduct daily follow up to ensure repair jobs executed timely to meet delivery deadlines.

c. Enforce quality repair work done consistently through correct usage of tools and repairs methods.

d. Ensure in-process check and final quality inspections done to achieve zero return jobs.

e. Ensure adequate protection on customers' vehicles and their belongings treated with care.

2. Handle customer complaint and provide resolution in timely manner.

3. Enforce control on supplies/consumables usage to reduce wastage.

4. Establish/enforce procedures/tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases.

5. Identify problems, develop and introduce systems and procedures to streamline efficiencies.

6. Create/distribute periodical reports to management on repair status and Bodyshop performance indicators.

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;

• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;

• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;

• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;

• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management in the securities, financial advisory or fund management industry

• Should have knowledge of key applicable regulations in Singapore such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

• Excellent writing and communication skills

• Good interpersonal, influencing and networking skills

• Team player

NOTE: Please submit your application only through this platform. We regret that we will not be able to respond to direct emails. Thank you for understanding.

Job Description & Requirements

The Accounts Assistant/Coordinator supports the finance and administrative operations across various business units. Responsibilities include managing accounts receivable/payable, preparing financial reports, and ensuring accurate record-keeping within the company's accounting systems.

Finance & Administration:

· Monitor and verify incoming funds and update daily cash flow (AR/AP).

· Follow up on overdue accounts for payment and update payment due dates.

· Prepare accounts receivable (AR) reports at least twice a week.

· Generate and update statements of account (SOA) for overdue accounts.

· Update balance sheet/profit and loss (BS/PL) spreadsheets after month-end closing.

· Assist in reconciling and verifying managers' expense claims.

· Support the preparation of schedules for auditors as needed.

System Management (Dynamics 365 Business Central or equivalent):

· Familiarize with current operational processes and Business Central (BC) system workflows.

· Assist in preparing detailed walkthroughs of BC processes for training purposes.

· Conduct checks to identify discrepancies between current processes and BC workflows.

· (Bonus) Generate PowerBI reports from Business Central.

Requirements:

· Must be able to commit to at least 3 days per week, on a contract basis for 6 to 12 months.

· At least 2 years of experience in finance or accounting roles

· If currently still pursuing accounting related course, you must have at least basic understanding of accounting principles (e.g., financial statements, bookkeeping).

· Bachelor’s degree or professional certification in a related field is a plus.

· Proficient in accounting software (e.g., Dynamics 365 Business Central/Navision).

· Skilled in Microsoft Office, with knowledge of Excel tools like PowerBI being advantageous.

· Strong attention to detail and responsibility.

· Available to start immediately will be preferred.

Job description

We are looking for a Full-Time Dental Assistant to join our new dental clinic.

Work Location: 52 Craig Road, Singapore 089690 (MRT: Tanjong Pagar/Outram/Maxwell)

Work Timing: Mon - Fri (9 - 5pm); Sat (9-1pm)

Salary range from $2500 - $4000 depending on experience + AWS

Dental Assist

• Maintain cleanliness, disinfect, sterilise treatment rooms & equipment
• Ensure dental instruments and materials are ready for each appointment before patient enters treatment room
• Provide chairside assistance during dental treatment procedures by dental surgeon on duty
• Ensure proper maintenance of dental instruments - clean, sterilise, sort and pack
• Ensure high standard of infection control
• Manage stock inventory and assist in stock ordering
• Take X-rays for patients
• Making models of patients teeth
• Perform additional tasks as needed by clinic manager or doctors

Requirements:

• Minimum GCE 'N' Level / 'O' Level / ITE
• Fluent in English
• Excellent multitasking and organising skills
• Work independently but also able to work well with others
• Chairside assistance, patient care and sterilisation procedures
• Experience in dental procedures, knowledge of dental terminology is a plus but not necessary
• Training provided

How to apply?

Interested candidates should submit their resume via this portal or send to [email protected]

KEY ROLES AND RESPONSIBILITIES

• Establish / optimize infrastructure design and enhance existing processes to meet business goals

• Plan and coordinate the functions of Infrastructure, Network and EUC

• Identify customer and operational needs of multiple on-premises and cloud-based solutions, serving as a subject-matter expert and trusted source to management, supervising and evaluating the performance of assigned staff

• Oversee and deliver reliable IT infrastructure, Network, and EUC operations with established metrics, KPIs and SLOs

• Maintain and evaluate Lifecycle management of infrastructure hardware

• Deliver operational excellence and infrastructure best practices for both on-prem and Azure setup

• Identify hardware, software, external service cost estimates, and resource requirements to meet assigned project scopes and objectives.

• Works closely with internal users, partners to proactively manage all Infrastructure, Network and EUC topics and requests

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science or Computer Studies or Information Technology or related discipline

• Strong knowledge of hardware and networking

• Minimum 8 years experience

• Ability to work in a team as well as independently

• Ability to communicate across different functions and levels of audiences

• Effective at acquiring an understanding of a problem or situation, with good problem-solving skill.

• Fundamental Cybersecurity knowledge on perimeter defense

• Knowledge in OT setup is an advantage

• Knowledge in architectural and construction industry is an advantage

PREFERRED SKILLS & CHARACTERISTICS

• Independent worker with initiatives, positive attitude and team player

• Good analytical skills and attention to details

• Good verbal and written communication

The Role:

• Meet sales goals by proficiently managing the sales team, which involves coaching, establishing objectives, and tracking performance.
• Design and implement strategic business plans aimed at maximizing product success. Lead and inspire the sales team to foster strong and lasting relationships with customers.
• Prepare and present comprehensive reports on sales budgets, revenues, expenses, and updated forecasts for management's consideration. Identify emerging markets and shifts in the marketplace while staying informed about new products and competitive status.
• Oversee and mentor the sales team throughout the entire sales process, including prospecting, pitching, and negotiating.
• Exhibit a successful track record in high-level sales, closing significant deals, and managing key accounts.
• Proactively identify and pursue new business opportunities while developing relationships with both new and existing customers.

What are we looking for?

• A minimum qualification of a Diploma in Engineering or Business Management, or an equivalent is required. Candidates should have no less than five years of experience in the industrial sales sector, including at least three years in a sales team leadership role.
• The successful applicant will be an independent individual with a strong focus on achieving sales results.
• Possess class 3 driving license

Next Step:

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Liew Jie Ru

Registration Number: R1872133

EA Licence No: 24C2293

Job Description:

• Responsible for ensuring the smooth daily operation of all areas of the Food and Beverage Department, including the bar, restaurant and conference space
• Drive guest satisfaction and loyalty through exceptional service, strong relationships and attention to detail in all areas of the operation
• Evaluate changes in guest needs, the guest mix and competitive set in order to recommend and action appropriate product/service and operational changes as necessary
• Ensure that brand standards, including sustainability initiatives, are maintained
• Hire, train and develop the department’s team members, and ensure employee satisfaction through effective, positive and proactive leadership
• Coordinate and communicate with all other departments as required to ensure smooth operations, high levels of guest and employee satisfaction and the most effective use of resources
• Take a proactive and innovative approach to operations in order to maintain market competitiveness and exceptional financial performance
• Work with marketing team to develop creative and effective promotions and to drive their implementation in a timely manner
• Develop beverage menus for all areas and work with the executive chef to develop dining menus
• Develop and administer the F&B budget, action plan and promotional activities of the department to stimulate sales and profit while controlling operating expenses
• Prepare monthly forecasts for restaurant, room service and bar, review daily and monthly financial result and take any required actions

Job Requirements:

• Minimum 3 -5 years of experience in a similar role, preferably in a five star luxury setting.
• A strong understanding of the overall hotel business with the ability to study, analyse and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Proven experience in meeting budget and forecast for all costs, including payroll and other expenses
• Experience in managing and developing a team, including performance management, performance reviews, disciplinary procedures, creating learning and development plans, coaching etc.
• Has a good understanding of luxury guest expectations and desire to meet these expectations.
• Project professional image at all times through personal presentation/ interpersonal skills.
• Has awareness of industry trends in service, product and presentation. A passion for food, wine and the culinary arts that is knowledgeable and effusive.
• Aptitude for developing promotions and marketing.

• Recruiting, interviewing and training staff to follow restaurant procedures
• Maintaining safety and food quality standards
• Keeping customers happy, getting their feedback on the experience and handling complaints
• Organizing schedules, keeping track of employees’ hours and recording payroll data
• Ordering food, linens, gloves and other supplies while staying within budget limitations
• Supervising daily shift operations, including front- and back-of-house restaurant operations
• Controlling operational costs and identifying ways to cut waste
• Appraising staff performance and disciplining or retraining employees to correct poor performance

BTS Tankers Pte Ltd, a leading regional ship operating company based in Singapore, is seeking an enthusiastic Senior Operations Manager to join its dynamic team.

Senior Operations Manager - Shipping

The Position:

You will join the vessel operations team, which is responsible for the day-to-day operation activities for the BTS Tankers’ fleet, reporting to the Head of Operations. You will operate several tankers in close cooperation with the Chartering and in-house Agency teams. In an exciting and fast-paced environment, you will have direct contact with customers, suppliers, terminals, and vessels to deliver an optimal and cost-efficient operation of our fleet and first-class customer service.

Job responsibilities:

• Operating of several tankers in close cooperation with the Chartering and in-house Agency teams.
• Communicating with charterers, brokers, agents, and vessels regarding vessel clearance, voyage orders, and vessel itineraries.
• In an exciting and fast-paced environment, you will have direct contact with customers, suppliers, terminals, and vessels. By monitoring vessel movement and voyage performance, you aim to deliver optimal and cost-efficient fleet operation and first-class service to customers.
• Ensure compliance with agreed charter party terms, oversee agency appointments, and handle letters of indemnity.
• Reviewing vessel stowage and tank cleaning plans.
• Bunker plans for the vessel and places orders promptly.
• Liaising with vessel owners/Tech managers for Oil major acceptance, investigation reports, and corrective measures when applicable.
• Issuing freight invoices on time as per CP and assisting the Demurrage Analyst for post-ops and claims.

Requirements:

• At least 5-7 years of shore experience in product- and/or chemical-tankers commercial operations. A seafaring background is preferred but not essential.
• Excellent communication skills and aptitude to work as part of a team and on initiative.
• Ability to work independently and under pressure in a changing environment.
• Organized, meticulous, paying attention to details, but also able to focus on the bigger picture when necessary.
• Agreeable to flexible working hours (after office work including weekends will be required).
• Currently residing in Singapore.
• Good computer literacy is essential with Excel reports generation, IMOS experience.

If you are interested in the job, please apply confidentially via email with you CV attached to [email protected].

Only shortlisted candidates will be notified.

Roles Description:

The role will be a Digital Marketing Account Manager (AM). The AM will be handling our clients' Digital Marketing campaigns. He or she is also expected to be managing our clients and optimise their campaign to the best practices.

Specific Responsibilities:

The main responsibilities of the role are to conceptualise, set up, optimise the performance of the digital marketing accounts, and update clients regarding the campaign performance.

Competencies:

The AM will have an in-depth understanding of Digital Marketing and also gain the confidence of client management. He or She will be able to set up and run the campaigns independently. In addition, he or she would be analysing data to optimise the campaign performance.

Rewards:

• High Basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Work alongside an award-winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Probation Period:

This position includes a 6 month probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to speak to some of the biggest brand representatives in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.

• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.

• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.

• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.

• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.

• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.

• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.

• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.

• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.

• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.

• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.

• Maintain and strengthen customer service processes to improve customer satisfaction at all times.

• Develop staff through training, coaching, and mentoring to enhance their performance and build their competencies.

• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.

• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.

• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.

• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.

• Setting up and control of proper warranty structures and procedures according to our regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

• Broad understanding of all aspects of the automotive industry.

• Minimum 5 years of experience in premium brand automotive business

• Minimum 5 years management experience

• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.

• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).

• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.

• Result Driven Individual with strong business acumen

• Aggressive and forward thinking

• Ability to analyze and use Financial Reports

• Excellent communication skills, including presentation effectiveness.

• Well rounder conceptualization skills, creative, ideas generator.

• Well rounder personal effectiveness with good negotiation and influencing skills.

• Emphasis on performance, goal and team orientated.

Mon - Fri 8.30am - 5.30pm

Sat 8.30am - 12.30pm

• Manage existing accounts expansion as well as open new markets in the regions

• Contribute to the growth of sales, build strategic partnerships with clients and drive sales strategy of the company

• Build strong network of clients, and hold key relationships with customers in the organization

• Responsible for delivering expected sales revenue target and profitability. Build strategic partnerships with clients and drive sales strategy of the company

Requirements

1. Required prior experience dealing in satellite/telecommunication equipment’s with regions exposure.

2. Good experience in managing partners and distributors

3. Frequent travelling involves to SEA regions

Mon to Fri 9am - 6pm

Key Attributes:

Sales Driven. Charming. Effective Communicator.

Role Description:

We’re looking for a highly skilled and client-focused Premium Account Manager to join our team. As a Premium Account Manager, you will be the cornerstone of our high value client relationships, providing personalized support, exception service to both new and existing high net worth buyer/seller clients. Your role will involve hunting new clients and managing existing clients, facilitating their buying, selling and leasing requirements together with our Resident Agents.

Job Scope:

• Client Relationship Management:Cultivate and maintain strong relationships with key premium clients, ensuring their property aspirations and needs are met and exceeded. Act as their trusted advisor and main point of contact.
• Account Growth: Maintain and acquire client database of HNWI, home offices and private funds managers with property transaction or investment needs.
• Strategic Business Development: Identify and collaborate with Developers, private banks, investment funds, create customized solutions for different client’s needs
• Retention & Engagement: Manage engagement program, private invite-only events/seminars for new and existing clients to keep company at top of mind.
• Team Collaboration: Work closely with Resident Agents and cross-functional teams (marketing, operations) to ensure seamless execution of services and client success.

Requirements:

• Experience: 3+ years in account management, client servicing, or a related field, preferably with experience managing high-value or premium clients.
• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to present ideas clearly and persuasively.
• Client-Centric: Passion for delivering exceptional service and building long-lasting relationships with clients.
• Problem Solving: Strong analytical and problem-solving abilities, with the capacity to handle complex client issues effectively.
• Project Management: Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Industry Knowledge: experience in real estate industry will be advantages. RES license not required but will be a bonus.

Renumeration:

Salary: Competitive base salary

Incentive: Attractive sales commission structure with high earning potential based on performance

Education:

Tertiary education in any field of study

We are looking for a Deputy Manager IT to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs.

The successful candidate will have improved skills, a proven professional experience and a detailed knowledge of industry’s best practice processes. Deputy manager would be responsible to manage the overall IT & Telecom infrastructure includes Servers / Desktops/Laptops / Networks/ Security tools and required applications to run the day-to-day operations.

He would assist in gathering, analysing and document the business requirement pertaining to existing IT application Change requirement or new requirement.

He would be responsible to carry out UAT in consultation with users and third-party vendors. He will assess the need of training in area of Office 365 tools / Ticketing tools / MS office or an existing ERP or a business application.

He will be responsible to ensure the compliance in terms of software licenses, security patch updates, end point and server protection tools in consultation with Group IT complying Group IT policies.

Key Accountabilities or Activities

• End user support for ERP / IT applications / General IT support

• IT Infrastructure management includes servers/telecom systems / firewalls / security tools /Backup

• IT application training to end users and address day to day operational issues

• Business requirement analysis & Documentation

• Project activities co ordination for IT application development & implementation

• Third party vendor management

• IT peripheral procurement and installation

Necessary:

• Background in Computer Science, Information Technology, Computer Engineering or equivalent

• Excellent communication skills, able to articulate technology solutions to various audiences

• Strong working knowledge of various technology platforms and practices, including, but not limited to, Microsoft .NET technologies/ABAP development and SAP ERP implementation / support.

• Strong knowledge of new or latest technology, and able to gauge suitability to the organization's business

• Innovative mindset and able to challenge assumptions

• Strong knowledge of IT infrastructure and end users support management including Office 365 / Windows/Linux / Firewall and cloud hosted infra and services.

• Knowledge of SAP ERP implementation would be added advantage.

Desired:

• Excellent communication skill and business process knowledge

• Having experience / knowledge of commodity trading domain

Personal Attributes:

• Excellent communication skill Verbal / written

• Preferable education – B.E / B.Tech./BS Computer

• Team work & willingness to learn new things

• Culture fit

Significant Working Relationships

Internal:

• Team work

• Willingness to learn new things.

This role overseeing the warehouse operations, local distribution, resource planning, P&L and warehouse improvement projects.

Overall Operations Supervision

- Supervise overall warehouse operations including SG local transportation from/to Company’s warehouse(s)

- Establish and monitor the basic practice and implementation such as MHE pre-inspection, daily-walk-about in the respective work environment with the support from section leads below SLM

- Supervise and monitor WSH monthly reports and take a lead to close any negative findings.

- Receive an external or/and internal escalation upon any deviation or potential risk of deviation from the set KPIs.

- Provide the respective section leads with the relevant guidance and direction whereby how to adjust, correct, or upgrade daily operations.

Overall Operations Projects Supervision

- Delegate the respective task to the respective section leads by determining a schedule.

- Monitor the completion of respective project tasks.

- Receive any escalation from the section leads upon any potential delay or obstacles.

- Provide the respective section leads with the relevant advice and guidance for their clear understanding.

- Schedule and arrange any internal session for internal alignments in case of any potential issues, especially the severe ones.

- Properly and timely escalate the potential risks to the direct superior.

Operations Resource Planning

- Come up with operations manpower resource planning.

- Conduct recruitment interviews in case of additional manpower resources to bring into the operations team.

- Exercise any warning session(s) or termination session(s) related to the respective section leads

Warehouse P/L Control

- Analyse monthly department P/L starting from sales revenue, direct cost, indirect cost up to gross profit with the direct superior.

- Come up with some proposals to improve our sales or/and cost for further discussion and finalisation with the direct superior

Mandatory Requirements

- Minimum 3 to 5 years’ experience in a managerial position in 3PL Warehouse operations.

- Experience in managing large warehouse operation team

- Ability to multi-task in a fast paced environments

- Mature, self-motivated, and able to work independently.

- Ability to motivate & manage a dynamic service-oriented organization.

- Ability to support change in a fast-moving environments & coach organization

- Ability to use the technical skill, process discipline to build & develop service deliverables & capabilities.

- Strong communication skills with customers or / and appointed vendors

Mon to Fri 8.30am - 6pm

Job Summary :

This position will be responsible for developing and implementing growth strategies to drive business growth in revenue and customer visits to company’s outlets through all digital touchpoints. The candidate must have a deep understanding of the customer journey and be adept at connecting the dots to create seamless and engaging experiences for our guests.

Key Responsibilities:

• Develop and Execute Growth Strategies

o Design and implement innovative growth strategies to drive revenue and customer engagement.

o Identify and optimize key performance indicators (KPIs) to measure the success of growth initiatives

• Loyalty Marketing

o Develop and manage loyalty programs to increase customer retention and lifetime value.

o Analyze customer data to create personalized marketing campaigns that drive repeat visits and brand loyalty

• Digital Marketing

o Oversee all digital marketing activities, including social media, email marketing, SEO, SEM, and content marketing.

o Leverage digital channels to enhance brand visibility and attract new customers

• Customer Journey Optimization:

o Map and analyze the customer journey to identify pain points and opportunities for improvement.

o Create seamless and engaging experiences across all touchpoints to enhance customer satisfaction and loyalty.

• Data Analysis and Reporting

o Utilize data analytics to measure and report on the effectiveness of marketing campaigns.

o Stay abreast of emerging technologies and best practices in growth marketing, and leverage insights to drive innovation and experimentation

• Collaboration and Communication

o Work closely with cross-functional teams, including operations and finance to align marketing efforts with overall business objectives.

o Lead and mentor a team of marketers, providing guidance, support and professional development opportunities.

o Communicate and present reports on growth strategies and results to senior management and stakeholders at all levels.

Requirements

• Bachelor's degree in Marketing, Business, or a related field.

• Minimum of 5 years’ experience in growth marketing, preferably in the F&B or hospitality industry with senior leadership skills.

• Strong understanding of digital marketing channels and strategies.

• Experience with loyalty programs and customer relationship management (CRM) systems.

• Excellent analytical and problem-solving skills.

• Ability to think creatively and strategically.

• Strong communication and interpersonal skills with experience in team leadership.

• Proficiency in data analytics tools and marketing software.

Mon to Fri 8.30am to 6pm

Key Role Responsibilities

• Drive Business Development Operations Attend Tender site show rounds, prepare sales quotations/proposals and pitch presentations to potential clients

• Review tender opportunities via various media platforms and portals

• Meet and exceed sales revenue targets

• Maximise and deliver gross margins

• Collaborate with key account managers to identify new business opportunities and grow relationships that assist in revenue generation

• Manage client budget negotiations and supplier cost-savings efforts

• Provide leadership in developing and delivering competitive win strategies through RFPs and Bids

• Proactively identify trends in the Environmental Services and Integrated Facilities Management sectors, and possible opportunities or risks

• Drive Customer Service Operations Review customer needs to enhance service offerings and competitiveness

• Ensure successful customer retention through relationship development and maintenance, and addressing enquiries in a timely and professional manner

• Work with key account managers and company trainers to ensure that customer service levels meet or exceed the company’s standards and in accordance with contractual requirements

• Drive customer attraction and retention strategies to improve customer loyalty

• Drive Business Administration Operations Prepare monthly sales/tender reports

• Participate and present in monthly General Management Meeting for business development and operational excellence

• Working closely with other departments including, Operations, Human Resource, Finance, Procurement, Technology and Safety

Requirements

• Previous experience in a Sales role is essential

• Minimum Diploma Degree

• Proven record of revenue growth and profit achievement in an account management role

• Well organised with attention given to details and ability to handle multiple tasks

• Excellent communication and interpersonal skills

• Good presentation skills and negotiation skills

• Team player, passionate, self-motivated and results-driven

Mon to Fri: 8:30am to 5:30pm

This role overseeing the warehouse operations, local distribution, resource planning, P&L and warehouse improvement projects.

Overall Operations Supervision

- Supervise overall warehouse operations including SG local transportation from/to Company’s warehouse(s)

- Establish and monitor the basic practice and implementation such as MHE pre-inspection, daily-walk-about in the respective work environment with the support from section leads below SLM

- Supervise and monitor WSH monthly reports and take a lead to close any negative findings.

- Receive an external or/and internal escalation upon any deviation or potential risk of deviation from the set KPIs.

- Provide the respective section leads with the relevant guidance and direction whereby how to adjust, correct, or upgrade daily operations.

Overall Operations Projects Supervision

- Delegate the respective task to the respective section leads by determining a schedule.

- Monitor the completion of respective project tasks.

- Receive any escalation from the section leads upon any potential delay or obstacles.

- Provide the respective section leads with the relevant advice and guidance for their clear understanding.

- Schedule and arrange any internal session for internal alignments in case of any potential issues, especially the severe ones.

- Properly and timely escalate the potential risks to the direct superior.

Operations Resource Planning

- Come up with operations manpower resource planning.

- Conduct recruitment interviews in case of additional manpower resources to bring into the operations team.

- Exercise any warning session(s) or termination session(s) related to the respective section leads

Warehouse P/L Control

- Analyse monthly department P/L starting from sales revenue, direct cost, indirect cost up to gross profit with the direct superior.

- Come up with some proposals to improve our sales or/and cost for further discussion and finalisation with the direct superior

Mandatory Requirements

- Minimum 3 to 5 years’ experience in a managerial position in 3PL Warehouse operations.

- Experience in managing large warehouse operation team

- Ability to multi-task in a fast paced environments

- Mature, self-motivated, and able to work independently.

- Ability to motivate & manage a dynamic service-oriented organization.

- Ability to support change in a fast-moving environments & coach organization

- Ability to use the technical skill, process discipline to build & develop service deliverables & capabilities.

- Strong communication skills with customers or / and appointed vendors

Mon to Fri 8.30am - 6pm