TMGM Singapore is a dynamic and rapidly growing startup within the global financial services industry. As part of a global company, TMGM Singapore offers a fast-paced, innovative environment with opportunities for growth and development.

We are seeking a detail-oriented and proactive Executive Assistant to join our dynamic team. This role combines essential bookkeeping responsibilities with general administrative support, making it ideal for a professional who thrives in a fast-paced, startup environment. You’ll support our management team with financial tasks, help streamline operations, and contribute to the efficient functioning of our organization.

Key Responsibilities:

• Accounts Management: Handle essential bookkeeping tasks, including accounts payable and receivable, ensuring timely and accurate processing of invoices and bank reconciliations.
• Payroll Processing: Oversee payroll activities to guarantee prompt and precise payments to employees.
• Financial Reporting: Prepare and maintain financial reports to support budget tracking and forecasting efforts.
• Tax and Audit Support: Coordinate with external accountants for tax preparation and assist in financial audit processes as required.
• Expense Tracking: Monitor company expenses against budgets, providing insights for cost management and suggesting areas for improvement.
• Ad-Hoc Projects: Assist with various ad-hoc projects and tasks assigned by management, showcasing adaptability to meet evolving startup needs.
• Process Improvement: Contribute to the continuous improvement of bookkeeping and administrative processes, proposing and implementing best practices.
• Operational Efficiency: Support the team in streamlining operations and ensuring compliance with relevant financial regulations, enhancing overall organizational efficiency.

• High school diploma or equivalent qualification.
• At least 2 years of experience in an accounting or bookkeeping role is preferred.
• Proficiency with accounting software and MS Office Suite, particularly Excel.
• Excellent organizational and multitasking skills with strong attention to detail.
• Strong communication skills and a proactive approach to problem-solving.
• Willingness to learn and adapt to new processes and systems.

The Administrative Assistant, Ministry Support provides administrative support to the assigned Ministerial staff in carrying out the operational responsibilities of the Church and reports to the Church Administrator. The person in this position uses initiative and discretion in interaction with staff, congregants and visitors. Because of the nature of the role, this individual must demonstrate a high level of trust and the ability to protect the reputation and integrity of others through strict confidentiality.

Responsibilities

Ministry Support

Provide administrative support to ensure efficient operation of assigned ministry including scheduling and coordinating ministry meetings, preparing and mailing correspondence, handling ministry posts and incoming letters, preparing ministry reports, presentations, etc.

Other assigned support:

o Prepare ministry newsletters and mass mailing.

o Raise Payment Request (PR) and seek relevant approval for ministry expenses.

o Manage ministry database including updating of participants’ contacts.

o Provide logistical support including study materials to be distributed to participants.

o Coordinate ministry events, pre-event publicity, registration and compile post-event feedback evaluation.

o Assist with ministry outreach programs

Office/Clerical Support

· Assist with screening and routing of incoming calls and visitors to the Church office; warmly greeting persons with a friendly, courteous and helpful attitude; providing pertinent and appropriate information to callers and/or visitors.

· Monitor and maintain office supplies.

· Attend ministry events as necessary.

· Attend Administrative Staff and Senior Staff meetings as required.

· Other duties as assigned or called upon to assist including

o providing clerical, administrative or communication support to other ministries where required.

A boutique hair studio in Upper Bukit Timah is looking for a dedicated and experienced Hairstylist Assistant to join our team.

Position: Hairstylist Assistant

Salary: $1800-$2200/month

Working Hours: 6 days a week, 9 AM to 7 PM

Location: Upper Bukit Timah Road

Nearest MRT : Beauty World Station

Requirements:

• Minimum 2 years of experience in a salon

• Ability to perform the following services:

1. Wash and blow-dry hair

2. Apply hair color

3. Perform scalp and hair treatments

4. Update social media with photos and videos

5. Handle payments and receipts

6. Clean and maintain the salon environment.

Willing to learn and with good attitude .

Interested applicants, please WhatsApp us at 87927027 to apply with a resume .

Responsibilities

• Assist the Therapists in providing appropriate therapy treatments (includes lifting, transferring and transporting patients) onto both inpatients and outpatients
• Responsible for the housekeeping of the Rehabilitation equipment and perform other adhoc duties assigned by the Therapists

Requirements:

• WSQ Higher Certificate in Healthcare Support (Therapy Support)
• Preferably with 1 to 2 years relevant experience in a healthcare setting would be an added advantage
• Outgoing, confident and friendly
• Able to work in a fast paced environment
• Passionate about working with the elderly

Part Time Position Only.

Responsibilities

1. Demonstrate proficiency in various art techniques, mediums, and styles.
2. Effectively teach students how to use them to express their ideas and emotions.
3. Provide guidance and support to students in developing their artistic skills - drawing, painting, sculpting, and other art forms.
4. Create a positive and inspiring classroom environment that encourages experimentation, self-expression, and collaboration among students.
5. Evaluate and provide constructive feedback on students' artwork, helping them identify areas of improvement and celebrating their achievements.
6. Engage students with sensory play.
7. Ensure a safe and orderly art classroom environment, following appropriate safety guidelines and procedures for handling art materials and equipment.
8. Engage children in lessons, ensuring activities are fun and age-appropriate.
9. Maintain Good and Professional relations with Children and Parents.

Requirements

1. Teamplayer and able to work in a team.
2. Demonstrate proficiency in various art techniques, mediums, and styles.
3. Previous experience teaching art to students of various age groups (2.5-5 YO) and skill levels.
4. Passion for art education and a commitment to fostering creativity and artistic growth in students.
5. Enthusiastic individual that has initiative, high adaptability
6. Strong communication and interpersonal skills, with the ability to connect with students, parents, and colleagues effectively.
7. Maintain tidiness and cleanliness of studio.
8. Knowledge of safety protocols and procedures for handling art materials and equipment.
9. Able to converse in English and/or Mandarin (as will need to liaise with student and/or parents who speaks in mandarin)

Working Hours
Wed - Fri: 1pm-8pm
Sat - Sun: 9am-7pm

Closed on PH.

About Pet Lovers Centre:

Pet Lovers Centre Pte Ltd is one of the largest and oldest pet care retail chain in Southeast Asia since founded in 1973. Pet Lovers Centre Group, which currently leads 6 subsidiaries, is headquarted in Singapore and currently has over 150 outlets spanning across 5 countries in South-East Asia.

Highlights:

As the Senior Manager/Assistant Director, Integrated Office, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

We are looking for a Assistant Housekeeping Manager to join our team

As a Assistant Housekeeping Manager, we rely on you to:

• Assist Executive Housekeeper in directing and maintaining housekeeping department
• Supervise the team in the maintenance of guest rooms and replenish room supplies
• Ensure quality assurance standards are met at all times
• Ensure the quality of service delivered is compliant with hotel guidelines and policies

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Enjoys problem solving with a can-do attitude
• Is a friendly, helpful and trustworthy leader
• Has strong interpersonal skills
• Must be detail-focused and guest-oriented

If you are the right person, what are you waiting for? Click the APPLY button now!

A Restaurant Assistant Manager oversees daily operations, manages staff, ensures compliance with standards, handles customer issues, and supports marketing activities for a positive dining experience.

Assistant Managers are in charge of the daily business operations. They verify employee schedules and ensure new hires understand their roles and duties. Assistant Managers handle phone calls regarding complaints and questions about orders or further escalations regarding services or products.

Responsibilities and Duties:

• Plan and coordinate the daily operations of the Hospital’s Outpatient Services to ensure efficiency and effective use of resources
• Collaborate with healthcare professionals to optimize workflows, enhance patient care processes and service quality
• Prepare and review policies, procedures and work instructions for clinical processes to facilitate patient safety and quality care
• Utilise IT systems to analyze data, prepare presentation and reports
• Coordinate internal and external stakeholders to implement new programmes/services
• Monitor project Key Performance Indicators (KPIs) and ensure timely completion
• Lead the team of Outpatient Service Associates (OPSAs) to attain service and operational excellence
• Work with internal and external stakeholders in the area of feedback management
• Perform any other responsibilities assigned.

Job Requirements:

• Bachelor’s Degree in business administration, healthcare administration or related field
• At least 3 years of experience in managing outpatient service operations
• Proficient in MS office applications (Excel, PowerPoint, Word) and data management
• Knowledge of clinical systems (SAP, EPIC and Clinic Assist) will be an advantage
• Possess good knowledge of healthcare financing schemes (e.g., Healthier SG, CHAS, Medisave and /or ILTC subsidies)
• Pleasant disposition, strong interpersonal and communication (verbal & written) skills
• Strong planning, organization and coordination skills. Have experience in data analysis
• A team player who is meticulous, result focused and manages pressure well

Roles & Responsibilities

• Good working knowledge of Singapore Employment Act and local HR practices
• Good knowledge of Government legislations (MOM, CPF and IRAS)
• Assist in recruitment processes including job postings, screening candidates, and scheduling interviews.
• Conduct new employee orientations and manage the onboarding process.
• Maintain and update employee records and HR databases.
• Coordinate and assist for project deployment.
• Manage payroll processing and ensure timely and accurate salary payments.
• Organize and maintain personnel files and ensure confidentiality.
• Timely renewal and cancellation of work permits for foreign workers.
• Carries out work permit applications, renewals and cancellations of foreign workers in a timely manner;
• Follows up with purchase or cancellation of workers’ bond guarantees;
• Any other HR functions as assigned

Requirements:-

• Candidates must possess at least a Diploma in Business or HR Management or equivalent qualifications.
• Minimum 1 years of relevant working experience is required.
• Understanding of Singapore employment laws and HR practices.
• Good command of written and spoken in English and Mandarin to interact with Chinese speaking employees.
• Possess integrity, “Can Do” attitude with passion and a global mindset
• Able to work overtime as required.
• 5 days’ work in office.

Interested candidates are invited to submit their CVs, preferably including the following:

1) Current & Expected Salary

2) Date of Availability

3) Reason(s) for Leaving current/ previous job

(We regret that only shortlisted candidates will be notified)

Position: Food Stall Assistant

We are in search of a flexible and reliable Food Stall Assistant to manage a variety of tasks at our food stalls in Dairy Farm Mall. The ideal candidate should be comfortable multitasking, from food preparation and assist in cooking to serving customers. This role requires someone who can efficiently handle all aspects of food stall operations, ensuring the smooth running of our business.

Responsibilities:

• Take orders accurately and handle any customer inquiries or complaints professionally.
• Preparing and serving food to customers with a friendly and positive attitude.
• Maintaining cleanliness in the workplace and follow the SOP and hygiene and food safety standards
• Handle cash transactions and operate the POS system is a must.
• Assist in any other duties as required, including helping colleagues during peak hours.

Requirements:

• Basic cooking skills with experience in a fast-paced food service environment.
• Ability to multitask and handle multiple roles effectively.
• Need to commit 6 days’ work week (Rest Day on 1 weekday – Monday - Thursday)
• Working hours: 9.30am to 9.30pm
• The ideal candidate should possess strong excellent customer service skills with a friendly and approachable attitude.

Staff Package:

• Staff discount, Annual / Sick & Birthday Leave, Medical & Dental claims)

Location: @ Dairy Farm Mall - The Farm House food court has air conditioning, is newly renovated, and has a comfortable working environment; near the MRT station, and convenient transportation.

Interested candidates may wish to Call / WhatsApp: 81986851 & 87776187

Job Description

• Ensure safety, hygiene and well-being of the children
• Able to carry out routine care duty (i.e. washing of children, diaper changing, milk making, etc.)
• Able to engage children to keep them occupied
• Any other related work assigned
• 8.5 hours shift on weekdays

Requirement

• Only candidates with at least Fundamentals Certificate in Early Childhood Care and Education (FECCE) or higher
• Those currently pursuing part-time studies in early childhood education are welcome to apply.

蔡厝港幼儿园聘请兼职助理老师

职位描述

• 确保儿童的安全，卫生和健康
• 需要做保育工作 （冲凉，清洗，牛奶，换尿片，等）
• 可以和小孩互动
• 其他交代的任务
• 8.5小时工作时间

需求

有 幼儿保育和教育初级课程证书 或以上

迎目前正在从事幼儿教育兼职学习的人士申请

Job Title: Account/HR

Summary
We are seeking a dynamic Account/HR professional to join our team in Singapore, West (BUKIT BATOK CRESCENT). The ideal candidate will have a strong background in benefits administration, HR administration, cash handling, and general accounting. Proficiency in Mandarin is preferred. This is a full-time position that requires on-site work.

Key Responsibilities:
- Handle benefits administration and HR administration tasks
- Manage cash handling procedures
- Utilize accounting software for financial transactions
- Perform general accounting duties
- Assist with tax accounting and cost accounting tasks
- Collaborate with the finance and accounting team
- Communicate effectively in Mandarin when necessary

Required Skills and Qualifications:
- 1-3 years of relevant work experience in a similar role
- Proficiency in benefits administration, HR administration, and general accounting
- Familiarity with accounting software
- Knowledge of tax accounting and cost accounting principles
- Post-secondary diploma in a related field

- Fluency in MANDARIN is a MUST

**Other Details:**
- Job Type: Full Time
- Work Mode: On-site
- Location: Singapore, West
- Minimum Qualification: Post Secondary / Diploma
- Mon to Fri from 10am to 7pm.

- Part Time Admin Asisstant

- Able to work 2 weekdays (4-9pm) and 1 weekend (9am to 5pm)

- Payment of $10 per hour weekday and $11 per hour weekend

- Able to use computer, micrsoft word, excel, google drive.

- Attend to enquires & answer phone calls, walk-in enquiries & emails

- Carries out administrative duties such as filing, typing, copying, binding, scanning etc.

- Exhibits polite and professional communication via phone, e-mail, and mail.

- Provides information by answering questions and requests.

- Contributes to team effort by accomplishing related results as needed.

- Able to handle little children from age 3 yrs old

Prepare invoice and key in data and report monthly sales and expenses.

- GST reporting

- Reminder of invoicing payment.

- knowledge in accounting software lile Autocount.

- Staff payroll and prepare payment.

- able to handle CPF, IRAS, MOM website matters.

- Singaporean or PR may apply.

- able to start soon

- oversee account assistant work.

- oversee all companies account work.

We are seeking dynamic professionals to join our claims team in our corporate managed healthcare business segment.

Pay Rate: $13/h

Responsibilities:

Claims Management – Outpatient and Inpatient Medical Claims

• Understand and examine the provisions of medical policies to determine the patient’s/member’s level of medical coverage against the terms and conditions of the policy
• Provide accurate and efficient assessment of medical claims, validation, pre-authorisation of applications and LOG issuance
• Ensure evidence and claims information are documented and maintained in accordance to company compliance policies and SLA
• Work with the management team to share claim trends, analyse and interpret data in relation to medical claims and identify areas of improvement in the current medical claims cycle and SOPs
• Contribute to ad hoc projects, initiatives, and other activities such as new developments of Medical Claims solutions and processes

Requirements:

• Able to commit minimum 3 months period, 5 days a week (Mon to Fri)
• Able to commit to either fixed morning and/or fixed afternoon shifts
• Experience of claims process for medical claims, preferable in a Third-Party Administrator/Managed Healthcare environment is ideal
• Good Organisational skills and exceptional eye for details
• Good communication skills and stakeholder management skills

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

Clinic Assistant Job Role (Responsibilities & Duties)

Patient registration

- Handling phone calls and inquiries

- Scheduling of hospital appointment and

- Handle emails and govt/ insurance claims

- Chaperone doctor

-

- Maintaining inventory levels and drugs dispensing

- Handle administrative and ad-hoc duties

· Any other duties as required

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

Hall of Goods Pte Ltd is a distributor and reseller of lifestyle brands from around the world. While our company is based in Singapore, our brands are distributed and sold in many parts of Asia. We pride ourselves in being a true partner to the brand owners because we believe that it is equally as important to grow the equity of the brands we carry as it is to increase penetration and sales of their products in Asia.

Hall of Goods Pte Ltd invests in grooming our people as well as building strong partnerships with our suppliers and agencies. In that way, we create an eco-system that enables us to grow more effectively and efficiently.

While our structure is lean, we constantly look for talent that has the same values and principles as we do but can add new perspective at the same time. The values at Hall of Goods are simple.

1. Don’t be afraid to learn new things

2. Make sure everything you is done because you believe it has real value to the consumer and to the business

Roles & Responsibilities

Data entry and administrative assistant role

Responsibilities include consolidating and entering data from sales statements and providing administrative support to ensure efficient operations in the Company.

Job Responsibilities:

· Answer all enquiries via social media, phone call

· Entering of data entry, preparation and generating of invoices

· Assist with Management on any ad-hoc duties

. Flexible Working hours: 9am to 5pm. Minimum 3 working days a week. Working days can be discussed further

Job Requirement:

1. Minimum GCE ‘O’ Levels with working experience

2. Experience in data entry would be an advantage

3. Proficient in Microsoft Office

4. Good interpersonal and communication skills

5. Diligent, organised, self-driven, resourceful and fast learner

Job Title: Personal Assistant (Beauty Salons and Spas Company) ID9124
Location: Tiong Bahru
Working Hours: Monday to Friday 900am-600pm
Basic Salary: $4000-$5000

Benefit:
* VB & AWS provided with AL 10 days starting

Job Description:
•Provide comprehensive secretarial support, including managing calendars, scheduling meetings, and organizing appointments and engagements.
•Coordinate both internal and external meetings, ensuring smooth logistics for onsite or virtual gatherings.
•Screen calls professionally, take accurate messages, and handle inquiries promptly and efficiently.
•Arrange and coordinate complex travel arrangements, including visa processing and accommodations, for business and personal trips.
•Execute various errands and provide event support as required.
•Perform additional secretarial tasks according to established guidelines, ensuring accuracy and timeliness.
•Proactively anticipate the CEO's needs and assist in ad-hoc tasks to facilitate efficient operations.
•Act as a liaison between the CEO and other stakeholders, conveying instructions and ensuring effective communication.
•Maintain confidentiality and handle sensitive information with discretion and professionalism.
•Any other duties as assigned by the CEO to support organizational goals and priorities.

Requirement:
Minimum Diploma Graduate in any discipline with 2 years of experience in assisting HOD/CEO

**Location:** Hillview Terrace, Singapore

**Job Description:**

Are you tech-savvy and eager to learn? We’re looking for an IT Support Assistant to help with our daily operations. This is a fantastic entry-level opportunity for someone who is interested in developing their skills in information technology while contributing to a positive learning atmosphere.

**Key Responsibilities:**

- Assist in maintaining and troubleshooting computer systems and equipment.

- Provide technical support with software and hardware issues.

- Help set up and maintain audio-visual equipment.

- Support daily IT operations.

- Collaborate with the IT team to ensure all IT technology is functioning.

**Qualifications:**

- A genuine interest in technology and a desire to learn.

- Ability to work well in a team-oriented environment.

- Problem-solving mindset and willingness to tackle new challenges.

**No Experience Required!**

We believe in nurturing talent and are happy to provide on-the-job training. If you have a passion for technology and a willingness to learn, we encourage you to apply!

**Why Join Us?**

- Work in a dynamic and supportive environment where your contributions matter.

- Gain valuable hands-on experience in IT support.

- Opportunity for growth and development.

Position Summary:

The Project Assistant is responsible for essential administrative and project support in planning, financial tracking, reporting, business development activity, project management, meeting management, and administrative processing. Working in tandem with the Leadership Team, the incumbent will anticipate needs and deliver on a wide range of requirements that create efficiency for leaders and projects.

This is a dynamic role with exposure to all aspects of our business, that requires an ambitious self-starter with excellent upwards management skills and with aspirations to become a program manager, or specialist in one of our support teams.

Essential Duties and Responsibilities:

• Leading an exceptional standard of proactive, organized and detail-oriented team and project administrative support, striving to evaluate and systematize our administrative support practices and create a world class standard of excellence in efficient administration on our team.
• Using or learning a full range of key systems (CRM, CoPilot, Financial Management System, Knowledge Management, HR Systems) to interrogate, collect and validate data for regular required team reporting, including Utilization Reports, Revenue Reports, Financial Reports, People and HR Reporting, Pilot Technology Reports, Project Reports and Contracting Reports.
• Automate, draft and prepare responses to routine inquires; work with team to automate correspondence and communication, develop systems of prioritization, work with leadership team to optimize team meeting management, agendas, scheduling and documentation.
• Support project teams as needed with project administration and planning including resource utilization tracking and owning project administrative tasks to be delivered on time and to budget. Supporting the project team with a variety of administrative and logistical tasks as needed, including the development and production of program materials
• Meeting management support, including working with teams to lead team efficiency and strong disciplines in team meeting tracking, preparation, agenda setting, follow up and action tracking, and ensuring these disciplines are always proactively observed and used to drive efficiency and effectiveness.
• Supporting key office priorities and strategic initiatives as they arise, including but not limited to, administrative support on marketing campaigns, technology pilots and outbound business development scheduling, travel planning, administrative processing.
• Represent the team confidently, professionally and thoroughly to ensure operational deliverables meet our needs, including interacting with internal colleagues in other regions and with clients.
• Working closely with our executive directors to anticipate and meet all administrative needs related to their roles, exercising strong upwards management to deliver a world class standard of efficient and effective executive support and gaining exposure and involvement in many aspects of our business, acting as an administrative business partner. 
• Support the preparing and shipping of project and method materials, maintaining project items and stock levels. Track and order materials needed in line with policy.
• Provide support with logistics and planning for business travel, client events and team events.
• Act as a point person for financial management of contractor work orders and invoicing.
• Perform other job-related duties and responsibilities as assigned.

Position Knowledge, Skills and Abilities Required

• Administrative and Organization Management Skills

• Able to set priorities, organize and manage multiple tasks independently without prompting. Able to engage multiple team members to prompt, track, plan, gather data and get tasks completed effectively. Ability to deliver, enforce and influence higher standards of excellence where necessary.
• Anticipates needs; takes proactive approach to work; manages upwards effectively including regular communication, service orientation and logging/tracking progress to bring decisions and issues for resolution. Continuous improvement mindset which drives continual innovation in administrative efficiency.
• Strong and assertive voluntarism to solve for team needs, find new solutions, garner input and lead effective engagement to improve the team’s efficiency. Professional, supportive, positive and service-oriented demeanor at all times, with strong business acumen to aid prioritization and client/market-centricity.
• Meets deadlines; manages time effectively; accountable for all aspects of the role; sets guidelines and timelines and holds self and others accountable for delivery to achieve excellence. Strong attention to detail; focused on quality, excellence and professional business acumen.
• Data and numeracy oriented. Ability to use or learn multiple administrative, financial and client IT systems to work effectively and to support with data-driven reporting.

• Client Relationship Management

• Ability to establish professional and personal credibility with colleagues, clients, faculty and venders; owns relationships
• Strong interpersonal and communication skills, confident and ability to engage multiple stakeholders to achieve the most optimal outcomes (e.g. deliverables, tasks or reporting)

• Technical Skills

• Project management capability
• Proficient in Microsoft Office Outlook, Excel, Word and PowerPoint
• Able to learn and work in various databases and systems
• Strong interpersonal skills and the ability to build relationships.
• Customer orientation mindset, sees self as an enabler
• Critical thinker; can think outside the box, problem solve easily and find creative solutions to challenges.
• Learning mindset with the ability to quickly acclimatize and master tools and new systems
• Agile and resilient, can cope under pressure and multitask effectively

Education and Experience Requirements:

• Degree qualified
• Minimum of 1-year administrative experience in a corporate setting
• Project management experience, ideally holding a PM qualification
• Knowledge of Office 365 or other office software systems, preferably with experience of CRM systems, financial management systems and other operational support systems.