Main Responsibilities

• Handle public phone enquires on medical reports requests
• Process medical report requests and follow up on medical report requests status
• Process duplication of medical records for patients
• Perform records management such as engage porter to deliver documents to patient care areas, archiving of document in e-MRO storage and tracing
• Sorting and scanning of documents into the electronic medical record system
• Perform indexing and Quality Control check (100%) on the scanned images
• Participate in continuous quality improvement initiatives and projects in the department.

Requirements

• At least a GCE ‘N’ or ‘O’ levels, Professionals Certificate/NITEC.
• Experience in healthcare preferred
• Proficient in Microsoft Office
• IT literacy and numeracy including conversational, writing making electronic entries e.g. Record information on forms, charts and checklists
• Able to adapt quickly to changes and work in a fast-paced environment

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting
R21103142
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Job description

RESPONSIBILITIES

• Manage enquiries and feedback of our customers through email and telephone calls
• Send reports and SMS reminders to patients
• Perform service recovery
• Booking of OGD & Coloscopy appointments
• Do triage (temperature checking)
• Generate sales lead by answering product and service questions; suggesting information about other products and services (upselling)
• Manage end-to-end workflow with retailers: order management and fulfilment operations.
• Support other operation initiatives and administrative matters such as purchasing processes.
• Manage and uphold the customer relations quality of our staff
• Provide admin support to Sales & Marketing Executive
• Telemarketing duties
• Support service-related initiatives or projects to enhance customer experience
• Other duties as assigned by supervisor

REQUIREMENTS

• Min. GCE ‘N’ Level with at least 1 year of working experience in Customer Service or Sales operations
• Approachable and friendly- enjoy communicating with people from all walks of life and have great interpersonal skills
• Ability to understand and resolve first level enquiries/ complaints in a professional and time manner
• Good customer service and communication skills and ability to work independently and a team player
• Proficient in MS words, excel

Job Types: Full-time, Permanent

YMCA of Singapore

The Role

You are responsible for providing prompt and exceptional service to customers.

Responsibilities

• Register guests by obtaining and/or confirming room requirements, verifying pre-registration and managing customer expectations and needs professionally.
• Respond to reservation enquiries promptly and deal with reservations accurately and efficiently.
• Responsible for providing prompt and exceptional service to customers.

Job Requirements

• Preferably with ‘O’ Level, ‘A’ Level or Diploma holder in any discipline.
• No related work experience is required as on-the-job training will be provided.
• Other general customer service-related experience will be advantageous.
• Customer service and people oriented.
• Good communication, listening and interpersonal skills.
• Innovative team player that is dynamic, self-motivated, pro-active, and mature.
• Willing to work on a rostered 5-day work week, including weekends and public holidays.

• Act as the first point of contact for the customers
• Understanding both internal and external customers, anticipating customer needs and giving a high
• priority to customer satisfaction
• Provide satisfactory explanations to customers and take remedial action where necessary
• To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
• Ad-hoc duties that related to contact centre projects

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Your Role

We are looking for an experienced Permit Declarant/ Freight Officer/ Freight Coordinator (Permit Declaration/ Need custom competency Test certificate) to liaise with shipping, freight forwarded and suppliers. You will be responsible to declare permits and handle shipping documentations. You also responsibility for client’s inquiry such as track and trace shipments. In charge for administration matters relating to the Air and Sea operation set up.

What Will You Do

• To liaise with freight forwarded, shipping and suppliers.
• Responsible to declare permits and handle shipping documentations.
• Responsibility for client’s inquiry such as track and trace shipments
• In charge for administration matters relating to the Air and Sea operation set up.
• Any other ad hoc duties assigned

What Do We Want

• Min Diploma in logistics, engineering or business or other related field
• At least 2-3 years in supervisory role or hands on operations experience / relevant shipping experience
• MUST Passed Custom competency test. And have own Permit Declaration ID
• Knowledge of MS Excel, Words, PortNet/ Tradenet and inventory system
• Proficient in handling shipping documents
• Have customer service skills.

What Will You Get In Return

You will be given exposure to a hold a key position in a growing organization with attractive rewards and a wide range of benefits. You will entitle a Gross salary up to S$3500 + attractive perks.

What You Need to do Now

Click "Apply" and please include the following information in your resume:

• Personal Particulars with recent photograph
• Education background
• Work experiences in point forms
• Reason(s) for leaving
• Current and Expected salary
• Date of availability / Notice Period

Note: Only shortlisted candidate will be notified via email for an interview invitation

The Job:

• To arrange transportation
• Arrange transport for local deliveries and collections
• Work with internal, external, aftermarket sales teams, and project departments on sales order shipments
• Plan how items should be packed, taking into account special shipping instructions from sales administration
• Work with Warehouse to ensure that items are loaded out correctly
• Coordinate with forwarding company on Export arrangement
• Handle imports and exports
• Prepare and ensure that all documents and preparations are in place

The Requirements:

• Min Diploma/ LCCI with Min 1-3 years of working experience
• Proficient in MS Office
• Good communication and interpersonal skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Our client is a well-established bank that offers a diverse range of products and services to its clients. The bank is committed to providing excellent customer service and maintaining high standards of professionalism and integrity.

about the job

• Ensure compliance with KYC regulations and procedures.
• Manage the onboarding process for new corporate clients.
• Maintain accurate records and collaborate with cross-functional teams to streamline the onboarding process.
• Proactively identify and address any KYC related issues to ensure a seamless and compliant customer onboarding experience.

skills and experience required

• At least 2 years of experience in KYC onboarding operations.
• Strong problem-solving skills, with the ability to prioritize and manage multiple tasks effectively.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job Description

• Provide a warm welcome to guests with appropriate introduction.
• Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction.
• Collect any information about guests’ plans, pre-reservation services, special dietary requests, allergies or other safety conditions and coordinate with concerned departments to ensure guest experience is memorable.
• Ensure guest details are well checked and input into the system.
• Check all information on registration card and cross check with correspondence for accuracy.
• Ensure all guest documents are filled, registered and confirmed by the resort management.

Requirements

• Strong team mentality, and willingness to be of assistance as required.
• Able to work rotating shifts including weekends and public holidays
• Must be able to stand for long periods of time.

Our client is a well-established bank that offers a diverse range of products and services to its clients. The bank is committed to providing excellent customer service and maintaining high standards of professionalism and integrity.

about the job

• Monitor and analyze customer transactions for unusual or suspicious activity.
• Conduct investigations into flagged transactions, analyzing customer account activity and associated documentation.
• Assist in the development, implementation, and maintenance of AML policies and procedures.
• Collaborate with other departments, such as risk management, legal and internal audit, to address AML-related issues and concerns.
• Maintain accurate and organized records of AML activities, investigations, and reports.
• Stay updated on changes in AML laws and regulations and ensure the bank's policies are in compliance.

skills and experience required

• Bachelor's degree in Finance / Banking / Business Studies.
• At least 1 year of compliance experience within the financial industry.
• Good knowledge of laws, regulations and industry best practices.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

What the role is

The Pollution Control 1 Division (PCD1) is responsible for the control of air and water pollution, hazardous substances and toxic industrial waste. The Chemical Control and Management Department (CCMD) of PCD1 oversees the management of hazardous substances and toxic industrial wastes to safeguard Singapore’s environment and public health. You will be part of the team in CCMD for managing and reviewing regulatory controls on hazardous substances.

What you will be working on

Your primary job responsibilities will include the following:

• Develop, review and enhance policies and regulatory frameworks to ensure environmentally sound management of chemicals that are controlled as hazardous substances under the Environmental Protection Management Act and its relevant regulations
• Keep abreast of and monitor the latest developments in the area of chemical control such as emerging chemicals of concern
• Monitor latest developments of various Multilateral Environmental Agreements (MEAs) that Singapore is a Party to, and ensure Singapore’s compliance with the obligations under the MEAs
• Participate in relevant regional meetings, workshops and bilateral fora of key environmental interests to Singapore and network with overseas environmental authorities (e.g. on overseas policies and regulations on chemical management and environmental pollution control)
• Engage and consult relevant stakeholders (e.g. chemical companies, industry associations, government agencies, members of the public) in the development and review of environmental policies and regulations, and working in collaboration with the relevant NEA departments, divisions and the Ministry of Sustainability and the Environment (MSE).
• Assess licence applications and carry out inspections on facilities handling hazardous substances or vehicles transporting hazardous substances, to ensure compliance with relevant legislation and requirements
• Represent NEA/PCD1 in inter-agency and cross-departmental committees and working groups to provide relevant technical inputs on chemical and environmental pollution control
• Contribute to and support other work in PCD1 and NEA (e.g. management of workplace safety, rotational duty for response to pollution incidents after office hours, representation on various teams/committees, etc.)

What we are looking for

• Degree in chemical engineering, environmental engineering or chemistry
• 2 or more years of relevant working experience, preferably in chemical manufacturing operations, pollution control or environmental management. Fresh graduates will also be considered.
• Interest in environmental protection and adept at working with different stakeholders
• Strong analytical and communication skills, including the ability to articulate analysis and recommendations in clear and concise terms
• A good team player with strong interpersonal skills
• Highly motivated and able to work independently where necessary
• Meticulous with an eye for detail
• Driven, resourceful, organised and able to multi-task
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Senior-Executive-Scientific-Officer--Chemical-Control-and-Management-Dept-_JR-10000026178-1

Role: Chief Risk Officer

Hiring Entity: Asia Digital Exchange Pte Ltd. (“AsiaNext”)

Location: Singapore, on-site

Job Type: Permanent role

About Us

AsiaNext is a trusted digital exchange for institutional investors in Asia and globally. It will offer integrated listing, trading, and post-trade services for digital assets, including digital payment tokens. This joint venture between SBI Digital Asset Holdings Co., Ltd. (SBI DAH) and SIX Digital Exchange (SDX) will provide an institutional-grade platform to enable the tokenization and trading of existing securities and non-bankable assets.

AsiaNext will support the growing institutional demand for trading of public and private digital assets. It will leverage the extensive networks of SBI DAH in Asia and SDX in Switzerland and Europe, as well as their joint expertise in fulfilling institutional investors’ needs. Both SBI DAH and SDX have demonstrated leadership in digital asset markets globally through multiple investments, issuances and initiatives in this space.

Why Join Us?

With SIX Group AG and SBI Digital Asset Holdings Co., Ltd. as shareholders, AsiaNext has significant financial backing supporting its mission of building the world’s first institutional-grade digital exchange for institutional investors, and fostering trust through rigorous security and compliance to regulations. The team comprises members with traditional finance, digital finance and technology background spanning decades at UBS, JPMorgan, SIX, Thomson Reuters, MAS, SGX, DBS, Citi, Credit Suisse, Barclays, securities tokens and crypto exchanges, and many others.

If you are looking to develop your career in a professional and well-run environment, yet which moves and grows rapidly, join our diverse and talented team to build the digital exchange of choice for institutional investors.

About This Role:-

The CRO is a senior executive responsible for the effective independent oversight of AsiaNext Exchange’s risks, under the direction of the Board of Directors. The CRO’s primary responsibility is to develop and implement a risk management framework with appropriate tools for the measurement, reporting and control of AsiaNext’s financial and non-financial risks. The CRO, with input from the CEO and management, will develop a risk appetite framework (as per the Board’s stated risk tolerance) expressed in a limit structure for all Exchange services. The CRO will also monitor risk-taking activities on the Exchange platform by its participants and report adherence to limits to the Risk Management Committee.

The CRO will report to the CEO while having access to the Board directly. The CRO is a member of the Executive Committee (EXCO).

Responsibilities

• As Head of exchange-wide risk management, the CRO will be responsible for the overall risk management framework and practices at the Exchange. This includes assessing the creditworthiness of participants at the Exchange and setting appropriate trading and credit limits for their transactions, as well as any settlement risk arising from the Exchange acting as a central counterparty on a post trade basis, and how this risk can be mitigated such that the residual risk is within the risk appetite and capacity of AsiaNext.
• To maintain independence of the risk management function, the role of the CRO shall not have any business or revenue generation responsibilities.
• The CRO shall also have a direct reporting responsibility to the Board in reporting the risk agenda and advising and responding to the Board on all risk matters.
• Interaction between the CRO and the Board should occur regularly and be documented adequately.
• The CRO shall be a member of all important senior management committees including the Executive Committee (EXCO), Risk Committee (which he chairs). New Product Committee and any other management level committees that may be formed from time to time and that have relevance from the perspective of risk management.
• The CRO will develop the overall risk framework and policy, and ensure a holistic and integrated risk management between the various functions HR, Operations, Technology, Finance, Compliance, Product, Commercial, so as to monitor and ensure proper deployment of risk controls within the functions to address the various risks (market, credit, operational, legal and compliance, reputational)
• Implement proper working of operational risk controls including risk review and upgrade, risk identification, loss event management, risk library development, product line mapping, Control Risk Self-Assessment (CRSA), the development and monitoring of KRIs (Key Risk Indicators), regulatory and economic risk capital computation, and mitigation strategies.
• Monitor and ensure proper oversight of market risk including market risk assessment and measurement tools and models for market and liquidity risks, risk monitoring and reporting dashboards, systems, capital computation and mitigation strategies.
• Monitor and ensure proper development, execution and monitoring of the Internal Capital Adequacy Assessment Process (ICAAP), and its deliberation in the Risk Management Committee and BoD.
• Receive reports and ensure the development, integration and maintenance of all IT systems and applications related to risk management, in conjunction with Head of IT Security and CTO.
• Monitor the integrity of risk measurement techniques and MIS that are used to monitor the Exchange’s risk profile relative to its risk appetite.
• Act in a timely manner to ensure effective management, and where necessary mitigation.

Key Competencies: Skills, Knowledge and Ability

• Risk Control mindset: Should show mastery of risk disciplines at a exchange-wide and integrated level, risk processes, tools and techniques, capital management, risk-related regulations and compliance.
• Technical Knowledge: Should have a strong understanding of statistics and quantitative data analysis methods. Should have an understanding of different risk management related IT/software applications.
• Keen business acumen – Business and financial judgment, and problem-solving skills are crucial requirements.
• Strong process orientation – A strong understanding of banking processes and operations.
• Intellectual curiosity and analytical approach to work
• Ability to influence a culture of risk awareness in the organization.
• Independent thought leadership to strategic decisions and debate
• Ability to lead and exercise authority through expertise, and experience, showing both strategic and operational understanding of the business model.
• Strong big-picture and strategic orientation yet detail focused.
• Strong sense of collaboration and ability to develop positive relationships with key business stakeholders and demonstrate respectful, constructive negotiating skills.
• Leadership ability to inspire and motivate others to perform well through continuous feedback.
• Excellent written and oral communication skills, with proven ability to present and explain complex information and suggest process improvements to a diverse audience including Senior Management and the Board.

Qualifications And Experience

• Bachelor’s Degree in Finance, Business or related field
• (Financial) Risk Management experience in market risk, credit risk, liquidity risk, counter party risk
• CCP experience
• Crypto Currency and Blockchain experience
• Good understanding of VaR modelling, risk factors/indicators and stress tests
• Preferably with experience working in a start up
• Strong understanding of MAS (or G7 countries) regulatory compliance requirements. Knowledge in global regulatory environment/practices is preferred.
• Good understanding of traditional financial products (FX, Equities, Bonds, Derivatives, Commodities) and Digital Assets (Cryptos, Stablecoins, Loans, NFTs)

Employment Benefits

• Competitive staff benefits - 21 days annual leave, life insurance, and medical insurance (includes dependents)
• Variable bonus and long-term incentive program

How to Apply

If you are ready to take up a new challenge in a dynamic and fast-growing platform, please send your resume to [email protected], stating your name and title of the position applied for in the subject line.

Only shortlisted candidates will be contacted for further discussion. All personal data collected will be kept strictly confidential for recruitment purpose only.

AsiaNext is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, or any other basis covered by appropriate law.

Disclaimer

Asia Digital Exchange Pte Ltd (“AsiaNext”) would like to inform you that all our job vacancies are published on our official company website and LinkedIn page. AsiaNext uses only the following reputable third-party job sites – MyCareersFuture, LinkedIn, Jobstreet and Indeed. We advise prospective candidates to exercise caution and not apply for or share personal information for any job posting with any unauthorised sources.

A Market Leader with retail and investment footprints in Asia Pacific. Due to business needs, we are seeking committed professional to join the team as Senior Admin Officer, Management Office!

Budget for this role: S$4,500

Job Responsibilities

• Ensure proper filing of documents and maintenance/ updating of records
• Process claims and payments
• Organise luncheons, coordinate with restaurants and plan the necessary logistics
• Manage drivers and planning the daily schedule
• Coordinate the delivery of festive gifts including wines
• Assist in the travel arrangements and accommodation for business associates
• Perform any other duties as assigned

Job Requirements

• Private Secretarial qualification/ GCE “A”/ “O” level
• Minimum 3 years of administrative/ secretarial support work experience
• Possess professional ethics and carry out all duties with complete discretion and a high standard of confidentiality
• Good team player with good interpersonal and communication skills
• Highly organised, ability to work independently and possess initiative
• Meticulous and able to work under a fast-paced environment

Interested applicant, kindly submit full-detailed resume to [email protected]

We thank all applicants for writing in. Only shortlisted candidates will be notified

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

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Our client has a strong presence in Southeast Asia, offering a range of banking services to meet the needs of individuals and businesses in Singapore.

about the job

• Assist in the preparation, verification and processing of trade finance documents such as letters of credit, bills of exchange and other related documents.
• Monitor and track trade finance transactions throughout the entire process, from initiation to completion.
• Collaborate with internal teams to address any discrepancies or issues that may arise during the transaction lifecycle.
• Maintain accurate records of trade finance transactions, ensuring proper documentation and filing.
• Ensure that all documentation complies with regulatory requirements and internal policies.

skills and experience required

• Bachelor’s degree in Finance, International Business, or a related field.
• Minimum 1 year of experience in Trade Finance Operations in a Bank / Financial Institution.
• Knowledge of relevant trade finance regulations and compliance standards.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

What the role is

The Development Control and Licensing Division (DCLD) ensures that environmental considerations are factored into land use planning and development control of new developments, and that the proposed developments are in compliance with environment health and pollution control requirements. DCLD also processes NEA licences, which covers areas such as radiation protection, pollution control, waste management, public cleansing, vector control and fumigation.

What you will be working on

You will be part of a team that carries out environmental planning and control so that environmental factors are being incorporated for proposed developments/projects to safeguard the environment. Your primary duties will include the following:

• Evaluate and process reports and technical studies related to environmental impacts on air, water, land and noise pollution.
• Evaluate and process pollution control studies, noise assessments, site specific impact assessments, environmental site assessments and climate change adaptation reports.
• Evaluate and convey technical advisories relating to environmental site assessment to landowners/developers, as well as to address related queries/feedbacks during consultation.
• Understand environmental data such as chemical properties and characteristics, potential exposure pathways and evaluate risk assessments.
• Review the technical findings and recommendations from environmental site assessment reports, and evaluate mitigation and/or remediation methods proposed.
• Review environmental planning norms and requirements to keep abreast with the developments in Singapore, leveraging on technology and state of the art environmental control measures
• Manage contract by working closely with the appointed contractor(s), monitoring their work progress and performance to ensure the works are carried out in satisfactorily and timely manner

What we are looking for

• Degree in Science (Chemistry)
• Good knowledge of environmental management, preferably with experience in handling environmental site assessments or land pollution
• Self-motivated, independent, resourceful and able to foster teamwork
• Good analytical, writing and interpersonal communication skills
• Good knowledge of environmental modelling tools
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Dy-Prin-Senior-Executive-Scientific-Officer--Licensing-and-Env-Assessment-Dept-_JR-10000026167

The Opportunity

• Opportunity to work for one of the leading financial service providers and top banks
• Great exposure
• 11 months contract, potentially renewable and convertable

Responsibilities

• Perform technical verification checks on customers deposit accounts against Bank’s operating systems
• Toggle between different systems to perform pre-processing and data entries into various systems
• Update reports on daily, weekly, and monthly basis
• Handle internal/external enquiries
• Trigger notification to inform customer on the application status
• Exceptional handling on cases unable to be processed by robotic tool
• Conduct root cause analysis and engage Support team to resolve robotics’ tool issues
• Escalate any discrepancy / deviation to the Team Manager

Requirement

• Min. 2 year of experience in financial institutions, with deposits knowledge would be an added advantage
• Proficient in Microsoft office 365 i.e. Excel
• Ability to multi-tasking and manage different activities
• Good team player

Next Steps

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Send your resume to [email protected]

Jobs Responsibilities

• Provide support to client lifecycle to the Bank.
• Review the documentation requirement and completeness during client lifecycle.
• Ensure all client files are stored and maintained accordingly
• Ensure integrity of Creation and Maintenance of Client Data and meeting SLA and KPI.
• Support internal customers’ queries related to clients’ data/profiles to facilitate processes.
• Prepare regular reports for Management revie
• Ensure timely processing of static data inputs request.
• Appropriate and confidential handling of client data and information.

Job Requirements

• Min. 1 year of KYC experience

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Concierge is responsible to contribute to the smooth and efficient running of the Rooms Division.

• Possess minimum G.C.E. "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 6 months work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills.

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer – Reservations is responsible to assist in the smooth and efficient running of hotel operations and reservation processes

• Possess minimum G.C.E. "O" level
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred
• Minimum 6 months work experience in hotel operations
• Possess good customer relations, communications and interpersonal skills

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer (Telephone Operator) is responsible to attend to both internal and external calls, conduct trouble-shooting and direct guest requests to relevant department.

• Possess minimum G.C.E. "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 6 months work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills.
• Able to work night shifts, weekends and public holidays

• Respond to queries promptly with professionalism.
• Share accurate product/service details with customers.
• Solve issues with empathy and effective problem-solving.
• Document interactions accurately in the database.
• Follow company policies with a positive customer focus.

Requirements:

• Minimum 2 years of customer service/call centre experience.
• Customer-service oriented.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

The Opportunity

• This is an exciting opportunity to work for one of the leading global banks.
• It is an opportunity for an experienced Project Management Officer to join their team

The Job

• Drive the preparation of the project scoping and initiative document. Collate information and present on the business case; obtain the necessary approvals to proceed with the project.
• Work with the project delivery team, delivery partners and stakeholders across business and technology lines and functions from Front, Middle and Back Office departments / teams.
• Delivery of the project scope towards the objectives set by the Project Sponsor and Project Steering Committee in accordance implementation timelines and within the approved project budget.
• Work across business and technology lines and functions to define, analyse and lead improvements to business processes and procedures in line with best practice, regulatory and legal compliance.
• Engage cross-functional delivery teams and stakeholders across business and supporting units throughout the various stages of projects, including but not limited to: a. Facilitation of requirements gathering workshops, b. Design specification, c. Defining target operating models, d. Identifying and facilitating user training, e. Coordinating user acceptance testing, f. Conducting dress rehearsals, g. Managing parallel runs, h. Managing live-production rollouts i. Following up on post-go-live stabilization.
• Manage project implementation risk and facilitate the removal of project blockers. Where necessary, mediate and facilitate the resolution of conflicts.
• Produce and maintain key project documentation throughout the project lifecycle such as project implementation plans, status reports, risk and issue logs etc).
• Produce accurate, detailed and timely reports / presentations on project milestones and status updates, items for management decision or escalation. Present such reports to the Project Steering Committees and Senior Management.
• Coordinate various platform level activities

The Talent

• Possess at least 3-5 years of experience in managing large-scale regional projects, preferably in a large global bank or financial institution. Held roles which were accountable for all end-to-end matters of the project.
• Familiar in managing internal application users and working with technology partners, engaging senior stakeholders and external service providers.
• Certification in project management and/or Agile (Product Owner or Scrum Master) methodologies would be advantageous.
• Confident in presenting to senior management and a mass audience, with good articulation and strong influencing and negotiation capabilities.
• Excellent interpersonal and verbal / writing skills.
• Self-starter, with tenacity to succeed and able to drive a cross-functional project delivery team and work with people from all cultures and organizational levels.
• Mandatory proficiency with all standard office applications such as MS Office (Word, PowerPoint, Excel).

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Project Management Officer
• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918

JOB SUMMARY

Work closely with the Duty Managers (DM) to ensure daily operations in Front Office are run smoothly. Ensure all the areas in Front Office are covered by sufficient manpower at all times. Assist to oversee and train all Front Office associates to ensure consistency of service rendered to all guests.

JOB DESCRIPTION

• Monitor room assignments to ensure all guest requests are met or provide guests with an alternative if unable to meet requests.
• Master all duties and responsibilities of a Guest Relations Agent and provide guidance and supervision while on shift.
• Check and ensure that all tasks stated on the associate’s daily operation checklists are completed before the end of each shift (Applies for all sections and including printing of reports required).
• Handle all guest requests and complaints and take ownership of guests’ feedback. Correspond with guest.
• Ensure key packets for guest are properly packed according to the hotel’s standard and room assignment is in accordance to guest requests and preferences.
• Assist to handle overbooked situations with Duty Managers/AFOM/FOM.
• Handle night audit duties, Opera interface and liaising with Opera support when shut down is required.
• Know all hotel emergency procedures at all times, including and not limited to, systems contingency report, hotel’s business continuity plan, hotel’s contingency plan, and to be available to assist guests.
• Log daily incidents (where applicable) and be aware of any general liability issues and if unclear, to check with Duty Managers, before any actions taken.
• Ensure all areas under the Front Office’s jurisdiction are cleaned at all times. (Including but not limited to the hotel lobby, back office, Concierge storage).
• Ensure hotel’s properties, department’s equipment are handled with care by all associates and used according to proper procedures at all times. Monitor guests’ supplies and office supplies, and requisite through the necessary hotel platform in a timely manner.
• Ensure hotel’s properties, department’s equipment are handled with care by all associates and used according to proper procedures at all times. Monitor guests’ supplies and office supplies, and requisite through the necessary hotel platform in a timely manner.
• Assist to prepare and conduct 15 minutes training for all Front Office Associates.
• Maintain effective service in line with the Hotel’s Corporate Image:

- Company’s Grooming Standard

- Standard Operating Procedures

- Departmental Policies

- Corporate Policies

• Cash/Bank Handling

- Process all payment methods in accordance with Accounting procedures and
policies.

- Follow property control audit standards and cash handling procedures (e.g., blind drops).

- Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

- Transport bank to/from assigned workstation, following security procedures.

- Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

• To ensure and follow established procedures and compliance as per LSOP guidelines.
• Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• At least 2 year(s) of working experience in the related field is required for this position.
• Great communication & presentation skills.
• Proficient in problem-solving & follow-up skills.
• Customer-oriented, well organized & outgoing personality.
• Rotating shift work basis.
• Able to start work within short notice period.

We regret that only shortlisted applicants will be notified.

Monday to Friday 8.00am – 5.45pm

Responsibilities

• Perform SAP system transactions
• Access customer system to process stock adjustment tickets
• Perform daily system inventory reconciliation and investigate root cause
• Compile weekly reports
• Compile and prepare documents for inventory adjustment and scrap
• Support warehouse team to investigate system/IT issues
• Liaise with customer & warehouse admin team

Requirement

• Min. Diploma/ O Level
• Able to commit 1 year
• Has prior experience in Logistic or supply chain
• Has prior knowledge in SAP

If interested, please email your resume to [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

• Welcome guests warmly, ensuring a positive experience.
• Efficiently manage phone calls and inquiries professionally.
• Organize and maintain front desk operations seamlessly.
• Solve customer issues with empathy and promptness.
• Foster a friendly atmosphere for optimal guest satisfaction.

Requirements:

• Minimum 2 years of customer service experience.
• Customer-service oriented.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus