We are looking for Business Analysts to join our team - we will work together to design, implement and deliver mission-critical web and mobile applications for our clients. It is imperative that our software applications are designed to be robust, secure and future proof, especially given our portfolio of customers. We would like to tap on your experience, knowledge and resourcefulness to deliver world-class solutions for our clients.

Responsibilities

• Work as a key member of the project team to ensure the project maintenance and enhancement are smooth and successful.
• Collaborate with client stakeholders (IT team and business owners) and internal stakeholders (project management, business management, development and quality assurance).
• Analyze and synthesize business requirements; and build suitable business cases and generate client/business needs through human-centric, visual methods for maintenance project(s).
• Analyze the impacts of requested changes, and conceptualise and recommend appropriate solutions that continuously address changing business needs.
• Evaluate and recommend suitable technology for software enhancement while aligning with the company’s and client’s technology directions, including Tech Stack, cloud-based, enterprise architecture and modernization of legacy systems.
• Conceptualize business processes and present it visually using workflow diagrams and slide decks to effectively communicate complex ideas and concepts.
• Develop user stories, functional/technical specifications and acceptance criteria.
• Document and present findings in the form of workflow diagrams, specifications and other project specific documentation.
• Manage the project timeline, plan and prioritise tasks.
• Support the software enhancement cycle to ensure smooth deployment, adoption and operations.
• Create informative, actionable and repeatable reporting that effectively presents progress and status of different aspects of the project to different stakeholders.
• Identify new opportunities for the company’s digital transformation.

Requirements

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering with excellent academic records or outstanding professional or personal achievement.
• Minimum 4 years of proven experience as a Business Analyst in a software delivery project, with a focus on maintenance projects with Agile Methodology in the software industry.
• Prior relevant experiences e.g Business Analysis, Project Management, IT business analysis, application solutioning design and testing.
• Excellent analytical, conceptualisation and problem-solving skills.
• Excellent verbal and written communication skills with the ability to pitch ideas.
• Strong influencing and people management skills.
• Ability of visualizing workflows and translating them into digital mediums e.g. Word, PowerPoint, and Excel.
• Meticulous and detail oriented with excellent documentation skills.
• A driven and motivated personality with aptitude for analysis.
• Strong and avid interest in web and mobile applications.
• Being a pro-active, self-motivated and resourceful team member with good tech/digital knowledge.

The following would be a “plus”

• Prior experience in managing multiple maintenance projects simultaneously.
• Knowledge or experience in implementing projects in at least one of the following areas - Data Analytics, Agile Methodologies, Cloud, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management and Service Design.
• Business Analysis certification, e.g. Certified Business Analysis Professional (CBAP).

We seek your understanding that only shortlisted candidates will be notified.

About the role

The position is part of part of our managed operations team and is responsible for day-to-day management and operations of assigned cybersecurity solutions and platforms in Privilege Access Management.

Responsibilities:

Lead and drive PAM operations, providing support for assigned projects, including onsite troubleshooting, root cause analysis, incident reports etc.

Provide guidance to team members, and be responsible in knowledge transfer and training

Ensure adherence to Security Controls, Policies and Standards in place

Manage ticket queue and take ownership and responsibility of tickets assigned, within agreed SLA.

Perform change requests activities per change window allocated, including planning, review, tracking & verification and documentation.

Ensure that daily operations and tasks are properly completed or followed up.

Engagement and communication with stakeholders across departments/units to ensure PAM operational effectiveness.

Escalate issues and liaise with subject matter experts as required to resolve issues.

Support After-office hours activities and standby requirements as necessary.

Prepare activities report and documentation.

Requirement:

Educational background in Information Systems, Cybersecurity or related disciplines.

At least 3 years of hands-on engineering or operations experience with Privilege Identity Management (PAM)

Broad understanding of systems, network infrastructure; working experience with databases, LDAP and directory services, application servers, operating systems, and network infrastructure.

Knowledge in one or more general-purpose programming languages (Perl, Python, PHP, Shell, PowerShell, Windows Scripting, Windows console programs, .Net or Java) will be a plus.

Certificates such as ITIL Foundations, Microsoft MCSA, CISA, CISSP will be a plus.

Ability to work independently, under the general guidance.

Support after office hour and during weekend/public holiday.

Responsibilities :

• Handling technical support cases on-site or through phone, Whatsapp and email
• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and maintenance.
• Escalation and liaising with Vendors on reported technical-related cases.
• Conduct training or demonstrations to clients or users.
• Internal product repair and training

Qualification :

• Min Diploma in Electrical/Electronic Engineering or IT related.
• 2 years relevant experience
• Good presentation and written communication skills
• Customer service oriented, positive attitude

Job Responsibilities:

• Carry out administrative duties such as filing, scanning documents, and compilation of reports/files;
• Collect information from relevant departments such as Manufacturing and R&D Department;
• Collating search results;
• Preparing and sorting documents for data entry;
• Entering data into ERP software and checking to ensure the accuracy of the data;
• Executing different testing cases based on the functional specification and sample documents given;
• Perform other ad-hoc jobs such as administrative works.

Requirements:

• GCE "N" or "O" Level -- ITE Certificate is a plus
• Experience in data entry;
• Require simple Microsoft Excel knowledge;
• Able to meet deadline;
• Good team player;
• Possess a positive learning attitude

Job Responsibilites

• Prepare District Cooling System (DCS) design for bid submissions and potential projects using CAD/BIM software such as AutoCAD/Revit to create 2D drawings such as equipment layouts, elevational and sectional drawings, schematic diagrams, etc. and 3D models of buildings which include mechanical and electrical aspects, etc.
• Develop technical write-ups/proposals for bid submissions and potential projects
• Work with Project Development team to generate tender specifications and drawings for tender issuance to contractors and suppliers/vendors
• Liaise with Procurement team to issue tender documents to contractors and suppliers/vendors and evaluate tender submissions
• Review existing district and retail cooling plants’ operations and provide improvement suggestions/plans with a data driven approach
• Liaise with government agencies and IHLs on collaboration/co-development matters on new technology development in the cooling domain
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor/the head of department from time to time

Job Requirements

• Degree in Mechanical Engineering or equivalent qualification
• Professional qualification(s) such as Singapore Certified Energy Manager (SCEM), Energy Efficiency Opportunities Assessor (EEO Assessor) and/or BCA-registered Energy Auditor will have an added advantage
• Minimum 5 years’ experience in air-conditioning system design, major retrofit works’ design involving chiller plant systems and/or energy audits of existing projects
• Familiarity with deployment and integration of renewable energy sources (e.g., solar PV) and energy efficient technologies (e.g., energy storage systems) will have an added advantage
• Proficient in using CAD/BIM software such as AutoCAD/Revit
• Attention to details
• Passion for problem solving
• Must be eligible to work in Singapore without sponsorship or restriction

• Execute operational tasks for network security solutions, including network firewalls, intrusion prevention systems (IPS), proxies and web application firewalls (WAF).
• Monitor the performance and maintain network security solutions.
• Utilise various tools and solutions to troubleshoot and diagnose network problems.
• Identify and provide insight on WAF violations.
• Post office-hours activation for support and troubleshooting.
• Perform data tabulation and report extraction.
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Provide Level-2/3 support and troubleshooting to resolve issues
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Select and implement security tools, policies, and procedures in conjunction with the company’s security team
• Liaise with vendors and other IT personnel for problem resolution
• Handle request and perform necessary network configuration.
• Coordinate the troubleshooting and incident root cause analysis for the managed equipment. It might include troubleshooting with other parties
• Review new release of vulnerabilities and provide recommendation to HDB. It includes obtaining of firmware, schedule and coordinate firmware patching with testers.

Requirements and skills

• Possess knowledge on networking protocols and technologies like TCP/IP, VLANs, VPNs, and routing/switching.
• Possess fundamental application security knowledge like interpretation of HTTP response status codes and WAF violations. Higher proficiency in application security knowledge to advice on remediation measures is an added advantage, but not mandatory.
• Proficient with network equipment from vendors like Palo Alto, Check Point, Trend Micro, Fortinet and F5.
• Experience in solutions that supports the primary job tasks, like Network Performance Monitoring (NPM) and Security Information and Event Management (SIEM).
• Understanding of network security best practices and tools.
• Strong problem-solving skills and ability to work under pressure. Willingness to learn.
• Fundamental skills on Microsoft Office products like Word and Excel.
• Additional certifications like CCNA, CCNP or product (with reference to products listed above) certifications are a plus.

• Aid the project manager in managing and overseeing a team of engineers on all technical and coordination matters within the project delivery execution of works.
• Facilitate the support of business functions such as sales, projects, and operations in technical expertise and resource requirements from initiation, planning, execution, and closing, including Testing & Commissioning of the delivered system.

Requirements:

• Diploma in Electrical / Electronics / Engineering / IT or equivalent.
• At least 2 years of relevant working experience with ISMS systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Participate in Cloud Migrations for VMs using tools like Azure Site Recovery, Azure Migrate with more than 30 VMs migration or Databases would be preferred
• Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure
• Ensure all configuration conforms to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications
• Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations
• Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, Terraform etc with proper documentation
• Collaborate with Cloud Solution Architects in providing technical expertise in cloud operations and administrations
• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment
• Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud space
• Ability to manage issues with proper resolution/documentation and SLAs is required for this role

Job Description & Requirements

Responsible to develop programs timely and accurately in the established standard way with quality.

• Responsible to conduct necessary testing as per supervisor’s instructions and produce necessary test proofs.

• Expected to coordinate and assist other project/team mates.

• Responsible for producing SDLC documents if assigned.

• Responsible to report status of development accurately.-

• Responsible for support and trouble-shooting the applications developed

• Responsible to support User Acceptance Test, system implementation and post implementation.

• Responsible to act as a backup for the staffs in the team and take up & perform ad-hoc assignment assigned by the supervisor

view more details : https://blueboxjobs.com/job/job-details/31117

· Prepare the commissioning before going on site

· Schedule and conduct daily tests according to commissioning

· Required installation of mechanical and electrical equipment

· Participation in level 6-5-4-3-2-1 testing on site

· Act as sparring partner towards the customer

· Ensure that time schedules are kept

· Analyse and solve problems that may influence the commissioning

· Participate in building and safety meetings

· Training for the customer of operators, service staff, etc.

· Ensure compliance with quality requirements in internal BGMS

· Act as daily compnay’s safety representative on-site and ensure observance of safety regulations

· Daily contact to customer and project management at the company as well as to other suppliers on-site

· Preparation of progress reports, log lists, budgets as well as up-date of documentation on-site

· Plan own and local employees work every day.

· Ad-hoc site support

Requirement:

· Diploma/Degree in Electrical / Electronics / Mechatronics Engineering

· More than10 years relevant experience in commissioning of automation industry control systems.

· Committed and good team player with the ability to work independently

· Good communication skills

· Able to work in a culturally diverse environment

Job Description

The successful candidate will join the Information Technology Division, System Technology department and will be responsible for managing Content Delivery Network (CDN), including Cyber Security Health, as well as administering mission critical platforms such as Openshift Container Platform (OCP) and/or Mashery API Gateway.

Key Responsibilities include:

· Work closely with CDN providers and application teams to ensure internet websites are healthy in terms of availability, response time and security posture.

· Conduct ongoing reviews on existing critical platform to ensure highest level of resiliency and cost effectiveness.

· Performs system administration activities such as troubleshooting, root cause analysis and implement corrective/preventive actions during and after an incident.

· Support audit and infrastructure/network security scans, disaster recovery and security related drills and operate within assigned fiscal budget.

· Build automation wherever possible to improve development team’s agility and reduce human errors.

· Integrate with existing CICD pipelines to facilitate application onboarding.

· Explore, learn and deploy new technologies and provide training to the IT community within the company to reduce cost and improve operational efficiencies.

· This position requires periodic system administration outside normal business hours.

Requirements

· Possess a degree in Information Technology or related fields.

· Minimum of 3 years of IT Infrastructure experience with at least 1 year of hands-on experience in eCommerce website management.

· Experience with Akamai or equivalent CDN providers preferred.

· Conversant with infrastructure definition tools such as Cloud Formation and Terraform, and with YAML/JSON deployment templates.

· Advanced python/ansible scripting skills for provisioning and automating dynamic cloud infrastructure.

· Hands-on experience with Docker containerization, Kubernetes orchestration and tools such as Jira and Jenkins.

· Strong analytical, project management, communications and interpersonal skills.

· Demonstrate strong knowledge in infrastructure areas such as Content Delivery Network (CDN), Cyber Security, internet protocols, DNS, virtual server technologies, RedHat Enterprise Linux/CoreOS, networking (LAN, WAN, SDN), Integration and Messaging Platform, scripting and monitoring tools.

• Knowledge and experience in operations of virtual technologies such as VMWare / Hyper-V
• Support on Wintel & virtualization infrastructure.
• Wndows Server OS administration and support
• Server administration such as Active Directory, DNS, Databases, IIS security configuration and patching, and Backup/Restore
• Troubleshooting of VMWare, MS Windows technologies, AD, clustering and MS NLB (Network Load Balancing) especially troubleshooting.
• Experience or working knowledge of Disaster Recovery technologies helpful.

QA Engineer

Salary： $4000 to $5000 (depends on experience)
Working hours : Mon-Fri 8am to 5pm
Working Location: Woodlands

JOB DESCRIPTION

• Ensure proper usage and calibration of measuring equipment
• Managing customers' request and complaints (KIS)
• Ensure customer request is reflected in process and participates in assessing CAR/8D if necessary
• Supervising QC activities (One-point-lesson etc)
• Compiling Raw Material Inspection/Certificate report
• MES management (measurement lock and report format etc)
• Rework Data Compiling
• Weekly Report
• Part Measurement (Surelnspect / Ultrascan etc)
• Conduct Various audits (Internal process, Site, Supplier etc)
• Handle Audits from customers and ISO certification bodies
• Document Control of whole KTS
• Maintain and generate Quality Management System procedures and processes
• New employee Briefing and OJT for Quality portion only
• Continual Improvement Activities
• Process/ Une Audit per month

REQUIREMENT

• At least Diploma in any field
• 4 or more years of relevant experience
• ISO audit experience

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

No experience/Diploma in precision/mechanical/mechatronic/electrical/electronic/Industrial or related engineering

Basic (no experiene / fresh)-start from $2400+OT+allowances>$3K++

Diploma in Engineering

Have AWS & Bonus

Japanese MNC

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / Entry level welcome to apply
  

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

To independently support SaaS (Discourse.org) based online

community platform development and operation:

Key Skills : JavaScript ES6, jQuery 3.6, CSS 2&3, HTML5.1, SQL

database, Google Analytics experience are must have.

Discourse.org SaaS experience, security operation

experience as a plus.

Strong collaboration skill with other team members and

stakeholders including but not limited to UI/UX designer,

BA, project manager, tech lead, data analyst and

Customer

The following scope of work is to be completed during the contract period:

1. Continuous development and operation of the ‘Let’s Talk’ platform

a. UI enhancement and bug fix

b. Integration with external systems as needed

c. Security enhancement and issue fix

d. SEO(Search Engine Optimisation) and digital marketing support

e. Operation and maintenance of the platform

f. Liaise with external SaaS platform vendors (CSP)

2. User case specific development

a. Other use cases to be created under ‘Let’s Talk’ platform per the requirement from

the project team

3. Documentation

a. Tech design documentation

b. Security process documentation

c. Operation documentation

d. Incident report (as needed)

4. Other development and operation support

e. Work on the implementation and operation for any other services, components

required by digital youth mental health program offering

Responsibilities:
• Member of VSAT product development team, contributing to the design of LNA and Power Amplifier
• Designing Up/Down Converters operating at Ka band frequencies

Requirements:
• Bachelor's Degree in Electronics Communication Engineering
• Minimum 3 years of experience in RF system/sub-system design
• Proficiency in RF circuit design, including LNA, PA, Up/Down Converter, Synthesizer, etc.
• Familiarity with RF test and measurement equipment
• Experience with simulation software such as AWR, ADS, HFSS, etc.
• Experience in VSAT system or subsystem design is advantageous

Responsibilities

· To specialise in processes and to perform higher level of troubleshooting and failure analysis.

· Guide the technicians and operators to achieve required output and quality.

· To check on the supplementary materials change to ensure they are properly done.

· To assist Line Engineer to check all the control chart and checklist.

· To ensure smooth production operation with production report.

· To monitor, troubleshoot and improve the production daily final test yield.

· To perform maintenance and troubleshooting of machinery

· Any other jobs as assigned by Manpower supervisor.

Requirements

· Diploma / Degree in Electronics / Mechatronics / Electrical / Mechanical discipline

· Candidates without experience are welcome to apply.

To apply, please visit to www.gmprecruit.com and search for Job Code: 21282.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

We are looking for a skilled Data Engineer to join our ESG service delivery team. As a member of this team, you would be keenly interested in using your data engineering powers to help corporate drive meaningful and material outcomes for their ESG ambitions.

As a technical and data expert in data ingestion, data transformation and data modelling, you will collect, manage and transform large, complex and disparate data from multiple data sources into required data models and datasets that support interactive dashboards and reports. You will work closely with various stakeholders to understand their data needs and deliver automated solutions that meet them.

Responsibilities:

1. Design, develop, and maintain Data pipelines, Data Warehouse and Data Marts
2. Perform data extraction, transformation, and loading (ETL) processes.
3. Collaborate with stakeholders to understand their data needs.
4. Ensure the accuracy and reliability of data that are ingested in the data lake and transformed in the data marts that support multiple dashboards.
5. Work with data source owners to determine the most efficient methods of data collection.
6. Work with the dashboard developers and analysts to make sure the data is transformed and processed in a required format and data model for dashboarding.
7. Troubleshoot data-related issues and maintain the data pipelines and data warehouse infrastructure.
8. Stay updated with the latest data engineering trends, features, updates, and best practices.

Requirements:

1. Proficiency in SQL and Python would be very important.
2. Experience with Airbyte would be preferred.
3. Familiarity with other ETL tools like Azure Data Factory, SSIS, AWS Glue, Airflow, Pentaho, Fivetran would be an advantage.
4. Familiarity with databases like MariaDB, MySQL, Azure SQL Server, PostgreSQL, Amazon Redshift, Google BigQuery would be an advantage
5. Strong knowledge of relational database theory, data modelling and architecture.
6. Strong understanding of data ingestion and data engineering principles.
7. Excellent problem-solving skills and attention to detail.
8. Strong communication skills and working well in a team.
9. Keen desire to use the power of analytics to drive ESG goals for corporates.

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities:

Contribute to building and maintaining data systems or pipelines.
Perform setup, installation, configuration, troubleshooting, and upgrades for COTS products.
Develop and implement improvements for data warehouses, data lakes, or equivalent platforms.
Participate in creating documentation, including design documents and troubleshooting guides.

Requirements:

Possess knowledge and/or hands-on experience in data management or data engineering.
Demonstrate proficiency in Linux commands, shell scripting, and various programming languages.
Experience with relational databases and NoSQL databases, data integration tools.
Familiarity with data/search/automation platforms and analytics tools
Knowledge and/or practical experience with Microsoft Azure Cloud services

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

• Ensure the needs of customers are met and expectations are exceeded throughout the sales process.
• Effectively guide customers through the purchasing process to ensure efficiency and satisfaction.

Requirements:

• Degree in Engineering or equivalent.
• At least 2 years of sales experience in Electronic manufacturing industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Location: 2 Gambas Cres, Singapore 757044

Working Days: Mon-Friday , 5 working days

Working hours : 9am-6pm

Salary : SGD 3,000 – SGD 4,500

Requirements:

• Diploma/Degree in Mechanical Engineering. Minimum 3-4 years of working experience in relevant field. Working experience in sheet metal environment an advantage.

• Able to travel and work independently.

• Able to read drawings and understand welding symbols, surface finishes and tolerances.

• Knowledge in Solidworks, AutoCad and ProE software

Job Scopes & Responsibilities

• Create CAD & technology using machine software from Turret / Laser NC programming.

• Create development drawings from customer’s drawings (complicated parts & structures).

• Provide engineering support for production processes and assemblies.

• Design sheet metal product according to customer’s requirements.

• Able to led a team to determine the project steps and approaches (NPI)

• Monitor, follow-up and periodically reviewed project progress.

• Design innovative tooling solution in order to reduce production cost, improve product quality, process efficiency and support product development to meet customers’ requirement.

• Develop and maintain documentation of processes and procedures (WI)

• Provide detail drawings and bill of materials for equipment and sub-assemblies.

• Liaise with in-house Engineers & Technician on assembly and testing.

• Willing to travel on an occasional basis, both domestically and internationally to support the Engineering team when required.

• Coordinate with all involved parties to ensure smooth project execution by arranging materials, equipment, tools, and subcontracting activities.
• Verify that the installation works are done according to approved shop drawings, method statements, Project Quality Plan, Project Specifications, and relevant standards.
• Participate in conceptual and detailed design of electrical/instrumentation engineering projects.
• Ensure that only the latest documents are available for use, including contract specifications, electrical and instrumentation drawings, materials submittals, method statements, and risk assessments.

Requirements:

• GCE ‘O’ Level and above
• At least 5 years of relevant working experience
• Proficient in BIM/Auto CAD

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

We are looking for an experience project engineer to monitor the project installation proces, responsible for the contract execution process, coordinating with subcontractors and consultants on preparation and submission of shop drawings. Aside from this, preparing method statement, shop drawings, installations / T&C check sheets, work progress report and other relevant documents for m&e related works with project teams.

The candidate should possess a diploma or degree in mechanical/electrical engineering and possess experience in construction industry,

Interested candidates, please send us your updated resume by applying for the position.

All shortlisted candidates will be contacted.

Registration ID: R1766238

Job Description

Contact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7. The solutions involve several technology stacks – including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various integration technologies with backend systems. This team aims to deliver high performance and resilient IT applications to contact centres, supported by other IT infrastructure teams such as network, info security etc.

Our current contact centre system is running on Genesys Engage on prem with Workspace Edition 8.5/9. It handles voice and SMS text channels with integration to a case and knowledge management tool that provides a single interface for contact centre agents to handle interactions with customers. We also have a screen and call recording system with speech analytics on Verint. There is on-going exercise for a next new generation contact centre platform that is scalable, flexible and nimble to support dynamic business needs, improve customer experience and effectively manage contact centre operations at an optimal cost.

We are looking for candidate who is having strong IT programming skills and with positive working attitude. This job assignment will allow you to continue strengthen your technical skills while solving the business challenges, with an ideal platform to develop your leadership skill. It will also provide an opportunity to expose yourself to the SIA contact centre domain knowledge and technical skills on how to manage the existing contact centre platforms.

This role is expected to work based on Singapore office hours, at time you will need to work outside of the office hours due to project deployment or to handle incidents.

What you will do:

• Understand business requirements and propose the technical end to end solution for contact centres. This includes working with relevant IT department such as infrastructure, IT security and network teams to validate the solution proposed before presenting solution to architecture committee for approval.
• Work closely with product owner and project team members (within and beyond the squads) on solutioning/project initiation, implementation and post-implementation support which support phases of SDLC and/or Agile/SCRUM sprints/delivery.
• Maintain and modify the existing SIA Genesys call flow codes, covering Genesys GVP VXML and orchestration ORS SCXML codes, along with the maintenance of the Genesys Agent Desktop application used in the contact centres. This also includes developing and maintaining Genesys middleware code integrating of the contact centre platform to various SIA systems such as CRM, booking system etc.PS: Successful candidate will be exposed to the required technical skill related to contact centre platforms.
• Work with Product Owner to prepare / review test scenarios and test cases, support all UAT related activities to verify that the user requirements are met.
• Provide technical guidance to Level 1 support team
• Work with other technical team members to plan on the contact centre software component upgrade
• Troubleshoot and resolve all technical challenges as appropriate in a thorough and timely manner - prior to and after systems are on production.
• Demonstrate good grasp of contact centre technology and future trend.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements:

• Possess a degree in Information Technology with minimally 2 years of IT projects experience.
• Strong skills in software development tools and techniques including Java, JavaScript,.Net, Web Services, JSON, SQL, C++,Python with cloud based CICD deployment.
• Experience in various project development lifecycles such as SDLC & Agile/SCRUM delivery
• Excellent communication skills to articulate solutions to technical and non-technical audience and get buy-in
• Strong team player with the ability to take ownership and deliver independently
• Possess initiative, drive and excellent attention to detail
• Able to learn fast, work under pressure with tight deadlines and/or multiple projects
• Preferably but not mandatory, with prior working experience to develop the calls routing flow and interactive voice response (IVR). This includes good understanding of the dependent infrastructure setup required for contact centre platforms such as voice gateway and SIP trunks to manage various contact centre hotlines and virtual desktop infrastructure setup, aligning to cyber security landscape respectively. Any prior technical experience to migrate the on prem contact centre system to cloud-based solution will be an added advantage too.
• PS:The job provides an avenue for the successful candidate to learn and equip oneself with the adequate technical knowledge related to contact centre platforms. This could be in forms of on or off the job training.

• Provide operational end-user support like shakedown, monitoring the availability of the applications, deployment, system health check, etc

• Troubleshoot and investigate cause of user’s problem

• Attend to incidents and problem resolution within stipulated SLA

• Maintaining and updating technical documents and procedures

• Work with the vendor like Microsoft, IBM for upgrades/issues/analysis

• Interface with different stakeholders in the project (security team, customers, infra and application teams)