Job Responsibilities:

• Collaborate closely with all HODs to proactively plan, execute and deliver monthly, quarterly and annual organizational recruitment demands with a view to meeting manpower needs.
• Responsible to independently source, evaluate and experiment various recruitment methods to attract, engage and hire potential candidates via various social media platforms, networking events, offline recruitment, infrastructure advertisements, collaterals etc. In ensuring a greater and consistent success rate of hiring talent, you are expected to proactively build and maintain good relationships with various agencies.
• On an active and ongoing basis, manage and administer all existing social media platforms for recruitment publicity and campaign. You are expected to proactively assess and propose posting adverts for current and potential vacancies with a view to achieve successful talent hiring to meet organizational expansion.
• Mutually and collaboratively build and maintain strong relationships with all business partners in the area of recruitment to ensure the most qualified talents join the company. Concurrently, a continuous effort to explore and collaborate with new recruitment partners is essential to ensure a healthy pipeline of talent is available to the company at all times.
• On a daily basis, pre-screen and process incoming CVs from various hiring pipelines including corporate recruitment email, job portals, and internal referrals and shortlist potential applicant for interview.
• Responsible for all candidate screening, perform interview assessments/tests and scheduling shortlisted applicants for interview.
• Regularly conduct virtual or in-person interviews.
• Update and report of interview outcomes for hiring decisions of all suitable candidates whilst posting interview records via Recruitment System.
• Collaborating with the HR team and Leaders to support various ongoing staff engagement programs through effective communication and staff activity/events campaign.
• Maintain close and frequent contacts with past job applicants and ex-staff to ensure future collaboration opportunities remain possible.
• Any other ad hoc duties as assigned by the superior/HOD.

Job Requirements:

• The candidate must possess at least a Diploma in HRM / HRD / Business Administration.
• A minimum of 2 years working experience.
• Possess excellent verbal and written communicational skills and the ability to communicate with employees at all levels.
• Proven ability to work independently in a multi-tasking and fast paced environment. A strong work ethics and capacity to deliver results within tight deadlines and in a fast paced work environment is essential.

Job Description
• Drive efforts to achieve and exceed sales targets by effectively onboarding clients and fostering strong client relationships.
• Conduct outbound cold calls to prospective clients (employers/business associations) with follow up emails
• Research and identify new leads online
• Support employer onboarding and provide customer service
• Maintain relationships with employers through regular communication

Requirements
• A strong affinity for interpersonal communication and relationship building.
• Excellent verbal and written communication skills.
• Proactive approach to identifying innovative solutions and opportunities for engagement.

Working Hours: Mon to Fri, 8:30am to 5:30pm

Contract Period: 6 months commitment (if not minimum 4 months commitment)

Pay rate: $12/hr (or similar based on monthly salary)

Work location: 391A Orchard Road Ngee Ann City Tower A #23-03, 238873

Job Opportunity: Data Analyst – Hospital and Community Transitional Care Models (HCTCM)

Overview
To support the custodians of the Hospital and Community Transitional Care Models (HCTCM) databases. Help analyze and draw insights from data extracted from clinical databases to improve health services research and quality care.

Key Responsibilities

• Collaborate with clinical leads to evaluate HCTCM projects.
• Support data collection on patient-reported outcomes and costs for full care cycles.
• Lead database management for program evaluations, including data extraction and aggregation.
• Ensure compliance with local laws, policies, and standards.
• Provide operational support to the Assistant Director and Project Manager.
• Handle grant-related documentation and progress reports.

Requirements

• Postgraduate/Bachelor’s Degree in Biomedical Sciences, Sociology, Engineering, or Healthcare.
• Strong communication and interpersonal skills.
• Proficient in statistical and data management.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Key Responsibilities:

• Assist in sourcing candidates through job boards and other platforms.
• Help schedule and conduct interviews.
• Support hiring managers in creating job descriptions.
• Maintain candidate records and assist with recruitment tracking.

Qualifications:

• Min A-Level, Diploma, or Degree holder in any field.
• No need experience , Training provided
• Strong interest in Talent Acquisition and HR.
• Enjoy 1 - 1 mentorship and professional development opportunities.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities

· Support and work closely with the following Teams in terms of Procurement:

(a) Property Management Team (PMD)

Eg Assist PMD in sourcing and procuring spare parts for building maintenance, call quotations for ad-hoc building repair works and maintenance contracts, etc.

(b) Project Management Team (PM)

Eg Assist PM in sourcing, call quotations and appoint renovation contractors, materials suppliers, etc.

(c) Office Administration Team (Admin)

Eg Assist Admin in sourcing and procuring stationery, bottled drinking waters, festive gifts for customers, etc.

· Vendor Sourcing and Pre-Qualification

(a) Source and assess suitable vendors.

(b) Conduct vendor pre-qualification exercise.

· Conduct Quotation/Tender Exercise

(a) Receive purchase request (PR), or quotation/tender request from colleagues.

(b) Prepare quotation / tender invitation letters and issue to shortlisted vendors.

(c) Prepare tender documents (with reference to past tenders and new requirements).

(d) Call for quotations or conduct tender exercise.

(e) Collate quotation/tender clarification questionnaires from PMD/PM and issue to participating vendors.

· Negotiations and Appoint Vendors

(a) Compare quotations received, negotiate pricing and tabulate cost comparison table for PMD/PM.

(b) Prepare and issue Purchase Orders (PO), Works Orders (WO) or Letter of Award (LOA) timely.

· Others

(a) Filing and storage of related documents.

(b) Any other ad-hoc duties assigned by the company.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

We are hiring Contract Human Resource Executive to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Scope

• Conducting on-boarding and off-boarding matters
• Data entry for new hires and exit cases
• Monitoring confirmation, contract renewals and conversion
• Other ad-hoc duties as assigned

Job Requirements

• Minimum Diploma holder
• Able to commence work immediately
• HR Business Partner and Operation experience preferred

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Sheryl Tan Shan Pei
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

The Job:

• Administrative support
• Quotations processing
• Compile reports
• Liaise with internal and external customers

The Requirements:

• Min 3-5 years of experience
• Relevant experience in Construction industry is an added advantage

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

• Check batch listing of AR, AP, cash payment entries and schedules prepared by Accounts Clerk.
• Post accounts receivable receipts.
• Prepare and post general journals.
• Manage monthly closing of accounts.
• Perform reconciliation of accounts.
• Prepare monthly management accounts.
• Prepare quarterly GST report.
• Support audit and tax queries.
• Any other duties as instructed by the management.
• Undertake other accounting-related tasks as assigned by the supervisor.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Ensure a seamless interview process including coordination with hiring managers and candidates to schedule interviews and provision of interview details and instructions to these stakeholders.
• Manage onboarding administration process including employee screenings, issuance of offer letters, collection of employee documents, employee declaration etc.
• Administer work pass application for employees and dependents, where applicable.
• Uphold good data management practices by ensuring accurate employee records in Workday.
• Provide thoughtful, accurate and timely responses to stakeholders.
• Any other duties or projects assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Ensure a seamless interview process including coordination with hiring managers and candidates to schedule interviews and provision of interview details and instructions to these stakeholders.
• Manage onboarding administration process including employee screenings, issuance of offer letters, collection of employee documents, employee declaration etc.
• Administer work pass application for employees and dependents, where applicable.
• Uphold good data management practices by ensuring accurate employee records in Workday.
• Provide thoughtful, accurate and timely responses to stakeholders.
• Any other duties or projects assigned

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Description
• Drive efforts to achieve and exceed sales targets by effectively onboarding clients and fostering strong client relationships.
• Conduct outbound cold calls to prospective clients (employers/business associations) with follow up emails
• Research and identify new leads online
• Support employer onboarding and provide customer service
• Maintain relationships with employers through regular communication

Requirements
• A strong affinity for interpersonal communication and relationship building.
• Excellent verbal and written communication skills.
• Proactive approach to identifying innovative solutions and opportunities for engagement.

• Ensure a seamless interview process including coordination with hiring managers and candidates to schedule interviews and provision of interview details and instructions to these stakeholders.
• Manage onboarding administration process including employee screenings, issuance of offer letters, collection of employee documents, employee declaration etc.
• Administer work pass application for employees and dependents, where applicable.
• Uphold good data management practices by ensuring accurate employee records in Workday.
• Provide thoughtful, accurate and timely responses to stakeholders.
• Any other duties or projects assigned

Requirements:

• Min Degree in HR or any othere relevant fields
• Proficient in MS Office

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Description & Requirements

Job Description

The incumbent will be responsible for supporting the Finance function which includes:

• Handling the full spectrum of the Accounts Payable (AP) and Accounts Receivable (AR) functions
• Ensuring the accurate/timely verification and processing of invoices, claims, and payments to vendors/staff
• Familiarize with the Gym Management System and perform checks using the database
• Generating sales reports (i.e., updating of daily sales figures, sales tracking etc.)
• Processing of refunds to customers
• Liaising with vendors on all Finance matters
• Assisting with the preparation of Finance reports as required by the Management
• Supporting internal/external audit, budgeting, and forecasting exercises
• Performing administrative duties for the department such as database management, filing, and data entry
• Any other work duties as assigned by reporting officer

Job Requirements

• Minimum Diploma/Degree in Accountancy or equivalent
• At least 1 to 2 years of relevant experience
• Strong Microsoft Excel skills
• Candidates with experience with the Xero accounting software will have an advantage
• Good written/spoken communication and interpersonal skills
• Detailed-oriented with strong organizational and administrative skills

We regret to inform only shortlisted candidates will be contacted.

JOB PURPOSE

To serve as a Psychosocial Support Executive cum Trainer under the Centre for Psychosocial Support, Singapore Red Cross Academy.

JOB RESPONSIBILITIES

1. Training & Development

• Deliver mental health and psychosocial support related training under the Centre for Psychosocial Support.
• Develop mental health and psychosocial support related content and teaching aid for training.
• Assist in creation of original training materials on MHPSS topics, ensuring they are current, evidence- based, engaging, and adhere to best practices.
• Assist in adapting existing training materials to effectively cater to the specific needs and learning styles of diverse target audiences.
• Deliver training sessions when assigned

2. Trainer Management

• Support to lead trainer management, including assessment and coaching.
• Support and oversee trainer assessment function

3. Other Duties

• Administration duties related to training or tasks assigned by Head
• Facilitate events and advocacy efforts as a representative of the Centre.

JOB SPECIFICATIONS

Qualifications and Experience

• Possess a recognized university degree Psychology, Counselling or Social Work
• Preferably possessing ACTA qualification or DACE
• At least 1 year of relevant experience for graduates and 3 years for non-graduates in training related field in academia. Applicants with curriculum development experience will have an added advantage.
• Counseling or Psychology related education and work experience
• Training experience and qualifications (ACLP, DDLP, etc)
• Experience in Academic setting preferred

Additional Skills and Knowledge

• Good command of both spoken and written English.
• Excellent public speaking skills.
• Good ability to write.
• Good knowledge of training/teaching methodologies.
• Demonstrated expertise in adult learning principles and instructional design.
• Strong understanding of current MHPSS best practices and interventions.

Desired Behavior

• Is self-motivated, resourceful and innovative
• Must be organised and able to work with minimal supervision
• Good interpersonal skills, with the ability to relate well to people at all levels.
• Enjoys working with volunteers
• Excellent communication, facilitation, and presentation skills.
• Ability to work independently and as part of a team.

Remarks: This is a 2 years contract role, Monday to Friday. The job incumbent with strong performance may be considered for conversion to a permanent role.

Salary: up to $2700

Working Days & Hours: Mon-Fri Office Hours

Location: Novena

Job Scope:

• Serve as primary coverage for educational contact person for the postgraduate programme.
• Assist and support the administration of Postgraduate Training Programmes.
• Assist and support the administration of medical seminars and workshops.
• Plan and administer programme onboarding, and orientation.
• Track all evaluations, monitor, and document compliance.
• Maintain documentation of all training records.

Job Requirements:

• Min Diploma in any relevant field
• Min some relevant internship experience required

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

HR Shared Services Operations

• Oversee Data Management: Manage and update employee data in the HRIS to ensure information is accurate and timely for payroll processing.

• Onboarding and Offboarding: Handle processes for new hires and exiting employees.

• Process Improvement: Identify opportunities for improvement in HR processes and implement changes to enhance efficiency and accuracy.

Compensation and Benefits:

• Engage in different C&B related projects such as salary proposal, benefits benchmarking, annual review process for salary adjustment, bonus and incentive.

• Maintain consistent deployment of compensation policy and practice, identifying inconsistencies and develop corrective actions. Act as a change agent by facilitating, managing and implementing the necessary modifications to ensure that it is communicated & executed effectively and accurately.

• Review of compensation plans with monetary and non-monetary benefits based on employee needs.

• Support in preparation of C&B data for analysis and reporting to identify trends, gaps and areas for improvement.

• Handling C&B related enquiries from different levels of staff.

• Other Ad-hoc C&B projects assigned.

Recruitment & Onboarding:

• Assist in the recruitment process, including job postings, screening resumes, and scheduling interviews.

• Conduct onboarding sessions for new hires and ensure they have the necessary resources.

• Prepare and issue employment contracts for new hires and amendments for existing employees.

• Ensure contracts comply with legal requirements and company policies.

Payroll Management:

• Process payroll on a timely basis, ensuring accuracy and compliance with applicable laws.

• Maintain payroll records and handle payroll-related inquiries.

Work Passes and Visa Applications:

• Manage visa application processes for foreign employees, ensuring compliance with immigration regulations.

• Liaise with government agencies and legal advisors regarding visa and work permit issues.

Compliance and Standard Operating Procedures (SOPs) Regulatory Compliance: Ensure all HR processes comply with local, regional, and international labor laws and regulations.

• • SOP Development: Create, maintain, and update standard operating procedures to ensure consistency and efficiency in HR operations.

• • Audit Readiness: Prepare and manage documentation for internal and external audits to ensure compliance with HR policies and regulations.

Vendor Management

• Vendor Selection: Participate in the selection and evaluation of HR service vendors to ensure they meet the organization’s standards.

• Contract Management: Manage vendor contracts, including negotiating terms and ensuring compliance with agreed service levels.

• Performance Monitoring: Continuously monitor and evaluate vendor performance, addressing any issues promptly to maintain service quality.

General/HR Administration:

• Maintain and update employee records in the HR database.

• Assist in the development and implementation of HR policies and procedures

• Oversee office supplies and inventory management.

• Support the smooth operation of administrative functions and facilities management.

• Support HR initiatives and transformation projects according to the designated work plan;

• Proactively keeping abreast of changes in employment law, HR practices, and industry trends to identify and propose opportunities for enhancements and drive HR service delivery and productivity.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Job Description
• Drive efforts to achieve and exceed sales targets by effectively onboarding clients and fostering strong client relationships.
• Conduct outbound cold calls to prospective clients (employers/business associations) with follow up emails
• Research and identify new leads online
• Support employer onboarding and provide customer service
• Maintain relationships with employers through regular communication

Requirements
• A strong affinity for interpersonal communication and relationship building.
• Excellent verbal and written communication skills.
• Proactive approach to identifying innovative solutions and opportunities for engagement.

Scope:

• Check the system entries against contracts
• Assist with processing all payments as requested
• Ensure audit requirements are being meet
• Assist with settlement of commission invoices from Brokers
• Communicate all payments to owners/brokers/charterers/internal businesses etc
• Track and allocate incoming funds
• Assist with monthly reconciliation of accounts
• Consolidated monthly insurance declaration
• Creation/updating of master data
• Generate reports and/or read system-generated reports

Requirements:

• Minimum Degree in Accountancy/Business
• Proficient with Microsoft Office

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Financial Reporting (50%)

• Provide financial information
• Preparation of monthly, quarterly, yearly and/or special reports and analysis as required
• Review reports prepared by shared services centre - monthly, quarterly, yearly
• Statistic / Survey Preparation and submission
• Preparation and finalization of budget and forecasts
• Coordinate the budget and forecast processes with all departments to ensure timely submission
• Consolidation
• Assist with consolidation for (monthly, quarterly, yearly) and forecast/budget
• Prepare and post monthly consolidation adjustments
• Generate consolidation working files

Tax Reporting

Analysis (30%)

• Provide analysis of KPIs including but not limited to all areas of operating expenses, capital expenditures and balance sheet position
• Perform performance analytics on actual vs budget/forecast reports, variances analysis

Treasury (20%)

• Assist with monitoring of Singapore’s Group cashflow.
• Prepare treasury reports, e.g. daily and monthly cash report
• Prepare quarterly cashflow projection
• Assist in ad-hoc treasury related projects.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Description:

• Analyze business processes, identify areas for improvement, and provide solutions to enhance efficiency and effectiveness.
• Gather and document business requirements from stakeholders to ensure alignment with project goals.
• Develop and maintain business process models, workflows, and other relevant documentation.
• Collaborate with cross-functional teams to define project objectives, scope, and deliverables.
• Facilitate communication between business stakeholders and technical teams.
• Assist in testing and validation of new systems or solutions.
• Coordinate and support User Acceptance Testing (UAT) to ensure the solution meets business requirements.

Requirements:

• Min. Bachelor’s degree in Business Administration, Information Technology, or a related field.
• A minimum of three years of experience in a Contact Centre environment or in operations/project management is desirable
• Strong analytical and problem-solving skills with attention to detail.
• Knowledge of User Acceptance Testing (UAT) processes and coordination.
• Ability to work independently and as part of a cross-functional team.

For interested candidates, please send your most recent and updated resume to [email protected]
or WA me at +6596698692

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

We are hiring Contract Human Resource Executive to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Scope

• Conducting on-boarding and off-boarding matters
• Data entry for new hires and exit cases
• Monitoring confirmation, contract renewals and conversion
• Other ad-hoc duties as assigned

Job Requirements

• Minimum Diploma holder
• Able to commence work immediately
• HR Business Partner and Operation experience preferred

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Sheryl Tan Shan Pei
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

Location: Upper Thomson

Basic Salary:

• $2,500 to $3,500

Working Hours:

• 5-day work week (2 weekdays off per week)

• 8.30am to 6.15pm / 9.30am to 7.15pm

Responsibilities:

- Serve as the main contact for patients and partners.

- Manage patient appointments and walk-in inquiries.

- Provide excellent customer service and resolve concerns.

- Assist in scheduling and clinic planning to optimize revenue.

- Maintain accurate records and performance reports.

- Promote clinic services and cross-sell effectively.

- Upsell services and packages to increase customer satisfaction and revenue.

Requirement:

- Must have at least 2 years Customer Service Exp

- Able to work both weekends

- Able to work rotating shift

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include:
• Pre-Payroll activities including, input and update employee details and manage government claims.
• Payroll activities including, process payroll, process CPF, and manage payroll payments.
• Post-Payroll activities, including provision for bonus, manage month-end/year-end closing, submission of IRAS Tax Declaration Annual Form 8E, and answer employee payroll enquiries.
• Regular review on compliance to statutory requirements.
• Supports and provides advice in structuring and developing the team to ensure smooth and efficient day-to-day Payroll operations.
• Liaise with internal and external auditors and/or tax agents on payroll related matters.
• Acts as contact point to institutional Finance and HR Partners closely to ensure organizational readiness and capability to deliver business results.
• Handle ad-hoc projects as and when requested.

Requirements

• Diploma/Degree in Business Administration/Commerce/Accountancy/HR or equivalent
• Minimum 5 years of relevant payroll experience with at least 2 years of supervisory role
• Meticulous with an eye for detail
• Strong interpersonal and communication skills
• Familiar with Employment and CPF Acts
• Ability to work in a high transactional volume environment
• Hands-on experience with SAP system and/or shared service payroll experience will be an added advantage

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

• Check batch listing of AR, AP, cash payment entries and schedules prepared by Accounts Clerk.
• Post accounts receivable receipts.
• Prepare and post general journals.
• Manage monthly closing of accounts.
• Perform reconciliation of accounts.
• Prepare monthly management accounts.
• Prepare quarterly GST report.
• Support audit and tax queries.
• Any other duties as instructed by the management

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Summary:

We are seeking a motivated IT professional to join our team as Technology Executive – Group IT Operations & Process Automation. The ideal candidate will have strong background in hardware and software support, along with good knowledge of Microsoft 365 security products, including Entra ID, Intune, and Defender. The candidate will be responsible for the management an outsourced IT vendor for IT Infra and Helpdesk support of 150+ users across 8 countries.

In addition, the candidate is an avid learner with a keen interest in deepening development skills in MS Office & Power Platform with the objective of implementing automated processes and workflows to raise efficiency and foster continuous improvement in IT Operations and other business areas. This role also offers an exciting opportunity for someone eager to promote a culture of knowledge sharing by acting as a champion for MS productivity tools by seeking innovative ways to use MS Office and Copilot AI to enhance productivity, and sharing practical tips and guides to empower internal users.

Key Responsibilities:

1. IT Operations - the management an outsourced IT vendor for IT Infra and Helpdesk support of 150+ users across 8 countries.
2. Design and development of automated processes & workflows to improve IT Operation and other business areas tasks/ reports using MS Power Platform apps.
3. Assist Technology Manager – Business Application in data analysis/ reporting tasks using Power BI.
4. Identifying and generating practical tips/ guides on MS Office apps – to share technical knowledge to non-technical internal users.

Qualifications and Experience:

• Diploma in Information Technology, Computer Engineering or equivalent.
• Minimum 1-2 years working experience as IT Operations officer providing end user support in the MS 365 environment.
• Understand the MS 365 cybersecurity solution set including Entra ID, Intune, Defender.
• Proven work experience as a designer and developer of workflows automation using the MS Power Platform.
• Strong commitment to professional excellence and self-starter approach to continually acquire new IT skills and knowledge, including the use of AI.
• Working knowledge of any ERP systems and experience with data analytics using Power BI would be a plus.

Requirements

IT Operations Tasks/ Skills

• Liaise with outsourced IT & Infra Helpdesk/Security Monitoring vendor to ensure consistent service levels, according to set IT policies and procedures, to internal users for all office locations of the Group.
• Perform general trouble-shooting on IT hardware and software products.
• Responsible for and liaison with outsourced IT vendor for Technology system access/ revoke requests, which includes the setting up and deployment of new PC/laptops/tablets.
• Understand concepts pertaining to the MS 365 cybersecurity product suites including Entra ID, SSO, Intune, Defender and security policies related to Teams/Sharepoint and Email. Conduct discussions with IT vendor on on-going cybersecurity risks and actions required.
• Track and report on service issues logs raised to outsourced vendors such as IT Helpdesk and ERP system vendors and provide liaison between business users and vendor consultants for timely turnaround and resolution.
• Author and maintain IT operations schedules and procedure guides, user manuals and systems documentation to support ongoing operations.
• Develop & collate online surveys for internal user satisfaction with IT Helpdesk service for continuous improvements.
• Provide internal users with tips/guidance on Helpdesk matters and MS Office usage.

MS Power Platform Development Tasks/ Skills

• Competent in MS Office productivity tools. Able to write macro scripts for Excel.
• Able to write Powershell or other methods to perform CRUD functions within MS Admin Centre.
• Good communication skills to work effectively with internal users to analyse, to document business processes using ‘swim-lanes’ via Visio or a similar tool for IT Operations and other process improvements.
• Development of workflow automation solution using MS Power Platform including Powershell, Forms, Power Automate integrating with Sharepoint.
• Data analytics and reporting (using Power BI or other means) – identify and develop automated methods of extracting data from MS Admin Centre and other online portals (eg. software licence portals) to provide IT Operations reports and graphs for Finance (cost allocations) and other stakeholders.
• Author and maintain user manuals and systems documentation for the developed workflows.
• Be resourceful in seeking out technical knowledge required for development, include the use of AI tools.
• Establish engagement with business stakeholders to identify continuous improvement and value-added opportunities.

We are committed to fostering an inclusive and diverse workplace environment. We embrace individuals from all backgrounds and do not tolerate discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe that diversity enriches our team and strengthens our collective abilities.